What users are saying about
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504 Ratings
1 Ratings

ADP Workforce Now

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504 Ratings
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Score 7.2 out of 101
1 Ratings
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Score 7 out of 101

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

CD2 Learning

It is a very advanced system and has a lot of functionality. This can be great obviously but sometimes I feel like some scenarios, a simpler system would be perfectly sufficient. It is also important to use the training you have for the admin users, so that everyone has a better understanding of how to change preferences.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.8
CD2 Learning
Employee demographic data
ADP Workforce Now
8.2
CD2 Learning
Employment history
ADP Workforce Now
8.3
CD2 Learning
Job profiles and administration
ADP Workforce Now
7.9
CD2 Learning
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.5
CD2 Learning
Organizational charting
ADP Workforce Now
6.8
CD2 Learning
Organization and location management
ADP Workforce Now
7.7
CD2 Learning
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.4
CD2 Learning

Payroll Management

ADP Workforce Now
8.3
CD2 Learning
Pay calculation
ADP Workforce Now
8.9
CD2 Learning
Support for external payroll vendors
ADP Workforce Now
7.7
CD2 Learning
Benefit plan administration
ADP Workforce Now
8.3
CD2 Learning
Direct deposit files
ADP Workforce Now
8.8
CD2 Learning
Salary revision and increment management
ADP Workforce Now
8.0
CD2 Learning
Reimbursement management
ADP Workforce Now
8.3
CD2 Learning

Leave and Attendance Management

ADP Workforce Now
8.5
CD2 Learning
Approval workflow
ADP Workforce Now
8.3
CD2 Learning
Balance details
ADP Workforce Now
8.5
CD2 Learning
Annual carry-forward and encashment
ADP Workforce Now
8.6
CD2 Learning

Employee Self Service

ADP Workforce Now
8.3
CD2 Learning
View and generate pay and benefit information
ADP Workforce Now
8.8
CD2 Learning
Update personal information
ADP Workforce Now
8.8
CD2 Learning
View company policy documentation
ADP Workforce Now
8.7
CD2 Learning
Employee recognition
ADP Workforce Now
7.7
CD2 Learning
View job history
ADP Workforce Now
7.7
CD2 Learning

Asset Management

ADP Workforce Now
6.0
CD2 Learning
Tracking of all physical assets
ADP Workforce Now
6.0
CD2 Learning

HR Reporting

ADP Workforce Now
7.2
CD2 Learning
Report builder
ADP Workforce Now
7.3
CD2 Learning
Pre-built reports
ADP Workforce Now
7.3
CD2 Learning
Ability to combine HR data with external data
ADP Workforce Now
7.1
CD2 Learning

Onboarding

ADP Workforce Now
5.5
CD2 Learning
7.0
New hire portal
ADP Workforce Now
6.1
CD2 Learning
7.0
Manager tracking tools
ADP Workforce Now
4.8
CD2 Learning
7.0

Performance and Goals

ADP Workforce Now
7.7
CD2 Learning
Corporate goal setting
ADP Workforce Now
7.5
CD2 Learning
Individual goal setting
ADP Workforce Now
7.9
CD2 Learning
Line-of sight-visibility
ADP Workforce Now
7.4
CD2 Learning
Performance tracking
ADP Workforce Now
7.9
CD2 Learning

Performance Management

ADP Workforce Now
7.0
CD2 Learning
Performance plans
ADP Workforce Now
7.2
CD2 Learning
Performance improvement plans
ADP Workforce Now
7.1
CD2 Learning
Review status tracking
ADP Workforce Now
7.1
CD2 Learning
Review reminders
ADP Workforce Now
6.9
CD2 Learning
Multiple review frequency
ADP Workforce Now
6.7
CD2 Learning

Succession Planning

ADP Workforce Now
6.0
CD2 Learning
Create succession plans/pools
ADP Workforce Now
5.8
CD2 Learning
Candidate ranking
ADP Workforce Now
5.8
CD2 Learning
Candidate search
ADP Workforce Now
6.3
CD2 Learning
Candidate development
ADP Workforce Now
6.2
CD2 Learning

