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Top Rated
164 Ratings
60 Ratings
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Score 9 out of 100

Greenhouse

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Top Rated
164 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • As mentioned earlier, transactional heavy web assets such as eStores are particularly strong candidates.
  • IBM CXA along with other, similar tools, is not set-and-forget. The solution must be well managed in order to deliver value. Purchase of the solution is one thing; driving analytic results is another. If a company's staff are not strong analytical thinkers, CXA will not help. IBM CXA is not just a technology platform - it is a basis to design strong customer touchpoints and interactions. You need to be customer journey design literate to get the best from this.
Chris Hall | TrustRadius Reviewer

Greenhouse

Greenhouse is well suited for helping with organizations looking to streamline their applicants. It gets everyone on the team on the same page and helps to streamline candidate scheduling, scorecards, and interview debriefs. It also helps frame what should be talked about in the interview from the interviewer's perspective. It is less appropriate at organizations without a lot of candidates.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Recruiting / ATS

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.4
Job Requisition Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.5
Company Website Posting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.6
Publish to Social Media
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.1
Job Search Site Posting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.5
Customized Application Form
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.8
Resume Management
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.1
Duplicate Candidate Prevention
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
7.9
Candidate Search
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.5
Applicant Tracking
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
9.1
Collaboration
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.8
Task Creation and Delegation
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.2
Email Templates
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.2
User Permissions
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.5
Notifications and Alerts
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.3
Reporting
Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
7.4

Pros

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Tealeaf provides a unique view into a website beyond what typical web analytics can provide.
  • It captures all of a website's traffic, no need to tag pages or decide ahead of time what data you want to capture.
  • Data is captured and processed in real-time which reveal unknown issues as they are happening.
  • Replay session to see what a customer or user actually did and not just they remember doing when a problem occured.
Nick Preese | TrustRadius Reviewer

Greenhouse

  • Greenhouse job listings look neat and are very user-friendly. As an applicant, I always appreciated that Greenhouse job listings looked uniform, contained all the information I needed, and made applications simple. This is helpful on the other side of the hiring process too.
  • I really like the dashboard. It's clean and makes it super easy to make referrals, see upcoming interviews, and view/share jobs.
  • The interview scorecards are great. Thorough without taking too much time to fill out, and strikes the right balance of structure (yes/no questions, number ratings, etc.) and open-endedness (short answers).
Anonymous | TrustRadius Reviewer

Cons

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • IBM CXA leverages script tagging to inspect specific behaviour patterns. A tagging engine against your web assets is a must-have to simplify script insertion and avoid having to leverage internal IT resources to modify web code.
  • Tag management is perhaps the most challenging aspect of IBM CXA. In our view, this could be abstracted further and therefore simplified.
  • We would like to see connectors with UBX to common platforms such as CRM, marketing automation. The more this is readily available, the quicker the time to value for clients.
Chris Hall | TrustRadius Reviewer

Greenhouse

  • Integrations/API- very limited integration capabilities due to inability to store a lot of demographic information about the job that can then be passed to an HRIS with minimal manual data entry. HR still has to key in a lot of job demographic details about new hires. It would be great if Greenhouse was able to store more of this data and pass it on to other systems via integrations.
  • Custom Reporting- our teams are often unable to report on certain data in a way needed at the company level for analysis and this leads to having to dump data into a BI tool so we can report on it in the specific way we need to.
Monika Ganeva | TrustRadius Reviewer

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics) 5.2
Based on 2 answers
The comprehensive set of tools IBM Tealeaf provides is so unique to what it can do. It continually provides value beyond what it costs. It is like free money. There hasn't been a tool that has replace what it can do. Without it, people and teams managing their application or website would be much more difficult
Nick Preese | TrustRadius Reviewer

Greenhouse

Greenhouse 10.0
Based on 1 answer
Best tool I have used for this purpose
Jonathan Baird | TrustRadius Reviewer

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

No score
No answers yet
No answers on this topic

Greenhouse

Greenhouse 8.4
Based on 28 answers
I have never needed to call Greenhouse for support. I am not the primary account holder, nor do I use Greenhouse enough to merit calling support. I delegate that responsibility to the Recruiting team. They have never mentioned any experience with Greenhouse technical support, either bad or good. I would assume that they would tell me if the support was poor.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Analytics! We want to utilize software that gave us basic information back. Obviously, with technology becoming smarter, more updated and more efficient, we converted to software that would handle that...IBM. we've realized that analytics are so beneficial to the reelection process, how we communicate with constituents and the way we relay information to the community.
Tanu Chahal | TrustRadius Reviewer

Greenhouse

According to the pricing and on a team review we get to know that the teams are more compatible and find greenhouse more adequate software than any other . Some more modifications like business centric recruitment process must be added to enhance the features , rest the software is doing really good and one should go for it.
Raveena Thakur | TrustRadius Reviewer

Return on Investment

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

  • Best tool to measure and track our website activity.
  • Gives us an idea of which strategy on our layout is working better.
  • Representation of data through graphs and charts is very helpful.
Rohan Kashyap | TrustRadius Reviewer

Greenhouse

  • I work at a fast-growing PR agency and we are always hiring for positions. It's often difficult to find good candidates for our niche field, and employee referrals are often the best way to get good candidates that fit within our culture. This makes it much easier to refer employees, especially when there are so many open positions.
Tanner Walters | TrustRadius Reviewer

Screenshots

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

Pricing Details

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Greenhouse

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Rating Summary

Likelihood to Recommend

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
9.5
Greenhouse
8.5

Likelihood to Renew

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
5.2
Greenhouse
10.0

Support Rating

Acoustic Analytics (formerly IBM Watson Customer Experience Analytics)
Greenhouse
8.4

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