TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Adobe Acrobat Sign

    Score8.2 out of 10
    Mid-Size Companies (51-1,000 employees)
    Acrobat Sign is an e-signature solution that combines simple and secure e-signatures with Adobe Acrobat. With Acrobat Sign, the user can create, sign, send for signature, manage, and track documents from one Adobe platform. The user can create signing experiences for customers and teams by enabling them to sign documents on any device or browser – anytime, anywhere. No additional software download or accounts are needed. As Microsoft’s e-signature solution, Acrobat Sign…

    $14.99

    per month license

    Zoho Sign

    Score9.1 out of 10
    Small Businesses (1-50 employees)
    Zoho Sign is a digital signing service that lets you execute contracts quickly without the hassles of transporting paper documents while ensuring security and legality. It works completely on cloud and integrates readily with your everyday apps. According to the vendor, Zoho Sign is perfect for anyone who needs to sign business documents but widely used for HR, legal, finance, HR, and sales functions. Documents that can be signed include:…

    $0

    per user

    Pricing
    Adobe Acrobat SignZoho Sign
    Editions & Modules
    Acrobat Standard DC for teams
    $14.99
    per month license
    Acrobat Pro DC with advanced e-sign
    $16.99
    per month license
    Acrobat Sign Solutions
    Call 800-685-4192 for pricing
    Free
    $0.00
    per user
    Standard
    $10.00
    per user/ month
    Professional
    $15.00
    per user/ month
    Offerings
    Pricing Offerings
    Adobe Acrobat SignZoho Sign
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup Fee$34.99 license per month$10 per user
    Additional Details——
    More Pricing Information
    Community Pulse
    Adobe Acrobat SignZoho Sign
    Considered Both Products
    Adobe
    Chose Adobe Acrobat Sign
    Some of the providers did not offer services that matched our needs. However, most of the major companies (Adobe SIgn, DocuSign, HelloSign, Zoho Sign) all do pretty much the same thing. Initially, we chose Adobe based on brand recognition and the fact that their pricing was …
    Incentivized
    Chose Adobe Acrobat Sign
    Adobe Sign is very even with the options evaluated in the top of tools for electronic signatures. One of the big things that set it apart is the previous implementation we had with other Adobe products. This greatly simplifies the implementation as well as the necessary …
    Incentivized
    Chose Adobe Acrobat Sign
    I actually started with SignRequest, and then used Adobe based on another part of the business using it. I have then switched to ZohoSign to integrate directly to our CRM. The change to Zoho was more based on bundling features and costs, while maintaining the same basic …
    Incentivized
    Zoho
    Chose Zoho Sign
    Price is important but it has all the same features as some of the main brand names on the market which makes this package ideal for small businesses and larger ones looking at costs. The advantage we find is that we can edit forms with drop-down boxes and preset answers for …
    Incentivized
    Chose Zoho Sign
    I was a paid subscriber to Adobe prior to using Zoho, and found their solution expensive and inflexible. DocuSign may be the market leader, but Zoho fits better into our overall needs, especially since it integrates well with our other Zoho products.
    Incentivized
    Key User Insights
    Would buy again
    93%
    Would buy again
    177 Answers
    No answers on this topic
    Delivers good value for the price
    93%
    Delivers good value for the price
    150 Answers
    No answers on this topic
    Happy with the feature set
    92%
    Happy with the feature set
    175 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    111 Answers
    No answers on this topic
    Implementation went as expected
    95%
    Implementation went as expected
    133 Answers
    No answers on this topic
    Best Alternatives
    Adobe Acrobat SignZoho Sign
    Small Businesses
    BoldSign, by Syncfusion
    Score10 out of 10
    BoldSign, by Syncfusion
    Score10 out of 10
    Medium-sized Companies
    OneSpan Sign
    Score9.6 out of 10
    OneSpan Sign
    Score9.6 out of 10
    Enterprises
    DocuSign
    Score8.7 out of 10
    DocuSign
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Adobe Acrobat SignZoho Sign
    Likelihood to Recommend
    2.9
    (228 ratings)
    9.0
    (5 ratings)
    Likelihood to Renew
    8.0
    (30 ratings)
    -
    (0 ratings)
    Usability
    1.8
    (194 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (5 ratings)
    -
    (0 ratings)
    Performance
    9.0
    (4 ratings)
    -
    (0 ratings)
    Support Rating
    7.3
    (164 ratings)
    -
    (0 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (7 ratings)
    -
    (0 ratings)
    Configurability
    9.0
    (3 ratings)
    -
    (0 ratings)
    Ease of integration
    5.0
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (3 ratings)
    -
    (0 ratings)
    Vendor post-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    9.0
    (2 ratings)
    -
    (0 ratings)
    User Testimonials
    Adobe Acrobat SignZoho Sign
    Likelihood to Recommend
    Adobe
    Acrobat Sign isn't quite as user friendly as other E-Sign platforms I have used. However, it offers a wide range of features that provide convenience and efficiency. For example, I can have multiple people receive the same document separately, or I can have multiple people receive and review the exact same document. I also like that I can choose to set a signing order or not, this is important for when I send Offer Letters and other things that require order of approvals.
    Read full review
    Zoho
    great for sending out duplicate forms to clients that require a signature, this is fine when you do not have to keep changing details on the form. What is limited is if we need to change elements that need to be signed or remove elements as the original form is loaded up as a Word document or PDF. There are a variety of selection options to ensure that the data fields can be customized to font color and size number of characters etc.
    Incentivized
    Read full review
    Pros
    Adobe
    • Adobe Acrobat Sign tracks whether or not a signer has viewed a document
