What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.7 out of 101

Viber

12 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Viber

It can be used for quick communication between coworkers. Ideally, each project that we are working on has its own viber group and all project-based communication will happen in the appropriate group. The groups are adjustable, you can rename them, so it makes it super easy to find, even if it took place a long time ago. If you remember the name of the group, you will be able to retrieve your communication.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Viber
8.6
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Viber
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Viber
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Viber
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Viber
8.2
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Viber
8.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Viber
8.3
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Viber
7.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Viber
Call park
8x8 Virtual Office Enterprise Suite
9.0
Viber
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Viber
8.7
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Viber
9.2

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Viber
7.0
Video conferencing
8x8 Virtual Office Enterprise Suite
Viber
6.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Viber
8.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Viber
10.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Viber
10.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Viber
10.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Using stickers and gifs can upgrade a simple communication to a fun and involving one.
  • The calls are high quality, every option is working perfectly.
  • Group communication works well.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • The quoting option is missing.
  • Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action.
  • It would be useful to also like a person's comment on a 1-1 conversation

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game because the desktop app is hard to download and run

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details