What users are saying about
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64 Ratings
20 Ratings

8x8 Virtual Office

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64 Ratings
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Score 7.2 out of 101
20 Ratings
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Score 8.8 out of 101

Likelihood to Recommend

8x8 Virtual Office

8x8 is accessible through a mobile app: I can call and fax from the field. Getting the most of the system has been difficult because the training materials are not very helpful or easy to use.
Robert Foreman profile photo

Viber

I use Viber mostly for audio calling and texting. Audio calling quality is really better than similar software. Another advantage of Viber is absolutely stickers. There are some feelings that I can't express in words but sometimes one Viber sticker is worth a thousand words. I have some concerns about the video calling quality. While making a video call it often switches to audio calling and it is disturbing.
Rashad Farzalizade profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.0
Viber
7.6
Hosted PBX
8x8 Virtual Office
8.4
Viber
7.9
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
8.9
Viber
8.5
User templates
8x8 Virtual Office
6.5
Viber
6.0
Call reports
8x8 Virtual Office
7.7
Viber
7.7
Directory of employee names
8x8 Virtual Office
8.6
Viber
8.0

Call Management

8x8 Virtual Office
8.6
Viber
7.7
Answering rules
8x8 Virtual Office
8.7
Viber
7.7
Call recording
8x8 Virtual Office
8.8
Viber
6.0
Call park
8x8 Virtual Office
8.2
Viber
7.0
Call screening
8x8 Virtual Office
8.5
Viber
8.5
Message alerts
8x8 Virtual Office
8.9
Viber
9.5

VoIP system collaboration

8x8 Virtual Office
7.8
Viber
8.9
Video conferencing
8x8 Virtual Office
7.5
Viber
8.8
Audio conferencing
8x8 Virtual Office
8.1
Viber
8.9

Mobile apps

8x8 Virtual Office
7.5
Viber
9.2
Mobile app for iOS
8x8 Virtual Office
7.5
Viber
9.3
Mobile app for Android
8x8 Virtual Office
7.6
Viber
9.2

Pros

8x8 Virtual Office

  • Allows for anywhere/anytime call and text
  • Allows employees to keep personal phones but have a separate business phone number
  • Store our client calls for QA purposes
No photo available

Viber

  • Ability to message/call via both audio and video across the globe when the other user is also on Viber.
  • Great clarity of both audio and video calls.
Shiv Shivakumar profile photo

Cons

8x8 Virtual Office

  • The app doesn’t remember login info & doesn’t use touch ID.
No photo available

Viber

  • The quoting option is missing.
  • Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action.
  • It would be useful to also like a person's comment on a 1-1 conversation
Agnes Asodi profile photo

Likelihood to Renew

8x8 Virtual Office

8x8 Virtual Office 5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo

Viber

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 Virtual Office

We liked 8x8's look and feel and overall back-end management more than the other vendors we reviewed, such as EvolveIP, Cisco and other hosted options (Avaya, Asterisk)
No photo available

Viber

Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game because the desktop app is hard to download and run
Agnes Asodi profile photo

Return on Investment

8x8 Virtual Office

  • For my company, the move to a cloud-based phone service that offers all communication forms is going to save over $500,000 per year.
  • The move to the cloud saved us from having to replace soon to be end-of-life hardware and re-allocate the human resources that were managing the hardware. This is additional savings to the $500,000 mentioned above.
  • The move also allowed us to cancel our GoToMeeting contract and leverage Google and 8x8 Meeting Services.
Andy Breitsprecher profile photo

Viber

  • Improved team communication
  • Easier and more direct communication
  • Improvement of communication speed
Agnes Asodi profile photo

Pricing Details

8x8 Virtual Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Add comparison