AgentTime Scheduler vs. Calabrio Teleopti WFM

Easy for employees to adjust everything on time and it has smart scheduling features as compared to other software. AgentTime Scheduler is always one step ahead of others. However, the problem encountered by customers is that they cannot manage to sign in to the system to print schedules prepared for them and we keep getting negative feedback.

Incentivized

Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.

Incentivized

• Customers can log in the system 7/24 without facing any problems.
• AgentTime has the best features and safe connections for the staff.
• Workers can send messages on time when the school has some class cancelations to all students.

Incentivized

• Schedule management is intuitive and easy to follow
• The ability for agents to request and swap shifts works well
• Agent tools for viewing schedules and requests is user friendly

Incentivized

• Price of it might be expensive for small business but the product can still be used by any type of business.
• Logging into the system is taking some time. It should be checked to see what is going on inside the system.
• The scheduled time which is sent via e-mail is not received on time. It may have some bug problems.

Incentivized

• System uptime. We use their cloud solution and unfortunately there's been a number of outages.
• PTO management, could use more features like waitlisting, time off canceling and offline management

It serves my needs perfectly, but it sometimes glitches where you press a link and it downloads the page instead of opens it.

Incentivized

I think AgentTime Scheduler truly does exactly what is needed from me on a day to day. It is the only scheduler I have used since being with the company

Incentivized

I have worked for other smaller companies that have just used excel sheets to manage scheduling and it was a complete mess. This is a complete and utter 180 in that scheduling is so simplified and creates/causes basically zero conflict among staff.

Incentivized

• Customers experiencing sign-in problems.
• Taking responses from our staff on time satisfies our customers.
• The software is truly confidential and safe. This is first thing what we users are looking for and AgentTime has this.

Incentivized

• They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
• In general, the software is very easy to use and offers a wide range of working functions.

Incentivized