What users are saying about
34 Ratings
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Top Rated
711 Ratings
34 Ratings
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Score 8.2 out of 100

ClickUp

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Top Rated
711 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • ActiveCollab ranks higher in 1 feature set: Professional Services Automation
  • ClickUp ranks higher in 1 feature set: Project Management

Project Management

7.4

ActiveCollab

74%
8.2

ClickUp

82%
ClickUp ranks higher in 8/14 features

Task Management

9.0
90%
11 Ratings
9.2
92%
301 Ratings

Resource Management

7.0
70%
7 Ratings
7.8
78%
204 Ratings

Gantt Charts

8.8
88%
6 Ratings
8.3
83%
206 Ratings

Scheduling

6.3
63%
10 Ratings
8.3
83%
231 Ratings

Workflow Automation

7.0
70%
1 Rating
7.8
78%
202 Ratings

Team Collaboration

8.0
80%
12 Ratings
9.1
91%
282 Ratings

Support for Agile Methodology

7.0
70%
7 Ratings
8.6
86%
185 Ratings

Support for Waterfall Methodology

7.0
70%
1 Rating
8.1
81%
151 Ratings

Document Management

8.1
81%
7 Ratings
7.7
77%
248 Ratings

Email integration

8.4
84%
8 Ratings
7.6
76%
177 Ratings

Mobile Access

3.0
30%
9 Ratings
8.2
82%
221 Ratings

Timesheet Tracking

9.9
99%
8 Ratings
7.7
77%
192 Ratings

Change request and Case Management

8.8
88%
7 Ratings
N/A
0 Ratings

Budget and Expense Management

5.9
59%
6 Ratings
N/A
0 Ratings

Professional Services Automation

7.5

ActiveCollab

75%
7.1

ClickUp

71%
ActiveCollab ranks higher in 4/4 features

Quotes/estimates

6.9
69%
7 Ratings
N/A
0 Ratings

Invoicing

6.9
69%
6 Ratings
N/A
0 Ratings

Project & financial reporting

8.4
84%
6 Ratings
7.1
71%
133 Ratings

Integration with accounting software

7.9
79%
4 Ratings
N/A
0 Ratings

Attribute Ratings

  • ClickUp is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

8.0

ActiveCollab

80%
12 Ratings
8.8

ClickUp

88%
301 Ratings

Likelihood to Renew

ActiveCollab

N/A
0 Ratings
9.0

ClickUp

90%
19 Ratings

Usability

ActiveCollab

N/A
0 Ratings
9.5

ClickUp

95%
17 Ratings

Availability

ActiveCollab

N/A
0 Ratings
8.6

ClickUp

86%
4 Ratings

Performance

ActiveCollab

N/A
0 Ratings
6.8

ClickUp

68%
4 Ratings

Support Rating

7.1

ActiveCollab

71%
6 Ratings
9.5

ClickUp

95%
64 Ratings

Online Training

ActiveCollab

N/A
0 Ratings
9.6

ClickUp

96%
2 Ratings

Implementation Rating

ActiveCollab

N/A
0 Ratings
9.4

ClickUp

94%
4 Ratings

Configurability

ActiveCollab

N/A
0 Ratings
9.1

ClickUp

91%
2 Ratings

Ease of integration

ActiveCollab

N/A
0 Ratings
8.0

ClickUp

80%
2 Ratings

Product Scalability

ActiveCollab

N/A
0 Ratings
9.1

ClickUp

91%
4 Ratings

Vendor post-sale

ActiveCollab

N/A
0 Ratings
9.1

ClickUp

91%
2 Ratings

Vendor pre-sale

ActiveCollab

N/A
0 Ratings
9.1

ClickUp

91%
2 Ratings

Likelihood to Recommend

ActiveCollab

Scenarios where ActiveCollab works well 1) ActiveCollab works well for small teams specifically T&M teams.Its invoicing feature is unique & can make your life easy. 2) It is very easy to use & posses good range of filters like on the task list, we can drag/drop tasks, Filter by assignee's,
tasks lists, due dates, or completed tasks. 3) It has some simple but awesome features like when you're in
the middle of writing something i.e a comment on story and get interrupted,
it retains what you wrote. 4) It allows you to tag team members in threads of comments to grab their attention, its really needed when teams are distributed. Thus helping team members to collaborate easily & stay on same page. 5) It integrates pretty well with other web apps like quickbooks , Slack, Trello, HubSpot, Zapier etc Scenarios where ActiveCollab did not work well 1) Tasks can not have multiple assignee's here so if two members are working on same task it did not allow you to reflect that. 2) Sorting capability is not their under invoicing 3) It did not work well for larger teams 4) Search option is not very detailed & you may end up wasting lot of time searching one particular bug or issue.












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Clickup

I honestly can't think of any scenario when ClickUp is not well suited. This is a wonderful tool for someone with ADD IF you get in the habit of actually scheduling tasks and working off of the tasks you have scheduled. Procrastination is an ADD rabbit hole if you let it - ClickUp solves so many issues by helping my ADD mind organize and forget about tasks until I NEED to think about them. My stress levels are lower because of ClickUp... seriously!
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Pros

ActiveCollab

  • Great for project and task assignments, project workflow and communications.
  • Solid web-based platform that doesn't require software downloads, also includes great mobile platform.
  • Great reporting tools for managing billing, estimating, project workflow and other essential project details.
  • Allows for both the agency and its clients to interact on a single platform using role-specific permissions.
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Clickup

