What users are saying about

ADP Workforce Now

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483 Ratings
14 Ratings

ADP Workforce Now

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483 Ratings
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Score 7 out of 101
14 Ratings
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Score 7 out of 101

Add comparison

Likelihood to Recommend

ADP Workforce Now

For a small employer, with very little turnover and few benefit options, ADP may be too costly for the benefit. There are many affordable payroll providers available for small organizations.For large employers with many benefits options, employees in multiple locations, multiple tax jurisdictions and varied pay types (salary, hourly, commission, etc), ADP is ideal. The extended customer service hours, extensive resources for international pay, and capability for multi state taxation is crucial for an international employer.
Melissa Rauch profile photo

Epicor HCM

While Epicor HCM is functional for enterprises with many branch locations, I feel that is best suited out of the box for locations with corporately centralized HR. This overcomes some of the shortcomings of security capability and the need to spend a lot of time in configuring routing.The CSS portion of Epicor HCM is not as robust as competing systems and should not be used if corporations are actively looking to onboard at a high rate.
Joseph Moeller profile photo

Feature Rating Comparison

Human Resource Management

ADP Workforce Now
7.6
Epicor HCM
6.5
Employee demographic data
ADP Workforce Now
8.1
Epicor HCM
7.0
Employment history
ADP Workforce Now
8.1
Epicor HCM
6.5
Job profiles and administration
ADP Workforce Now
7.7
Epicor HCM
7.1
Workflow for transfers, promotions, pay raises, etc.
ADP Workforce Now
7.4
Epicor HCM
6.1
Organizational charting
ADP Workforce Now
6.7
Epicor HCM
3.7
Organization and location management
ADP Workforce Now
7.4
Epicor HCM
6.9
Compliance data (COBRA, OSHA, etc.)
ADP Workforce Now
8.0
Epicor HCM
8.1

Payroll Management

ADP Workforce Now
8.1
Epicor HCM
6.9
Pay calculation
ADP Workforce Now
8.7
Epicor HCM
6.1
Support for external payroll vendors
ADP Workforce Now
7.5
Epicor HCM
7.2
Benefit plan administration
ADP Workforce Now
8.0
Epicor HCM
5.5
Direct deposit files
ADP Workforce Now
8.6
Epicor HCM
7.6
Salary revision and increment management
ADP Workforce Now
7.8
Epicor HCM
6.7
Reimbursement management
ADP Workforce Now
7.8
Epicor HCM
8.0

Leave and Attendance Management

ADP Workforce Now
8.1
Epicor HCM
6.5
Approval workflow
ADP Workforce Now
8.1
Epicor HCM
8.2
Balance details
ADP Workforce Now
8.1
Epicor HCM
4.4
Annual carry-forward and encashment
ADP Workforce Now
8.1
Epicor HCM
7.0

Employee Self Service

ADP Workforce Now
8.2
Epicor HCM
7.3
View and generate pay and benefit information
ADP Workforce Now
8.7
Epicor HCM
7.0
Update personal information
ADP Workforce Now
8.7
Epicor HCM
5.9
View company policy documentation
ADP Workforce Now
8.5
Epicor HCM
9.9
Employee recognition
ADP Workforce Now
7.6
Epicor HCM
View job history
ADP Workforce Now
7.6
Epicor HCM
6.4

Asset Management

ADP Workforce Now
6.0
Epicor HCM
7.1
Tracking of all physical assets
ADP Workforce Now
6.0
Epicor HCM
7.1

HR Reporting

ADP Workforce Now
7.0
Epicor HCM
4.7
Report builder
ADP Workforce Now
7.1
Epicor HCM
5.6
Pre-built reports
ADP Workforce Now
7.0
Epicor HCM
3.4
Ability to combine HR data with external data
ADP Workforce Now
7.0
Epicor HCM
5.0

Onboarding

ADP Workforce Now
5.5
Epicor HCM
6.0
New hire portal
ADP Workforce Now
6.1
Epicor HCM
4.0
Manager tracking tools
ADP Workforce Now
4.8
Epicor HCM
8.0

Performance and Goals

ADP Workforce Now
7.7
Epicor HCM
5.4
Corporate goal setting
ADP Workforce Now
7.6
Epicor HCM
1.0
Individual goal setting
ADP Workforce Now
7.8
Epicor HCM
7.4
Line-of sight-visibility
ADP Workforce Now
7.6
Epicor HCM
7.0
Performance tracking
ADP Workforce Now
7.9
Epicor HCM
6.3

