What users are saying about

Adobe Experience Manager

Top Rated
147 Ratings

Sprinklr

Top Rated
101 Ratings

Adobe Experience Manager

Top Rated
147 Ratings
Score 8 out of 101

Sprinklr

Top Rated
101 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Adobe Experience Manager

If you have a number of smaller parts of your organization that you want to maintain the same look & feel as the rest of the organization, it is easy to create a base site and then let them customize. Also, if you have contributors of content who are not involved in the web site maintenance - our professors, for example - they can enter the text on a basic page which is then incorporated through tagging
Diana Williams profile photo

Sprinklr

When Sprinklr works well, I love it and swear by it. I do like it much better than other tools I've used such as Percolate. The issue, however, is if you have a customer support issue, you are screwed for an elongated time.The tool would work very well if you have one person on your team designated to management who could keep pushing support and who could assist in building customizations.
No photo available

Feature Rating Comparison

Security

Adobe Experience Manager
8.1
Sprinklr
Role-based user permissions
Adobe Experience Manager
8.1
Sprinklr

Platform & Infrastructure

Adobe Experience Manager
7.7
Sprinklr
API
Adobe Experience Manager
7.5
Sprinklr
Internationalization / multi-language
Adobe Experience Manager
7.9
Sprinklr

Web Content Creation

Adobe Experience Manager
7.1
Sprinklr
WYSIWYG editor
Adobe Experience Manager
8.3
Sprinklr
Code quality / cleanliness
Adobe Experience Manager
6.9
Sprinklr
Admin section
Adobe Experience Manager
7.2
Sprinklr
Page templates
Adobe Experience Manager
6.9
Sprinklr
Library of website themes
Adobe Experience Manager
5.8
Sprinklr
Mobile optimization / responsive design
Adobe Experience Manager
8.0
Sprinklr
Publishing workflow
Adobe Experience Manager
7.8
Sprinklr
Form generator
Adobe Experience Manager
6.0
Sprinklr

Web Content Management

Adobe Experience Manager
6.3
Sprinklr
Content taxonomy
Adobe Experience Manager
7.2
Sprinklr
SEO support
Adobe Experience Manager
6.9
Sprinklr
Bulk management
Adobe Experience Manager
5.4
Sprinklr
Availability / breadth of extensions
Adobe Experience Manager
6.5
Sprinklr
Community / comment management
Adobe Experience Manager
5.3
Sprinklr

Listening/monitoring

Adobe Experience Manager
Sprinklr
7.2
Boolean keyword searches
Adobe Experience Manager
Sprinklr
8.0
Filtering out noise/spam
Adobe Experience Manager
Sprinklr
5.7
Sentiment analysis
Adobe Experience Manager
Sprinklr
6.2
Broad channel coverage
Adobe Experience Manager
Sprinklr
9.0

Publishing

Adobe Experience Manager
Sprinklr
7.4
Content planning and scheduling
Adobe Experience Manager
Sprinklr
8.7
Audience targeting
Adobe Experience Manager
Sprinklr
6.4
Content optimization
Adobe Experience Manager
Sprinklr
7.4
Workflow management
Adobe Experience Manager
Sprinklr
7.1

Engagement

Adobe Experience Manager
Sprinklr
8.0
Automated routing and prioritization
Adobe Experience Manager
Sprinklr
7.4
Customer interaction histories
Adobe Experience Manager
Sprinklr
8.5
Bulk actions
Adobe Experience Manager
Sprinklr
8.2

Marketing

Adobe Experience Manager
Sprinklr
6.9
Lead generation
Adobe Experience Manager
Sprinklr
6.3
Content marketing
Adobe Experience Manager
Sprinklr
7.8
Paid media management
Adobe Experience Manager
Sprinklr
6.2
Campaigns and promotions
Adobe Experience Manager
Sprinklr
7.3

Channel coverage/integration

Adobe Experience Manager
Sprinklr
7.7
Twitter
Adobe Experience Manager
Sprinklr
9.0
Facebook
Adobe Experience Manager
Sprinklr
8.5
LinkedIn
Adobe Experience Manager
Sprinklr
8.5
Google+
Adobe Experience Manager
Sprinklr
8.7
Instagram
Adobe Experience Manager
Sprinklr
7.5
Pinterest
Adobe Experience Manager
Sprinklr
6.5
YouTube
Adobe Experience Manager
Sprinklr
5.5

Reporting/analytics

Adobe Experience Manager
Sprinklr
8.3
Campaign success analytics
Adobe Experience Manager
Sprinklr
9.0
Real-time tracking
Adobe Experience Manager
Sprinklr
8.0
Competitor analysis
Adobe Experience Manager
Sprinklr
7.9

Account management

Adobe Experience Manager
Sprinklr
7.2
Role-based user permissions & privileges
Adobe Experience Manager
Sprinklr
8.1
Mobile access
Adobe Experience Manager
Sprinklr
6.4

