What users are saying about
18 Ratings
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Score 6.2 out of 101
3 Ratings
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Score 9 out of 101

Likelihood to Recommend

OpenText Analytics

If you do not have a large budget and are a large organization, I would steer clear of Actuate. If you are looking to do very complex washboarding, I would not use them. Your developers have to be very skilled to work with this. Plan to bring in consultants if necessary to help your process. Adhoc reporting is weak. If your pricing is user based and you expand, this could be very expensive.
Christopher Noyes profile photo

Claritysoft

Our client, and probably most, do not like change. We transitioned from a tool that had been used for nearly 7 years. From a support staff, we were concerned about how customers would react to learning new processes. However, Claritysoft's concise, ergonomic flow of use really did not present too many complaints by our clients. Any "complaints" we did receive were more from those who didn't want to change rather than from those who didn't understand. Reports, reports, reports! Our clients love data (and who doesn't!), and Claritysoft's robust reporting capabilities shine bright. It is a bit difficult to configure the reports, but that complexity is an added feature IMO.
Ryan Weller profile photo

Feature Rating Comparison

Ad-hoc Reporting

OpenText Analytics
4.5
Claritysoft
Drill-down analysis
OpenText Analytics
6.0
Claritysoft
Formatting capabilities
OpenText Analytics
3.0
Claritysoft

Sales Force Automation

OpenText Analytics
Claritysoft
8.2
Customer data management / contact management
OpenText Analytics
Claritysoft
8.0
Workflow management
OpenText Analytics
Claritysoft
10.0
Opportunity management
OpenText Analytics
Claritysoft
9.0
Integration with email client (e.g., Outlook or Gmail)
OpenText Analytics
Claritysoft
5.0
Quote & order management
OpenText Analytics
Claritysoft
9.0
Interaction tracking
OpenText Analytics
Claritysoft
8.0

CRM Project Management

OpenText Analytics
Claritysoft
9.3
Task management
OpenText Analytics
Claritysoft
8.0
Billing and invoicing management
OpenText Analytics
Claritysoft
10.0
Reporting
OpenText Analytics
Claritysoft
10.0

CRM Reporting & Analytics

OpenText Analytics
Claritysoft
9.0
Forecasting
OpenText Analytics
Claritysoft
8.0
Customizable reports
OpenText Analytics
Claritysoft
10.0

Customization

OpenText Analytics
Claritysoft
8.5
Custom fields
OpenText Analytics
Claritysoft
9.0
API for custom integration
OpenText Analytics
Claritysoft
8.0

Security

OpenText Analytics
Claritysoft
9.5
Single sign-on capability
OpenText Analytics
Claritysoft
10.0
Role-based user permissions
OpenText Analytics
Claritysoft
9.0

Pros

OpenText Analytics

  • In terms of extensibility this is the best reporting platform we have seen. You can build very sophisticated reports with different data sources, and extend the basic functionality with javscript code
  • Securing the BI system is also a strength and the system can be configured relatively easily.
  • Reports can be available on mobile devices
  • Good Javascript embedding framework does not require the site to be built in java
Christopher Noyes profile photo

Claritysoft

  • Ease of Use - Claritysoft offers a very organic and intuitive design for customers to easily navigate and use.
  • Developer Standpoint - Standing up the application and importing data was straightforward and did not take long to configure security, permissions and roles.
  • Out Of The Box (OOTB) - Claritysoft out of the box offered many built-in tools utilized for our environment, however, manipulating and customizing was not over the top difficult, once we established a baseline.
Ryan Weller profile photo

Cons

OpenText Analytics

  • Limited report writing ability unless you implant the iServer applications
  • End users have little or no control over data displays
Lynn Kutz profile photo

Claritysoft

  • This may be an unfair "con", however the application is quite costly. With that said, it is worth it!
  • This may be a "con" because of our environment, however the email functionality is a bit limited when it comes to multiple items.
  • Customized reports are a bit messy to build, BUT the options for customization has answered all requests by our client.
Ryan Weller profile photo

Likelihood to Renew

OpenText Analytics

OpenText Analytics 3.9
Based on 9 answers
I am no longer working for the company that was using Actuate but I believe they would continue to use it because the stitching costs would be to high. It would require a complete rewrite of the reports and the never version of Actuate (BIRT) even required an almost complete report rewrite
Todd Bellamy profile photo

Claritysoft

No score
No answers yet
No answers on this topic

Support

OpenText Analytics

OpenText Analytics 9.1
Based on 1 answer
Always there on the front and backend for us and the client.
Jeffrey Fischer profile photo

Claritysoft

No score
No answers yet
No answers on this topic

Alternatives Considered

OpenText Analytics

Actuate has a HUGE number of features that can tie nicely into almost any ERP but it takes some time to learn and the development community was relatively small compared to the Crystal Reports alternative. Crystal was far easier to learn and had a massive support base. Probably because it is now owned by SAP.
Todd Bellamy profile photo

Claritysoft

In terms of portfolio management, Claritysoft has been hands down a better overall product. Most importantly, it has been the most customer friendly application. The tool was selected, not by me, however many other competitors were evaluated. The aspects needed most by our client, were achieved best by the offerings of Clarity, many out of the box, but anything not inherent, we have had not problems configuring and implementing.
Ryan Weller profile photo

Return on Investment

OpenText Analytics

  • Actuate can handle 50 to 60 sub reports inside a report very well.
  • Dynamically creating the datasource, chart, graph, reports are the main advantages. We can do any level of drilling, and can create a performance matrix dashboard efficiently.
No photo available

Claritysoft

  • Our previous application did not offer the data details that recently became oftenly asked for by our client. This would cause long waits to build out reporting function via a supportive application. With Claritysoft, we have been able to build internally, reports asked for by the client, as well as offer other reports our client had not thought of. It's ROI is continues to grow week to week it seems.
  • The interaction with the Outlook client in our environment has been less than impressive, but that may be indicative of the parameters and not the fault of the application.
  • Setting up accounts, laying permissions and roles, has been a night and day, positive change, compared to our predecessor.
Ryan Weller profile photo

Pricing Details

OpenText Analytics

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Claritysoft

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Additional Pricing Details

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