Performance Management

ADP Workforce Now
7.4
Epicor HCM
5.4
Performance plans
ADP Workforce Now
7.6
Epicor HCM
6.4
Performance improvement plans
ADP Workforce Now
7.4
Epicor HCM
1.0
Review status tracking
ADP Workforce Now
7.6
Epicor HCM
4.5
Review reminders
ADP Workforce Now
7.3
Epicor HCM
7.2
Multiple review frequency
ADP Workforce Now
7.2
Epicor HCM
8.0

Succession Planning

ADP Workforce Now
6.0
Epicor HCM
6.0
Create succession plans/pools
ADP Workforce Now
5.8
Epicor HCM
Candidate ranking
ADP Workforce Now
5.8
Epicor HCM
6.5
Candidate search
ADP Workforce Now
6.3
Epicor HCM
5.5
Candidate development
ADP Workforce Now
6.2
Epicor HCM

Recruiting / ATS

ADP Workforce Now
6.6
Epicor HCM
8.1
Job Requisition Management
ADP Workforce Now
7.9
Epicor HCM
8.1
Company Website Posting
ADP Workforce Now
7.5
Epicor HCM
9.0
Publish to Social Media
ADP Workforce Now
7.4
Epicor HCM
Job Search Site Posting
ADP Workforce Now
6.6
Epicor HCM
Duplicate Candidate Prevention
ADP Workforce Now
2.3
Epicor HCM
9.0
Applicant Tracking
ADP Workforce Now
7.2
Epicor HCM
7.3
Notifications and Alerts
ADP Workforce Now
7.5
Epicor HCM
7.2

Pros

  • Tax and governmental reporting. For a small business these reports are cumbersome, and time consuming
  • Direct deposit - no more printing out checks and distributing to all employees.
Joey Wilinski profile photo
  • There are absolutely no advantages to selecting Epicor as your primary HRIS.
  • In my personal opinion, avoid Epicor. Simple tasks become impossible.
  • The HRIS is inefficient and replete with major issues.
No photo available

Cons

  • Reporting can be somewhat challenging. You're able to build your reports and they've done a good job of streamlining the process but sometimes finding the correct code for reporting can be challenging. However, they have a team that builds custom reports for you so that's a small complaint.
Tara Kelly profile photo
  • Reports, the built in reports are useful but creating new reports is a bit more challenging. You have to either use an outside system like Crystal Reporting to get detailed reports that are not part of the package. If you have someone that knows Crystal it is easy if you do not then you have to take a class to learn it.
No photo available

Likelihood to Renew

ADP Workforce Now8.8
Based on 29 answers
  • Ease of use for the administrator and the employee
  • Perfect payroll audit - fewer payroll errors
  • Customer Service
  • Flexibility
  • Tax Service
  • Garnishment Service
Caroline Dula, CPP profile photo
Epicor HCM10.0
Based on 2 answers
I don't use it as a user, I implement it for clients as an outside consultant partner.
No photo available

Usability

ADP Workforce Now8.2
Based on 16 answers
Because most of the payroll piece is self explanatory. Some training may be required to learn the lingo, but they also have "help" screens available on each section. I use this function if I don't understand what is going on. The time and attendance piece is fairly easy for the employee to learn with very little training.
Caroline Dula, CPP profile photo
Epicor HCM7.0
Based on 2 answers
Where it's good: Epicor HCM at a high level has a straight-forward interface for navigating to the main content sections at either the employee or HR administrator level. The interfaces are consistent throughout the application, and after a brief learning curve, one can navigate through the remainder of the interface pages in any content area without too much difficulty. HCM also has great tools for making sure the analysis of data is available and accessible to non-programmer personnel.Where it struggles: One thing working against the usability of the HCM product is the overuse of the row-selection scheme for all many to many relationships. HCM uses a "select the row from the left frame" and then "enter data corresponding to this row in the right frame" scheme for most of its data entry components. One example of overuse is the employee address entry. During the first setup of an employee or during a candidate's application, HCM allows the user to specify multiple addresses. While this functionality is desired for long-term storage, an option doesn't exist to forgo this interface type for quick initial entry for the primary use case (one address per employee). This is one example, but is particularly visible when a candidate must also bridge the learning curve.
Joseph Moeller profile photo

Reliability and Availability

ADP Workforce Now8.6
Based on 3 answers
No answer on this topic is available.
Epicor HCM9.0
Based on 1 answer
The product was always available.
Amy Stuart, HRIP profile photo

