What users are saying about

Infusionsoft

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Top Rated
195 Ratings
58 Ratings
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Score 7.8 out of 101

Infusionsoft

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Top Rated
195 Ratings
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Score 7.7 out of 101

Add comparison

Likelihood to Recommend

Adobe Business Catalyst

The service provision is good the accounts customer service is poor so I would struggle to give BC a better than average review, if only they could offer customers a better accounts service then the value would be much higher.
Richard Taylor profile photo

Infusionsoft

Infusionsoft excels with small business. It really tries hard to represent the small business community. If you are a small business, there is a good chance it will work well for you. If you are a part of a medium or large business, however, just think twice about it and consider other options first.
Johnathan Speakman profile photo

Feature Rating Comparison

Email & Online Marketing

Adobe Business Catalyst
6.5
Infusionsoft
WYSIWYG email editor
Adobe Business Catalyst
2.5
Infusionsoft
Dynamic content
Adobe Business Catalyst
9.0
Infusionsoft
Ability to test dynamic content
Adobe Business Catalyst
7.6
Infusionsoft
Landing pages
Adobe Business Catalyst
6.7
Infusionsoft
A/B testing
Adobe Business Catalyst
7.0
Infusionsoft
Mobile optimization
Adobe Business Catalyst
8.0
Infusionsoft
Email deliverability
Adobe Business Catalyst
8.1
Infusionsoft
List management
Adobe Business Catalyst
3.2
Infusionsoft
Triggered drip sequences
Adobe Business Catalyst
6.8
Infusionsoft

Lead Management

Adobe Business Catalyst
1.8
Infusionsoft
Lead nurturing
Adobe Business Catalyst
1.8
Infusionsoft
Lead scoring and grading
Adobe Business Catalyst
2.2
Infusionsoft
Data quality management
Adobe Business Catalyst
1.4
Infusionsoft
Automated sales alerts and tasks
Adobe Business Catalyst
1.8
Infusionsoft

Campaign Management

Adobe Business Catalyst
2.4
Infusionsoft
Calendaring
Adobe Business Catalyst
2.5
Infusionsoft
Event/webinar marketing
Adobe Business Catalyst
2.3
Infusionsoft

Social Media Marketing

Adobe Business Catalyst
8.2
Infusionsoft
Social sharing and campaigns
Adobe Business Catalyst
7.8
Infusionsoft
Social profile integration
Adobe Business Catalyst
8.6
Infusionsoft

Reporting & Analytics

Adobe Business Catalyst
7.1
Infusionsoft
Dashboards
Adobe Business Catalyst
8.0
Infusionsoft
Standard reports
Adobe Business Catalyst
7.1
Infusionsoft
Custom reports
Adobe Business Catalyst
6.1
Infusionsoft

Platform & Infrastructure

Adobe Business Catalyst
6.4
Infusionsoft
API
Adobe Business Catalyst
7.1
Infusionsoft
Role-based workflow & approvals
Adobe Business Catalyst
7.0
Infusionsoft
Customizability
Adobe Business Catalyst
6.0
Infusionsoft
Integration with Salesforce.com
Adobe Business Catalyst
5.5
Infusionsoft

Sales Force Automation

Adobe Business Catalyst
Infusionsoft
7.8
Customer data management / contact management
Adobe Business Catalyst
Infusionsoft
8.4
Workflow management
Adobe Business Catalyst
Infusionsoft
7.7
Opportunity management
Adobe Business Catalyst
Infusionsoft
7.6
Integration with email client (e.g., Outlook or Gmail)
Adobe Business Catalyst
Infusionsoft
7.6
Quote & order management
Adobe Business Catalyst
Infusionsoft
6.9
Interaction tracking
Adobe Business Catalyst
Infusionsoft
8.4

Marketing Automation

Adobe Business Catalyst
Infusionsoft
8.7
Lead management
Adobe Business Catalyst
Infusionsoft
8.5
Email marketing
Adobe Business Catalyst
Infusionsoft
8.9

CRM Project Management

Adobe Business Catalyst
Infusionsoft
7.4
Task management
Adobe Business Catalyst
Infusionsoft
7.7
Billing and invoicing management
Adobe Business Catalyst
Infusionsoft
7.3
Reporting
Adobe Business Catalyst
Infusionsoft
7.3

CRM Reporting & Analytics

Adobe Business Catalyst
Infusionsoft
7.1
Pipeline visualization
Adobe Business Catalyst
Infusionsoft
7.1

