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Top Rated
386 Ratings
39 Ratings

8x8 X Series (Formerly Virtual Office)

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Top Rated
386 Ratings
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Score 7.3 out of 100
39 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book.Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
Zoom Phone
7.6
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.6
Zoom Phone
9.7
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
Zoom Phone
8.7
User templates
8x8 X Series (Formerly Virtual Office)
7.2
Zoom Phone
4.2
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Zoom Phone
8.2
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.2
Zoom Phone
7.3

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Zoom Phone
8.2
Answering rules
8x8 X Series (Formerly Virtual Office)
6.8
Zoom Phone
7.8
Call recording
8x8 X Series (Formerly Virtual Office)
8.5
Zoom Phone
9.1
Call park
8x8 X Series (Formerly Virtual Office)
7.2
Zoom Phone
8.4
Call screening
8x8 X Series (Formerly Virtual Office)
6.4
Zoom Phone
7.8
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Zoom Phone
7.8

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.5
Zoom Phone
8.7
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.7
Zoom Phone
9.5
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Zoom Phone
9.5
Video screen sharing
8x8 X Series (Formerly Virtual Office)
8.0
Zoom Phone
9.1
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Zoom Phone
6.9

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.9
Zoom Phone
8.9
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
8.0
Zoom Phone
8.8
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.8
Zoom Phone
9.0

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Zoom Phone

  • Ease of Use
  • Ease of Management
  • Reliability (except for that first week of COVID panic!)
  • Phone routing features and flexibility
  • IT Integrations and Automations
Jonathan Tanis | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

Zoom Phone

  • I've had some slowdown on calls.
  • Would like caller ID when someone is calling rather than just in my call history.
  • Ability to use the numpad to dial numbers. Have to click the numbers instead of typing them in.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom Phone 8.0
Based on 1 answer
Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
Anonymous | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.5
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Zoom Phone

Zoom Phone 7.9
Based on 4 answers
Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Zoom Phone

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

Zoom Phone

The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Zoom Phone

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

Zoom Phone

  • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
  • The voicemail transcription feature helps with sharing messages to different departments.
  • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
Anonymous | TrustRadius Reviewer

Screenshots

8x8 X Series (Formerly Virtual Office)

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Zoom Phone

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zoom Phone Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
6.8
Zoom Phone
9.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Zoom Phone

Usability

8x8 X Series (Formerly Virtual Office)
7.5
Zoom Phone
8.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Zoom Phone

Performance

8x8 X Series (Formerly Virtual Office)
8.1
Zoom Phone

Support Rating

8x8 X Series (Formerly Virtual Office)
4.5
Zoom Phone
7.9

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.5
Zoom Phone

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Zoom Phone

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