What users are saying about
13 Ratings
7 Ratings
13 Ratings
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Score 6.3 out of 101
7 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

TaskRay

TaskRay is a great solution for small to medium sized businesses running multiple projects at the same time. It is very cost effective and their development team is actively adding new functionality regularly. If you prefer working from a tiled Kanban board view, this is highly worth evaluating.
Rich Beliveau profile photo

Feature Rating Comparison

Project Management

Accelo
5.5
TaskRay
8.6
Task Management
Accelo
5.0
TaskRay
9.0
Resource Management
Accelo
5.7
TaskRay
8.0
Gantt Charts
Accelo
6.0
TaskRay
9.5
Scheduling
Accelo
5.0
TaskRay
10.0
Workflow Automation
Accelo
5.0
TaskRay
9.0
Team Collaboration
Accelo
4.2
TaskRay
9.0
Support for Agile Methodology
Accelo
3.8
TaskRay
8.5
Support for Waterfall Methodology
Accelo
5.0
TaskRay
8.0
Email integration
Accelo
7.8
TaskRay
9.0
Mobile Access
Accelo
4.5
TaskRay
9.0
Timesheet Tracking
Accelo
7.7
TaskRay
10.0
Change request and Case Management
Accelo
6.0
TaskRay
8.0
Budget and Expense Management
Accelo
5.6
TaskRay
8.0
Document Management
Accelo
TaskRay
5.5

Professional Services Automation

Accelo
5.4
TaskRay
8.5
Quotes/estimates
Accelo
4.0
TaskRay
Invoicing
Accelo
4.7
TaskRay
8.0
Project & financial reporting
Accelo
6.0
TaskRay
9.0
Integration with accounting software
Accelo
6.8
TaskRay
8.5

Pros

Accelo

  • Retainer Management - I am not sure we could run retainers effectively without it.
  • Hour Logging and Tracking.
  • Customer Email Tracking.
Chris Osterhout profile photo

TaskRay

  • Onboarding Templates
  • Scheduling Onboarding tasks and assignments to client and employees
  • Creating project logs so that everyone knows what is being worked on
No photo available

Cons

Accelo

  • Difficult to upload targets
  • Not easy to modify a target
  • When uploading targets you can not attach them to tags until after they are uploaded.
  • When listing opportunities in the system, you are limited with what stage the opportunity is in and the star system is not very helpful. The status' are very vague and not always accurate.
No photo available

TaskRay

  • Unfortunately TaskRay does not allow us to share templates externally with customers.
  • We have employees all over the world and we don't think TaskRay will support other languages such as Japanese. Note, I am speaking with a sales rep next week to confirm this, so we may be incorrect.
Leah Sevey profile photo

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo

TaskRay

TaskRay 10.0
Based on 1 answer
It's hands-down the best PM tool we have ever used. Nothing compares in ease of use and being easy to learn. It also looks great and makes sense immediately
Micah Jones profile photo

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

TaskRay

TaskRay 10.0
Based on 1 answer
Easy Easy Easy to use
Micah Jones profile photo

Support

Accelo

No score
No answers yet
No answers on this topic

TaskRay

TaskRay 10.0
Based on 1 answer
I have not had many support issues but when I have, they have been courteous helpful, and solved the issue
Micah Jones profile photo

Implementation

Accelo

No score
No answers yet
No answers on this topic

TaskRay

TaskRay 10.0
Based on 1 answer
Again, just like the app, the implementation was very easy.
Micah Jones profile photo

Alternatives Considered

Accelo

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo

TaskRay

We are still in our year long evaluation process. But TaskRay has been the easiest, and most successfully adopted tool so far. Even if we do not end up choosing TaskRay, I do not regret implementing the system or the experience working with the team at TaskRay. The only reason we may not end up going with TaskRay is lack of templates and slightly stunted reporting features (this is mainly due to Salesforce limitations). Our organization is growing so quickly, we need to consider tools that are better able to regiment processes in a larger group of Customer Service Representatives and give management more detailed insight into those activities.
Hilary Mohs profile photo

Return on Investment

Accelo

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo

TaskRay

  • It was highly effective in organizing projects and sprints.
  • Time cards were easy to manage.
  • TaskRay's integration with Salesforce is a huge win as well as you can leverage workflows, approval processes, and alert notifications.
Rich Beliveau profile photo

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Per Installation

Accelo Editions & Modules

Edition
Plus$191
Premium$341
  1. Per User
Additional Pricing Details

TaskRay

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

TaskRay Editions & Modules

Additional Pricing Details

Add comparison