What users are saying about

8x8

Top Rated
32 Ratings

eFax

9 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

eFax

9 Ratings
Score 9.4 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

eFax

eFax works well for our small business! It is extremely easy to use and setup. Anyone can do it!

Feature Rating Comparison

Cloud PBX

8x8
8.8
eFax
10.0
Hosted PBX
8x8
9.8
eFax
10.0
Multi-level Interactive Voice Response (IVR)
8x8
9.1
eFax
User templates
8x8
9.2
eFax
Call reports
8x8
8.1
eFax
10.0
Directory of employee names
8x8
7.6
eFax
10.0

Call Management

8x8
8.8
eFax
Answering rules
8x8
9.5
eFax
Call recording
8x8
9.3
eFax
Call park
8x8
9.3
eFax
Call screening
8x8
6.8
eFax
Message alerts
8x8
8.9
eFax

VoIP system collaboration

8x8
8.2
eFax
Video conferencing
8x8
8.0
eFax
Audio conferencing
8x8
8.3
eFax

Mobile apps

8x8
8.4
eFax
10.0
Mobile app for iOS
8x8
8.7
eFax
10.0
Mobile app for Android
8x8
8.1
eFax

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • Ease of use.
  • Low cost.
  • Seamless integration.

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • Since the updates to the UX, I don't have many negative things to say.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
We didn't evaluate any other similar products.

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
  • Nice price
  • Great product
  • Easy setup

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eFax

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details