What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Viber

12 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Viber

12 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

8x8 Virtual Office

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!
No photo available

Viber

It can be used for quick communication between coworkers. Ideally, each project that we are working on has its own viber group and all project-based communication will happen in the appropriate group. The groups are adjustable, you can rename them, so it makes it super easy to find, even if it took place a long time ago. If you remember the name of the group, you will be able to retrieve your communication.
Agnes Asodi profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Viber
8.5
Hosted PBX
8x8 Virtual Office
9.8
Viber
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Viber
8.0
User templates
8x8 Virtual Office
9.1
Viber
Call reports
8x8 Virtual Office
8.1
Viber
8.2
Directory of employee names
8x8 Virtual Office
7.6
Viber
8.0

Call Management

8x8 Virtual Office
8.8
Viber
8.3
Answering rules
8x8 Virtual Office
9.4
Viber
7.0
Call recording
8x8 Virtual Office
9.3
Viber
Call park
8x8 Virtual Office
9.4
Viber
Call screening
8x8 Virtual Office
6.9
Viber
8.8
Message alerts
8x8 Virtual Office
8.9
Viber
9.1

VoIP system collaboration

8x8 Virtual Office
8.1
Viber
7.0
Video conferencing
8x8 Virtual Office
7.9
Viber
6.0
Audio conferencing
8x8 Virtual Office
8.2
Viber
8.0

Mobile apps

8x8 Virtual Office
8.5
Viber
10.0
Mobile app for iOS
8x8 Virtual Office
8.8
Viber
10.0
Mobile app for Android
8x8 Virtual Office
8.2
Viber
10.0

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
No photo available
  • Communication on the go: most mobile operating systems (iOS/Android) do offer the Viber app so you can access the conversation with your teammate anytime, anywhere.
  • Ease of use: there is not much technical knowledge required to use Viber, you just have to download and install it, either it is on a smartphone or on a computer. The interface is easy to learn and you can use all of the features within a few minutes.
  • Ability to call a normal mobile number: Viber allows you to top up your account and use that account to call a real mobile number, anywhere in the world. This further enhances the ability to connect, especially to the ones who are on a lot of business trips.
Tony Phan profile photo

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
No photo available
  • Syncing between mobile app & desktop app is not so great. If you set up Viber on the new computer, it is very likely that you will lose the previous conversation on the mobile app.
  • There is no way to organize the photos sent through the app. This is very inconvenient because you cannot search for the things you sent (for example: searching for a previous marketing material layout that was sent last month to the marketing group). On viber, this is nearly impossible and cost lots of time to look for the thing you have sent earlier.
  • Contacts cannot be added through the desktop app which creates inconvenience for the user. For example: If you want to add a business partner contact and you are using the desktop app, you cannot. You have to turn on your phone and do it through your phone.
Tony Phan profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
Skype offers similar communication features as Viber, but Viber is more convenient as it uses the phone number as contact details. So instead of having to remember the user id, you just need to add your business partner's contact number and you have their viber already. Al, o the Skype app on mobile is too slow and a hassle to use if you are on the go.
Tony Phan profile photo

Return on Investment

  • No positive or negative impact, just a necessary need of the business
Tim Kyse profile photo
  • Communication across department is much easier and faster.
  • It is now easier to reach staff that are on an overseas business trip, even if that one is on the go (ex: in the car, at the airport).
  • Most of our customers use Viber, therefore, it is not only convenient to reach people inside the company, it is also used for external communication as well.
Tony Phan profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details