What users are saying about
105 Ratings
2 Ratings
105 Ratings
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Score 7.9 out of 101
2 Ratings
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Score 9.2 out of 101

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Likelihood to Recommend

Adobe Sign

When working often with contracts and the need to keep track of a lot of different clients, Adobe Sign is really helpful. Early in my business when I didn't have a large number of clients and I did most everything in person, it would have been a more unnecessary luxury for me. Now that I do a lot of work online and my clients are reaching farther and farther and more regularly hire me from over an hour drive away and sometimes out of state, I've found it extremely helpful when I can't meet in person. I've even moved to doing all contracts through Adobe Sign, even if we are meeting in person
Caitlyn Weathers profile photo

Concord

Suitable:- Simple contract management, especially bulk contract management. Less Appropriate:- Larger entities. Though, based on their price + features, I don't think they're focusing on the > 500 employee organizations.
Jacob Wall profile photo

Feature Rating Comparison

Contract Authoring

Adobe Sign
Concord
7.4
Contract creation
Adobe Sign
Concord
8.2
Contract templates
Adobe Sign
Concord
9.0
Clause library/saved fields
Adobe Sign
Concord
5.0

Contract Collaboration

Adobe Sign
Concord
8.3
Contract sharing
Adobe Sign
Concord
8.8
Contract editing
Adobe Sign
Concord
8.8
Collaborating on contracts
Adobe Sign
Concord
8.8
Approval process
Adobe Sign
Concord
10.0
Interdepartmental workflows
Adobe Sign
Concord
5.0

Contract Monitoring

Adobe Sign
Concord
7.0
Contract database
Adobe Sign
Concord
6.4
Legacy contracts
Adobe Sign
Concord
6.8
Contract search
Adobe Sign
Concord
8.8
Contract milestone reminders & alerts
Adobe Sign
Concord
7.3
Custom contract reports
Adobe Sign
Concord
5.0
Tracking contract status
Adobe Sign
Concord
8.0

Pros

  • Multiple signatures on one form.
  • Providing an audit trail that stands up in court.
  • Easy tracking of where you stand when needing multiple forms signed.
  • Ease of form creation.
Lori Diggs profile photo
  • Automated templates are incredibly easy to implement. Concord also does, for the most part, very well at keeping formatting when uploading documents in Word. The only downside is if you use formulas (naming convention for contracts), if you do not copy + paste as values before uploading then it will give the contract the name of the formula.
Jacob Wall profile photo

Cons

  • I would like to see some development to the building of forms, we recently found it quite difficult designing a form using the Echosign coding in word because the size of the field is reliant on the number of characters in the field name. Perhaps this could be altered so we could just type in the number to represent the size of the field.
  • I would like to be able to validate a form as it is being completed, depending on responses provided by a client. Essentially an interactive form.
  • The agreement quite commonly finds it's way into a clients junk email.
Scott Evans profile photo
  • User management has been and still is, a pain point for us. We operate over a dozen entities and for the most part, anyone with access to Concord on our team has the same permissions across all entities. We must manage users one-by-one so onboarding + offboarding can be tedious.
  • The analytics are basic. I wish we could slice and dice and say "Show me only contracts tagged with X tag".
Jacob Wall profile photo

Likelihood to Renew

Adobe Sign10.0
Based on 24 answers
The main reason that we may not is because several of our franchisees use Android tablets in the field and there is no Echosign app currently. If we didn't have this factor it would be a no brainer to resign.
Jason Kwicien profile photo
No score
No answers yet
No answers on this topic

Usability

Adobe Sign9.2
Based on 8 answers
It has a lot of great features but some things are not clear on how to set up and printing signed forms once completed is time consuming.
Lori Diggs profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

Adobe Sign8.4
Based on 3 answers
I would have rated this a 9 or greater had they not had had such critical outages. They have taken steps to resolve this so I may come in and revise this
No photo available
No score
No answers yet
No answers on this topic

Performance

Adobe Sign8.5
Based on 2 answers
For the most part, speed and throughput are excellent
No photo available
No score
No answers yet
No answers on this topic

Support

Adobe Sign8.0
Based on 6 answers
I haven't had to ask for support more then a handful of times and each time I do interact with the support team I have felt important. They get back to me quickly and I am able to get them answers/help I was seeking
Gretchen Gosnell profile photo
No score
No answers yet
No answers on this topic

Online Training

Adobe Sign8.0
Based on 1 answer
The best types of training are well integrated into the product and Echosign does this well. As mentioned earlier in my review - there are some areas of functionality that can be difficult to understand ("only I sign") for the novice user.Other areas such as macro usage, bulk signature and so on were easily learned and understood via the online tools.
Joshua Lipton profile photo
No score
No answers yet
No answers on this topic

Implementation

Adobe Sign8.0
Based on 5 answers
Our IT team implemented and the implementation was fine. The only lesson learned is that the integration with Salesforce.com is great, but if you use the product for something other than sales orders (e.g. timesheets, client correspondence etc.), you need to plan with that in mind. They have a very good web based interface for that
No photo available
No score
No answers yet
No answers on this topic

Alternatives Considered

Adobe Sign and DocuSign are very similar in use; however, in comparison, the navigation of the Adobe app and integration are much easier for marketing and design professionals because it is still very close to the format and structure of other Adobe products. Industry standard is the ADOBE PDF Acrobat platform and Creative Suite platforms, both by Adobe. Adding Adobe Sign creates a much stronger ecosystem of products and an easier one for users that are already comfortable with Adobe applications.
Christopher Power profile photo
No answers on this topic

Return on Investment

  • Very positive impact; the ease of having clients sign contracts online instead of having them print a contract out, sign it and scan it again to email it. The latter usually takes longer and clients sometime procrastinate with that a lot more. In short; I receive signed contracts back a lot faster with Adobe Sign
  • It comes with the Adobe Suite, so I don't have to purchase yet another software solution. Obviously that is a plus on expense and just overal ease.
No photo available
  • Since our implementation, I am saving a few hours a month in managing our IC contracts.
  • When people have questions about contracts, now it's clear "Hey, look in Concord" versus "Hey, does John or Sally have this contract?".
Jacob Wall profile photo

Pricing Details

Adobe Sign

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Concord

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details
Unlimited contracts. Unlimited users. For free.