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Top Rated
74 Ratings
63 Ratings
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Score 9.3 out of 100

CrowdStrike Falcon

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Top Rated
74 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

CrowdStrike Falcon

CrowdStrike continues to be the leader of where it is today by extending the offerings that is has. While there are a number of downfalls of the product, no one other security vendor can rightfully do what CrowdStrike does. Smaller players in the game are able to "pull a feather" here and there but there is no stopping the behemoth that is CrowdStrike. So long as CrowdStrike continues to deliver on its endpoint protection capabilities and levels up their behavioral detections, they are the best buy all day long. For those looking for a company that is clear about what they are monitoring for and how, rule logic, etc.... CrowdStrike is the exact opposite. They are a complete black box that thinks detect logic is magic and protects it all as if it was intellectual property. For some organizations they will likely not care; however, for others with established security teams, this can prove to be an irritant.
Bryan Bowie | TrustRadius Reviewer

Feature Rating Comparison

Endpoint Security

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.1
Anti-Exploit Technology
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.1
Endpoint Detection and Response (EDR)
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.6
Centralized Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.3
Hybrid Deployment Support
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
8.0
Infection Remediation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.2
Vulnerability Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.0
Malware Detection
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
9.4

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

CrowdStrike Falcon

  • Ransomware protection. We ran a ransomware simulation with obfuscated executables to hide malware signatures and CrowdStrike found and stopped 15 out of 15.
  • Malware/adware detection. Packaged adware in official installers are instantly blocked without interfering with the install of the primary application.
Randy Munroe | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

CrowdStrike Falcon

  • We get false positive detections when we run an email signature script for our users. These false positives can be a distraction. We've implemented a whitelist for those behaviors, but had some difficulty in figuring out how to configure CrowdStrike to recognize these executions since the file name and hash were always different (the executing file was firstname_lastname.exe, and that was too Vague to whitelist.
Mark Sauer | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

CrowdStrike Falcon

No score
No answers yet
No answers on this topic

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

CrowdStrike Falcon

CrowdStrike Falcon 8.7
Based on 13 answers
When I receive support, it is always useful and informative. However, the support doesn't get back to me in the most timely manner. Often, by the time I hear back from support I have already resolved the issue. But for bigger issues, that need more in-depth help the support team has been incredibly valuable.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

CrowdStrike Falcon

[Because of] its cloud-based architecture, complete set of features, LDAP integration and massive deployment options. The open integration with another security solution and it's almost native with all Windows flavors including Windows Server. Its Incident Response Team is a one-and-only kind of solution that makes CrowdStrike a really different competitor and a natural leader in cybersecurity market.
Victor Rivera | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

CrowdStrike Falcon

  • CrowdStrike has cut our security costs.
  • Has given us more insight into our end points.
  • It has helped with our older PC's CPU usage.
  • Cut our cost and time from managing multiple platforms down to managing one platform with better insight than what we had with multiple security platforms.
Anonymous | TrustRadius Reviewer

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) Editions & Modules

Additional Pricing Details

CrowdStrike Falcon

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

CrowdStrike Falcon Editions & Modules

Edition
Falcon Pro$6.991
Falcon Enterprise$14.992
Falcon Premium$17.992
  1. per endpoint/month (for 5-250 endpoints, billed annually)
  2. per endpoint/month (minimum number of endpoints applies)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
9.5
CrowdStrike Falcon
9.1

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
CrowdStrike Falcon

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
CrowdStrike Falcon
8.7

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