What users are saying about

8x8 Virtual Office

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63 Ratings
19 Ratings

8x8 Virtual Office

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63 Ratings
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Score 7.3 out of 101
19 Ratings
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Score 8.8 out of 101

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Likelihood to Recommend

8x8 Virtual Office

This is great for small to medium businesses, giving you more freedom to be where you need to be and not always glued to the office. Larger companies can benefit from the fact that they can have multiple office locations all tied to the same system. Businesses that need a more personal touch may not need all the features that the Virtual Office provides.
Robbie Mancl profile photo

Viber

It can be used for quick communication between coworkers. Ideally, each project that we are working on has its own viber group and all project-based communication will happen in the appropriate group. The groups are adjustable, you can rename them, so it makes it super easy to find, even if it took place a long time ago. If you remember the name of the group, you will be able to retrieve your communication.
Agnes Asodi profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Viber
7.6
Hosted PBX
8x8 Virtual Office
8.4
Viber
7.9
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Viber
8.5
User templates
8x8 Virtual Office
6.5
Viber
6.0
Call reports
8x8 Virtual Office
7.7
Viber
7.7
Directory of employee names
8x8 Virtual Office
8.6
Viber
8.0

Call Management

8x8 Virtual Office
8.6
Viber
7.7
Answering rules
8x8 Virtual Office
8.7
Viber
7.7
Call recording
8x8 Virtual Office
8.8
Viber
6.0
Call park
8x8 Virtual Office
8.2
Viber
7.0
Call screening
8x8 Virtual Office
8.4
Viber
8.5
Message alerts
8x8 Virtual Office
8.9
Viber
9.4

VoIP system collaboration

8x8 Virtual Office
7.8
Viber
8.9
Video conferencing
8x8 Virtual Office
7.5
Viber
8.8
Audio conferencing
8x8 Virtual Office
8.1
Viber
8.9

Mobile apps

8x8 Virtual Office
7.5
Viber
9.3
Mobile app for iOS
8x8 Virtual Office
7.5
Viber
9.3
Mobile app for Android
8x8 Virtual Office
7.6
Viber
9.2

Pros

  • Allows for anywhere/anytime call and text
  • Allows employees to keep personal phones but have a separate business phone number
  • Store our client calls for QA purposes
No photo available
  • Communication on the go: most mobile operating systems (iOS/Android) do offer the Viber app so you can access the conversation with your teammate anytime, anywhere.
  • Ease of use: there is not much technical knowledge required to use Viber, you just have to download and install it, either it is on a smartphone or on a computer. The interface is easy to learn and you can use all of the features within a few minutes.
  • Ability to call a normal mobile number: Viber allows you to top up your account and use that account to call a real mobile number, anywhere in the world. This further enhances the ability to connect, especially to the ones who are on a lot of business trips.
Tony Phan profile photo

Cons

  • The app doesn’t remember login info & doesn’t use touch ID.
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  • Better platform
  • Mobile phone pricing
  • Recharge while on call
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Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We are still using Genesys services for our ACD solution. I still feel that Genesys has a better, more complete offering that is overall more stable and reliable than 8x8. If the choice was mine alone, our entire company would be on Genesys PureCloud. My company chose 8x8 for the cost savings we were able to negotiate with them.
Andy Breitsprecher profile photo
Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video conferencing. When you need to have HR interviews, for example, you would like to send someone an invite without the need for an install, I don't know that Viber has that. Obviously in terms of usability, there is always a pull effect as in any organization, we use/like this function a lot hence we chose this product as an overall solution.Viber lacks the business capacity that Skype for Business has and it is honestly hard for me to see Viber as a competitor to Microsoft. We are talking about premium support and integration in a vital part of the organization across dozens of countries. I am not saying that Viber can't do it, but rather that Microsoft has acquired such an experience providing end to end business solution with a great reputation. One would not want to take risks with aspiring challengers, otherwise might as well use Messenger or Whatsapp. There has to be a Business approach, that is why having Skype and Skype for Business as a separate product for business needs is important for our day to day activities. Protecting the network and enhancing interconnectivity isn't something you will find Viber.
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Return on Investment

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo
  • It has been positive in that it has lowered our communication cost.
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Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 Virtual Office More Information

Viber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viber More Information