What users are saying about

Adobe Sign

101 Ratings

Concord

1 Ratings

Adobe Sign

101 Ratings
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Score 7.9 out of 101

Concord

1 Ratings
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Score 10 out of 101

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Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

Concord

Any business that needs document collaboration and e-signatures would love Concord. It is easy to use and the free version offers robust options. If you are a small business that needs the next step up (amendments management, bulk sending, reporting, etc.) there is no middle of the road pricing. You go from free to $100/user/month so that seems to be the only downfall that I see.
Shelle Pourmanafzadehardabili profile photo

Feature Rating Comparison

Contract Authoring

Adobe Sign
Concord
7.7
Contract creation
Adobe Sign
Concord
9.0
Contract templates
Adobe Sign
Concord
9.0
Clause library/saved fields
Adobe Sign
Concord
5.0

Contract Collaboration

Adobe Sign
Concord
9.0
Contract sharing
Adobe Sign
Concord
10.0
Contract editing
Adobe Sign
Concord
10.0
Collaborating on contracts
Adobe Sign
Concord
10.0
Approval process
Adobe Sign
Concord
10.0
Interdepartmental workflows
Adobe Sign
Concord
5.0

Contract Monitoring

Adobe Sign
Concord
7.0
Contract database
Adobe Sign
Concord
5.0
Legacy contracts
Adobe Sign
Concord
5.0
Contract search
Adobe Sign
Concord
10.0
Custom contract reports
Adobe Sign
Concord
5.0
Tracking contract status
Adobe Sign
Concord
10.0

Pros

  • Instant emails and confirmations are a huge plus for me. I know that something is sent or when it is signed. The emails let me know and I can immediately download and print the signed copy for my paper records.
  • Easy filling of forms helps keep me moving quickly. I can open a document I've created and Adobe Sign will go through and detect where there are spaces for form filling. This lets me work quickly by filling in the blanks or marking them for the signer.
  • Streamlined for my clients. They love the ease that they can click through and sign and initial the contract or fill in any sections that they have to add text too. This shows them a level of professionalism in a saturated market to let them feel confident in their choice of a high quality photographer.
Caitlyn Weathers profile photo
  • e-signatures (with notifications).
  • Templates (upload, create, change).
  • Secure storage.
Shelle Pourmanafzadehardabili profile photo

Cons

  • Sometimes I get mixed up between preparing a document in Acrobat and sending it off for signature in Adobe Sign. I'm not sure where the disconnect is, but I'll prepare the form in Acrobat and once I click to send it, either more spaces will populate where I've already created text boxes, etc., or I won't be able to edit the ones I had created. This could be user error, but I do have some frustration with how to keep from duplicating text boxes or a form not letting me complete it when I'm into Adobe Sign before I send.
Caitlyn Weathers profile photo
  • For what we use, we do not see any areas that are in need of improvement.
Shelle Pourmanafzadehardabili profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
Renewing our license is a no brainer, the system pays for itself when compared to postal costs. No to mention the fact it is a more effective and efficient way for us to get clients on board. We have integrated Echosign with our case management system because it has played such a key part in driving our business forward.
Scott Evans profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Sign9.2
Based on 8 answers
For our Company's purposes, eSign meets all of our document signing needs. I find the system easy to use and very cost effective. Our clients have no trouble receiving, reviewing and signing our documents
No photo available
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Sign8.0
Based on 6 answers
They are very responsive and will support anybody in our company. They have never turned anyone down. They have a chat feature
No photo available
No score
No answers yet
No answers on this topic

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
Make sure you set aside enough time to get properly trained on the system. We needed to act quickly on our initial use of this product and I did not have the time to go through all the proper training so it was basically go in and learn. I think it would have been much easier had I been given the time by the company to learn everything first.
Lori Diggs profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

They are about as good, but Adobe Sign comes with the Adobe Suite, which I use as a Web Designer/ Developer, as a result, I don't have to get yet another solution, and the Adobe Suite becomes a whole lot more valuable.
No photo available
No answers on this topic

Return on Investment

  • We are a M&A firm and need every buyer to sign a document in order to see our deals. With over 400 deals on the market, this is a LOT of documents to be signed for viewing. Echosign has had an extremely positive impact on making this system more efficient. Every deal has a respective link with its Confidentiality Agreement and is able to be sent out, signed, returned to the respective director, and attached back into our CRM. Amazing.
  • Employee efficiency has also drastically increased. A 250 person company spread around the nation formerly relying on email, scanning, and faxes has now transitioned into a more technologically advanced (though still far from it) company relying on the signature of a link. Our leader boards also push directors to use this system.
  • Customer Service has also been positively impacted. We have a cc of every document come to a standardized inbox for monitoring. Any time a client or buyer calls questioning why they haven't received a response, we are able to look in that inbox to verify whether something was actually signed or not. We've gained a tighter reign on quality control and it definitely shows in our customer satisfaction.
Jessie Mead profile photo
  • Because we are using the free version, there is no overall ROI although it has increased efficiency and customer service.
Shelle Pourmanafzadehardabili profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Concord

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Unlimited contracts. Unlimited users. For free.