What users are saying about

8x8 Virtual Office Enterprise Suite

11 Ratings
Score 7.6 out of 101

Viber

11 Ratings
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office Enterprise Suite

Some of the best scenarios are working remotely. It really allows you to get everything you need out of an office phone right from your computer/cell without any need for hardware. It's not great when you've already plugged in a dialer of some sort, or software like Outreach.io that has some overlap in features (click to dial, especially).

Viber

It can be used for quick communication between coworkers. Ideally, each project that we are working on has its own viber group and all project-based communication will happen in the appropriate group. The groups are adjustable, you can rename them, so it makes it super easy to find, even if it took place a long time ago. If you remember the name of the group, you will be able to retrieve your communication.

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office Enterprise Suite
8.4
Viber
8.6
Hosted PBX
8x8 Virtual Office Enterprise Suite
8.0
Viber
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office Enterprise Suite
8.0
Viber
8.0
User templates
8x8 Virtual Office Enterprise Suite
7.0
Viber
Call reports
8x8 Virtual Office Enterprise Suite
9.0
Viber
8.3
Directory of employee names
8x8 Virtual Office Enterprise Suite
10.0
Viber
8.0

Call Management

8x8 Virtual Office Enterprise Suite
8.4
Viber
8.3
Answering rules
8x8 Virtual Office Enterprise Suite
6.0
Viber
7.0
Call recording
8x8 Virtual Office Enterprise Suite
7.0
Viber
Call park
8x8 Virtual Office Enterprise Suite
9.0
Viber
Call screening
8x8 Virtual Office Enterprise Suite
10.0
Viber
8.7
Message alerts
8x8 Virtual Office Enterprise Suite
10.0
Viber
9.2

VoIP system collaboration

8x8 Virtual Office Enterprise Suite
Viber
7.0
Video conferencing
8x8 Virtual Office Enterprise Suite
Viber
6.0
Audio conferencing
8x8 Virtual Office Enterprise Suite
Viber
8.0

Mobile apps

8x8 Virtual Office Enterprise Suite
Viber
10.0
Mobile app for iOS
8x8 Virtual Office Enterprise Suite
Viber
10.0
Mobile app for Android
8x8 Virtual Office Enterprise Suite
Viber
10.0

Pros

  • Managing VM
  • Caller ID
  • Virtual TXT
  • Communication on the go: most mobile operating systems (iOS/Android) do offer the Viber app so you can access the conversation with your teammate anytime, anywhere.
  • Ease of use: there is not much technical knowledge required to use Viber, you just have to download and install it, either it is on a smartphone or on a computer. The interface is easy to learn and you can use all of the features within a few minutes.
  • Ability to call a normal mobile number: Viber allows you to top up your account and use that account to call a real mobile number, anywhere in the world. This further enhances the ability to connect, especially to the ones who are on a lot of business trips.

Cons

  • Integration with Insidesales/Salesforce/Outreach/etc.
  • RAM usage could be lower
  • Cross platform?
  • Syncing between mobile app & desktop app is not so great. If you set up Viber on the new computer, it is very likely that you will lose the previous conversation on the mobile app.
  • There is no way to organize the photos sent through the app. This is very inconvenient because you cannot search for the things you sent (for example: searching for a previous marketing material layout that was sent last month to the marketing group). On viber, this is nearly impossible and cost lots of time to look for the thing you have sent earlier.
  • Contacts cannot be added through the desktop app which creates inconvenience for the user. For example: If you want to add a business partner contact and you are using the desktop app, you cannot. You have to turn on your phone and do it through your phone.

Alternatives Considered

I had no control over this but we are using 8x8 virtual office enterprise suite to get some of the functionality, mostly click to dial and contact handling. It's not exactly a competitor, but if you're looking for an easy way to utilize your company phone system remotely, I've had a great experience, including working from home for an entire month on it.
Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o the Skype app on mobile is too slow and a hassle to use if you are on the go.

Return on Investment

  • I've reached more leads and contacts than before because I can text to set appointments
  • It’s saving on long distance calling.
  • Inexpensive plans for Viber Out have no significant impact on budget.

Pricing Details

8x8 Virtual Office Enterprise Suite

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details