What users are saying about
58 Ratings
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Score 7.8 out of 101
21 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

IBM Digital Commerce

I think WebSphere Commerce is well suited for customers looking to sell products online that need robustness and scalability as a priority. It provides a complete order cycle out of the box, or you can integrate with your existing order fulfillment. Online shopping models like digital subscriptions or a marketplace are not well suited as it requires a lot of customization
Joel Ong profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
IBM Digital Commerce
WYSIWYG email editor
Adobe Business Catalyst
2.5
IBM Digital Commerce
Dynamic content
Adobe Business Catalyst
9.0
IBM Digital Commerce
Ability to test dynamic content
Adobe Business Catalyst
7.6
IBM Digital Commerce
Landing pages
Adobe Business Catalyst
6.7
IBM Digital Commerce
A/B testing
Adobe Business Catalyst
7.0
IBM Digital Commerce
Mobile optimization
Adobe Business Catalyst
8.0
IBM Digital Commerce
Email deliverability
Adobe Business Catalyst
8.1
IBM Digital Commerce
List management
Adobe Business Catalyst
3.2
IBM Digital Commerce
Triggered drip sequences
Adobe Business Catalyst
6.8
IBM Digital Commerce

Lead Management

Adobe Business Catalyst
1.8
IBM Digital Commerce
Lead nurturing
Adobe Business Catalyst
1.8
IBM Digital Commerce
Lead scoring and grading
Adobe Business Catalyst
2.2
IBM Digital Commerce
Data quality management
Adobe Business Catalyst
1.5
IBM Digital Commerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
IBM Digital Commerce

Campaign Management

Adobe Business Catalyst
2.4
IBM Digital Commerce
Calendaring
Adobe Business Catalyst
2.5
IBM Digital Commerce
Event/webinar marketing
Adobe Business Catalyst
2.3
IBM Digital Commerce

Social Media Marketing

Adobe Business Catalyst
8.2
IBM Digital Commerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
IBM Digital Commerce
Social profile integration
Adobe Business Catalyst
8.6
IBM Digital Commerce

Reporting & Analytics

Adobe Business Catalyst
7.1
IBM Digital Commerce
Dashboards
Adobe Business Catalyst
8.0
IBM Digital Commerce
Standard reports
Adobe Business Catalyst
7.1
IBM Digital Commerce
Custom reports
Adobe Business Catalyst
6.1
IBM Digital Commerce

Platform & Infrastructure

Adobe Business Catalyst
6.4
IBM Digital Commerce
API
Adobe Business Catalyst
7.1
IBM Digital Commerce
Role-based workflow & approvals
Adobe Business Catalyst
7.0
IBM Digital Commerce
Customizability
Adobe Business Catalyst
6.0
IBM Digital Commerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
IBM Digital Commerce

Online Storefront

Adobe Business Catalyst
IBM Digital Commerce
7.2
Product catalog & listings
Adobe Business Catalyst
IBM Digital Commerce
8.5
Product management
Adobe Business Catalyst
IBM Digital Commerce
7.5
Bulk product upload
Adobe Business Catalyst
IBM Digital Commerce
9.0
Branding
Adobe Business Catalyst
IBM Digital Commerce
7.5
Mobile storefront
Adobe Business Catalyst
IBM Digital Commerce
6.0
Product variations
Adobe Business Catalyst
IBM Digital Commerce
7.5
Website integration
Adobe Business Catalyst
IBM Digital Commerce
8.5
Visual customization
Adobe Business Catalyst
IBM Digital Commerce
7.5
CMS
Adobe Business Catalyst
IBM Digital Commerce
3.0

Online Shopping Cart

Adobe Business Catalyst
IBM Digital Commerce
8.7
Abandoned cart recovery
Adobe Business Catalyst
IBM Digital Commerce
9.0
Checkout user experience
Adobe Business Catalyst
IBM Digital Commerce
8.5

Online Payment System

Adobe Business Catalyst
IBM Digital Commerce
7.5
eCommerce security
Adobe Business Catalyst
IBM Digital Commerce
7.5

eCommerce Marketing

Adobe Business Catalyst
IBM Digital Commerce
6.7
Promotions & discounts
Adobe Business Catalyst
IBM Digital Commerce
7.0
Personalized recommendations
Adobe Business Catalyst
IBM Digital Commerce
5.5
SEO
Adobe Business Catalyst
IBM Digital Commerce
7.5

eCommerce Business Management

Adobe Business Catalyst
IBM Digital Commerce
7.9
Multi-site management
Adobe Business Catalyst
IBM Digital Commerce
8.5
Order processing
Adobe Business Catalyst
IBM Digital Commerce
8.5
Inventory management
Adobe Business Catalyst
IBM Digital Commerce
8.0
Shipping
Adobe Business Catalyst
IBM Digital Commerce
7.0
Custom functionality
Adobe Business Catalyst
IBM Digital Commerce
7.5

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
No photo available

Cons

  • Better drill down of the reports & analytics feature.
  • Better integration and clarity with the CRM (Customer Relations Management) section.
  • More selection of HTML5/CSS3 Responsive templates.
Hudsen Smith profile photo
  • It still uses EJBs, need to move to latest technologies for persistance
  • Promotion module customizations needs to more easy
  • Grouping of products based on the shipping methods/shipping dates etc functionality needs to be added
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
Actually with Business Catalyst there is no renewal; once you are a partner, you are a partner for as long as you like. It is an investment in your business not simply a product you purchase...and as an investment in partnership with Adobe, both are committed to each other's success.
Pauline Kraus profile photo
IBM Digital Commerce8.0
Based on 2 answers
We have the manpower resources to work in WebSphere Commerce. It is not very easy to get good WebSphere Commerce resources.
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
Good support; there have been a few issues that we have been unable to resolve
Jerry Dever profile photo
IBM Digital Commerce8.0
Based on 1 answer
No answer on this topic is available.

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Business Catalyst has Web Apps which makes all the difference between them and competitors. Without that, BC would be behind many of the other CMS systems out there. Being a hosted system without any maintenance needs also puts it ahead of others. LightCMS is easier for clients to use, but not as customization and Evoq or DNN is over complex but a stronger platform..
John Reitz profile photo
Compared to some other software that our clients have considered, a lot of them choose WebSphere Commerce because of the ability to scale easily. Some of our customers are coming from a PHP based ecommerce platform that doesn't allow them to scale up and they're hitting the limit of their ecommerce system
Joel Ong profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • Complete reporting connecting dollars spent on marketing to dollars earned as revenue
  • Faster turn-around on ideas into market-ready content
  • Better service to clients through greater usability in account management
Kristi Millsap, MBA profile photo
  • Performance/ highly scalable
  • Less down time
  • We process 100,000+ orders in a day during peak time
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Digital Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details