What users are saying about

8x8

29 Ratings

BlueJeans

95 Ratings

8x8

29 Ratings
Score 8.3 out of 101

BlueJeans

95 Ratings
Score 8.4 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

BlueJeans

Bluejeans is well suited for internal meetings. I think the software should pivot to be used as a conference line replacement package, as there is more utility in that mannerism with fluid participant availability.

Feature Rating Comparison

Cloud PBX

8x8
8.8
BlueJeans
Hosted PBX
8x8
9.8
BlueJeans
Multi-level Interactive Voice Response (IVR)
8x8
9.2
BlueJeans
User templates
8x8
9.2
BlueJeans
Call reports
8x8
8.1
BlueJeans
Directory of employee names
8x8
7.6
BlueJeans

Call Management

8x8
8.8
BlueJeans
Answering rules
8x8
9.5
BlueJeans
Call recording
8x8
9.3
BlueJeans
Call park
8x8
9.3
BlueJeans
Call screening
8x8
6.8
BlueJeans
Message alerts
8x8
8.9
BlueJeans

VoIP system collaboration

8x8
8.3
BlueJeans
Video conferencing
8x8
8.1
BlueJeans
Audio conferencing
8x8
8.4
BlueJeans

Mobile apps

8x8
8.4
BlueJeans
Mobile app for iOS
8x8
8.7
BlueJeans
Mobile app for Android
8x8
8.0
BlueJeans

Performance & Compatibility of Online Events Software

8x8
BlueJeans
8.6
High quality audio
8x8
BlueJeans
8.9
High quality video
8x8
BlueJeans
9.1
Low bandwidth requirements
8x8
BlueJeans
7.8
Mobile support
8x8
BlueJeans
8.7

Screen Sharing

8x8
BlueJeans
8.1
Desktop sharing
8x8
BlueJeans
9.1
Whiteboards
8x8
BlueJeans
7.1

Online Meetings / Events

8x8
BlueJeans
8.6
Calendar integration
8x8
BlueJeans
8.5
Meeting initiation
8x8
BlueJeans
9.1
Integrates with social media
8x8
BlueJeans
8.0
Record meetings / events
8x8
BlueJeans
8.7
Slideshows
8x8
BlueJeans
8.5

Online Events Collaboration

8x8
BlueJeans
8.9
Live chat
8x8
BlueJeans
9.1
Audience polling
8x8
BlueJeans
9.0
Q&A
8x8
BlueJeans
8.7

Online Events Security

8x8
BlueJeans
8.2
User authentication
8x8
BlueJeans
8.0
Participant roles & permissions
8x8
BlueJeans
8.3
Confidential attendee list
8x8
BlueJeans
8.3

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Easy to launch
  • Multiple access points, desktop app, web app, mobile devices
  • Screen sharing

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
  • We have had technical issues on the Event platform where the meeting leader could not get their audio to engage and was on mute
  • We would prefer if BlueJeans accounts were not tied to a named participant. Often times, folks travel and are unable to make regularly scheduled calls. If they are the meeting leader, it is difficult because the system is not designed to work like a conference line replacement.
  • Lots of users have technical issues getting their mic selected, we have noted variable experiences on hardware throughout the organization.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
BlueJeans9.8
Based on 2 answers
We have had several technical problems on local hardware getting BlueJeans to correctly work. It is new technology for the company, and the ability of our users to install, and operate the platform without difficulty could stand to improve. That being said, it is significantly more reliable than our plain-old-telephone-system conference lines, with respect to uptime and glitches.

Usability

No score
No answers yet
No answers on this topic
BlueJeans8.0
Based on 1 answer
The platform is very nice, but the end-user integration and connections can certainly use improvements.

Implementation

No score
No answers yet
No answers on this topic
BlueJeans7.0
Based on 1 answer
As the product matures, I believe that implementation will become easier.

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
The biggest reason that we selected BlueJeans is the reliability and accessibility of the platform. Our POTS conference lines are unreliable, frequently down, or have glitchy issues. We do not experience those daily pain points with BlueJeans. The accessibility from multiple devices helps with adoption.

Return on Investment

  • It's been great. No headache at all.
  • Think about how the product can save you time, money and frustration. We were able to replace a $50,000 video conference bridge with this service at a fraction of the cost. Highly recommended.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BlueJeans

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details