Performance

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
Epicor HCM9.0
Based on 2 answers
The product performs well. As with any software there are bugs and system enhancements needed, but there are channels in place to let Epicor know what they are so they can add to future versions. Open Enrollment and Salary Planning can be a bit slow at times.
Amy Stuart, HRIP profile photo

Support

ADP Workforce Now6.7
Based on 14 answers
The payroll support is excellent, but the support on the technical side is lacking. The support for the portal is especially lacking. I think they need more training to be able to serve the customer more efficiently. I have had issues with employees not being able to log in even after resetting the password, and have had to call back a couple of different times to get results. Luckily I don't have issues that I need to call them about very often.
Caroline Dula, CPP profile photo
Epicor HCM8.0
Based on 3 answers
I have had to contact support a few times since we have been using the software. I have always gotten very timely responses and have never had a time when they either could not help me or were not responsive.
Cheryl Atkins profile photo

In-Person Training

ADP Workforce Now8.2
Based on 2 answers
No answer on this topic is available.
Epicor HCM10.0
Based on 1 answer
We had someone from Epicor come on site to do training, and we "shared" our trainer with another company who was also doing the same major upgrade. It was nice to have another company there so we could ask each other (and the trainer) questions. This allowed for more meaningful discussions during training.
Amy Stuart, HRIP profile photo

Online Training

ADP Workforce Now8.3
Based on 5 answers
The instructions from the recruiting agency on how to use the system was pretty straightforward. It provided step-by-step procedures on where you would need to log in your hours as well as what you would need to highlight (i.e. regular, overtime, etc.) detailing the type of hours that were worked overall. The handout also provided some pictures of the application
Benjamin Yee profile photo
No score
No answers yet
No answers on this topic

Implementation

ADP Workforce Now7.3
Based on 8 answers
Either assign more than one specialist to the implementation process, or assign less clients to the implementation specialist. The process requires attention to detail and the ability to test and re-test as well as verify the information. It also requires a lot of back and forth between the client ant the implementation specialist, so they need to be readily available during the whole implementation process.
Caroline Dula, CPP profile photo
Epicor HCM7.1
Based on 2 answers
As stated earlier, you won't find all of the problems and things that you would like to improve on until you implement. After go-live, you then will have a long period of adjustment as you get the data and processes to work the way that you really want them to.
No photo available

Alternatives Considered

When making the choice to pursue WFN, I courted four companies. All had bells and whistles comparable to WFN, some even had sexier features, but none had the same business longevity as ADP. I entered this agreement hesitantly due to ADP's customer service reputation, but dedicated myself to learning the programming and exploring the system weekly. This undoubtedly helped me communicate my needs and accomplish our agency goals. I am SO HAPPY that we landed with WFN and would highly recommend it to colleagues. From payroll to benefits management, WFN is a win.
Sarah Hersh, PHR profile photo
After a failed implementation with Open4, we needed a solution that was more usable with our end-users. The outdated system provided by one of ADP's products needed to be replaced. We chose Epicor HCM because we were enticed by the functionality it provided and ease of use, as well as its ability to be integrated with Epicor ERP, a product which we had owned and used for several years.
Joseph Moeller profile photo

Scalability

ADP Workforce Now8.6
Based on 2 answers
No answer on this topic is available.
Epicor HCM8.6
Based on 3 answers
Performance is not noticeably impacted by adding more users. Microsoft IIS and SQL are Epicor HCM's underlying technology and have proven reliability. In addition, IS staff are easy to find that know these technologies.
Gary Siebenlist profile photo

Return on Investment

  • ADP Workforce Now has really moved our organization into a self-service model. We utilize mobile access, iPay, employee engagement via the Portal, etc.
  • The complete separate between HR and Payroll is very challenging and, to be honest, unacceptable. We have learned to work with it but it is a very poor model for Corporate America. But, ADP knows this and will no longer sell this product. Anyone converting to ADP now will have the latest and greatest which hopefully will meet the reporting/functionality of their biggest competitors.
  • The most positive area of WFN is Benefit Administration. It does it all and is very easy to use.
Henri Pichal profile photo
  • Overall Epicor HCM is meeting the needs of the HR department and those of the organization. It increased our internal customer satisfaction for employees and managers and positively impacted the efficiency of the HR team.
No photo available

Pricing Details

ADP Workforce Now

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details
Please contact ADP for a product demo and ask about a hands-on "test drive" of Workforce Now.

Epicor HCM

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details