Adyen vs. PayPal Zettle

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Adyen
Score 8.8 out of 10
N/A
Adyen is a payment gateway software solution offered by Adyen.N/A
PayPal Zettle
Score 7.8 out of 10
N/A
PayPal Zettle (formerly PayPal Here) is a POS and payment processing system that includes either a mobile card reader or a chip reader (hardware), and is powered by the mobile PayPal Here app. Admins can add up to 1,000 users per account, and the app also includes invoicing, reporting, and inventory management features. The pricing structure for payment processing is: 2.7% per US card swipe. 3.5% + $0.15 to key in cards. 2.9% + $0.30 to invoice. 1% for cross-border transfers.N/A
Pricing
AdyenPayPal Zettle
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
AdyenPayPal Zettle
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
AdyenPayPal Zettle
Payment Gateways
Comparison of Payment Gateways features of Product A and Product B
Adyen
8.5
9 Ratings
31% above category average
PayPal Zettle
-
Ratings
Fraud Detection8.29 Ratings00 Ratings
API or SDK8.79 Ratings00 Ratings
Recurring Payment Support8.49 Ratings00 Ratings
Billing and Invoicing Support8.39 Ratings00 Ratings
Global Support8.39 Ratings00 Ratings
Payment Form Acceptance9.19 Ratings00 Ratings
Best Alternatives
AdyenPayPal Zettle
Small Businesses
Apple Pay
Apple Pay
Score 9.1 out of 10
Square POS
Square POS
Score 9.5 out of 10
Medium-sized Companies
Apple Pay
Apple Pay
Score 9.1 out of 10
Epicor Eagle
Epicor Eagle
Score 8.1 out of 10
Enterprises
Amazon Pay
Amazon Pay
Score 8.4 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AdyenPayPal Zettle
Likelihood to Recommend
8.8
(16 ratings)
8.6
(18 ratings)
Likelihood to Renew
8.6
(3 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Availability
8.6
(7 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(5 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AdyenPayPal Zettle
Likelihood to Recommend
Adyen
Ayden has been a great resource for us with international transactions. We know that they can be a trusted gateway when it comes to dealing with our client's money. Thankful to have that confidence in this system. It also has a user-friendly interface, which allows for a concise process with clients as well.
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PayPal
I recommend PayPal Zettle quite a bit, actually. Its flexibility is easy enough to use for people who are not used to technology. Square has good traits, too, but since so many people already have PayPal accounts, it makes it much easier to use. It is perfect for everyday use of bot large and small transactions.
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Pros
Adyen
  • PCI DSS Compliant Solution
  • Provided options to configure a specific list of payments, like Alipay, ACH, PayPal, etc.
  • Good support and quick solution for the technical help
  • Well described documentation on technical integrations
  • Drop in framework to display the payment options
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PayPal
  • The PayPal Here hardware connection is very effective, my mobile device recognizes it immediately and the PayPal Here application to receive payments also recognizes it immediately. I don't have to wait a long time like some other POS.
  • Transactions are made instantly, you just have to pass the NFC chip inside the PayPal Here system, and in a second the transaction will be carried out and it will be shown in the history of the PayPal account registered in the POS.
  • It is very easy to provide a receipt to the customer when they use their card within our PayPal Here POS system, as it allows us to digitally send a ticket to the customer and also allows us to send the invoice by email.
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Cons
Adyen
  • I would like to be able to create my own reports, like a combination between "Received payment details" and "Interactive payment accounting".
  • Maybe you can have a better integration with PayPal. The disputes are reflected all wrong in Adyen, for example if we accept a chargeback in PayPal, in Adyen we see a "chargeback reversed" status first, then we see a "refund" status. This is very confusing for us, we have accepted that chargeback, which means we have lost the case, what are a Chargeback Reversed and a Refund statuses doing here? I think PayPal is trying to unblock the transaction that received the chargeback, but this is a very confusing way of handling the chargebacks. If I look at the "Dispute transaction details" reports, all the PayPal chargebacks are "won" because of that "Chargeback reversed" status, which is obviously wrong, we lose some cases and we win others.
  • Amex chargebacks could be integrated. We don't see them in Adyen at all.
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PayPal
  • While swiped payments are easy, manual entry of payment information often fails. This is a major roadblock when you are in the service industry because not everyone who is making payment is on site.
  • In almost every instance of accepting a payment, we have to call in and reverify every piece of information about our business before we are successful.
  • Whatever system they use to determine how high risk your business is can limit your usage if they get it wrong.
  • Customer service is inconsistent at best. Sometimes issues are handled quickly and easily, other time you have to jump through hoops.
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Likelihood to Renew
Adyen
Well, Ayden is a very easy system to manage, it allow the user a nice visibility and many details about the clients. It integrated very easily to our system and allow us to increase our activity. In addition, Ayden have a very good help center that available all the time and very helpful.
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PayPal
There are no monthly costs, the only expense is the card processing fee which is lower than nearly everyone else out there.
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Usability
Adyen
No answers on this topic
PayPal
I absolutely LOVE this system. It is very fast and easy to use, and integrates with my eCommerce platform perfectly. The card processing fees are really low and the money is in my account quickly, even on weekends! I can either keep the funds in my PayPal account and access them with my PayPal business debit, or I can transfer them to my back (or a combination of these). The funds are always in my bank next business day. Also, it was one of the least expensive solutions out there as far as the hardware goes.
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Reliability and Availability
Adyen
Response time are as expected, and Adyen team is always knowledgeable and are clear subject matter experts. Quite often I am assigned an engineer who is not in our time zone and sometimes 8-12 hours different from me. This causes delays in resolution due. It would be great to have a support agent who is located in the US.
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PayPal
Adding skus was down for 1hr one day, otherwise have never experienced an outage.
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Performance
Adyen
No answers on this topic
PayPal
Everything is very fast. Adding products, selling products, processing cards, and receiving funds.
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Support Rating
Adyen
No answers on this topic
PayPal
Support hasn't been needed in the 2 years of using PayPal but I have received calls from the company in the past asking about my experience with the device that was sent to me and they were pretty helpful with advice. Support is all over the internet if needed but for emergencies, so it is best to contact them during business hours.
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Implementation Rating
Adyen
No answers on this topic
PayPal
It went very smoothly.
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Alternatives Considered
Adyen
Adyen has better handling of Disputes, provides much more detailed forecasts and withdrawal reports. Adyen has a specific page to clear doubts much more complete. Adyen have not fees for processing refunds, have not fess for chargeback received, and have not fees for retry process payments. And your processing fees are very attractive.
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PayPal
The main selection criteria were ease of use and the presence of a plugin for WooCommerce. However, in practice it turned out that an important factor is also the availability of the product for purchase in a small batch and at an affordable price. I chose PayPal Zettle because I was able to easily and simply purchase it in my country.
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Scalability
Adyen
No answers on this topic
PayPal
Have not run into any limitations as of yet, with 500 SKUs entered and counting.
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Return on Investment
Adyen
  • I cannot see any negative impact.
  • It is good to synchronize the payment details that come from Adyem in our CRM and this allows us, now, to manage refunds and subscriptions in there and get any action done in real time and recorded in all the platforms.
  • Quick and reliable it is a good tool to be used for managing and checking credit card transactions details.
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PayPal
  • PayPal Here has allowed us to have a retail presence when we are away from our home location.
  • We have sold literally millions of dollars in merchandise at events over the last several years that we otherwise would not have been able to.
  • The only negative about PayPal Here is that we did not implement it sooner.
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