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318 Ratings
2 Ratings

8x8 X Series (Formerly Virtual Office)

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318 Ratings
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Score 7.5 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 X-2 series seems to be particularly well suited for smaller, simple phone configurations with higher packages being more well suited for larger organizations with more complicated structures. It is very beneficial in scenarios where staff are working remotely but need to keep the appearance of working in the office, and for offices that have multiple locations but need their phone structure to work as if they are one organization.
Anonymous | TrustRadius Reviewer

CloudCall

CloudCall's concept of being accessible on the iPhone via the CloucallGo app is excellent. However, at times the app drops calls, and calls are poor quality. Their softphones and chrome extension work great. Also, the call recordings and integration with a Bullhorn is excellent.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
CloudCall
10.0
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
CloudCall
10.0
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
CloudCall
10.0
User templates
8x8 X Series (Formerly Virtual Office)
7.1
CloudCall
10.0
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
CloudCall
10.0
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
CloudCall
10.0

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
CloudCall
9.6
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
CloudCall
10.0
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
CloudCall
10.0
Call park
8x8 X Series (Formerly Virtual Office)
7.4
CloudCall
9.0
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
CloudCall
10.0
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
CloudCall
9.0

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
CloudCall
9.0
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
CloudCall
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
CloudCall
8.0
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
CloudCall
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
CloudCall
10.0

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
CloudCall
7.0
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
CloudCall
7.0
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
CloudCall

Pros

8x8 X Series (Formerly Virtual Office)

  • Delivering voicemail via email and the ability to save, forward/share recordings with relevant parties is helpful and improves the ease and accuracy of relaying messages to the correct person.
  • The ability to setup numbers to which to auto-forward in the instance of a power outage or internet outage is essential for running a customer service business like ours.
  • The ability to record calls during training periods with new employees is great to improve customer service and sales abilities.
Anonymous | TrustRadius Reviewer

CloudCall

  • Innovation- has technology that a lot of competitors don't
  • customer service and support
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • It is very difficult to schedule meetings in the future in the smartphone app.
  • The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
  • It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.
Anonymous | TrustRadius Reviewer

CloudCall

  • The service on their app is not the best
  • The texting platform can always improve
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

CloudCall

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

CloudCall

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

CloudCall

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

CloudCall

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
The support team has not been very knowledgeable in my opinion. I have called for support assistance in a couple of instances and the rep didn't know what was wrong or they did and did not relay or provide good resources or knowledge on how to utilize the system correctly.
Matt LaMunyan | TrustRadius Reviewer

CloudCall

CloudCall 10.0
Based on 1 answer
Customer support is always responsive and timely.
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

CloudCall

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

CloudCall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

CloudCall

CloudCall is much better and easier functionality with more options.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

CloudCall

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has enabled us to totally streamline our voice calls.
  • We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
  • One single, fixed price gives us all the calls we need so we can budget precisely.
Andrew Steven | TrustRadius Reviewer

CloudCall

  • Call recordings have become useful in our business
  • Notes autolog in bullhorn
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CloudCall

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
CloudCall
8.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
CloudCall

Usability

8x8 X Series (Formerly Virtual Office)
7.8
CloudCall

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
CloudCall

Performance

8x8 X Series (Formerly Virtual Office)
7.6
CloudCall

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
CloudCall
10.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
CloudCall

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
CloudCall

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