8x8 Contact Center vs. Cention Contact Center
8x8 Contact Center vs. Cention Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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8x8 Contact Center | N/A | 8x8 Contact Center is a solution that helps businesses boost engagement, collaboration, and operational effectiveness for customer success. Built on the 8x8 XCaaS platform, 8x8 Contact Center helps businesses to connect and collaborate with individuals working inside and outside of the organization. | N/A | |
Cention Contact Center | Mid-Size Companies (51-1,000 employees) | The vendor says Cention can help you: • handle all your channels in one system with pure OMNI-channel support • get a full 360° view of all your customers communication, including complete history • have chat bots working side by side with your agents with seamless transfers and full history • route all errands to the right queue, right agents and right bots automatically • get help internally and externally with our Collaboration… | $39 per user |
8x8 Contact Center | Cention Contact Center | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | The stated prices are per user/month. For a full price list, go to our website. Free upgrades , you will always have the newest functionality. | ||||||||||||||
More Pricing Information |
8x8 Contact Center | Cention Contact Center | |
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Top Pros | No answers on this topic | |
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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8x8 Contact Center | Cention Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
8x8 Contact Center | Cention Contact Center | |
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Likelihood to Recommend | 7.7 (135 ratings) | - (0 ratings) |
Likelihood to Renew | 7.7 (6 ratings) | - (0 ratings) |
Usability | 8.3 (21 ratings) | - (0 ratings) |
Availability | 9.1 (2 ratings) | - (0 ratings) |
Performance | 9.1 (2 ratings) | - (0 ratings) |
Support Rating | 3.7 (52 ratings) | - (0 ratings) |
In-Person Training | 9.1 (1 ratings) | - (0 ratings) |
Implementation Rating | 8.4 (4 ratings) | - (0 ratings) |
Configurability | 9.1 (2 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 7.3 (1 ratings) | - (0 ratings) |
Ease of integration | 8.6 (2 ratings) | - (0 ratings) |
Product Scalability | 9.1 (2 ratings) | - (0 ratings) |
8x8 Contact Center | Cention Contact Center | |
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Likelihood to Recommend | 8x8, Inc. | Cention No answers on this topic |
Pros | 8x8, Inc. | Cention No answers on this topic |
Cons | 8x8, Inc. | Cention No answers on this topic |
Likelihood to Renew | 8x8, Inc. | Cention No answers on this topic |
Usability | 8x8, Inc. | Cention No answers on this topic |
Reliability and Availability | 8x8, Inc. | Cention No answers on this topic |
Performance | 8x8, Inc. | Cention No answers on this topic |
Support Rating | 8x8, Inc. | Cention No answers on this topic |
In-Person Training | 8x8, Inc. | Cention No answers on this topic |
Online Training | 8x8, Inc. | Cention No answers on this topic |
Implementation Rating | 8x8, Inc. | Cention No answers on this topic |
Alternatives Considered | 8x8, Inc. | Cention No answers on this topic |
Contract Terms and Pricing Model | 8x8, Inc. | Cention No answers on this topic |
Scalability | 8x8, Inc. | Cention No answers on this topic |
Return on Investment | 8x8, Inc. | Cention No answers on this topic |
ScreenShots | Cention Contact Center Screenshots |