What users are saying about
12 Ratings
7 Ratings
12 Ratings
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Score 6.2 out of 101
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 7.7 out of 101

Likelihood to Recommend

Accelo

Pretty good as a basic CRM, decent as a support desk. Tries to do a lot, but doesn't excel at any one thing. Reasonably priced, though, and can be a component in a larger setup.
Ryan Freeman profile photo

TaskRay

TaskRay is well suited for any company looking to add structure and efficiency to their client onboarding system.
No photo available

Feature Rating Comparison

Project Management

Accelo
5.3
TaskRay
8.6
Task Management
Accelo
5.0
TaskRay
9.0
Resource Management
Accelo
5.5
TaskRay
8.0
Gantt Charts
Accelo
6.0
TaskRay
9.5
Scheduling
Accelo
5.0
TaskRay
10.0
Workflow Automation
Accelo
5.0
TaskRay
9.0
Team Collaboration
Accelo
4.3
TaskRay
9.0
Support for Agile Methodology
Accelo
3.7
TaskRay
8.5
Support for Waterfall Methodology
Accelo
5.0
TaskRay
8.0
Email integration
Accelo
7.5
TaskRay
9.0
Mobile Access
Accelo
4.5
TaskRay
9.0
Timesheet Tracking
Accelo
7.2
TaskRay
10.0
Change request and Case Management
Accelo
5.3
TaskRay
8.0
Budget and Expense Management
Accelo
5.2
TaskRay
8.0
Document Management
Accelo
TaskRay
5.5

Professional Services Automation

Accelo
4.8
TaskRay
8.5
Quotes/estimates
Accelo
3.6
TaskRay
Invoicing
Accelo
4.2
TaskRay
8.0
Project & financial reporting
Accelo
5.3
TaskRay
9.0
Integration with accounting software
Accelo
6.3
TaskRay
8.5

Pros

Accelo

  • Retainer Management - I am not sure we could run retainers effectively without it.
  • Hour Logging and Tracking.
  • Customer Email Tracking.
Chris Osterhout profile photo

TaskRay

  • TaskRay allows us to organize individual tasks across multiple accounts.
  • TaskRay will send a notification email listing out overdue tasks and tasks due today, this week, or later. This really helps to make sure no account falls through the cracks. We can also determine the frequency of notification emails. If one sales rep wants a notification every morning and another sales rep doesn't want to be bothered at all, we can control this.
  • We can create templates in TaskRay such as questionnaires that are used for every customer.
Leah Sevey profile photo

Cons

Accelo

  • The client portal needs to be improved. It does not have the same user interface as we have within Accelo and we get a lot of client complaints about it.
  • It needs more executive-style reporting and the ability to create your own reports and filters.
  • It needs to be faster. With all of the things Accelo is doing to give you all the data, it is kind of slow compared to other systems in the browser.
Chris Osterhout profile photo

TaskRay

  • We would like to be able to sort tasks by task name.
Micah Jones profile photo

Likelihood to Renew

Accelo

Accelo 9.0
Based on 1 answer
Looking forward to seeing more refinement of features provided and upcoming features promised :)
Brendon O'Sullivan profile photo

TaskRay

TaskRay 10.0
Based on 1 answer
It's hands-down the best PM tool we have ever used. Nothing compares in ease of use and being easy to learn. It also looks great and makes sense immediately
Micah Jones profile photo

Usability

Accelo

Accelo 7.0
Based on 1 answer
No answer on this topic is available.

TaskRay

TaskRay 10.0
Based on 1 answer
Easy Easy Easy to use
Micah Jones profile photo

Support

Accelo

No score
No answers yet
No answers on this topic

TaskRay

TaskRay 10.0
Based on 1 answer
I have not had many support issues but when I have, they have been courteous helpful, and solved the issue
Micah Jones profile photo

Implementation

Accelo

No score
No answers yet
No answers on this topic

TaskRay

TaskRay 10.0
Based on 1 answer
Again, just like the app, the implementation was very easy.
Micah Jones profile photo

Alternatives Considered

Accelo

Accelo doesn't really exceed any competitors in any one area of their product, but in 2015 when we made the move this was the best option that included all the tools we wanted. However, user adoption was low in some areas due to the UI, so we scaled back Accelo and added other tools.
Ryan Freeman profile photo

TaskRay

TaskRay does not require you to be a certified project manager to manage your project like MS Project. We also tried using the Salesforce free project solution but it's not as tightly integrated with SF as the TaskRay and again not nearly as easy to use. We also used ConnectWise in the past but again it was it's own silo and not integrated with the rest of our business software so it was difficult to use it in practice
Micah Jones profile photo

Return on Investment

Accelo

  • It substantially reduced the number of systems we use to run our business.
  • It reduced the need to train our staff on a variety of platforms.
  • It gave us the ability to have a client-facing portal that directly integrates with our backend systems.
Chris Osterhout profile photo

TaskRay

  • It has highly increased the efficiency and communication with our teams. We are a virtual company and this is the most important benefit we get from Task Ray.
Micah Jones profile photo

Pricing Details

Accelo

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
1.  Per Installation

Accelo Editions & Modules

Accelo
Edition
Plus
$191
Premium
$341
1. Per User
Additional Pricing Details

TaskRay

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

TaskRay Editions & Modules

TaskRay
Additional Pricing Details

Add comparison