Customization

Adobe Business Catalyst
Infusionsoft
8.3
Custom fields
Adobe Business Catalyst
Infusionsoft
8.3
Custom objects
Adobe Business Catalyst
Infusionsoft
8.9
API for custom integration
Adobe Business Catalyst
Infusionsoft
7.8

Platform

Adobe Business Catalyst
Infusionsoft
7.1
Mobile access
Adobe Business Catalyst
Infusionsoft
7.1

Security

Adobe Business Catalyst
Infusionsoft
8.4
Role-based user permissions
Adobe Business Catalyst
Infusionsoft
8.4

Pros

  • Server Uptime is good
  • Online Chat is good
  • Security is good
  • Technical Service is good
Richard Taylor profile photo
  • Marketing automation. I have not found another software or service that can compare in the complete automation of a marketing campaign. There is nothing I can't do by either utilizing Infusionsoft's built in marketing, or using the API connections to integrate with 3rd parties.
  • Infusionsoft's API gives access to nearly every table in Infusionsoft's database that I would ever need to edit, giving me the ability to integrate with nearly any other system.
Nicholas Kouvatsos profile photo

Cons

  • They do not have the ability to create and build custom plug-ins for use on websites.
  • They do not support every payment gateway, they support the major ones, and most others, but if you have some very unusual payment gateway, it might not be supported.
  • The custom web apps were absolutely one of my favorite parts of this system, and it is really a shame that they do not allow them to be used on all tiers of the website, you have to get the web commerce tier to edit and use them.
Jonathan Hodak profile photo
  • Infusionsoft can be a challenge for new less-tech savvy customers. As a business owner, technology is not always a top skill. I've worked with a number of clients who purchased Infusionsoft in an effort to grow their business only to be completely overwhelmed and scared about how to get it setup and operational.
  • Better one-on-one account management with regular check-in's to make sure that the Infusionsoft customer is happy, has all the resources they need for setup. This may help get people shifted over and fully converted to Infusionsoft faster so it doesn't feel like a financial burden paying for old systems (Constant Contact, MailChimp, 1ShoppingCart, etc) AND Infusionsoft simultaneously for several months.
  • A "before we get started" checklist to help new clients get more prepared before their first training session. For example: Have your business logo .jpg ready w dimensions of X, Have a .jpg email header logo(s) available w dimension of X, Have a sample product image available, have a CSV file of your contacts exported from your existing email program, have X questions prepared so we can begin working on your specific needs asap.
Ellen Butler profile photo

Likelihood to Renew

Adobe Business Catalyst9.4
Based on 10 answers
It's a robust and reliable product.
Nancy Sheridan profile photo
Infusionsoft1.2
Based on 34 answers
To be honest, we've invested so much time in setting up Infusionsoft, I"m not willing to start over with a new software and it does 90% of what I want so I'm happy with the product. Plus their customer service is stellar and I really appreciate that.
Sydni Craig-Hart profile photo

Usability

Adobe Business Catalyst9.7
Based on 4 answers
Overall it is a "plug and play" interface. The majority of the work is done in other software interfaces. Managing billing, user roles and custom reports are all that you need to manage in the actual BC user interface. For my business this is an incredible benefit as I have to leave my preferred software less.
Dan Butler profile photo
Infusionsoft4.8
Based on 11 answers
Infusionsoft is certainly powerful enough to do anything you need it to do and for the average computer-user it should be easy to figure out. Anyone who has used other CRMs should have no problem adapting to Infusionsoft.
Chris LeBrun, MBA, CFRE profile photo

Reliability and Availability

Adobe Business Catalyst9.0
Based on 4 answers
very few issues with availability
Jerry Dever profile photo
Infusionsoft8.8
Based on 5 answers
Haven't experienced any real issues with availability. Reliability is another deal.
Clifford Jones profile photo

Performance

Adobe Business Catalyst8.2
Based on 1 answer
Very few issues
Jerry Dever profile photo
Infusionsoft7.7
Based on 5 answers
OMG, it's all in one and that compromises everything, fundamentally. If you want a race car, invest in a race car. If you want a dune buggy, get that. If you want a boat that floats, go for it.
Clifford Jones profile photo

Support

Adobe Business Catalyst8.6
Based on 5 answers
I have used Adobe support for many of their products. I find that they are quick to respond and present a wide variety of support platforms from forums to online chat. Depending on the nature of the issue I am usually able to get resolution within 24 to 48 hours. With more complex issues I have never had a problem with Adobe dropping the ball.
Dan Butler profile photo
Infusionsoft2.0
Based on 8 answers
They know how to run a small business and treat their customers!
Maurice D. Williams, MS profile photo

