What users are saying about

8x8

29 Ratings

eFax

6 Ratings

8x8

29 Ratings
Score 8.3 out of 101

eFax

6 Ratings
Score 9.3 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

eFax

We are a physician practice that receives faxes all day long. We love resources that make our job easier.

Feature Rating Comparison

Cloud PBX

8x8
8.8
eFax
10.0
Hosted PBX
8x8
9.8
eFax
10.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
eFax
User templates
8x8
9.2
eFax
Call reports
8x8
8.1
eFax
10.0
Directory of employee names
8x8
7.6
eFax
10.0

Call Management

8x8
8.8
eFax
Answering rules
8x8
9.5
eFax
Call recording
8x8
9.3
eFax
Call park
8x8
9.3
eFax
Call screening
8x8
6.7
eFax
Message alerts
8x8
8.9
eFax

VoIP system collaboration

8x8
8.3
eFax
Video conferencing
8x8
8.1
eFax
Audio conferencing
8x8
8.4
eFax

Mobile apps

8x8
8.4
eFax
10.0
Mobile app for iOS
8x8
8.7
eFax
10.0
Mobile app for Android
8x8
8.0
eFax

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Saves money
  • Saves time
  • Lets us use our resources elsewhere for production.

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
  • Sometimes we have difficulty retrieving faxes
  • The letters are hard to read
  • Support could be a little more prompt

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
We have never used any other product. Our research led us to eFax. Wouldn't change the service. Great experience with the company. All employees are familiar with service and love its capability.

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • Nice price
  • Great product
  • Easy setup

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

eFax

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details