8x8 Contact Center vs. Call SWEET!
8x8 Contact Center vs. Call SWEET!
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Call SWEET! | N/A | Call SWEET! is a call center software offering from DATEL Software Solutions LLC. | N/A |
8x8 Contact Center | Call SWEET! | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Call SWEET! | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Call SWEET! | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Call SWEET! | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Call SWEET! | |
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Likelihood to Recommend | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Pros | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Cons | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Likelihood to Renew | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Usability | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Reliability and Availability | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Performance | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Support Rating | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
In-Person Training | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Online Training | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Implementation Rating | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Alternatives Considered | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Scalability | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
Return on Investment | 8x8, Inc. | DATEL Software Solutions LLC No answers on this topic |
ScreenShots |