In-Person Training

No score
No answers yet
No answers on this topic
Infusionsoft8.6
Based on 5 answers
This training is taught often to the lowest common denominator so as to help as many customers of theirs as possible. We do the training and coaching and implementations for our clients. But clients who I know who have been to their training get trained well. The gap that can exist lies in you doing your part and really investing in using and building out the application.The training and education is only as good as your willingness to apply it.
Clifford Jones profile photo

Online Training

Adobe Business Catalyst8.6
Based on 2 answers
bcgurus.comkiyuco
Jerry Dever profile photo
Infusionsoft9.5
Based on 5 answers
If you're willing to click and learn as you go, there are great resources for training including on page help and video.
Clifford Jones profile photo

Implementation

Adobe Business Catalyst9.6
Based on 3 answers
Pretty easy to do
Jerry Dever profile photo
Infusionsoft8.0
Based on 8 answers
It was frustrating as hell. You can't teach a kid to ride a bike in a seminar, you can't do it over the phone with tech support, unless you have some talent and the patience of Job. Being is business is hard enough. Adding new software is a pain in the butt. The path of least resistance is to find a professional who lives in this stuff and pay up for the talent. It's less expensive in the long run and you'll likely not need to self medicate. As much.
Clifford Jones profile photo

Alternatives Considered

We didn't really used many products before deciding to use Business Catalyst. When we started we developed sites using an old product (GoLive) and then created a few sites in WordPress. We didn't like that fact that WordPress needed an add-on every time we wanted additional functionality and trying keep on top of updates was distracting.Adobe's Business Catalyst gave us an all in one system to replace the multiple products clients required to run their online businesses. We also didn't have to remember which sites had what add-ons updated...or not. Business Catalyst is SaaS which allows us to always have the latest updates and functionality ready at our fingertips.
Pauline Kraus profile photo
The others are not trying to be all things to all people. The others don't pretend their solution is the end-all-be-all to save small business owners. They are not all in one and don't pretend to be, regardless of the price points, from lower to higher. We used Infusionsoft because I, as the owner of the company, was willing to invest hundreds of hours learning and using the system. Plus, I paid out thousands of dollars over the first several years for others to help me integrate it with our marketing campaigns because I am not a programmer and never will be. I enjoy doing this kind of work on top of the coaching and advising I do for a living. Then I made automation and content marketing a natural extension of my business. It complimented by business model, until recently, when we found a better solution that does not try to be all things to all people and save the world.
Clifford Jones profile photo

Scalability

Adobe Business Catalyst9.0
Based on 2 answers
It's easy to build small sites or large sites and there is lots of templating.
Jerry Dever profile photo
Infusionsoft2.0
Based on 1 answer
Pricing is user and email and function based. Way too many pay walls and not native function for scaling. It's scaleable with NASA level marketing automation talent you must pay to engage. Otherwise, it gets expensive quickly for scaling to a true small business, which is what they target. Over 25 users and you're screwed. Look at the competition first, evaluate what you really need for your business and start there. Keep it simple, build your cash flow and confidence in the people you hired to make this work and then scale. Don't get sucked into the dream that this thing will help you sell your book to millions and you get famous while hanging on your boat or whatever. Building a small business is hard enough. Adding software often adds complexity in order to successfully scale.
Clifford Jones profile photo

Return on Investment

  • Business Catalyst provides partners and clients a single system to learn and maintain. No need to constantly switch gears to remember who has what CMS which makes support more efficient.
  • Business Catalyst has made it possible to create and launch sites in less time thus increasing profitability.
  • Business Catalyst is a large investment in the beginning about monetarily and in learning the system. It may not affordable to smaller agencies.
Pauline Kraus profile photo
  • Better customer service
  • We're able to extend offers based on customer preferences
  • We're able to automate our entire sales process
Sydni Craig-Hart profile photo

Pricing Details

Adobe Business Catalyst

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Adobe Business Catalyst Editions & Modules
Adobe Business Catalyst
Additional Pricing Details

Infusionsoft

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$1,999*
1.  prerequisite for all new customers
Infusionsoft Editions & Modules
Infusionsoft
Edition
Essentials
$1991
Starter
$991
Complete
$2991
1. per month
Additional Pricing Details
With the Infusionsoft Kickstart service, you get a dedicated coach that will get to know your business goals to help you implement the plans that will make the biggest impact. This on-boarding service is a prerequisite for all new customers, and include one-on-one coaching and training resources. The one-time free price ranges from $999 to $2,999