What users are saying about
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627 Ratings
1 Ratings

ADP Workforce Now

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627 Ratings
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Score 7.5 out of 101
1 Ratings
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Score 7 out of 101

Likelihood to Recommend

ADP Workforce Now

I have an HR department of one and it has been essential in streamlining a lot of my processes so I highly recommend it for anyone who is operating with a small HR team
Tara Kelly profile photo

CD2 Learning

It is a very advanced system and has a lot of functionality. This can be great obviously but sometimes I feel like some scenarios, a simpler system would be perfectly sufficient. It is also important to use the training you have for the admin users, so that everyone has a better understanding of how to change preferences.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.9
CD2 Learning
Employee demographic data
ADP Workforce Now
8.2
CD2 Learning
Employment history
ADP Workforce Now
8.3
CD2 Learning
Job profiles and administration
ADP Workforce Now
8.0
CD2 Learning
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.6
CD2 Learning
Organizational charting
ADP Workforce Now
6.9
CD2 Learning
Organization and location management
ADP Workforce Now
7.9
CD2 Learning
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.6
CD2 Learning

Payroll Management

ADP Workforce Now
8.5
CD2 Learning
Pay calculation
ADP Workforce Now
9.0
CD2 Learning
Support for external payroll vendors
ADP Workforce Now
7.7
CD2 Learning
Benefit plan administration
ADP Workforce Now
8.5
CD2 Learning
Direct deposit files
ADP Workforce Now
9.0
CD2 Learning
Salary revision and increment management
ADP Workforce Now
8.2
CD2 Learning
Reimbursement management
ADP Workforce Now
8.5
CD2 Learning

Leave and Attendance Management

ADP Workforce Now
8.5
CD2 Learning
Approval workflow
ADP Workforce Now
8.1
CD2 Learning
Balance details
ADP Workforce Now
8.8
CD2 Learning
Annual carry-forward and encashment
ADP Workforce Now
8.6
CD2 Learning

Employee Self Service

ADP Workforce Now
8.4
CD2 Learning
View and generate pay and benefit information
ADP Workforce Now
8.8
CD2 Learning
Update personal information
ADP Workforce Now
8.9
CD2 Learning
View company policy documentation
ADP Workforce Now
8.8
CD2 Learning
Employee recognition
ADP Workforce Now
7.7
CD2 Learning
View job history
ADP Workforce Now
7.7
CD2 Learning

Asset Management

ADP Workforce Now
6.0
CD2 Learning
Tracking of all physical assets
ADP Workforce Now
6.0
CD2 Learning

HR Reporting

ADP Workforce Now
7.6
CD2 Learning
Report builder
ADP Workforce Now
7.7
CD2 Learning
Pre-built reports
ADP Workforce Now
7.7
CD2 Learning
Ability to combine HR data with external data
ADP Workforce Now
7.5
CD2 Learning

Onboarding

ADP Workforce Now
5.4
CD2 Learning
7.0
New hire portal
ADP Workforce Now
6.1
CD2 Learning
7.0
Manager tracking tools
ADP Workforce Now
4.8
CD2 Learning
7.0

Performance and Goals

ADP Workforce Now
8.0
CD2 Learning
Corporate goal setting
ADP Workforce Now
7.9
CD2 Learning
Individual goal setting
ADP Workforce Now
8.2
CD2 Learning
Line-of sight-visibility
ADP Workforce Now
7.7
CD2 Learning
Performance tracking
ADP Workforce Now
8.2
CD2 Learning

Performance Management

ADP Workforce Now
7.1
CD2 Learning
Performance plans
ADP Workforce Now
7.4
CD2 Learning
Performance improvement plans
ADP Workforce Now
7.3
CD2 Learning
Review status tracking
ADP Workforce Now
7.3
CD2 Learning
Review reminders
ADP Workforce Now
7.1
CD2 Learning
Multiple review frequency
ADP Workforce Now
6.7
CD2 Learning

