What users are saying about
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32 Ratings

AppRiver

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32 Ratings
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Score 7.2 out of 100
10 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

AppRiver

I would highly recommend AppRiver for inbound email filtering. We have been very pleased with the performance and the ease of use. The occasional email does get through, but I have had that happen on any email filtering we have used in the past. Great product and great support as well
Dale Johnson | TrustRadius Reviewer

Cisco Cloud Email Security

The most appropriate scenarios to implement email security is in companies that want to protect the use of electronic mail since it is one of the security breaches that are currently used to perform any type of attack. Very effective integration with Office 365 and it is highly recommended to add the functionality of advanced malware protection
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

AppRiver
Cisco Cloud Email Security
7.7
Anti-malware
AppRiver
Cisco Cloud Email Security
8.5
Cusomizability
AppRiver
Cisco Cloud Email Security
8.0
Data Loss Protection
AppRiver
Cisco Cloud Email Security
6.4
Threat Detection
AppRiver
Cisco Cloud Email Security
8.5
Sandboxing
AppRiver
Cisco Cloud Email Security
9.1
End-to-End Encryption
AppRiver
Cisco Cloud Email Security
7.5
Management Tools
AppRiver
Cisco Cloud Email Security
5.8

Pros

AppRiver

  • Ease of management for a MSP. Even though there is no integration w/ PSA tools currently, I don't see this as a negative. The management is multi-tenant and simple to navigate.
  • Support via chat is fast and very competent. Only downside is they are just available during extended business hours, not 24x7 on the chat.
  • Reselling Office 365 is very simple and gives us an advantage over our competitors. Includes pre sales support and post sale support.
  • Encrypted email services act much like others, it works very well and includes and Outlook Plug in to make it obvious you intend to send messaged encrypted.
  • Email continuity. Email queuing is included, so if your onsite server goes down, mail queues at the spam filter until service is restored. You can step it up w/ their email continuity service which give you access to your mail at the spam filter in cases where your mail server is down for an extended period of time.
Todd Swartzman | TrustRadius Reviewer

Cisco Cloud Email Security

  • Cisco Email Security addresses all the major forms of data attacks like phishing, ransomware and malware propagation.
  • Its content encryption capabilities safeguard against any data loss potential through outgoing emails.
Anonymous | TrustRadius Reviewer

Cons

AppRiver

  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
Anonymous | TrustRadius Reviewer

Cisco Cloud Email Security

  • Outlook integration in terms of a plug-in would be great. Currently, users can't add something to a blacklist or whitelist directly from Outlook.
  • Management of the platform is done from two portals the ESA and SMA. It would be nice to have it all in one management portal.
  • A quick start management guide would be nice. The manual is over 1,000 pages, so there is definitely a lot of functionality in this service.
Randy Zuehlke | TrustRadius Reviewer

Usability

AppRiver

AppRiver 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton | TrustRadius Reviewer

Cisco Cloud Email Security

No score
No answers yet
No answers on this topic

Support Rating

AppRiver

AppRiver 6.6
Based on 18 answers
AppRiver answers the phone instantly, and immediately connects us with a qualified, US-based support agent. The support agent is always able to give a helpful answer, and almost always fix the issue. When the issue lies with another entity, the support agent is still helpful in advising the best possible way to have the issue resolved. Their speed, expertise, and overall attitude are easily 10/10.
Mark Norman | TrustRadius Reviewer

Cisco Cloud Email Security

Cisco Cloud Email Security 9.0
Based on 1 answer
Cisco TAC support is very good since they have engineers available 24 hours a day, 365 days a year. Important to mention that you must have the support of the solution enabled to be able to receive a response from TAC and that we can be taken care of. The only drawback may be that they will not be able to see settings of the email provider you use.
Anonymous | TrustRadius Reviewer

Alternatives Considered

AppRiver

Many clients use GoDaddy for their email hosting. If you want to see a night and day difference in support, AppRiver is the way to go. I hate waiting on hold with GoDaddy, transferring through their automated menus, finding clients trapped in year-long commitments for email hosting...the list goes on and on with my complaints about GoDaddy. AppRiver makes it as easy as possible to have someone on the phone right away for support. They have month-to-month pricing so if you aren't happy you can always leave.
Anonymous | TrustRadius Reviewer

Cisco Cloud Email Security

Cisco was at least better than or equal to the others but within our budget. It provided all of the services of anti-spam, content filtering, anti-virus, DLP, encrypted email service, scalability, and more than the others. Cisco name and reputation were also key in our decision.
Randy Zuehlke | TrustRadius Reviewer

Return on Investment

AppRiver

  • Provides a real sense of security knowing that I have somewhere to fall back on.
  • Have not yet been able to see a real return on investment since I went from doing it all in-house to farming it out completely.
  • The overall stability of the network/mail environment has greatly improved.
Dom Russo | TrustRadius Reviewer

Cisco Cloud Email Security

  • Saves us precious resources by blocking unwanted E-mail right at the edge of our network.
  • Users can work more efficient when all spam and malware is stopped before reaching their inboxes.
  • Enables us to protect our outgoing mail with DKIM signing and validate all incoming mail on the most modern securiry standards.
Wouter Hindriks | TrustRadius Reviewer

Pricing Details

AppRiver

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Cloud Email Security

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

AppRiver
8.2
Cisco Cloud Email Security
8.9

Usability

AppRiver
10.0
Cisco Cloud Email Security

Support Rating

AppRiver
6.6
Cisco Cloud Email Security
9.0

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