What users are saying about

CD2 Learning

1 Ratings

ADP Workforce Now

469 Ratings
Score 7 out of 101

CD2 Learning

1 Ratings
Score 7 out of 101

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Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

CD2 Learning

It is a very advanced system and has a lot of functionality. This can be great obviously but sometimes I feel like some scenarios, a simpler system would be perfectly sufficient. It is also important to use the training you have for the admin users, so that everyone has a better understanding of how to change preferences.
No photo available

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
CD2 Learning
Employee demographic data
ADP Workforce Now
8.1
CD2 Learning
Employment history
ADP Workforce Now
8.1
CD2 Learning
Job profiles and administration
ADP Workforce Now
7.7
CD2 Learning
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
CD2 Learning
Organizational charting
ADP Workforce Now
6.6
CD2 Learning
Organization and location management
ADP Workforce Now
7.3
CD2 Learning
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
7.9
CD2 Learning

Payroll Management

ADP Workforce Now
8.1
CD2 Learning
Pay calculation
ADP Workforce Now
8.7
CD2 Learning
Support for external payroll vendors
ADP Workforce Now
7.5
CD2 Learning
Benefit plan administration
ADP Workforce Now
8.0
CD2 Learning
Direct deposit files
ADP Workforce Now
8.7
CD2 Learning
Salary revision and increment management
ADP Workforce Now
7.9
CD2 Learning
Reimbursement management
ADP Workforce Now
7.7
CD2 Learning

Leave and Attendance Management

ADP Workforce Now
8.1
CD2 Learning
Approval workflow
ADP Workforce Now
8.1
CD2 Learning
Balance details
ADP Workforce Now
8.1
CD2 Learning
Annual carry-forward and encashment
ADP Workforce Now
8.1
CD2 Learning

Employee Self Service

ADP Workforce Now
8.2
CD2 Learning
View and generate pay and benefit information
ADP Workforce Now
8.8
CD2 Learning
Update personal information
ADP Workforce Now
8.7
CD2 Learning
View company policy documentation
ADP Workforce Now
8.6
CD2 Learning
Employee recognition
ADP Workforce Now
7.6
CD2 Learning
View job history
ADP Workforce Now
7.6
CD2 Learning

Asset Management

ADP Workforce Now
6.0
CD2 Learning
Tracking of all physical assets
ADP Workforce Now
6.0
CD2 Learning

HR Reporting

ADP Workforce Now
7.0
CD2 Learning
Report builder
ADP Workforce Now
7.1
CD2 Learning
Pre-built reports
ADP Workforce Now
7.0
CD2 Learning
Ability to combine HR data with external data
ADP Workforce Now
7.0
CD2 Learning

Onboarding

ADP Workforce Now
5.5
CD2 Learning
7.0
New hire portal
ADP Workforce Now
6.1
CD2 Learning
7.0
Manager tracking tools
ADP Workforce Now
4.9
CD2 Learning
7.0

Performance and Goals

ADP Workforce Now
7.8
CD2 Learning
Corporate goal setting
ADP Workforce Now
7.7
CD2 Learning
Individual goal setting
ADP Workforce Now
7.9
CD2 Learning
Line-of sight-visibility
ADP Workforce Now
7.7
CD2 Learning
Performance tracking
ADP Workforce Now
7.9
CD2 Learning

Performance Management

ADP Workforce Now
7.5
CD2 Learning
Performance plans
ADP Workforce Now
7.6
CD2 Learning
Performance improvement plans
ADP Workforce Now
7.5
CD2 Learning
Review status tracking
ADP Workforce Now
7.7
CD2 Learning
Review reminders
ADP Workforce Now
7.4
CD2 Learning
Multiple review frequency
ADP Workforce Now
7.3
CD2 Learning

Succession Planning

ADP Workforce Now
6.0
CD2 Learning
Create succession plans/pools
ADP Workforce Now
5.8
CD2 Learning
Candidate ranking
ADP Workforce Now
5.8
CD2 Learning
Candidate search
ADP Workforce Now
6.3
CD2 Learning
Candidate development
ADP Workforce Now
6.2
CD2 Learning