Succession Planning

ADP Workforce Now
6.0
CD2 Learning
Create succession plans/pools
ADP Workforce Now
5.8
CD2 Learning
Candidate ranking
ADP Workforce Now
5.8
CD2 Learning
Candidate search
ADP Workforce Now
6.3
CD2 Learning
Candidate development
ADP Workforce Now
6.2
CD2 Learning

Recruiting / ATS

ADP Workforce Now
6.9
CD2 Learning
Job Requisition Management
ADP Workforce Now
7.9
CD2 Learning
Company Website Posting
ADP Workforce Now
8.1
CD2 Learning
Publish to Social Media
ADP Workforce Now
7.9
CD2 Learning
Job Search Site Posting
ADP Workforce Now
6.8
CD2 Learning
Duplicate Candidate Prevention
ADP Workforce Now
2.3
CD2 Learning
Applicant Tracking
ADP Workforce Now
7.3
CD2 Learning
Notifications and Alerts
ADP Workforce Now
7.9
CD2 Learning

Pros

ADP Workforce Now

  • Employee self-service - eliminate paperwork, give your employees power, and simplify your workflow!
  • Intranet system - share what's new with your staff, track all of your company's policy forms, and roll-out various trainings!
  • Onboarding activities (custom activity management) - eliminate all your new hire paperwork and focus cultural assimilation during those first couple of days!
Sarah Hersh, PHR profile photo

CD2 Learning

  • The ability to restrict and customise the security preferences to ensure the system remains standardised.
  • The phone customer support is good because you can get through to someone when it is really urgent.
  • A lot of the interface is customisable as well, so you can change the look and feel yourself.
No photo available

Cons

ADP Workforce Now

  • Custom reporting tool is not intuitive, particularly joins between different data, and the proprietary reporting tool is clunky and slow.
  • Effective dates are grouped within areas (e.g. employment profile) making an employee's historical record extremely difficult to discern. This bleeds into the reporting.
  • There is no test environment available for clients, nor is there one (I'm told) available for ADP support.
  • Service hold-times are long and the support is inadequate. Nearly every call for us ends with "we need to escalate this to development".
  • There is no ability to configure field dependencies (e.g. departments are only available within a specific business unit), and employee attributes are one-dimensional (not hierarchical).
  • The workflow tool for manager self-service is extremely limited and completely text-based. This, plus the lack of the test environment, makes deploying a reliable manager self-service system nearly impossible.
Christopher Carey, HRIP profile photo

CD2 Learning

  • It is very difficult to understand each individual preference as there are so many.
  • The setup is not very user friendly as it is so complex.
No photo available

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.9
Based on 31 answers
Dennis Abrahamson profile photo

CD2 Learning

No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now

ADP Workforce Now 8.5
Based on 16 answers
Lack of documentation and test environment make it extremely difficult to deploy work processes through the system. While there are a handful of things throughout the system that work well, particularly from an employee's perspective, many tasks, which would be simple for practitioner users in other systems, require these users to ask for administrator support.Additionally, the ghosts in the ADP machine cause established process (e.g. automated report delivery) to stop working with no notice and no error report.
Christopher Carey, HRIP profile photo

CD2 Learning

CD2 Learning 3.0
Based on 1 answer
Terrible to use for administrators. Hard to find the function you are looking for and over complicated
No photo available

Support

ADP Workforce Now

ADP Workforce Now 7.3
Based on 15 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo

CD2 Learning

No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

CD2 Learning

No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now

ADP Workforce Now 7.8
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

CD2 Learning

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now

ADP is not as efficient or useful but we had to chose ADP based on our parent company
Jessi Keller profile photo

CD2 Learning

No answers on this topic

Return on Investment

ADP Workforce Now

  • The GL export and upload directly to MIP has saved our director of HR hours of manually keying in hours, pay, overtime, time-off, taxes, and benefit costs.
  • We have a centralized place for applications and can more easily post jobs.
Alli Furtado profile photo

CD2 Learning

  • Better trained people, more efficient
  • Less time to assign training, cost efficient
No photo available

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

CD2 Learning

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

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