What users are saying about
Top Rated
39 Ratings
18 Ratings
Top Rated
39 Ratings
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Score 7.9 out of 101
18 Ratings
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Score 8.9 out of 101

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Likelihood to Recommend

8x8 Virtual Office

8x8 Virtual Office is well-suited for offices that have a lot of mobile employees. Calls can be forwarded to a cell phone so that nobody has to miss an important call. In a traditional office setting, you do need a reliable internet connection so that calls aren't diverted directly to voice mail.
Shane Orr profile photo

Viber

Well suited: You would like to call a foreign counterpart's number without spending a fortune.Not well suited: local calls.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.8
Viber
7.8
Hosted PBX
8x8 Virtual Office
9.7
Viber
8.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Viber
8.5
User templates
8x8 Virtual Office
8.6
Viber
6.0
Call reports
8x8 Virtual Office
8.1
Viber
8.4
Directory of employee names
8x8 Virtual Office
8.6
Viber
8.0

Call Management

8x8 Virtual Office
8.9
Viber
7.9
Answering rules
8x8 Virtual Office
9.2
Viber
7.7
Call recording
8x8 Virtual Office
9.3
Viber
7.0
Call park
8x8 Virtual Office
9.0
Viber
7.0
Call screening
8x8 Virtual Office
7.8
Viber
8.3
Message alerts
8x8 Virtual Office
9.1
Viber
9.3

VoIP system collaboration

8x8 Virtual Office
8.5
Viber
8.8
Video conferencing
8x8 Virtual Office
8.5
Viber
8.6
Audio conferencing
8x8 Virtual Office
8.6
Viber
8.9

Mobile apps

8x8 Virtual Office
8.8
Viber
9.5
Mobile app for iOS
8x8 Virtual Office
9.2
Viber
9.6
Mobile app for Android
8x8 Virtual Office
8.5
Viber
9.5

Pros

  • The simple user interface allows administrators to easily set up the phone system and route calls based on groups.
  • 8x8 Virtual Office allows you to check work voicemail or answer business calls from anywhere.
  • 8x8 Virtual Office allows you to customize your phone experience so that it works better for you.
Shane Orr profile photo
  • Connectivity
  • VoIP
  • Messaging
No photo available

Cons

  • Since it's a VOIP system, you do have to have a working internet connection.
  • The cost of the system can be comparable to standard land line phone systems.
  • Having the ability for a receptionist to see who's already on the line is an additional cost.
Shane Orr profile photo
  • Better platform
  • Mobile phone pricing
  • Recharge while on call
No photo available

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 outperformed all companies and produce results - exactly what we needed.
Joe Khoe profile photo
Better pricing than Skype. Skype has a better platform. Skype really excels in terms of video conferencing capability, the quality of image and the platform is clearly better than Viber. Viber and Skype have been in the market for a while, yet no one relies on Viber for video conferencing. When you need to have HR interviews, for example, you would like to send someone an invite without the need for an install, I don't know that Viber has that. Obviously in terms of usability, there is always a pull effect as in any organization, we use/like this function a lot hence we chose this product as an overall solution.Viber lacks the business capacity that Skype for Business has and it is honestly hard for me to see Viber as a competitor to Microsoft. We are talking about premium support and integration in a vital part of the organization across dozens of countries. I am not saying that Viber can't do it, but rather that Microsoft has acquired such an experience providing end to end business solution with a great reputation. One would not want to take risks with aspiring challengers, otherwise might as well use Messenger or Whatsapp. There has to be a Business approach, that is why having Skype and Skype for Business as a separate product for business needs is important for our day to day activities. Protecting the network and enhancing interconnectivity isn't something you will find Viber.
No photo available

Return on Investment

  • By switching to 8x8 Virtual Office, our small office saved money over our traditional PBX system.
  • 8x8 Virtual Office eliminated any of the hardware issues we faced with our traditional PBX system, since everything is handled virtually online.
  • The ease of using the online interface saved our company time in setting up and making changes to our phone system.
Shane Orr profile photo
  • It’s saving on long distance calling.
  • Inexpensive plans for Viber Out have no significant impact on budget.
Rich Ferris profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details