Recruiting / ATS

ADP Workforce Now
6.9
CD2 Learning
Job Requisition Management
ADP Workforce Now
8.0
CD2 Learning
Company Website Posting
ADP Workforce Now
8.0
CD2 Learning
Publish to Social Media
ADP Workforce Now
7.8
CD2 Learning
Job Search Site Posting
ADP Workforce Now
6.9
CD2 Learning
Duplicate Candidate Prevention
ADP Workforce Now
2.3
CD2 Learning
Applicant Tracking
ADP Workforce Now
7.4
CD2 Learning
Notifications and Alerts
ADP Workforce Now
7.8
CD2 Learning

Pros

ADP Workforce Now

  • The blending of all aspects of HR in ADP makes the system use very fluid. We like that we can have the employee in the system from hire to retire.
  • Allowing employees to have access to their own information is very empowering for them. We like that employees can look at their benefit enrollments, tax information and address along with their payroll history. This is very empowering from an employee standpoint.
  • From a manager standpoint I feel that the system gives the manager great power to make decisions. It can be simple things like workforce planning but also things along the lines of performance evaluations and annual reviews and pay increases.
  • Reporting abilities are AMAZING. You can get a report on basically anything you want in ADP. It can be a challenge to find out how to get that information into a report but the Customer Service help when it comes to custom reporting is great.
Nicole Rieger profile photo

CD2 Learning

  • The ability to restrict and customise the security preferences to ensure the system remains standardised.
  • The phone customer support is good because you can get through to someone when it is really urgent.
  • A lot of the interface is customisable as well, so you can change the look and feel yourself.
No photo available

Cons

ADP Workforce Now

  • The time and attendance portion could be more robust. If you have employees with multiple pay rates, pay types, and pay additions this may be a task to setup. My current company is driven by cost numbers and I we had to partner with another company that is another part of ADP called IDI in order to make things work.
  • Sometimes when working with records it is difficult to manipulate historical data. I guess maybe this is a good and bad thing because you don't want it to be easy for people to manipulate data, but if terminating an employee was a mistake I would like to easily be able to delete that record instead of rehiring.
  • The accrual setup is one of the biggest issues I have had with ADP. From the setup to execution this is a project that requires constant review even after the process has been completed.
John Loudermill, CPP profile photo

CD2 Learning

  • It is very difficult to understand each individual preference as there are so many.
  • The setup is not very user friendly as it is so complex.
No photo available

Likelihood to Renew

ADP Workforce Now

ADP Workforce Now 8.7
Based on 29 answers
Once you get used to Workforce Now, it becomes "home." Additionally, changing databases is such a huge decision that it is unrealistic to jump from one to another.
Kristie LaMar profile photo

CD2 Learning

No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now

ADP Workforce Now 8.3
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo

CD2 Learning

CD2 Learning 3.0
Based on 1 answer
Terrible to use for administrators. Hard to find the function you are looking for and over complicated
No photo available

Support

ADP Workforce Now

ADP Workforce Now 7.7
Based on 14 answers
ADP has gone back to the designated "team support" module for clients on the newer versions of WFN, and the introduction of "The Bridge" has just added additional resources for problem resolution. It is a blog of current users who can share ideas/solutions in real time. And open case numbers are relatively east to track, and will allow the clients to view status of specific cases in the near future. We currently have no open items!
Henri Pichal profile photo

CD2 Learning

No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now

ADP Workforce Now 8.2
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo

CD2 Learning

No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now

ADP Workforce Now 7.7
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo

CD2 Learning

No score
No answers yet
No answers on this topic

Alternatives Considered

ADP Workforce Now

Prior to our switch to ADP in 2009, we used Abra and had to manually enter timecards and record time. The flow in ADP Workforce Now is wonderful!
Karen Webb profile photo

CD2 Learning

No answers on this topic

Return on Investment

ADP Workforce Now

  • I handle all payroll aspects and the administration of our benefits, ESOP and 401k. Before ADP, I had an assistance who would key hours into our old system. Had so many key errors and we no longer have that since the employees clock in and out on their computer. Payroll is completed so quickly that I have more time to focus on other issues.
Karen Webb profile photo

CD2 Learning

  • Better trained people, more efficient
  • Less time to assign training, cost efficient
No photo available

Pricing Details

ADP Workforce Now

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

CD2 Learning

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

Add comparison