What users are saying about

8x8

Top Rated
32 Ratings

BlueJeans

Top Rated
147 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

BlueJeans

Top Rated
147 Ratings
Score 8.6 out of 101

Add comparison

Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

BlueJeans

BlueJeans is well suited in providing Tech support. We have seamlessly integrated BlueJeans into our platform.

Feature Rating Comparison

Cloud PBX

8x8
8.8
BlueJeans
Hosted PBX
8x8
9.8
BlueJeans
Multi-level Interactive Voice Response (IVR)
8x8
9.1
BlueJeans
User templates
8x8
9.2
BlueJeans
Call reports
8x8
8.1
BlueJeans
Directory of employee names
8x8
7.6
BlueJeans

Call Management

8x8
8.8
BlueJeans
Answering rules
8x8
9.4
BlueJeans
Call recording
8x8
9.3
BlueJeans
Call park
8x8
9.3
BlueJeans
Call screening
8x8
6.8
BlueJeans
Message alerts
8x8
8.9
BlueJeans

VoIP system collaboration

8x8
8.2
BlueJeans
Video conferencing
8x8
8.0
BlueJeans
Audio conferencing
8x8
8.3
BlueJeans

Mobile apps

8x8
8.4
BlueJeans
Mobile app for iOS
8x8
8.7
BlueJeans
Mobile app for Android
8x8
8.1
BlueJeans

Performance & Compatibility of Online Events Software

8x8
BlueJeans
8.2
High quality audio
8x8
BlueJeans
8.5
High quality video
8x8
BlueJeans
8.7
Low bandwidth requirements
8x8
BlueJeans
7.4
Mobile support
8x8
BlueJeans
8.2

Screen Sharing

8x8
BlueJeans
8.3
Desktop sharing
8x8
BlueJeans
8.8
Whiteboards
8x8
BlueJeans
7.8

Online Meetings / Events

8x8
BlueJeans
8.4
Calendar integration
8x8
BlueJeans
8.3
Meeting initiation
8x8
BlueJeans
8.8
Integrates with social media
8x8
BlueJeans
7.8
Record meetings / events
8x8
BlueJeans
8.7
Slideshows
8x8
BlueJeans
8.6

Online Events Collaboration

8x8
BlueJeans
8.6
Live chat
8x8
BlueJeans
8.7
Audience polling
8x8
BlueJeans
8.6
Q&A
8x8
BlueJeans
8.4

Online Events Security

8x8
BlueJeans
8.1
User authentication
8x8
BlueJeans
8.1
Participant roles & permissions
8x8
BlueJeans
8.2
Confidential attendee list
8x8
BlueJeans
8.0

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • Unrivaled in the number of users allowed on calls
  • Integration with browsers
  • Screen sharing

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • Better integration with IE
  • Outage alerts more real-time. On a few occasions, we were the ones to report the issue not the other way around.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
BlueJeans8.7
Based on 3 answers
I am 100% going to renew my BlueJeans license because it is a great product and I am able to achieve our organizations needs using BlueJeans Cloud Based Video Software.

Usability

No score
No answers yet
No answers on this topic
BlueJeans8.6
Based on 32 answers
We provide online education for fortune 500 companies. High-level executives interact with professors from universities where seamless video and audio are requirements and BlueJeans provides that. Behind the scenes, we are monitoring video metrics of our users which have been provided by blueJeans.

Alternatives Considered

It was one of the first things that Google showed. I've also used it in the past. Their customer service, I believe, puts them over the top over other vendors out there and you know when/if you need help, they have a friendly staff waiting to help you! Best service out there!
Quality on video and audio. Also can see multiple people in the video windows when connected from multiple sites. These are the few that made me rave about BlueJeans

Return on Investment

  • It's been great. No headache at all.
  • I'm not in a position to comment on ROI
  • The face to face part of BlueJeans is excellent as we have several remote campuses within the US and one in Canada. It's great to see the folks on the other side
  • The meeting can be very productive as it's easy to share materials for discussion

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

BlueJeans

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details