Likelihood to Recommend If you don't have to manage your client's email and their email archiver Acronis works very well. If you're looking for just a backup service for what's on a particular computer then Acronis is perfect. It is easy to use, so newcomers are not overwhelmed with features.It does not include as robust features as Barracuda and Cloudberry, but it does work well as just a backup.
Read full review Durva Phoenix is well suited for the VMware platform and has great restore functionality during disaster recovery. We use a different VM platform so our disaster recovery has a longer timeline if there is a critical failure as we need to get a base OS loaded before we can restore the VM data to it. This is the tradeoff between an expensive VM platform and a near free VM platform. Druva Phoenix is well suited to file version recovery if a previous data state is required by your employees or customers. Very quick to restore.
Read full review Pros Image based backups. After the initial backup, the backups happen quite quickly. This allows for multiple backups per day. We have different classes of data which requires different retention policies. Acronis makes that easy to manage. Restoration can be done directly to hardware or to a VM. This makes it easy to migrate a physical server to a VM. Read full review The best part about Druva is that you deploy, which is fairly easy especially with your technical rep being available for the whole process, and then you let the system do your work. If a backup fails I get a report, there is no need to check it every day or even weekly. The file server backup is great. Searching is easy and the capability to pull back a full folder or individual file makes life a lot easier to support my end users. Read full review Cons The web interface is slow and can kick you off from time to time I do find that the error messages are hard to decipher if/when a backup is unsuccessful. However, support is very good in helping out the solution The user interface is not intuitive enough to find failures in backups or track logs with alerts or errors Read full review The UI is good, but a bit inconsistent. Some types of backups are shown differently to others. It never gets in the way, but a bit more consistency would be good. The system is usage based, which is understandable, but a shock after using inSync, their other backup product, which is not. Careful planning and thought is needed if you are on a tight budget Read full review Likelihood to Renew We have renewed our subscription over the course of a few years now. We used to use Backup Exec and it was tedious and difficult to obtain our backups when needed. Acronis just fits our environment style and the way we prefer to do business and use our third party software.
Read full review Usability I give it a rating of 9 do to its ease of usability. It's ease of understanding how to setup - form - fit - and function. I have no sorrows when having to login to the console in order to setup a new backup schedule or retrieve and recover lost data.
Read full review Certain backup solutions can be cumbersome on how they actually work. Where that's properly deploying hardware or software that will house the backups. Druva is different where the software and infrastructure is completely managed. All we needed to do is deploy agents and proxies and point the backups to Druva Phoenix
Read full review Support Rating I only got one issue resolved for more than 20 cases open. The escalation is ineffective. Most of the time, I have the feeling that I know the solution better than the support technician. Overall, case management is time-consuming, as our resolution rate is really low
Read full review It's been pretty easy to get a hold of the Support team and they work well to resolve our issues. I wish I could email support directly (which we used to be able to do) versus having to login to the console and report an issue from there, that's a feature I'd like to see brought back but otherwise, their Support team is pleasant to work with.
Read full review Implementation Rating I don't have any real key 'insights' per say except that it wasn't difficult at all, and do not be afraid to dabble in its tools and settings. It is quite intuitive with built in common sense. I cannot say enough good things about our companies experience when using this backup software.
Read full review Alternatives Considered We've looked at SolarWinds, Veritas, etc. but none of them had the right combination of features, price and ease of use when compared against Acronis and its ease of implementation, setup and recovery options. We didn't like the wait time for recovery with some of the others and being able to quickly get a machine back entirely was important to us.
Read full review Druva stacks up well against its competitors. I do not remember it being at a disadvantage in any category. Phoenix couldn't provide message-level restore on an on-premise Exchange server but after we moved to the cloud that requirement went away.
Read full review Contract Terms and Pricing Model I would love it if they offered better cloud space pricing or even "unlimited"
Read full review Scalability The ability to back up multiple servers from one source is a great tool to have for businesses that have equipment in different locations on the same network with a variety of software data to back up such as SQL, Exchange or a Files Server. You can decide to purchase individual server licenses as well if you would like to keep the process separate or have multiple sites where your data is housed.
Read full review Return on Investment Every times you restore a file, you see the value and the ROI of backup. Backup is a great protection against ransomware, you can always restore files that has been infected. When you want to go back in previous version of files, it can be life saver. Read full review This is a necessary service to keep your information safe. I would not say that there is a tangible ROI unless you reach a point where your server gets attacked and wiped-out. Then, you can recover your information in an easy manner, which could represent a potential several-thousand-dollar savings. Read full review ScreenShots Druva Phoenix (UNPUBLISHED) Screenshots