What users are saying about
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Top Rated
460 Ratings
61 Ratings

8x8 X Series

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Top Rated
460 Ratings
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Score 8.2 out of 100
61 Ratings
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Score 8.7 out of 100

Feature Set Ratings

  • Zoom Phone ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.5

8x8 X Series

85%
8.8

Zoom Phone

88%
Zoom Phone ranks higher in 4/5 features

Hosted PBX

8.1
81%
129 Ratings
8.9
89%
5 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
49 Ratings
9.3
93%
5 Ratings

User templates

8.1
81%
138 Ratings
8.1
81%
6 Ratings

Call reports

8.0
80%
176 Ratings
8.2
82%
9 Ratings

Directory of employee names

8.3
83%
195 Ratings
9.2
92%
8 Ratings

Call Management

8.4

8x8 X Series

84%
9.0

Zoom Phone

90%
Zoom Phone ranks higher in 4/5 features

Answering rules

8.2
82%
235 Ratings
8.9
89%
8 Ratings

Call recording

9.1
91%
195 Ratings
9.7
97%
9 Ratings

Call park

8.0
80%
183 Ratings
8.7
87%
6 Ratings

Call screening

8.1
81%
175 Ratings
9.0
90%
7 Ratings

Message alerts

8.8
88%
227 Ratings
8.7
87%
8 Ratings

VoIP system collaboration

8.4

8x8 X Series

84%
9.3

Zoom Phone

93%
Zoom Phone ranks higher in 3/4 features

Video conferencing

7.7
77%
118 Ratings
9.8
98%
10 Ratings

Audio conferencing

8.3
83%
166 Ratings
10.0
100%
10 Ratings

Video screen sharing

8.8
88%
72 Ratings
9.9
99%
10 Ratings

Instant messaging

8.9
89%
99 Ratings
7.5
75%
7 Ratings

Mobile apps

8.5

8x8 X Series

85%
9.3

Zoom Phone

93%
Zoom Phone ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
184 Ratings
9.4
94%
9 Ratings

Mobile app for Android

8.6
86%
142 Ratings
9.1
91%
6 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 2 areas: Usability, Support Rating
  • Zoom Phone is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.2

8x8 X Series

82%
275 Ratings
9.3

Zoom Phone

93%
11 Ratings

Likelihood to Renew

9.8

8x8 X Series

98%
14 Ratings

Zoom Phone

N/A
0 Ratings

Usability

9.3

8x8 X Series

93%
40 Ratings
8.0

Zoom Phone

80%
1 Rating

Availability

9.4

8x8 X Series

94%
8 Ratings

Zoom Phone

N/A
0 Ratings

Performance

9.5

8x8 X Series

95%
8 Ratings

Zoom Phone

N/A
0 Ratings

Support Rating

7.5

8x8 X Series

75%
173 Ratings
6.7

Zoom Phone

67%
4 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

Zoom Phone

N/A
0 Ratings

Implementation Rating

9.1

8x8 X Series

91%
12 Ratings

Zoom Phone

N/A
0 Ratings

Configurability

8.4

8x8 X Series

84%
5 Ratings

Zoom Phone

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

Zoom Phone

N/A
0 Ratings

Ease of integration

9.3

8x8 X Series

93%
4 Ratings

Zoom Phone

N/A
0 Ratings

Product Scalability

9.0

8x8 X Series

90%
6 Ratings

Zoom Phone

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

Zoom Phone

N/A
0 Ratings

Vendor post-sale

9.1

8x8 X Series

91%
4 Ratings

Zoom Phone

N/A
0 Ratings

Vendor pre-sale

9.5

8x8 X Series

95%
4 Ratings

Zoom Phone

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

8x8 x series is great for a small business like mine where instead of hiring someone to be on the phone all day I can take it with me and use it on the go and it saves me a lot of money. 8x8 X Series is also great to use with your personal phone using the app and helps differentiate personal incoming calls from business calls. I highly recommend this service.
Read full review

Zoom

Zoom Phone is great for remote work. It's pretty user friendly. You can easily transfer calls to those who have Zoom extensions programmed into the address book. Obviously, this would apply to most tech nowadays, but call quality can suffer during bad weather.
Read full review

Pros

8x8, Inc.

  • Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
  • Desktop app interacts seamlessly with physical desktop phones
  • Mobile app is seamless as well, syncing with the desktop rapidly and accurately
  • The service provides many, many options and controls for users and admins
Read full review

Zoom

  • Transcribes voicemails. Great for those verbose folks that leave long voicemails.
  • Loud and clear volume quality! Great in a busy office with lots of people talking.
  • Easy to keep track of who has called me. Has Caller ID which is helpful.
Read full review

Cons

8x8, Inc.

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
Read full review

Zoom

  • Voicemail handling for queues and groups can't have their own shared voicemail box.
  • They recently starting limiting how many greetings you can have per user, so you have to do some annoying workarounds by setting up additional users to accomplish it when you have a number of ACD.
  • Does not yet support texting.
  • I wish they had built in text to speech to quickly build new greetings or phone tree options when needed.
  • You can't just assign a phone number to a call queue or group. You have to use a specific user. Fortunately, the cost is reasonable per user so its not a big problem, but annoying none-the-less.
  • The Salesforce integration could be better, I hope they improve it. For example, voicemails and call logs don't show up in the native lightning case feed, but as tasks.
  • When callers call, I wish it would pop up how they called and what tree they went through. So we could see what number they called into and perhaps what menu options they used.
  • I'd love to be able to ask them questions to gather info for reps answering phones when appropriate.
Read full review

Pricing Details

8x8 X Series

Starting Price

$12 Per User/Per Month

Editions & Modules

8x8 X Series editions and modules pricing
EditionModules
8x8 Express$121
X2$242
X4$443

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

Zoom Phone

Starting Price

Editions & Modules

Zoom Phone editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    Zoom

    No answers on this topic

    Usability

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    Zoom

    Zoom Phone has a very sleek design which makes it very easy to operate and use both in the setting up of and interacting in a meeting space. That being said, certain features can seem a bit crowded while trying to screen share or display video which somewhat defeats the purpose of the application as compared to a standard conference call.
    Read full review

    Reliability and Availability

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    Zoom

    No answers on this topic

    Performance

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    Zoom

    No answers on this topic

    Support Rating

    8x8, Inc.

    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
    Read full review

    Zoom

    Support have been great during the time for implementing Zoom Phones to our team of 50 people. There were times where they kept supporting us through links but more and more we had actual people getting back to us via emails so we are very happy overall. The product is so great, too.
    Read full review

    In-Person Training

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    Zoom

    No answers on this topic

    Implementation Rating

    8x8, Inc.

    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
    Read full review

    Zoom

    No answers on this topic

    Alternatives Considered

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    Zoom

    The big draw for us to Zoom Phone is that they shook up the market. They entered the phone market by taking their overwhelming success in video conferencing, and bringing that innovation and skill to designing a game changing phone system. There is really not much difference among the other systems, except maybe their interface. They're a dime a dozen. Zoom does things differently, focusing in on the needs of the end users, and delivers a solid system that is worry free for I.T. departments
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    Zoom

    No answers on this topic

    Scalability

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    Zoom

    No answers on this topic

    Professional Services

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    Zoom

    No answers on this topic

    Return on Investment

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

    Zoom

    • We're better able to work together as a team answering phones multiple people can be logged in to answer at the same time.
    • The voicemail transcription feature helps with sharing messages to different departments.
    • Overall, we're able to answer more calls and have fewer callers being sent to voicemail.
    Read full review

    Screenshots

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