  • Manage our team's time
  • Notify the team of important task due dates
  • Communicate through documents and whiteboards ideas and critical information
  • Be our internal database of employees, clients, tasks and resources
  • Keeps the team focused on the most important tasks needed
  • Keeps the teams and resources accountable
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Cons

ActiveCollab

  • Does not maintain default categories for tasks
  • Makes information difficult to share with others not on AC
  • Relies on other people to track their time correctly in categories for estimates
  • Mobile app is very hard to use and not user-friendly if you are working with multiple projects
Read full review

Clickup

  • We need more functionalities in the formula area. The ability to sum formulas would be great.
  • Hoping to be able to share dashboards as a public view.
  • The ability to change the sequence of automations and clone or duplicate or share.
  • Be able to sell templates as consultants and maintain privacy so users cannot share to the whole world.
Read full review

Pricing Details

ActiveCollab

Starting Price

$7 per member/per month

Editions & Modules

ActiveCollab editions and modules pricing
EditionModules
Self-Hosted Plan$999.001
ActiveCollab Project Management$7.002

Footnotes

  1. license
  2. per member/per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional $6.25

Additional Details

ClickUp

Starting Price

$0 per month per seat

Editions & Modules

ClickUp editions and modules pricing
EditionModules
Free$0.001
Unlimited$9.00 ($5.00)2
Business$19.00 ($12.00)3
Business Plus$29.00 ($19.00)4
EnterpriseContact Sales5

Footnotes

  1. none
  2. per member per month (annual contract pricing)
  3. per member per month (annual contract pricing)
  4. per member per month (annual contract pricing)
  5. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing

Likelihood to Renew

ActiveCollab

No answers on this topic

Clickup

We're very pleased with how the system works in general. For over a year we've barely ever had any problems with ClickUp and there might have only been one or two times when it wasn't operational for us due to a global emergency. Moreover, when we had a problem once with renewing our licenses we've been contacted directly by our account manager and taken care of in a very professional way (with a due refund as well). The exceptional customer service makes us firmly believe that ClickUp is just the right tool for us.
Read full review

Usability

ActiveCollab

No answers on this topic

Clickup

It's pretty easy to figure out without having to invest a bunch of time researching how to use it. The additional different views and themes can really help you personalize how you like to see information, both physically and aesthetically.
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Reliability and Availability

ActiveCollab

No answers on this topic

Clickup

Having used ClickUp for less than a year in my current organization, there have been only a couple of times when errors occurred and we've been unable to access our projects. However these have only been very brief, and did not negatively impact us. I recall these times only lasted for no more than an hour or so
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Performance

ActiveCollab

No answers on this topic

Clickup

I understand that it's a beast and does a lot of things, which is probably why it's laggy. But I do find it takes longer than I'd like to load, and if I am sending a complex document to a client or team member they aren't quite sure if they're getting the right thing at first. This is actually a pretty significant problem - my biggest beef with ClickUp.
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Support Rating

ActiveCollab

We have not required support for ActiveCollab as it works pretty seamlessly. We didn't have any issues with using the platform or with any billing issues. The self-service aspect of the platform is robust and easy to navigate so we have not encountered any errors that required assistance from the support team.
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Clickup

I started using ClickUp when it was what most would consider a baby company. There were the occasional bugs that made working in ClickUp a little bit of a headache, but the support feature allowed me to chat with a real persona and communicate my issues. I would always get prompt support and someone willing to really help me, not just point me to FAQ pages. Not feeling like a number really makes a difference.
Read full review

Online Training

ActiveCollab

No answers on this topic

Clickup

There are multiple guides on literally all of the functions you can find within the system, therefore it's easy to learn anything you'd really like to use, starting from project and people management, down to Gantts, mind maps, time tracking, inviting Clients as guests to work with you on the projects and so much more.
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Implementation Rating

ActiveCollab

No answers on this topic

Clickup

Using ClickUp is fairly easy. There are multiple guides on how to use all of the functions in the system. An organization wanting to start working with ClickUp should simply try it out and see how it would like to adapt its workflow to the possibilities the system gives the users.
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Alternatives Considered

ActiveCollab

ActiveCollab is easier to use and simpler in its setup. It has the right mix of features and simplicity. It's also project-oriented which is important for our workflow. Other tools are often too task-oriented, making it hard to track projects. Overall, ActiveCollab has a great mix of simplicity with good features.
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Clickup

I prefer ClickUp because it works the way it is supposed to. Other productivity apps we have tried will introduce and promote a feature that is typically very broken. We ended up spending more time on chat with customer support than working. I think we have maybe contacted ClickUp's customer support a handful of times.
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Contract Terms and Pricing Model

ActiveCollab

No answers on this topic

Clickup

I did not.
Read full review

Scalability

ActiveCollab

No answers on this topic

Clickup

As long as organizations are thoughtful when setting up their workspace, I believe that ClickUp is very scalable. For example, we have divided our spaces into functional areas, and further organized projects into a folder system within spaces. By being thoughtful in the early stages of set up, I believe we are avoiding a disorganized situation down the line where projects lack any clear structured hierarchy.
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Return on Investment

ActiveCollab

  • Allows our team to stay organized and keep conversations on tasks.
  • The To-Do List email every morning helps me mentally prepare and know exactly what I should be doing as soon as I start work.
  • Powerful and useful integrations save lots of time (Google Drive, Slack, Dropbox, Zapier and more!).
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Clickup

  • Increased collaboration communication - staff is able to comment and communicate back and forth on a specific task INSIDE that task to track all the information effectively.
  • More accurate reports on what is or is not still in progress.
  • Better staff allocation in an effort to reduce overallocation and burnout.
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Screenshots

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