8x8 X Series vs. Sangoma Asterisk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 X Series
Score 8.7 out of 10
N/A
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.
$24
per month
Sangoma Asterisk
Score 7.9 out of 10
N/A
Asterisk is an open source toolkit for building communications applications, now owned and supported by Sangoma (acquired with Digium in 2018). Most Asterisk-based systems and solutions require additional components (e.g. IP-phones, VoIP gateways or telephony interface cards, and other hardware), and expertise.N/A
Pricing
8x8 X SeriesSangoma Asterisk
Editions & Modules
X2
$24
Per User/Per Month
X4
$44
Per User/Per Month
No answers on this topic
Offerings
Pricing Offerings
8x8 X SeriesSangoma Asterisk
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 X SeriesSangoma Asterisk
Considered Both Products
8x8 X Series
Chose 8x8 X Series
8x8 was the right price and included the feature-set our employees needed in a more modern business phone solution.
Chose 8x8 X Series
8x8 [X Series] was much easier to manage. For what 8x8 cost us in money, it saved us a lot of time. We were constantly having to mess with our open source PBX to get it to do what we wanted it to. Also, we had only one person on our team who really understood it.
Sangoma Asterisk

No answer on this topic

Top Pros
Top Cons
Features
8x8 X SeriesSangoma Asterisk
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 X Series
8.7
326 Ratings
6% above category average
Sangoma Asterisk
-
Ratings
Hosted PBX8.3185 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings00 Ratings
User templates8.3205 Ratings00 Ratings
Call reports8.3259 Ratings00 Ratings
Directory of employee names8.7291 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 X Series
8.6
372 Ratings
3% above category average
Sangoma Asterisk
-
Ratings
Answering rules8.9333 Ratings00 Ratings
Call recording9.0286 Ratings00 Ratings
Call park8.6266 Ratings00 Ratings
Call screening7.7253 Ratings00 Ratings
Message alerts8.7321 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 X Series
8.8
269 Ratings
7% above category average
Sangoma Asterisk
-
Ratings
Video conferencing8.6169 Ratings00 Ratings
Audio conferencing8.5234 Ratings00 Ratings
Video screen sharing9.0116 Ratings00 Ratings
Instant messaging9.0169 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 X Series
9.3
323 Ratings
11% above category average
Sangoma Asterisk
-
Ratings
Mobile app for iOS9.1261 Ratings00 Ratings
Mobile app for Android9.4211 Ratings00 Ratings
Best Alternatives
8x8 X SeriesSangoma Asterisk
Small Businesses
CloudTalk
CloudTalk
Score 9.6 out of 10
Sangoma Switchvox
Sangoma Switchvox
Score 9.0 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.6 out of 10
3CX
3CX
Score 8.3 out of 10
Enterprises
Zoom Phone
Zoom Phone
Score 9.2 out of 10
Cisco VoIP PBX
Cisco VoIP PBX
Score 7.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 X SeriesSangoma Asterisk
Likelihood to Recommend
8.7
(391 ratings)
9.5
(6 ratings)
Likelihood to Renew
9.9
(23 ratings)
-
(0 ratings)
Usability
9.4
(53 ratings)
-
(0 ratings)
Availability
9.3
(8 ratings)
-
(0 ratings)
Performance
9.0
(8 ratings)
-
(0 ratings)
Support Rating
7.7
(139 ratings)
8.0
(1 ratings)
In-Person Training
9.3
(3 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
-
(0 ratings)
Implementation Rating
9.2
(13 ratings)
-
(0 ratings)
Configurability
8.4
(8 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.4
(8 ratings)
-
(0 ratings)
Ease of integration
9.3
(5 ratings)
-
(0 ratings)
Product Scalability
8.5
(8 ratings)
-
(0 ratings)
Professional Services
8.8
(7 ratings)
-
(0 ratings)
Vendor post-sale
6.5
(6 ratings)
-
(0 ratings)
Vendor pre-sale
6.5
(6 ratings)
-
(0 ratings)
User Testimonials
8x8 X SeriesSangoma Asterisk
Likelihood to Recommend
8x8, Inc.
I had tried another VOip service which only lasted 5 days in our clinic since due to poor representative training they were simply not able to troubleshoot. 8x8 definitely solved this problem and can address our problems easily. However, I do feel that 8x8 is most likely geared toward larger business but there could also be a niche with working with small businesses such as ours. Small independent businesses tend to struggle with service based companies since we usually do not have an IT staff and because we do not represent corporations. Nonetheless, small businesses are loyal and can definitely promote your services within small business owners who otherwise may not have heard about 8x8
Read full review
Sangoma
Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.
Read full review
Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Sangoma
  • Call forwarding that I can trust stays on even if my phone "refreshes."
  • Ability to setup various call rules and save them to use as needed.
Read full review
Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
Read full review
Sangoma
  • Documentation is scarce, so you have to learn by trial and error.
  • Not cloud-based, and there's no mobile app.
  • The ability to email voicemail messages would be great.
Read full review
Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
Read full review
Sangoma
No answers on this topic
Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
Read full review
Sangoma
No answers on this topic
Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
Read full review
Sangoma
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Read full review
Sangoma
No answers on this topic
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
Read full review
Sangoma
I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible
Read full review
In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Read full review
Sangoma
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
Read full review
Sangoma
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
Read full review
Sangoma
No answers on this topic
Alternatives Considered
8x8, Inc.
When our company decided to transition 8x8 was the first choice we decided to go with. We also sat in for demos of ring central but ultimately decided to go with 8x8 due to the positive experience with the onboarding staff
Read full review
Sangoma
[Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.
Read full review
Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Read full review
Sangoma
No answers on this topic
Scalability
8x8, Inc.
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Read full review
Sangoma
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
Read full review
Sangoma
No answers on this topic
Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
Read full review
Sangoma
  • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
  • the savings and speed means lower cost on our service making us more competitive
  • stability
Read full review
ScreenShots