8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Digium Asterisk

9 Ratings
Score 9.5 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Digium Asterisk

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Digium Asterisk
8.1
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Digium Asterisk
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Digium Asterisk
9.3
User templates
8x8 Virtual Office Enterprise Suite
7.0
Digium Asterisk
7.5
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Digium Asterisk
7.5
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Digium Asterisk
7.3

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Digium Asterisk
8.0
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Digium Asterisk
9.3
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Digium Asterisk
8.7
Call park
8x8 Virtual Office Enterprise Suite
9.0
Digium Asterisk
8.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Digium Asterisk
6.7
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Digium Asterisk
7.4

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.5
Video conferencing
8x8 Virtual Office Enterprise Suite
Digium Asterisk
10.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Possibility of having small and minimal PBXs
  • Minimum investment cost
  • ROI is high

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Needs knowledge
  • Need time for implementation
  • In-depth testing period to avoid latencies and disruptions

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
I have used many other systems such as Cisco Call Manager, Avaya Communication Manager, Nortel Meridian, small Panasonic PBX. All of them are proprietary and more expensive in both hardware and software. Digium Asterisk stacks up against them because the price of the hardware and software is lower and very intuitive.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • The ROI is achieved sooner than any other solutions in the market because of the scalability and the price of the project (lower than the rest of the options)
  • Scalability is a very important point to remark. Because you can extend coverage to branch offices anywhere in the world.
  • The ability to add an IVR on top of the system that handles all of the incoming calls saves money on your project.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digium Asterisk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details