What users are saying about
8 Ratings
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Score 7.2 out of 101
8 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

AppRiver

I think AppRiver is suited for a small business looking for some basics for securing their email flow. Simple easy to use tools and the web GUI is great. The as-a-service feature is great as a small business doesn't have to set up or maintain scanning hardware or software on-premise. They also have a feature that caches emails if unable to be delivered, unfortunately, unlike other vendors they do not have an emergency inbox available online at this time. I think larger businesses that need to ensure delivery of emails with DKIM and DMARC are going to find that this service is lacking and not able to handle some of the new norms of email security.
No photo available

Cisco Cloud Email Security

We have been using this software at our company for approximately two years now. We have had excellent results from it thus far. This tool is very robust and provides a layered approach towards email security. We have it installed for our employees mobile devices as well.
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Feature Rating Comparison

Secure Email Gateway

AppRiver
7.7
Cisco Cloud Email Security
8.1
Anti-malware
AppRiver
7.7
Cisco Cloud Email Security
8.0
Cusomizability
AppRiver
8.7
Cisco Cloud Email Security
8.0
Data Loss Protection
AppRiver
10.0
Cisco Cloud Email Security
8.0
Threat Detection
AppRiver
6.0
Cisco Cloud Email Security
9.0
Sandboxing
AppRiver
7.0
Cisco Cloud Email Security
8.0
End-to-End Encryption
AppRiver
6.7
Cisco Cloud Email Security
8.0
Management Tools
AppRiver
7.7
Cisco Cloud Email Security
8.0

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman profile photo

Cisco Cloud Email Security

  • Incoming mail policies and content filtering are easy to implement.
  • Security aspects of the service are great at filtering out unwanted traffic: anti-spam, anti-virus (Sophos and Mcafee), Cisco AMP, outbreak filters, reputation filtering, etc.).
  • Email tracking through the SMA is a breeze, so if you have specific users that are having problems in the receipt of emails, research into the problem is quick and easy.
  • The reporting is detailed for operations and security functions.
Randy Zuehlke profile photo

Cons

AppRiver

  • It didn't block spam well enough. We constantly had spam and spoofed emails come through that many people thought were legitimate. Became a bit of a problem for us.
No photo available

Cisco Cloud Email Security

  • Initial configuration takes time to perform as it is a very powerful solution.
  • Limited context sensitive help.
Wouter Hindriks profile photo

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton profile photo

Cisco Cloud Email Security

No score
No answers yet
No answers on this topic

Support

AppRiver

AppRiver 6.7
Based on 3 answers
I would say they have great support for simple things, but once you have to dig deeper into issues that may be caused by things that are on their end the support gets thin and can be frustrating as they don't seem to have a second tier of support. They don't have any info on DMARC or DKIM or when they will possibly be implementing it. Help with email delivery is super sparse unless you have their hosted exchange service. But when they are smart hosting they do not have much to add to why your email may not be getting where it was intended
No photo available

Cisco Cloud Email Security

No score
No answers yet
No answers on this topic

Alternatives Considered

AppRiver

We evaluated Rackspace but found their partner program to be less attractive. Clunky and smaller margins.
No photo available

Cisco Cloud Email Security

Cisco was at least better than or equal to the others but within our budget. It provided all of the services of anti-spam, content filtering, anti-virus, DLP, encrypted email service, scalability, and more than the others. Cisco name and reputation were also key in our decision.
Randy Zuehlke profile photo

Return on Investment

AppRiver

  • AppRiver has reduced the time we spend on addressing spam and email borne viruses by at least 95%. Back in the early/mid 2000's, we spent hours a week dealing w/ spam, now its a few minutes a month, mostly approving whitelist requests and helping clients w/ misunderstandings about why something was blocked by the spam filter.
  • We make decent margins on Office 365 and the provisioning time has been easily cut by two thirds for new clients.
  • Probably the largest impact is the lack of time we spend managing the solution. When managing your own spam filter, it needs care and feeding. With AppRiver, once you get someone signed up, you don't have to manage the tool.
Todd Swartzman profile photo

Cisco Cloud Email Security

  • Data breaches and data loss can be extremely detrimental to any company. So far this security tool has been a great investment in preventing any form of data compromise.
No photo available

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Cloud Email Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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