Pros

  • It's a drag and drop kind of platform, so building pages is very easy and you don't need coding abilities.
  • The ability to copy existing blocks and section from other pages is excellent! Instead of creating content from scratch, you can actually copy the section you want from an existing page, and paste it in your new page and update the content. This saves a lot of time!
  • The block/brick system is very clean and the results look very good!
  • You can easily embed videos from Youtube only by adding the Youtube ID. Very easy!
Vanessa Suarez profile photo
  • The support and service from the Sprinklr rep is very good. Our rep is always a phone call or email away and keeps us updated on new platform changes or add-ons that would make our job easier.
  • The Reporting section has a lot of in-depth information that would help any content publisher find out what types of content is performing best for them. It has high level modules that would be easy bits of info to give to a manager or someone in C-level, but there is also a wealth of detailed info for teams to analyze.
No photo available

Cons

  • Adding meta data to batch files would make it much more efficient
  • You still need to convert any Word or Excel docs to PDFs if this was on auto when you have multiple files, it would also save time
Meghan Hays profile photo
  • I'd like to see more pre-made reports so that the non-data scientists can easily create reports.
  • Ability to pull in a photo to LinkedIn. We had to first upload the photo to Flickr and then post the link to the photo which was time-consuming and annoying.
  • Maybe a team member chat? It was always hard to interact with team members even though we were assigning things to each other.
Madalyn Muncy profile photo

Likelihood to Renew

Adobe Experience Manager9.0
Based on 5 answers
If I had the choice to renew, I would. Adobe CQ is one of the better CMS's I've been able to use. It's well organized, fast and easy to use. Although it is a little high in price, the fact that it does a good job justifies the decision to renew
Cassie Lyn Dusute profile photo
Sprinklr8.5
Based on 28 answers
Sprinklr has been a great partner for us, even though it is quickly growing to adjust to the market. They bend over backwards to ensure our success and the platform is always evolving to better meet our needs.
Krisleigh Hoermann profile photo

Usability

Adobe Experience Manager10.0
Based on 2 answers
I personally feel that AEM is very intuitive to use from an authoring standpoint. The entire CMS was engineered around the author. Everything about AEM is geared to helping authors generate and maintain content. There are ways that tool tips can be customized so that any individual could simply hover over and be guided step by step on how to author web content
Vagner Polund profile photo
Sprinklr8.0
Based on 6 answers
Overall, I really enjoyed Sprinklr. It is a multi-faceted platform although I used it primarily for review management. It's easy-to-use and learn, has great customer service and is a great design. My only complaint would be that if there was a blip in pulling in reviews, we'd have to go back through each review site manually and make sure nothing was unresponded to. This could be cumbersome and time-consuming. Other than that, I really enjoyed using it
Meg Ruggieri profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Sprinklr9.1
Based on 5 answers
Sprinklr has been very reliable in this area.
No photo available

Performance

No score
No answers yet
No answers on this topic
Sprinklr8.2
Based on 4 answers
An occasional lag here and there, but to be honest I don't know if it's them or the connection
Sonja Broze profile photo

Support

Adobe Experience Manager9.0
Based on 1 answer
Its so far the best Content Management System, available in market.
No photo available
Sprinklr9.0
Based on 6 answers
They are very quick to respond and address those areas they can
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Sprinklr7.0
Based on 2 answers
I don't recall our training in detail. I know we met in person a few times, and did some over-the-phone product walk-throughs. It may have been somewhat informal -- I don't recall having any takeaways to refer to.
No photo available

Online Training

No score
No answers yet
No answers on this topic
Sprinklr8.4
Based on 3 answers
Very personal attention
No photo available

Implementation

Adobe Experience Manager8.7
Based on 2 answers
Depending on your individual needs, It is really quite simple to create an authoring experience for a website that looks really good. I have been part of many implementations and many teams and have seen many projects that were super successful and others that were not implemented well. AEM has room for a lot of flexibility in the implementation process compared to other CMS like SharePoint
Vagner Polund profile photo
Sprinklr9.0
Based on 5 answers
The implementation personnel at Sprinklr are top-notch. They will work with you to make sure they setup Sprinklr in a way that best aligns with your structural needs
No photo available

Alternatives Considered

Have used a handful of other content management systems, all of which tend to be either proprietary or freeware -- and the latter presents a security issue. Adobe Experience Manager is easily the most feature-rich content management system I have used, but more features sometimes comes with inconveniences -- taking longer to load when accessing remotely (times out on slow Internet connections), slower taxonomy tagging, etc. It is also the most well-supported system I have used; Adobe is more responsive than most if glitches happen or in response to changes in Google practices for SEO, etc
Courtney E. Howard profile photo
We chose Sprinklr because after testing out the others we realized this was the most efficient platform for our team to use. We also really appreciate the reporting, it's extremely useful for our marketing team when reporting to clients weekly.
Daniela Belevan profile photo

Scalability

No score
No answers yet
No answers on this topic
Sprinklr8.2
Based on 1 answer
Always start simple with Sprinklr, e.g. one client. You can easily grow over time adding products/units/regions, etc
Sonja Broze profile photo

Return on Investment

  • A few clients see no ROI but few are heavily dependent and align on it.. Mixed reviews from clients
Sujeet Sharma profile photo
  • The decrease in the time it takes to reach back to the audience. I'd say we are 40% or so faster with Sprinklr up and running.
  • One complete comprehensive system instead of 10 different software.
  • The brilliant reporting capabilites help us analyse the ROI and see the results in a clear and efficient way.
No photo available

Screenshots

Adobe Experience Manager

Pricing Details

Adobe Experience Manager

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Sprinklr

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details
Pricing is configurable based on enterprise needs.