8x8 X Series (Formerly Virtual Office) vs Sangoma Asterisk | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 207 reviews and ratings

Score 8.6 out of 10

Based on 15 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

Video conferencing

Audio conferencing

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

Mobile app for iOS

Mobile app for Android

Pros

Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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Project Manager

Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees

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Call forwarding that I can trust stays on even if my phone "refreshes."
Ability to setup various call rules and save them to use as needed.

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Territory Credit Manager

Excel Industries IncMachinery, 501-1000 employees

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Cons

The iPhone app is powerful, but clunky.
The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
The web interface is difficult to use, both from a user standpoint and an administrator standpoint.

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Partner

Taylor & Taylor Law Firm, P.A.Law Practice, 1-10 employees

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Documentation is scarce, so you have to learn by trial and error.
Not cloud-based, and there's no mobile app.
The ability to email voicemail messages would be great.

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Systems Administrator

NaturescapeConsumer Goods, 51-200 employees

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Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 8.4

Based on 7 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 8.6

Based on 5 answers

The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 6.7

Based on 45 answers

They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.

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Hallie Gonzales

Secretary

National Care EMSMedical Practice, 51-200 employees

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Sangoma Asterisk 8.0

Based on 1 answer

I have asked in the not so recent past about having my phone updated with my saved Digium "favorites" list but it doesn't seem that this is possible

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Territory Credit Manager

Excel Industries IncMachinery, 501-1000 employees

View all 1 answers on this topic

In-Person Training

N/a. No in-person training.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.2

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.

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Jeffrey Weist, MSW, LICSW

Co Owner

Center for Child and Family TherapyMental Health Care, 1-10 employees

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[Based on] my experience, we initially had to deal with Avaya PBXs, the same applies to client instrumentation (telephones, etc.). Surely we are talking about a product much more "business-like", but the management and implementation has a high cost and is not as simple as it can be (or better) with Asterisk.

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Luca Campanelli

Senior Betting & Online DB Administrator

Intralot Italia S.p.A.- Gamenet GroupGambling & Casinos, 51-200 employees

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Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.

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Medical Office Admin

Community Health PartnersHealth, Wellness and Fitness, 11-50 employees

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being zero cost, we saved at least 3 million on what a legacy pbx would have cost
the savings and speed means lower cost on our service making us more competitive
stability

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Verified User

Technician in Information Technology

Mental Health Care Company, 501-1000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

8x8 X Series (Formerly Virtual Office)

Sangoma Asterisk

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