What users are saying about

ADP Workforce Now

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483 Ratings
1 Ratings

ADP Workforce Now

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483 Ratings
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Score 7 out of 101
1 Ratings
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Score 7 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

CD2 Learning

It is a very advanced system and has a lot of functionality. This can be great obviously but sometimes I feel like some scenarios, a simpler system would be perfectly sufficient. It is also important to use the training you have for the admin users, so that everyone has a better understanding of how to change preferences.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
CD2 Learning
Employee demographic data
ADP Workforce Now
8.1
CD2 Learning
Employment history
ADP Workforce Now
8.1
CD2 Learning
Job profiles and administration
ADP Workforce Now
7.7
CD2 Learning
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
CD2 Learning
Organizational charting
ADP Workforce Now
6.7
CD2 Learning
Organization and location management
ADP Workforce Now
7.4
CD2 Learning
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
CD2 Learning

Payroll Management

ADP Workforce Now
8.1
CD2 Learning
Pay calculation
ADP Workforce Now
8.7
CD2 Learning
Support for external payroll vendors
ADP Workforce Now
7.5
CD2 Learning
Benefit plan administration
ADP Workforce Now
8.0
CD2 Learning
Direct deposit files
ADP Workforce Now
8.6
CD2 Learning
Salary revision and increment management
ADP Workforce Now
7.8
CD2 Learning
Reimbursement management
ADP Workforce Now
7.8
CD2 Learning

Leave and Attendance Management

ADP Workforce Now
8.1
CD2 Learning
Approval workflow
ADP Workforce Now
8.1
CD2 Learning
Balance details
ADP Workforce Now
8.1
CD2 Learning
Annual carry-forward and encashment
ADP Workforce Now
8.1
CD2 Learning

Employee Self Service

ADP Workforce Now
8.2
CD2 Learning
View and generate pay and benefit information
ADP Workforce Now
8.7
CD2 Learning
Update personal information
ADP Workforce Now
8.7
CD2 Learning
View company policy documentation
ADP Workforce Now
8.5
CD2 Learning
Employee recognition
ADP Workforce Now
7.6
CD2 Learning
View job history
ADP Workforce Now
7.6
CD2 Learning

Asset Management

ADP Workforce Now
6.0
CD2 Learning
Tracking of all physical assets
ADP Workforce Now
6.0
CD2 Learning

HR Reporting

ADP Workforce Now
7.0
CD2 Learning
Report builder
ADP Workforce Now
7.1
CD2 Learning
Pre-built reports
ADP Workforce Now
7.0
CD2 Learning
Ability to combine HR data with external data
ADP Workforce Now
7.0
CD2 Learning

Onboarding

ADP Workforce Now
5.5
CD2 Learning
7.0
New hire portal
ADP Workforce Now
6.1
CD2 Learning
7.0
Manager tracking tools
ADP Workforce Now
4.8
CD2 Learning
7.0

Performance and Goals

ADP Workforce Now
7.7
CD2 Learning
Corporate goal setting
ADP Workforce Now
7.6
CD2 Learning
Individual goal setting
ADP Workforce Now
7.8
CD2 Learning
Line-of sight-visibility
ADP Workforce Now
7.6
CD2 Learning
Performance tracking
ADP Workforce Now
7.9
CD2 Learning

Performance Management

ADP Workforce Now
7.4
CD2 Learning
Performance plans
ADP Workforce Now
7.6
CD2 Learning
Performance improvement plans
ADP Workforce Now
7.4
CD2 Learning
Review status tracking
ADP Workforce Now
7.6
CD2 Learning
Review reminders
ADP Workforce Now
7.3
CD2 Learning
Multiple review frequency
ADP Workforce Now
7.2
CD2 Learning

Succession Planning

ADP Workforce Now
6.0
CD2 Learning
Create succession plans/pools
ADP Workforce Now
5.8
CD2 Learning
Candidate ranking
ADP Workforce Now
5.8
CD2 Learning
Candidate search
ADP Workforce Now
6.3
CD2 Learning
Candidate development
ADP Workforce Now
6.2
CD2 Learning

Recruiting / ATS

ADP Workforce Now
6.6
CD2 Learning
Job Requisition Management
ADP Workforce Now
7.9
CD2 Learning
Company Website Posting
ADP Workforce Now
7.5
CD2 Learning
Publish to Social Media
ADP Workforce Now
7.4
CD2 Learning
Job Search Site Posting
ADP Workforce Now
6.6
CD2 Learning
Duplicate Candidate Prevention
ADP Workforce Now
2.3
CD2 Learning
Applicant Tracking
ADP Workforce Now
7.2
CD2 Learning
Notifications and Alerts
ADP Workforce Now
7.5
CD2 Learning

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • The ability to restrict and customise the security preferences to ensure the system remains standardised.
  • The phone customer support is good because you can get through to someone when it is really urgent.
  • A lot of the interface is customisable as well, so you can change the look and feel yourself.
No photo available

Cons

  • Some of the fields are not intuitive, meaning that when filling out things like phone #s and SSN's, the cursor does not automatically move to the next field once it is completed.
  • The performance management section doesn't fit our needs like we had hoped. We do not use a rating system for reviews and the ADP system is set up to be more advanced than what we are as a company. There's no way that we can change this so far and that's unfortunate.
  • Because ADP is such a huge program it runs a lot on cookies/cache. Because of that we have employees who really struggle with their passwords and the fact that we have them punch in and out on a public computer. Previous users and multiple tries with passwords seems to impact the next person who logs in.
Nicole Rieger profile photo
  • It is very difficult to understand each individual preference as there are so many.
  • The setup is not very user friendly as it is so complex.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
Dennis Abrahamson profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.2
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
CD2 Learning3.0
Based on 1 answer
Terrible to use for administrators. Hard to find the function you are looking for and over complicated
No photo available

Support

ADP Workforce Now6.7
Based on 14 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.4
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

The previous system I used was an old version of PeopleSoft that was so far past needing to be updated that we were not able to make the modifications that we needed. It's not really a fair comparisson because the systems are so dramatically different. ADP has an all in one opportuntiy where there was only the HR portion in PeopleSoft. We did not have any recruiting or payroll opportunties in the system. When it's available, I highly suggest you go after it and have it all in one
Nicole Rieger profile photo
No answers on this topic

Return on Investment

  • We are now able to focus on other areas of our business instead of trying to build reports manually.
  • Our payroll is now in our hands. We know the process, where the money is going and how to resolve issues for our employees.
  • The organizational charts have saved our owners and all of our managers a ton of time and effort knowing what their orgs look like. We didn't have anything like that before that wasn't completely manual.
Nicole Rieger profile photo
  • Better trained people, more efficient
  • Less time to assign training, cost efficient
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

CD2 Learning

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details