    • Adobe Acrobat Sign tracks when a signer has signed, and the document has been sent to the next signer
    • Adobe Acrobat Sign sends you confirmation emails and progress update emails along the way
    • Adobe Acrobat Sign provides a "confirmation of signing" page at the end of the document package you put together, to prove the signatures are authentic
    Incentivized
    Read full review
    Zoho
    • Easy use.
    • Drag and drop for text-boxes.
    • Quick upload of documents.
    Incentivized
    Read full review
    Cons
    Adobe
    • Builds on Adobe platform so it is easy to utilize, but many features require enterprise subscription.
    • Integrations available but your CRM integration is only available with enterprise license.
    • Lots of templates but there are additional templates with enterprise only and there was no drag and drop editor.
    • Adobe captures some analytical metrics but many of the analytics we required were not available - specifically metrics related to how the tool converts and reduces use time by our team and the impact on clients.
    Incentivized
    Read full review
    Zoho
    • Page and element spacing can sometimes be different than expected.
    • There should be more standardized fields for inserting into documents.
    Incentivized
    Read full review
    Likelihood to Renew
    Adobe
    It is by far the easiest service we have used to obtain digital signatures from employees. In the past we had done it by hand (a process I would not recommend for 1500+ employees) and with another company that would not allow us to create our own forms and would charge us for each form.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Usability
    Adobe
    I've had very little trouble with it in all my uses with it. I do wish the text boxes you add wouldn't cut off the text if you entered too many words and that it would adjust it's size to fit within the space you've provided. However, that just takes a little refining in the initial set up of the document before you send it out.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Reliability and Availability
    Adobe
    I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
    Read full review
    Zoho
    No answers on this topic
    Performance
    Adobe
    The Adobe Acrobat Sign's performance are excellent.
    When we send electronic document by email for signature all the customers receive it regularly, nobody has any issue to open it and the signature phase was very easy. The user-friendly aspect of this product reduce or reset the call for IT support
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Support Rating
    Adobe
    It is a great tool to get signatures from the client and has reduced a lot of overhead that was caused before resulting in very long delays. With the integration of Adobe Acrobat Sign, we have reduced this delay making the process much smoother and more efficient.
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Online Training
    Adobe
    The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user. Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
    Read full review
    Zoho
    No answers on this topic
    Implementation Rating
    Adobe
    We did not use it in the manner that most companies do, so I am pleased with how our company handled implementation. We will be pushing the full company over into Echosign for various processes which will incorporate more of an implementation effect.
    Read full review
    Zoho
    No answers on this topic
    Alternatives Considered
    Adobe
    They are just different. Adobe's number one feature that puts it above it's competitors is that your document, the signing process, all of it exists within Adobe. There is no need to go from Word, to Adobe, to DocuSign. It saves you time and makes life easy for you (and for your clients).
    Incentivized
    Read full review
    Zoho
    DocuSign seems to be more commonly used and often times clients will ask if we can use that as opposed to Zoho Sign.
    Incentivized
    Read full review
    Scalability
    Adobe
    At the beginning we assigned Adobe Acrobat Sign just to Purchase Office Department because at that moment we needed a tool that supported us to avoid manual signature and was compliance with remote working.
    Now we are using it also in other situation because it help us with time and we can also reduce cost
    Incentivized
    Read full review
    Zoho
    No answers on this topic
    Return on Investment
    Adobe
    • Significantly reduced the time required for document signing processes reducing wasted time and effort
    • Cost savings since there is no longer any need to print and post/scan traditional signed paper-based documents
    • Faster decision-making since time-sensitive decisions and approvals can now be processed much more quickly by using e-signatures.
    Incentivized
    Read full review
    Zoho
    • Zoho Sign was far more affordable for the simple uses we need. It simplified our processes at a very affordable price.
    Incentivized
    Read full review
    ScreenShots

    Adobe Acrobat Sign Screenshots

    Screenshot of Send, sign, manage and archive documents with 100% legal e-signatures. Collecting e-signatures is as easy as swipe and tap with Adobe Sign. Sign from any device. Legally binding. Works with multiple apps. extremely cost-effective.Screenshot of Easily send e-signature requests to multiple recipients using Send in bulk feature.  Send a document to multiple people with one click, and every recipient gets their own personalized form ready to sign.Screenshot of Track and manage signatures with Adobe Acrobat Sign.  Get real-time visibility for every document out for signature, and receive notifications when documents have been signed.Screenshot of Create an online web form with Acrobat Sign.  It allows your recipients – whether they’re your employees or customers – to quickly access, complete, and sign critical documents without printing or mailing anything.  You will also get immediate access to the data and signatures.

    Zoho Sign Screenshots

    Screenshot of Zoho Sign DashboardScreenshot of Sending documents for signatures using templatesScreenshot of All document sent using Zoho SignScreenshot of Rebranding email templates sent from Zoho Sign