8x8 X Series (Formerly Virtual Office) vs Sangoma Asterisk

• Delivering voicemail via email and the ability to save, forward/share recordings with relevant parties is helpful and improves the ease and accuracy of relaying messages to the correct person.
• The ability to setup numbers to which to auto-forward in the instance of a power outage or internet outage is essential for running a customer service business like ours.
• The ability to record calls during training periods with new employees is great to improve customer service and sales abilities.

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• Call forwarding that I can trust stays on even if my phone "refreshes."
• Ability to setup various call rules and save them to use as needed.

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• It is very difficult to schedule meetings in the future in the smartphone app.
• The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
• It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

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• Documentation is scarce, so you have to learn by trial and error.
• Not cloud-based, and there's no mobile app.
• The ability to email voicemail messages would be great.

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• 8x8 has enabled us to totally streamline our voice calls.
• We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
• One single, fixed price gives us all the calls we need so we can budget precisely.

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• being zero cost, we saved at least 3 million on what a legacy pbx would have cost
• the savings and speed means lower cost on our service making us more competitive
• stability

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