Recruiting / ATS

ADP Workforce Now
6.7
CD2 Learning
Job Requisition Management
ADP Workforce Now
7.9
CD2 Learning
Company Website Posting
ADP Workforce Now
7.5
CD2 Learning
Publish to Social Media
ADP Workforce Now
7.5
CD2 Learning
Job Search Site Posting
ADP Workforce Now
6.7
CD2 Learning
Duplicate Candidate Prevention
ADP Workforce Now
2.3
CD2 Learning
Applicant Tracking
ADP Workforce Now
7.3
CD2 Learning
Notifications and Alerts
ADP Workforce Now
7.6
CD2 Learning

Pros

  • Highly trained customer service representatives. When calling, wait times are usually short. All representatives have a broad base of training so most questions are resolved right away. There is an extensive 'back office' of more experienced team members to address the more complex issues and anomalies. Recent training updates including the common sharing of representative email address for ongoing follow up access.
  • Learning opportunities are available through videos, webcasts, PDFs , conferences and virtual conferences. I have found the quarter and year end videos to be especially helpful. I am appreciative of emails with links to articles with payroll relevance, saving me the time to research.
  • Reporting capabilities are extensive. There are many standard reports that provide the base report with opportunity to customize fields, sorting, etc. And they can be saved for future use, with additional edit capabilities. Also available are fully custom reports, built by the the user, with the option of guidance from an ADP report writer. My experience includes a completely custom created report that I now use on a regular basis. The personal attention and investment of time to get my report exactly as needed was much appreciated.
Melissa Rauch profile photo
  • The ability to restrict and customise the security preferences to ensure the system remains standardised.
  • The phone customer support is good because you can get through to someone when it is really urgent.
  • A lot of the interface is customisable as well, so you can change the look and feel yourself.
No photo available

Cons

  • Re-Hire process is not well-defined. I have not had an easy time with any employee I have re-hired. ADP has acknowledged that there are issues with this process so hopefully they are looking into it.
  • Reports - The report name does NOT always indicate what the final report will supply. It would be very helpful to show a sample of what the report looks like when completed so we can see if it has the information needed. At this point, I have to go thru the whole process of selecting the criteria and running the report and then find out if it is what I was looking for or not.
Joey Wilinski profile photo
  • It is very difficult to understand each individual preference as there are so many.
  • The setup is not very user friendly as it is so complex.
No photo available

Likelihood to Renew

ADP Workforce Now8.9
Based on 29 answers
It's in. It works. The cost compared favorably to the competition. I cannot imagine there would be reason to switch at this point.
Evan Saltzman profile photo
No score
No answers yet
No answers on this topic

Usability

ADP Workforce Now8.0
Based on 16 answers
The screens are very easy to understand and employees can easily navigate the system which makes it easier on me since I am not always having to answer questions.
Karen Webb profile photo
CD2 Learning3.0
Based on 1 answer
Terrible to use for administrators. Hard to find the function you are looking for and over complicated
No photo available

Support

ADP Workforce Now6.1
Based on 14 answers
The support from ADP client service is fantastic. Most of the time, one call can resolve my question or issue. On occasion, when I have a more complex issue, there will need to be follow up or even an amendment filed. In those instances, normally ADP sends a follow up email with the case number and details. I can then continue email contact with the representative (versus calling and starting over with someone new). On occasion I have needed to escalate an issue, either for more immediate resolution or a more experienced team member involvement. However, the CR team appears well trained as to when that level of involvement is appropriate and they will not hesitate to escalate.
Melissa Rauch profile photo
No score
No answers yet
No answers on this topic

Online Training

ADP Workforce Now8.4
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.1
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

ADP does the full processing which is why we switched to them. They are good at what they do so it made sense to let the experts do the processing and reporting.
Joey Wilinski profile photo
No answers on this topic

Return on Investment

  • Positive: Payroll and HR is a one person department. Accounting does not have to be involved and can concentrate on AP and AR.
  • Negative: Payroll can not be submitted early as the funds are processed and taken from the checking account too soon. This interferes with vacations and time off.
Joey Wilinski profile photo
  • Better trained people, more efficient
  • Less time to assign training, cost efficient
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

CD2 Learning

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details