8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Digium Asterisk

9 Ratings
Score 9.6 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).
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Digium Asterisk

I can't think of any scenarios where it is less appropriate. As a PBX it is awesome. It can do what any legacy PBX can do with zero cost. Speed of implementing changes is instant, without having to get a company out to do the changes. We run it as a normal PBX for all the staff in the company then we have 50 call centers of various sizes all going through the same box. We also have an outbound call center through the same box. All work with no problems, all calls get recorded. We have over 5000 calls a day, 350 000 outbound minutes a month.
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Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Digium Asterisk
8.1
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Digium Asterisk
9.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Digium Asterisk
9.3
User templates
8x8 Virtual Office Enterprise Suite
7.0
Digium Asterisk
7.5
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Digium Asterisk
7.5
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Digium Asterisk
7.4

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Digium Asterisk
8.0
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Digium Asterisk
9.3
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Digium Asterisk
8.7
Call park
8x8 Virtual Office Enterprise Suite
9.0
Digium Asterisk
8.0
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Digium Asterisk
6.7
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Digium Asterisk
7.4

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.5
Video conferencing
8x8 Virtual Office Enterprise Suite
Digium Asterisk
10.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Digium Asterisk
9.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
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  • it is as flexible as you want it be
  • been open source it is free
  • I have yet to find a limit to its capabilities
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Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
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  • Needs knowledge
  • Need time for implementation
  • In-depth testing period to avoid latencies and disruptions
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Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
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[Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.
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Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
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  • Very high ROI due to low implementation costs
  • Excellent ROI due to low maintenance costs
  • Line costs significantly lower than traditional lines
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Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digium Asterisk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details