15 Ratings
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Score 9.1 out of 101
11 Ratings
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Score 9.7 out of 101

Likelihood to Recommend

Agiloft Flexible Service Desk Suite

Agiloft is great for tracking events and recording the process to close the event out thoroughly and efficiently.
Matt Gibson profile photo

Brand Embassy

Brand Embassy is excellent for brands that utilize a great influx of traffic, though even smaller channels will surely see a ton of improved feedback by using the platform. Having the ability to approach each audience differently yet organize the results and responses together, with the option for comparison and having the report issued separately or together is a great deal better than to have to do the manual work yourself (not to mention it is not going to be as insightful nor precise).
Milko Aritonoski profile photo

Feature Rating Comparison

Incident and problem management

Agiloft Flexible Service Desk Suite
9.5
Brand Embassy
Organize and prioritize service tickets
Agiloft Flexible Service Desk Suite
10.0
Brand Embassy
Service restoration
Agiloft Flexible Service Desk Suite
10.0
Brand Embassy
Self-service tools
Agiloft Flexible Service Desk Suite
9.7
Brand Embassy
Subscription-based notifications
Agiloft Flexible Service Desk Suite
10.0
Brand Embassy
ITSM reports and dashboards
Agiloft Flexible Service Desk Suite
7.8
Brand Embassy

ITSM asset management

Agiloft Flexible Service Desk Suite
9.1
Brand Embassy
Configuration mangement
Agiloft Flexible Service Desk Suite
8.5
Brand Embassy
Policy and contract enforcement
Agiloft Flexible Service Desk Suite
9.7
Brand Embassy

Change management

Agiloft Flexible Service Desk Suite
9.9
Brand Embassy
Change requests repository
Agiloft Flexible Service Desk Suite
9.7
Brand Embassy
Service-level management
Agiloft Flexible Service Desk Suite
10.0
Brand Embassy

Pros

Agiloft Flexible Service Desk Suite

  • Keeps track of agenda items
  • Keeps track of hours spent on projects by contributor
  • Keeps a record of solutions
Matt Gibson profile photo

Brand Embassy

  • Gathering all the comments from several channels including YouTube
  • Seamless cooperation of several team members
  • Option to approve all or selected comments by supervisor before publishing them
Jiri Rydl profile photo

Cons

Agiloft Flexible Service Desk Suite

  • The documentation was a little dated, but they have recently updated the online help and now it is in line with the current version features.
Don Ruxton profile photo

Brand Embassy

  • Option to rank the comments as positive/neutral/negative could be more uselful
  • Some tool to archive selected posts for future references would be useful
  • That's probably due to lack of technical skills :-], but we were not able to differentiate between fans and real customers in the app
Jiri Rydl profile photo

Likelihood to Renew

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 8.9
Based on 9 answers
It definitely works for what we need and is the best product for us. Also, I can't imagine many companies can offer support as great as they do.
Elizabeth Lepisto profile photo

Brand Embassy

Brand Embassy 7.7
Based on 5 answers
I still use the platform:- its use is customer friendly- improves and speed up customer care on SM - improves speed and quality of internal processes/communication- monitor/measure all valuable metrics
Michaela Havelková profile photo

Usability

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 7.3
Based on 2 answers
For the most part, it is an easy and intuitive system to use. There are many small things that could be improved to make the system work even easier. However, overall it is very easy to use if you have a good grasp on computer programs and using them to build things. I do not have any computer science or programming background, and I am able to use this system with few problems.
Elizabeth Lepisto profile photo

Brand Embassy

No score
No answers yet
No answers on this topic

Support

Agiloft Flexible Service Desk Suite

Agiloft Flexible Service Desk Suite 9.1
Based on 2 answers
We get excellent expert support whenever we need it, which is rarely because usually we can easily figure out what to do without needing help.
Max Henrion profile photo

Brand Embassy

Brand Embassy 9.1
Based on 3 answers
It is difficult to describe just how awesome the support guys and gals at Brand Embassy are. Ever-present and eager to help, with kind and helpful attitude and you can really feel they are doing this to help you make results
Milko Aritonoski profile photo

Alternatives Considered

Agiloft Flexible Service Desk Suite

We selected Agiloft as their product had the most features and required the least programming to implement and add new features.
Don Ruxton profile photo

Brand Embassy

We use SentiOne mainly for measuring sentiment. On the other hand Brand Embassy is our core tool for communication with our customers on social media. That is the main reason why we use it.
Pavla Šedivá profile photo

Return on Investment

Agiloft Flexible Service Desk Suite

  • We have been able to reduce the time to resolve service related issues drastically. We also use our system for account requests, assets management, software requests and handling confidential issues with added security and that table.
Don Ruxton profile photo

Brand Embassy

  • Faster communication on Social media as well as improved response rate!
  • More people and stakeholders in the company are part of the new process. That causes higher quality answers in shorter time period.
  • CRM section provides valuable information about customers and communication history.
Michaela Havelková profile photo

Screenshots

Brand Embassy

Pricing Details

Agiloft Flexible Service Desk Suite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Brand Embassy

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Add comparison