What users are saying about

ADP Resource

27 Ratings

iSolved

6 Ratings

ADP Resource

27 Ratings
Score 6.5 out of 101

iSolved

6 Ratings
Score 8 out of 101

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Likelihood to Recommend

ADP Resource

This is no fault of ADP, I would want to use our software to it's full potential. [I would like to use it for] letting the employees have access to their records for changes to their address and to view their payroll records. I like that I have so much access to process payroll but I, feel the cost does not justify the use. It is pricey for what I am using it for and this is the decision of our President.
Yolanda Gaytan profile photo

iSolved

I think iSolved is perfect for a small business, that wants to avoid the high costs of using ADP or Paychex, and similarly want to have an all-in-one solution for their HR needs. Unlike other HCM programs that offer an all-in-one suite, I still have complete control over what products I offer to my employees. iSolved just helps me manage it all in one place.
David Friedman profile photo

Feature Rating Comparison

Human Resource Management

ADP Resource
iSolved
10.0
Employee demographic data
ADP Resource
iSolved
10.0
Employment history
ADP Resource
iSolved
10.0
Job profiles and administration
ADP Resource
iSolved
10.0
Workflow for transfers, promotions, pay raises, etc.
ADP Resource
iSolved
10.0
Organization and location management
ADP Resource
iSolved
10.0
Compliance data (COBRA, OSHA, etc.)
ADP Resource
iSolved
10.0

Payroll Management

ADP Resource
iSolved
10.0
Pay calculation
ADP Resource
iSolved
10.0
Support for external payroll vendors
ADP Resource
iSolved
10.0
Benefit plan administration
ADP Resource
iSolved
10.0
Direct deposit files
ADP Resource
iSolved
10.0
Salary revision and increment management
ADP Resource
iSolved
10.0
Reimbursement management
ADP Resource
iSolved
10.0

Leave and Attendance Management

ADP Resource
iSolved
10.0
Approval workflow
ADP Resource
iSolved
10.0
Balance details
ADP Resource
iSolved
10.0

Employee Self Service

ADP Resource
iSolved
10.0
View and generate pay and benefit information
ADP Resource
iSolved
10.0
Update personal information
ADP Resource
iSolved
10.0
Employee recognition
ADP Resource
iSolved
10.0
View job history
ADP Resource
iSolved
10.0

Asset Management

ADP Resource
iSolved
10.0
Tracking of all physical assets
ADP Resource
iSolved
10.0

HR Reporting

ADP Resource
iSolved
10.0
Report builder
ADP Resource
iSolved
10.0
Pre-built reports
ADP Resource
iSolved
10.0

Onboarding

ADP Resource
iSolved
10.0
New hire portal
ADP Resource
iSolved
10.0
Manager tracking tools
ADP Resource
iSolved
10.0

Performance Management

ADP Resource
iSolved
10.0
Performance plans
ADP Resource
iSolved
10.0
Performance improvement plans
ADP Resource
iSolved
10.0
Review status tracking
ADP Resource
iSolved
10.0
Review reminders
ADP Resource
iSolved
10.0
Multiple review frequency
ADP Resource
iSolved
10.0

Pros

  • It is very simple to process payroll, even from home if needed. I once processed the payroll from Japan.
  • I love that I can balance the payroll and send it knowing it is 100% correct.
  • I can process payroll as late as 6pm and have it back the next day.
  • I really like my ADP representative. I have had 2 and they are very knowledgeable and pleasant to work with.
  • Speaking of the ADP representative.......No matter who answers the phone, if my rep is not available, they are all knowledgeable and even through they are not my assigned rep, they are all pleasant to work with.
Yolanda Gaytan profile photo
  • iSolved does a great job of having everything you need for HR/Payroll, all in one place. It is easy to log everything about your employees: personal information, business certifications, salary history, etc. It is easy for their managers and supervisors to approve their time off requests, and view other information to their level of clearance.
  • Payroll processing is a breeze, with the ability to process payroll for full time, part time, and hourly employees.
  • Though we don't use it, iSolved offers Time Cards so employees can log their time at their desk every day.
David Friedman profile photo

Cons

  • ADP organization has too many layers and you often have to speak to multiple people to find the right solution.
  • There doesn't appear to be efficient communication between the internal teams at ADP - the left hand doesn't know what the right hand is doing. Thus, you often have to re-explain your issues.
  • During the implementation of the software, it was not very coordinated. Some contacts were more knowledgeable than others and there was not uniform expertise.
No photo available
  • I would like it to be easier to add a supplementary payroll when processing a payroll outside of our normal bi-weekly schedule.
  • The way that PTO hours are accrued and displayed on their paychecks can be a bit confusing to the employees.
David Friedman profile photo

Likelihood to Renew

ADP Resource10.0
Based on 2 answers
I have a lot of experience and trust in this software package - actually any software package from ADP. The training that I have gotten over the years has always been complete and the representatives that I have had over the years are all EXCEPTIONAL! Looking back in the 20 plus years of experience, I can say truthfully there are only 1-3 persons who I would rather not have worked with at ADP. I find their customer service, and phone reps do their best to get the job done. This makes my job easier in the process.
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Resource10.0
Based on 1 answer
Really.....I hate to keep repeating my self but I am very confident in any ADP software. They are worldwide and have proven their capabilities throughout the world
Yolanda Gaytan profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP is just a well known brand and is fairly affordable. Compared to other software such as Workday, it was a more affordable price point for our budget. However, if we had more resources and time to examine, Workday seems to offer a strong alternative to ADP in terms of payroll, HR, and financial systems. Overall though, there are more consultants knowledgeable about ADP which made it an easier choice for us
No photo available
David Friedman profile photo

Return on Investment

  • Positive - ADP has simplified our payroll batches as the payroll side is quite intuitive.
  • Negatives - Because of a lack of internal coordination, we've often had to have multiple phone calls to resolve issues.
  • Positive - The reporting within the tool has allowed us to be more efficient during our financial audits.
No photo available
  • iSolved has had a very positive impact on our business. As the control, I am able to have all things payroll and HR related at my fingertips at any time. I can make changes on the fly, in-between payrolls, instead of waiting to call them into the payroll company. My employees are able to answer a lot of questions themselves, which saves me a lot of time. And when they do come to me, I am able to answer questions quickly. The overall satisfaction with iSolved is very high.
David Friedman profile photo

Pricing Details

ADP Resource

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

iSolved

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details