45 Ratings
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Score 7.6 out of 100
27 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

CrowdStrike Falcon

There aren't many scenarios where I wouldn't recommend CrowdStrike. You'll have the ability to create protection policies for different parts of your environment so that sensitive machines have as much protection as possible, and low-risk machines aren't overly locked down. The only reason I can't see someone choosing CrowdStrike is over a matter of budget. It's not the most expensive, nor is it the cheapest.
Randy Munroe | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
8.8
Anti-Exploit Technology
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.0
Endpoint Detection and Response (EDR)
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.2
Centralized Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
8.8
Hybrid Deployment Support
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
7.7
Infection Remediation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.0
Vulnerability Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
8.2
Malware Detection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.6

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

CrowdStrike Falcon

  • Detects and automatically blocks dangerous behavior on endpoints that could be indicative of malicious activity, like executing programs from the deleted items folder, executing a SSH command in silent mode from different places in the OS, etc.
  • Monitors endpoints continuously for known malware, evaluates dangerous behaviors and blocks execution based on risk tolerance settings, uses AI to draw correlations on multiple attack vectors, and has a human malware hunting element to detect known or newly detected attack vectors.
  • Is easy to deploy across a large organization and manage centrally by as few as 1 person part time.
  • This was the fastest and easiest implementation of an enterprise grade security system I have ever done. I pushed software to the endpoints on a Friday afternoon, and was complete by Noon on Monday, as each workstation came online, the installer completed, and we were protected.
Mark Sauer | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • More knowledge sharing sessions
  • UI/UX Improvements
  • More tooltips on icons
Anonymous | TrustRadius Reviewer

CrowdStrike Falcon

  • Falcon isn't continuously scanning the machine, if something is downloaded and viewed as safe it won't be re-checked later.
  • More dashboards and information on vulnerabilities on the machines would be helpful.
  • More reports that could be given to executives would also be beneficial. There are some now, but the options are rather limited.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
I do not have power over contracts.
Anonymous | TrustRadius Reviewer

CrowdStrike Falcon

No score
No answers yet
No answers on this topic

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

CrowdStrike Falcon

CrowdStrike Falcon 8.5
Based on 12 answers
  • Ease of implementation.
  • Overall protection capabilities.
  • Real-time system inventory function.
  • Insight and intelligence of not only the threat, but the potential of the threat.
  • Support staff of their managed service is excellent.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Added benefit
Anonymous | TrustRadius Reviewer

CrowdStrike Falcon

Business requirements, mainly. The most important/useful items we appreciate is ease of use and customer service and this product exceeds expectations in that regard. Other offers cover legacy systems and remain with that solution. However, the granularity that you can introduce to an environment is outstanding, all that without losing the simplicity of use.
Samuel Hadid | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • The ROI question needs to be focused on clients and not our use internally. We leverage this as a platform for designing customer journeys for our clients.
  • The ROI case is far easier to make for eCommerce operators. Customer journey failings can be easily quantified and seemingly simple issues can generate large ROI outcomes. For web assets without a trading bias, ROI can be established using notional value attribution. For example, a lead for motor insurance that is lost can be costed based on average policy value over a typical lifetime; struggle on a customer self-service portal can be quantified on the cost of handling through a call centre; etc.
Chris Hall | TrustRadius Reviewer

CrowdStrike Falcon

  • A significant increase in responsiveness to data security incidents.
  • The frequency and extent of data security issues have been drastically reduced.
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrowdStrike Falcon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
7.7
CrowdStrike Falcon
8.9

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
CrowdStrike Falcon

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
8.5

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