What users are saying about
3 Ratings
95 Ratings
3 Ratings
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Score 9.2 out of 101
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8 out of 101

Likelihood to Recommend

Amity

  • For success teams that are siloed, with a large stack to manage; it works amazingly
  • Or small teams
  • For Teams that may have a lot of revenue targets, it's hard
Janielle Loken profile photo

Totango

Great for CSM and Client Services teams. Can help increase collaboration with Sales side. Really helps frame out how CSMs should be spending time and definitely helps with what clients to focus on. Has allowed us to stop focusing last minute on renewals and get a longer view to catch potential churn.Not really a "Support" software or [meant to] take the place of something like Zendesk.
Stephen Wilson profile photo

Feature Rating Comparison

Security

Amity
8.0
Totango
4.2
Role-based user permissions
Amity
8.0
Totango
4.2

Platform & Infrastructure

Amity
9.5
Totango
5.7
API
Amity
10.0
Totango
6.6
Integration with Salesforce.com
Amity
9.0
Totango
5.2
Integration with Marketo
Amity
Totango
5.4

Customer Data Extraction / Integration

Amity
9.0
Totango
6.8
Product usage
Amity
9.0
Totango
7.5
Help desk / support tickets
Amity
9.0
Totango
6.1

Customer Success Management

Amity
9.0
Totango
6.5
Customer profiles
Amity
10.0
Totango
7.9
Automated workflow
Amity
9.0
Totango
7.1
Internal collaboration
Amity
8.0
Totango
5.1
Customer health scoring
Amity
10.0
Totango
6.5
Customer segmentation
Amity
8.0
Totango
6.0
Sponsor tracking
Amity
Totango
6.1

CSM Reporting & Analytics

Amity
8.0
Totango
6.5
Customer health trends
Amity
6.0
Totango
6.1
Engagement analytics
Amity
9.0
Totango
5.9
Revenue forecasting
Amity
7.0
Totango
7.0
Dashboards
Amity
10.0
Totango
7.2

Pros

Amity

  • Service
  • Data mapping
  • Displays data
Janielle Loken profile photo

Totango

  • Support and Customer Success have been very helpful in teaching/coaching and responding quickly.
  • Tool has never gone down or let us down when we needed to access important data.
  • Interface and usability is super straightforward and easy to use.
  • They are consistently releasing new, relevant features.
Jamie Wang profile photo

Cons

Amity

  • Some times it's too much customization
  • Better ways to take care of upsells
Janielle Loken profile photo

Totango

  • When customizing a current report and saving under a different name, at times it overwrites the previous report. This requires you to go into the previous report and undo any edits that were made.
  • I've never felt more care and attention from a CSM team before, but at times they can overcommunicate; more than 2 or 3 times a week.
  • They should consider relocating the "What's New" tab somewhere more visible. I often forget to scroll all the way to the bottom of the screen and check on which new features have been released.
No photo available

Likelihood to Renew

Amity

No score
No answers yet
No answers on this topic

Totango

Totango 4.8
Based on 2 answers
The software has lot of issues. We are saving things and then it disappears which creates lot of confusion as well as problems. Money is also lost because of it. The employees also get confused and then they end up with lot of problems with the customer. The notification is not that great. It's so bad and cannot be completely read. So when a pile of notifications come we will ignore all of them.
John Abraham profile photo

Usability

Amity

No score
No answers yet
No answers on this topic

Totango

Totango 7.5
Based on 5 answers
Because it's good.
John Abraham profile photo

Reliability and Availability

Amity

No score
No answers yet
No answers on this topic

Totango

Totango 4.5
Based on 1 answer
Totango is available all the time . the only problem is that some times it takes time to load specially the records of the customers. The data loading inside the customer account is fast. It may be because of internet service but still it can i,prove a lot. i have seen other competitors software which is faster
John Abraham profile photo

Support

Amity

No score
No answers yet
No answers on this topic

Totango

Totango 5.7
Based on 2 answers
Because of heavy issues, we lose track of one thing and then end up with so many other things.
John Abraham profile photo

Implementation

Amity

No score
No answers yet
No answers on this topic

Totango

Totango 7.1
Based on 11 answers
Robyn and Saumya were very helpful! Easy, quick implementation.
Josh Carlson profile photo

Alternatives Considered

Amity

Amity understands that we need more than views to manage a cuatomer... you have to have a CRM.
Janielle Loken profile photo

Totango

I believe Totango was financially a better-deal, and could handle our implementation timeframe quicker.
No photo available

Scalability

Amity

No score
No answers yet
No answers on this topic

Totango

Totango 2.7
Based on 1 answer
Information keeps missing and changing in totango . Because of that there is are lot of problems with it. We need to manually keep the backup in an another file. More over if in case we take the backup its so hard to track since its all in numbers. Totango can be much better if the cloud storage is working fine. My company is planning to discontinue due to this factor
John Abraham profile photo

Return on Investment

Amity

  • Faster churn indicators
Janielle Loken profile photo

Totango

  • It has helped our executives strategize on how to increase our users adoption
  • It helps us understand where our customers stand relative to other customers
  • We need user reporting to see the full picture
No photo available

Pricing Details

Amity

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

Totango

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

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