What users are saying about
Top Rated
102 Ratings
8 Ratings
Top Rated
102 Ratings
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Score 8.5 out of 100
8 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Apricot by Social Solutions

I believe that Apricot is awesome to use if you are attempting to track or log client data. This system has the ability to be tailored to the needs of your program, and possibly going paperless. I do not think that it would be beneficial to use apricot to track/log financials that are not attached to clients.
Anonymous | TrustRadius Reviewer

NeonCRM

If you are looking for a quick and easy database option, which integrates breezily with email clients like MailChimp and Constant Contact, and has built-in credit/debit card processing capabilities, NeonCRM is a very good option. An affordable alternative to Salesforce or Raiser's Edge, it does lack some of their "bells and whistles" but gets the job done. On the one hand, Neon features a shallow learning curve and solid user interface, and is web based and mobile friendly. On the other hand, Neon might not be totally appropriate for large or national level organizations because some of the reporting seems less "robust" than pricier alternatives...
Thomas Phillips | TrustRadius Reviewer

Pros

Apricot by Social Solutions

  • Incredibly intuitive design that is very easy to use and understand even to non-techy people
  • Very easy to create your own forms to best fit your actual need
  • Very easy to pull data and reporting for funders and monthly updates to the team
Anonymous | TrustRadius Reviewer

NeonCRM

  • Its very user-friendly and intuitive.
  • They are very open to user's suggestions.
  • Neon integrates with our iWave account and I especially love that.
Lisa Steinberg | TrustRadius Reviewer

Cons

Apricot by Social Solutions

  • We believe Apricot could offer secure web forms beyond the restricted 'Tier 1' allowance. In other words, currently, secure web forms are only available as options for Tier 1 records. This means we cannot have live registration for Tier 2 records, which is very restrictive, seeing as we would like to capture data as clients sign in at events or trainings we have.
  • We would like to see a feature similar to what TurboTax presents on its site that prompts you with questions to better generate the next step. In an Apricot case, it would generate these prompts to help us build our reports. We have the criteria we're looking to fulfill, we just need to better reproduce it in the sections on the Apricot report and this type of functionality would help.
Heath Carelock | TrustRadius Reviewer

NeonCRM

  • NeonCRM is very responsive and committed to updates to the system. This is not an area to improve upon but it is noteworthy that they are continuing to offer new features and fix that which is broken.
Linda Sue Martin | TrustRadius Reviewer

Likelihood to Renew

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 2 answers
I went to the Summit a few weeks ago to learn about the future expansion and vision of Social Solutions. I already been with Apricot for 5 years and researched other products I still come back to Apricot and where it can grow with us.
Terri Willis, MPA | TrustRadius Reviewer

NeonCRM

No score
No answers yet
No answers on this topic

Usability

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Very well design, almost anyone can use
Terri Willis, MPA | TrustRadius Reviewer

NeonCRM

No score
No answers yet
No answers on this topic

Support

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Every time we have a problem it is resolved
Terri Willis, MPA | TrustRadius Reviewer

NeonCRM

NeonCRM 7.0
Based on 1 answer
As stated before, they push you to read the manual or watch the video when what I want is a human being to walk/talk me through it. Like I said, maybe I am old school but that's how I learn. It's been a challenge.
Lisa Steinberg | TrustRadius Reviewer

Implementation

Apricot by Social Solutions

Apricot by Social Solutions 10.0
Based on 1 answer
Take the time to learn apricot and all the functions before implementation. Know what the end results are before designing forms
Terri Willis, MPA | TrustRadius Reviewer

NeonCRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Apricot by Social Solutions

I was not personally involved in choosing Apricot but know that our ED spent 2 years researching, comparing, and trying other software before choosing Apricot. I have used Cap60 in the past and did not feel that it was able to meet the needs of every program operated under that particular Community Action Agency's umbrella of services.
Angela C. Brust-Balogun | TrustRadius Reviewer

NeonCRM

NeonCRM can grow with us. We were able to implement a few features initially and, as time went on, incorporate others. We continue to do that.
Lora Zygman | TrustRadius Reviewer

Return on Investment

Apricot by Social Solutions

  • Apricot by Social Solutions has streamlined communication within our organization. Within the system you can set up emails to be sent when certain conditions are met. We use these email alerts to tell our case managers when they have been assigned a client, to tell supervisors when documents need to be signed, to let our finance department know when clients under specific grants have entered or left a program, etc. In 9 months of partial implementation, over 6,000 emails have been sent through Apricot.
  • Apricot by Social Solutions has given us a real picture of how clients interact with our programs. For example, we thought that our Clothing & Household Goods program primarily served the same clients who come for breakfast or lunch. We've discovered that is not the case, and we meet unique clients through that program.
  • Apricot by Social Solutions has improved our follow up with clients. For example, in our Employment Program, we should be following up with clients 30, 60, and 90 days after they are placed in a job. We have set up a report through Apricot that tells staff which clients have hit the 30, 60, and 90 days with their contact information right in the report.
Angela Maher | TrustRadius Reviewer

NeonCRM

  • Huge positive ROI in that is has alleviated the need for hand-processing of membership transactions
  • Huge positive ROI in that our reporting has been standardized
SarahAnn S. Whitbeck | TrustRadius Reviewer

Screenshots

Pricing Details

Apricot by Social Solutions

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Apricot by Social Solutions Editions & Modules

Edition
Apricot Essentials$0
Apricot$0
    Additional Pricing Details
    Pricing for Apricot is driven by individual usage and needs of your nonprofit. Your organization isn't one-size fits all, so neither is our pricing.

    NeonCRM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional

    NeonCRM Editions & Modules

    Edition
    Essentials$501
    Impact$1101
    Empower$2001
    1. per month
    Additional Pricing Details
    All plans include unlimited system users, unlimited online forms, and unlimited ticket support. Essentials is a streamlined version of Neon designed for smaller nonprofits. Premium support options are included with Empower. All pricing is based on number of constituent records in each database. For more information, see our website.

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