What users are saying about

Adobe Business Catalyst

58 Ratings
Score 7.8 out of 101

IBM Digital Commerce

21 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

IBM Digital Commerce

Websphere commerce is well suited if multiple sites are required based on geography, for branding, large customers. It is well suited for B2B model to handle different pricing and catalog filters for each business. It is not well suited if there are multiple external systems that drives the pricing an d promotions. WCS should be the master for pricing and promotion
No photo available

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
IBM Digital Commerce
WYSIWYG email editor
Adobe Business Catalyst
2.7
IBM Digital Commerce
Dynamic content
Adobe Business Catalyst
8.9
IBM Digital Commerce
Ability to test dynamic content
Adobe Business Catalyst
7.3
IBM Digital Commerce
Landing pages
Adobe Business Catalyst
6.6
IBM Digital Commerce
A/B testing
Adobe Business Catalyst
7.0
IBM Digital Commerce
Mobile optimization
Adobe Business Catalyst
8.0
IBM Digital Commerce
Email deliverability
Adobe Business Catalyst
8.2
IBM Digital Commerce
List management
Adobe Business Catalyst
3.3
IBM Digital Commerce
Triggered drip sequences
Adobe Business Catalyst
6.8
IBM Digital Commerce

Lead Management

Adobe Business Catalyst
1.9
IBM Digital Commerce
Lead nurturing
Adobe Business Catalyst
1.9
IBM Digital Commerce
Lead scoring and grading
Adobe Business Catalyst
2.3
IBM Digital Commerce
Data quality management
Adobe Business Catalyst
1.5
IBM Digital Commerce
Automated sales alerts and tasks
Adobe Business Catalyst
1.9
IBM Digital Commerce

Campaign Management

Adobe Business Catalyst
2.5
IBM Digital Commerce
Calendaring
Adobe Business Catalyst
2.6
IBM Digital Commerce
Event/webinar marketing
Adobe Business Catalyst
2.4
IBM Digital Commerce

Social Media Marketing

Adobe Business Catalyst
8.2
IBM Digital Commerce
Social sharing and campaigns
Adobe Business Catalyst
7.8
IBM Digital Commerce
Social profile integration
Adobe Business Catalyst
8.6
IBM Digital Commerce

Reporting & Analytics

Adobe Business Catalyst
7.1
IBM Digital Commerce
Dashboards
Adobe Business Catalyst
8.1
IBM Digital Commerce
Standard reports
Adobe Business Catalyst
7.1
IBM Digital Commerce
Custom reports
Adobe Business Catalyst
6.2
IBM Digital Commerce

Platform & Infrastructure

Adobe Business Catalyst
6.3
IBM Digital Commerce
API
Adobe Business Catalyst
6.7
IBM Digital Commerce
Role-based workflow & approvals
Adobe Business Catalyst
7.1
IBM Digital Commerce
Customizability
Adobe Business Catalyst
6.1
IBM Digital Commerce
Integration with Salesforce.com
Adobe Business Catalyst
5.5
IBM Digital Commerce

Online Storefront

Adobe Business Catalyst
IBM Digital Commerce
7.2
Product catalog & listings
Adobe Business Catalyst
IBM Digital Commerce
8.5
Product management
Adobe Business Catalyst
IBM Digital Commerce
7.5
Bulk product upload
Adobe Business Catalyst
IBM Digital Commerce
9.0
Branding
Adobe Business Catalyst
IBM Digital Commerce
7.5
Mobile storefront
Adobe Business Catalyst
IBM Digital Commerce
6.0
Product variations
Adobe Business Catalyst
IBM Digital Commerce
7.5
Website integration
Adobe Business Catalyst
IBM Digital Commerce
8.5
Visual customization
Adobe Business Catalyst
IBM Digital Commerce
7.5
CMS
Adobe Business Catalyst
IBM Digital Commerce
3.0

Online Shopping Cart

Adobe Business Catalyst
IBM Digital Commerce
8.7
Abandoned cart recovery
Adobe Business Catalyst
IBM Digital Commerce
9.0
Checkout user experience
Adobe Business Catalyst
IBM Digital Commerce
8.5

