What users are saying about
14 Ratings
7 Ratings
14 Ratings
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Score 6 out of 100
7 Ratings
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Score 6.6 out of 100

Likelihood to Recommend

Accelo

Accelo is excellent when you have multiple clients, and you need to get a handle on not just the time spent on clients, but also where your employees are spending (or not spending) their time. It doesn't turn you into a micro-manager; it merely gives owners or management a more unobstructed view on where any issues are. However, Accelo has a LOT of work to do to clean up what should be a straightforward process of emailing. Communication is incredibly important, and there are so many bugs as previously listed to workout. This is our 2nd year with Accelo, and I currently have three open tickets with them regarding issues with email. The upside is that they might get to the point where these issues are no longer issues anymore, but that day is not today. Today is Jan 16, 2020, by the way.
Anonymous | TrustRadius Reviewer

TaskRay

TaskRay is a great solution for small to medium sized businesses running multiple projects at the same time. It is very cost effective and their development team is actively adding new functionality regularly. If you prefer working from a tiled Kanban board view, this is highly worth evaluating.
Rich Beliveau | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Accelo
6.4
TaskRay
8.6
Task Management
Accelo
7.4
TaskRay
8.9
Resource Management
Accelo
7.0
TaskRay
8.1
Gantt Charts
Accelo
6.0
TaskRay
9.5
Scheduling
Accelo
4.7
TaskRay
10.0
Workflow Automation
Accelo
6.3
TaskRay
9.0
Team Collaboration
Accelo
5.4
TaskRay
9.0
Support for Agile Methodology
Accelo
5.4
TaskRay
8.5
Support for Waterfall Methodology
Accelo
5.0
TaskRay
8.0
Email integration
Accelo
6.2
TaskRay
9.0
Mobile Access
Accelo
6.1
TaskRay
9.0
Timesheet Tracking
Accelo
9.1
TaskRay
10.0
Change request and Case Management
Accelo
6.4
TaskRay
8.0
Budget and Expense Management
Accelo
7.8
TaskRay
8.0
Document Management
Accelo
TaskRay
5.7

Professional Services Automation

Accelo
7.4
TaskRay
8.5
Quotes/estimates
Accelo
6.2
TaskRay
Invoicing
Accelo
7.5
TaskRay
8.0
Project & financial reporting
Accelo
8.7
TaskRay
9.0
Integration with accounting software
Accelo
7.3
TaskRay
8.5

Pros

Accelo

  • Tracking customer interactions. Nice integration with G Suite, could be a lot better if they acknowledged that contacts may actually have more than one email address.
  • Support Ticket system is integrated, so we can view support history and other email correspondence easily. It's cheaper that Zendesk.
  • Support is reasonably good, usually prompt and responsive.
  • Constant development - lots of updates, just not often to areas that we use.
Ryan Freeman | TrustRadius Reviewer

TaskRay

  • Onboarding Templates
  • Scheduling Onboarding tasks and assignments to client and employees
  • Creating project logs so that everyone knows what is being worked on
Anonymous | TrustRadius Reviewer

Cons

Accelo

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout | TrustRadius Reviewer

TaskRay

  • Unfortunately TaskRay does not allow us to share templates externally with customers.
  • We have employees all over the world and we don't think TaskRay will support other languages such as Japanese. Note, I am speaking with a sales rep next week to confirm this, so we may be incorrect.
Leah Sevey | TrustRadius Reviewer

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan | TrustRadius Reviewer

TaskRay

TaskRay 10.0
Based on 1 answer
It's hands-down the best PM tool we have ever used. Nothing compares in ease of use and being easy to learn. It also looks great and makes sense immediately
Micah Jones | TrustRadius Reviewer

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

TaskRay

TaskRay 10.0
Based on 1 answer
Easy Easy Easy to use
Micah Jones | TrustRadius Reviewer

Support

Accelo

Accelo 6.0
Based on 2 answers
I give a five because sometimes it's excellent and fast, but other times I have to follow up after days of not hearing anything. Then you're switched between agents trying to figure out the problem. Many of them don't look through the entire list of communications, so you either have to explain it all again, or you find yourself doing the same testing you just did with a previous agent.
Anonymous | TrustRadius Reviewer

TaskRay

TaskRay 10.0
Based on 1 answer
I have not had many support issues but when I have, they have been courteous helpful, and solved the issue
Micah Jones | TrustRadius Reviewer

Implementation

Accelo

No score
No answers yet
No answers on this topic

TaskRay

TaskRay 10.0
Based on 1 answer
Again, just like the app, the implementation was very easy.
Micah Jones | TrustRadius Reviewer

Alternatives Considered

Accelo

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman | TrustRadius Reviewer

TaskRay

We are still in our year long evaluation process. But TaskRay has been the easiest, and most successfully adopted tool so far. Even if we do not end up choosing TaskRay, I do not regret implementing the system or the experience working with the team at TaskRay. The only reason we may not end up going with TaskRay is lack of templates and slightly stunted reporting features (this is mainly due to Salesforce limitations). Our organization is growing so quickly, we need to consider tools that are better able to regiment processes in a larger group of Customer Service Representatives and give management more detailed insight into those activities.
Hilary Mohs | TrustRadius Reviewer

Return on Investment

Accelo

  • Helps with tracking prospects through the sales/marketing funnel
  • Has led some employees to stop using the tool and going back to spreadsheets. When trying to attach targets to tags you need to do so individually and if you upload a large list you need to do this manually, one by one, and requires a lot of time. So people have gone back to spreadsheets where they could simply just cut and paste new people in.
Anonymous | TrustRadius Reviewer

TaskRay

  • It was highly effective in organizing projects and sprints.
  • Time cards were easy to manage.
  • TaskRay's integration with Salesforce is a huge win as well as you can leverage workflows, approval processes, and alert notifications.
Rich Beliveau | TrustRadius Reviewer

Screenshots

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

* Per Installation

Accelo Editions & Modules

Edition
Plus$191
Premium$341
  1. Per User
Additional Pricing Details

TaskRay

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

TaskRay Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison