What users are saying about

Airtable

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233 Ratings
8 Ratings

Airtable

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233 Ratings
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Score 9.1 out of 101
8 Ratings
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Score 6.8 out of 101

Add comparison

Likelihood to Recommend

Airtable

Any sort of database--keeping records of all of our volunteers, recipients, organizations, etc
Juliet Sternberg profile photo

Front

Front is definitely good for teams that are spread out, in different locations. It's also a very good way to integrate general mailboxes such as a "sales@" type email, and your individual work email so you don't have to continually log into multiple email boxes.
Rick Scouffas profile photo

Feature Rating Comparison

Project Management

Airtable
8.0
Front
6.4
Task Management
Airtable
8.4
Front
7.0
Resource Management
Airtable
8.9
Front
Gantt Charts
Airtable
6.4
Front
5.0
Scheduling
Airtable
8.0
Front
6.0
Workflow Automation
Airtable
8.1
Front
5.8
Team Collaboration
Airtable
9.1
Front
Support for Agile Methodology
Airtable
8.0
Front
Support for Waterfall Methodology
Airtable
7.7
Front
Document Management
Airtable
8.1
Front
Email integration
Airtable
6.6
Front
Mobile Access
Airtable
8.1
Front
7.9
Timesheet Tracking
Airtable
8.5
Front
Change request and Case Management
Airtable
7.9
Front
Budget and Expense Management
Airtable
8.5
Front
Search
Airtable
Front
7.9
Visual planning tools
Airtable
Front
5.0

Communication

Airtable
Front
7.8
Chat
Airtable
Front
8.0
Notifications
Airtable
Front
6.9
Discussions
Airtable
Front
6.0
Integrates with Gmail and Google Hangouts
Airtable
Front
9.1
Integrates with Outlook
Airtable
Front
9.0

File Sharing & Management

Airtable
Front
9.5
Video files
Airtable
Front
10.0
Audio files
Airtable
Front
10.0
Access control
Airtable
Front
8.1
Integrates with Google Drive
Airtable
Front
10.0
Device sync
Airtable
Front
9.5

Pros

  • It's very easy to use. I was able to start from scratch and get a pretty complex workflow set up in just a couple hours.
  • The ability to create one "master table" with every piece of possible information is good for the "deep dive" members of the team, but then it's easy to create views and calendars based on just a few pieces of data that are better for one specific use or person.
  • Being able to store draft content on the system as attachments means that the review copy/image can be included in the workflow rather than as a separate email or in another tracking system.
  • The ability to quickly group, sort and filter on the master table make it easy for the power-users to work with the full set of information, but still find a specific project quickly.
Andy Havens profile photo
  • I call them "sticky notes" but Front calls them Comments. It's a way to collaboratively make comments on messages sent to joint inboxes for folks to coordinate a response before it goes back to the sender.
  • When exchanging with someone using the Comments feature, someone can create a draft reply and then share it before it goes out. It also includes the typing indicator letting you know they are not just replying, but specifically working on a draft reply. These things are really great for individuals, or teams, that don't sit next to each other.
  • Tagging. It's a fairly simple concept, but very useful for classifying notes and being able to manage, what could be, a messy inbox. Additionally, the ability to have your own personal tags really allows the user to manage their own messages in a way that works best for them.
Rick Scouffas profile photo

Cons

  • I can't actually think of any road blocks or insufficiencies yet!
Dana Luco profile photo
  • Their integration to Salesforce is lacking. As the owner of our productivity tools and how they are used, I have very little control over what things to enforce, or even change what objects are available. For example, we don't use Cases in Salesforce but with the Salesforce integration the Cases object shows up. There's no need to have that there. I've heard there is a roadmap improvement forthcoming.
  • One of our uses is for our sales development reps to prospect with visitors. Because of the high volume of inquiries it's difficult for our reps to efficiently manage all their follow ups. It would be nice if we could run a "scheduled campaign" where a predesigned cadence of email follow ups can be sent automatically. To be clear, they do have a scheduling capability, but it just can't be used as a prebuilt option.
  • Integrations to other systems require you have a user account to those systems. We have SSO and therefore we don't always have a user account. For example, out integration to Jira uses SSO so we don't each have individual Jira logins. This is an outage for us.
Rick Scouffas profile photo

Likelihood to Renew

Airtable9.1
Based on 1 answer
compared to other products it is just fabulous.
Andrej Vrsansky profile photo
No score
No answers yet
No answers on this topic

Usability

Airtable9.0
Based on 5 answers
Just so easy to learn/use. Very intuitive in its application logic.
Sherry Raeder profile photo
No score
No answers yet
No answers on this topic

Support

Airtable7.3
Based on 1 answer
Sometimes, I have to wait a bit longer but I'm on a low priced option so I understand why. Generally, they're able to provide me solutions to my problems as long as I'm not in a rush.
Malcolm Colman-Shearer profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

I don't think there is a comparable product. Nothing I have seen is as intuitive to use and at the same time has such broad-reaching potential. I feel confident to onboard who have never seen Airtable only because it is so easy to use. At the same time, I feel we could spend the next year exploring the current functionality. It's probably the most exciting productivity tool I've seen in 18 months - I don't say that with hyperbole. It is going to change the game for our company and anyone else who uses it.
Seth Cochran profile photo
Zendesk is by far the market leader here and offers a tremendous solution. It is, of course, very expensive -- especially if you require multi-brand support. Many of the other solutions (except Groove) offer some flavor of multi-brand support but they are not as good as Zendesk. For example, the HappyFox multi-brand solution breaks down when it comes to FAQ setup -- the setup is extremely cumbersome and not worth the effort. The other area to watch out is with mobile support. Zendesk offers a clean and intuitive design on any device automatically out-of-the-box. Others, like Cayzu, are solid, but lack mobile support at this level -- probably a deal-breaker for most.We started using Front before we realized how important a live, robust FAQ resource would be for each site that we support. As we've learned firsthand, it would have been much better to integrate these features from the outset -- and hence we should have chosen something other than Front. If you are just supporting your customers with a single email address and don't have an extensive FAQ or knowledgebase, then Front could be a great option for you.
No photo available

Return on Investment

  • If not for Airtable I would have had to pursue a CRM system and an asset management system, plus some sort of task management system for multiple employees, and manage my budget in Excel which is a pain when it gets complex. Airtable lets me put all this in one system, light weight, extremely powerful, and extremely efficient. Exactly what we needed. I am so happy this system exists.
  • Airtable is free and you can get quite a bit in there and use it for a while before deciding to go to the paid version. Therefore the proof of concept was quite easy to bring it into our organization. We've been using it for a few months and it's made everyone's lives easier, so moving now to the paid version is a no-brainer. I didn't have to ask everyone to take a big leap of faith in the beginning and there was no big up front resource investment either, at least relative to setting up any other software or even complex Excel workbooks.
  • Several people in our organization have commented that this system has made their lives far easier, because we can now keep track of our tasks and our events. Our key people are both saner and more efficient.
  • The paid version of Airtable is DIRT CHEAP in comparison to the systems it stands in for. I cannot emphasize this enough.
James Shafstall profile photo
  • Very easy to get set up initially and add agents.
  • Can become expensive compared to other more full-featured support ticketing solutions on the market, especially when you grow beyond 3-4 agents.
  • Lack of more advanced workflow features should be a consideration; you may need to switch down the road.
  • Lack of ticketing forms and intelligent FAQ/knowledgebase integrations with canned responses has caused us to invest in other areas (becoming harder to justify long-term).
No photo available

Pricing Details

Airtable

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Airtable Editions & Modules
Airtable
Additional Pricing Details

Front

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Front Editions & Modules
Front
Edition
Basic
$151
Premium
$291
Enterprise
$491
1. per user/month
Additional Pricing Details