What users are saying about

8x8 Virtual Office

Top Rated
33 Ratings

Viber

12 Ratings

8x8 Virtual Office

Top Rated
33 Ratings
Score 7.6 out of 101

Viber

12 Ratings
Score 8.4 out of 101

Add comparison

Likelihood to Recommend

8x8 Virtual Office

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.
Ashish Shah profile photo

Viber

It can be used for quick communication between coworkers. Ideally, each project that we are working on has its own viber group and all project-based communication will happen in the appropriate group. The groups are adjustable, you can rename them, so it makes it super easy to find, even if it took place a long time ago. If you remember the name of the group, you will be able to retrieve your communication.
Agnes Asodi profile photo

Feature Rating Comparison

Cloud PBX

8x8 Virtual Office
8.7
Viber
8.5
Hosted PBX
8x8 Virtual Office
9.8
Viber
10.0
Multi-level Interactive Voice Response (IVR)
8x8 Virtual Office
9.1
Viber
8.0
User templates
8x8 Virtual Office
9.1
Viber
Call reports
8x8 Virtual Office
8.2
Viber
8.1
Directory of employee names
8x8 Virtual Office
7.6
Viber
8.0

Call Management

8x8 Virtual Office
8.8
Viber
8.3
Answering rules
8x8 Virtual Office
9.4
Viber
7.0
Call recording
8x8 Virtual Office
9.3
Viber
Call park
8x8 Virtual Office
9.4
Viber
Call screening
8x8 Virtual Office
6.9
Viber
8.8
Message alerts
8x8 Virtual Office
8.9
Viber
9.1

VoIP system collaboration

8x8 Virtual Office
8.0
Viber
7.0
Video conferencing
8x8 Virtual Office
7.9
Viber
6.0
Audio conferencing
8x8 Virtual Office
8.2
Viber
8.0

Mobile apps

8x8 Virtual Office
8.5
Viber
10.0
Mobile app for iOS
8x8 Virtual Office
8.8
Viber
10.0
Mobile app for Android
8x8 Virtual Office
8.2
Viber
10.0

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
Ashish Shah profile photo
  • Using stickers and gifs can upgrade a simple communication to a fun and involving one.
  • The calls are high quality, every option is working perfectly.
  • Group communication works well.
Agnes Asodi profile photo

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
Tim Kyse profile photo
  • The quoting option is missing.
  • Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action.
  • It would be useful to also like a person's comment on a 1-1 conversation
Agnes Asodi profile photo

Likelihood to Renew

8x8 Virtual Office5.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Raymond Goins profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Troy Alcorn profile photo
I use What’s App a lot but mainly for video chat and text. They don’t have a features like Viber Out that I’m aware of.
Rich Ferris profile photo

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
Ashish Shah profile photo
  • It’s saving on long distance calling.
  • Inexpensive plans for Viber Out have no significant impact on budget.
Rich Ferris profile photo

Pricing Details

8x8 Virtual Office

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details