Online Payment System

Adobe Business Catalyst
IBM Digital Commerce
7.5
eCommerce security
Adobe Business Catalyst
IBM Digital Commerce
7.5

eCommerce Marketing

Adobe Business Catalyst
IBM Digital Commerce
6.7
Promotions & discounts
Adobe Business Catalyst
IBM Digital Commerce
7.0
Personalized recommendations
Adobe Business Catalyst
IBM Digital Commerce
5.5
SEO
Adobe Business Catalyst
IBM Digital Commerce
7.5

eCommerce Business Management

Adobe Business Catalyst
IBM Digital Commerce
7.9
Multi-site management
Adobe Business Catalyst
IBM Digital Commerce
8.5
Order processing
Adobe Business Catalyst
IBM Digital Commerce
8.5
Inventory management
Adobe Business Catalyst
IBM Digital Commerce
8.0
Shipping
Adobe Business Catalyst
IBM Digital Commerce
7.0
Custom functionality
Adobe Business Catalyst
IBM Digital Commerce
7.5

Pros

  • Blogs are one of the best ways to generate new content and gain organic rankings with search engines. Business Catalyst's built in blog engine allows users to have their blog resident on their website instead of having to maintain to two sites. This helps to keep the website fresh and builds SEO.
  • Business Catalyst provides a comprehensive Email Marketing module. Users can create and schedule email series. BC also allows for other modules to be placed within the email so that as you update content on your website you are also populating your email newsletter.
  • Although not a feature of Business Catalyst itself, there is a great community of BC partners that support one another. The community shares their knowledge and successes as well as their trials and tribulations. The community happily welcomes new partners without condition or judgement. Through the knowledge shared partners can learn about the platform itself, site building in general, tips on working with clients and how to build their own business.
  • Business Catalyst support is excellent. Being able to chat with support in real time while you are talking a client through a problem is a great asset.
  • The Web Apps module is a powerful feature which allows users to add content to the site while locking in the design. Users simply fill out a form and the information is added to the site perfectly formatted.
  • The ability to replicate sites allows partners to reproduce a successful site thereby reducing build time and increasing productivity and profits.
Pauline Kraus profile photo
  • Websphere commerce provides efficient contract based pricing. Contract based pricing greatly helps in handling prices for different business
  • Catalog filtering is one other strength of websphere commerce, as it helps to filter the show only those products that the customer is entitled to
  • Extended site model is one other strength of WCS as it greatly helps in having multiple e-commerce sites for different demographics, for branding etc
No photo available

Cons

  • The blog module could be improved so there is more functionality and more freedom for easy customization.
  • Multiple files upload into the Media Downloads module would be a great feature to have.
Debra Scarpa profile photo
  • It still uses EJBs, need to move to latest technologies for persistance
  • Promotion module customizations needs to more easy
  • Grouping of products based on the shipping methods/shipping dates etc functionality needs to be added
No photo available

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo
IBM Digital Commerce8.0
Based on 2 answers
We have the manpower resources to work in WebSphere Commerce. It is not very easy to get good WebSphere Commerce resources.
No photo available

Usability

Adobe Business Catalyst9.7
Based on 4 answers
It's easy to log in; areas are well marked, and support is available if needed.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Support

Adobe Business Catalyst8.6
Based on 5 answers
The support provided by Adobe is excellent. Though the knowledge base, forums, blogs and online chat questions most all answers can be found. In the event that you are unable to find an answer or you have a unique situation simply post a question to the forums. These forums are regularly monitored by Adobe and its users.
Pauline Kraus profile photo
IBM Digital Commerce8.0
Based on 1 answer
No answer on this topic is available.

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

We prefer Adobe Business Catalyst over WordPress. Adobe Business Catalyst websites are more secure and you don't have to update plug-ins. Saving our clients in cost over time.
Debra Scarpa profile photo
Compared to some other software that our clients have considered, a lot of them choose WebSphere Commerce because of the ability to scale easily. Some of our customers are coming from a PHP based ecommerce platform that doesn't allow them to scale up and they're hitting the limit of their ecommerce system
Joel Ong profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
No score
No answers yet
No answers on this topic

Return on Investment

  • The CMS has been a great tool to use to close a deal.
  • Assists those who do not have much experience with back end programing.
  • The platform is far more secure because of their closed source code than platforms like wordpress or joomla.
Joel Lowther profile photo
  • Performance/ highly scalable
  • Less down time
  • We process 100,000+ orders in a day during peak time
No photo available

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

IBM Digital Commerce

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details