What users are saying about
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Top Rated
320 Ratings
25 Ratings

Ascentis

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Top Rated
320 Ratings
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Score 7.7 out of 100
25 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

Ascentis

In working with Ascentis in payroll, the program makes my job so much easier. I am new to this position and the learning process has been so much easier with this product than those in the past. I appreciate the patience I am given when I call in for assistance as well.
Anonymous | TrustRadius Reviewer

SurePayroll

We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Human Resource Management

Ascentis
7.5
SurePayroll
Employee demographic data
Ascentis
8.0
SurePayroll
Employment history
Ascentis
7.9
SurePayroll
Job profiles and administration
Ascentis
7.7
SurePayroll
Workflow for transfers, promotions, pay raises, etc.
Ascentis
7.3
SurePayroll
Organizational charting
Ascentis
6.5
SurePayroll
Organization and location management
Ascentis
7.6
SurePayroll
Compliance data (COBRA, OSHA, etc.)
Ascentis
7.7
SurePayroll

Payroll Management

Ascentis
8.3
SurePayroll
8.5
Pay calculation
Ascentis
8.5
SurePayroll
9.3
Support for external payroll vendors
Ascentis
7.7
SurePayroll
8.6
Off-cycle/On-Demand payment
Ascentis
8.3
SurePayroll
5.0
Benefit plan administration
Ascentis
7.7
SurePayroll
9.1
Direct deposit files
Ascentis
9.0
SurePayroll
9.3
Salary revision and increment management
Ascentis
8.1
SurePayroll
9.5
Reimbursement management
Ascentis
8.4
SurePayroll
8.8

Leave and Attendance Management

Ascentis
8.0
SurePayroll
Approval workflow
Ascentis
8.4
SurePayroll
Balance details
Ascentis
7.9
SurePayroll
Annual carry-forward and encashment
Ascentis
7.7
SurePayroll

Employee Self Service

Ascentis
8.2
SurePayroll
View and generate pay and benefit information
Ascentis
8.2
SurePayroll
Update personal information
Ascentis
8.6
SurePayroll
View company policy documentation
Ascentis
7.7
SurePayroll
Employee recognition
Ascentis
7.7
SurePayroll
View job history
Ascentis
8.6
SurePayroll

Asset Management

Ascentis
6.1
SurePayroll
Tracking of all physical assets
Ascentis
6.1
SurePayroll

HR Reporting

Ascentis
6.5
SurePayroll
Report builder
Ascentis
6.2
SurePayroll
Pre-built reports
Ascentis
7.0
SurePayroll
Ability to combine HR data with external data
Ascentis
6.4
SurePayroll

Onboarding

Ascentis
6.6
SurePayroll
New hire portal
Ascentis
6.8
SurePayroll
Manager tracking tools
Ascentis
6.4
SurePayroll

Performance and Goals

Ascentis
7.1
SurePayroll
Corporate goal setting
Ascentis
6.6
SurePayroll
Individual goal setting
Ascentis
7.4
SurePayroll
Line-of sight-visibility
Ascentis
7.3
SurePayroll
Performance tracking
Ascentis
6.9
SurePayroll

Performance Management

Ascentis
6.6
SurePayroll
Performance plans
Ascentis
6.6
SurePayroll
Performance improvement plans
Ascentis
6.7
SurePayroll
Review status tracking
Ascentis
7.1
SurePayroll
Review reminders
Ascentis
6.9
SurePayroll
Multiple review frequency
Ascentis
5.7
SurePayroll

Succession Planning

Ascentis
6.3
SurePayroll
Create succession plans/pools
Ascentis
6.3
SurePayroll
Candidate ranking
Ascentis
6.5
SurePayroll
Candidate search
Ascentis
6.1
SurePayroll
Candidate development
Ascentis
6.4
SurePayroll

Recruiting / ATS

Ascentis
6.6
SurePayroll
Job Requisition Management
Ascentis
7.0
SurePayroll
Company Website Posting
Ascentis
7.0
SurePayroll
Publish to Social Media
Ascentis
6.9
SurePayroll
Job Search Site Posting
Ascentis
6.6
SurePayroll
Duplicate Candidate Prevention
Ascentis
6.7
SurePayroll
Applicant Tracking
Ascentis
6.5
SurePayroll
Notifications and Alerts
Ascentis
5.8
SurePayroll

Pros

Ascentis

  • Easy to use software. I have had several new HR employees comment on how easy the system is to learn!
  • Problem Solving- Ascentis is always problem solving! When we were in the process of selecting a new payroll company, we needed unemployment claims management assistance for our locations, something Ascentis did not currently offer. The sales rep went out of his way to find a unemployment claims management company that would work with Ascentis and us. That company has helped us keep an 80% win rate for our claims!
  • User conference- Engage is an awesome way to learn more about the products Ascentis has available as well and meet up with the staff you work with every day!
Anonymous | TrustRadius Reviewer

SurePayroll

  • Super easy interface - honestly running payroll couldn't be easier on their site.
  • Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues.
  • Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy.
Coby Pfaff | TrustRadius Reviewer

Cons

Ascentis

  • Updating the system so it is one platform and not two.
  • Create changes to the benefit enrollment process and upgrade the system so hire dates do not need to be changed to trigger benefits for status changes.
  • Focus updates on HR Admin, mobile application, ATS and transitioning to one platform. Larger areas of focus have been on the payroll portion of the system with a few updates to other areas.
  • When something is broken, quicker turn time on fixing the issue.
  • System needs updates to support AAP reporting.
Anonymous | TrustRadius Reviewer

SurePayroll

  • My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer.
  • Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents.
  • I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch.
Rob Siders | TrustRadius Reviewer

Likelihood to Renew

Ascentis

Ascentis 6.3
Based on 13 answers
This rating would be a 10 if it were not for some issues we have been having recently with the benefit carrier connections. The carrier connections are critical for us so how these issues are resolved will be key in our renewal decision.
Kelly C. Neill, SPHR | TrustRadius Reviewer

SurePayroll

SurePayroll 9.0
Based on 1 answer
The service works well and the price is worth it.
Daniel Lieber | TrustRadius Reviewer

Usability

Ascentis

Ascentis 7.5
Based on 45 answers
I'd give it a 7.5. If the modules were easier to access and not so buried (or placed in left field to find), I would give it a higher rating. As I said, as the potential to be great if ACCESS to other modules was easier.
Anonymous | TrustRadius Reviewer

SurePayroll

No score
No answers yet
No answers on this topic

Reliability and Availability

Ascentis

Ascentis 6.3
Based on 5 answers
They normally give you notice when an update will affect the use of the system. Otherwise, when we have an error , we send a message to the support team. Sometimes someone will get right back with you and sometimes it takes a while.
Anonymous | TrustRadius Reviewer

SurePayroll

No score
No answers yet
No answers on this topic

Performance

Ascentis

Ascentis 6.7
Based on 4 answers
Yes, this pages do load pretty good but there are times when things are slow and I believe that's because they are sometimes trying to do updates.
Anonymous | TrustRadius Reviewer

SurePayroll

No score
No answers yet
No answers on this topic

Support Rating

Ascentis

Ascentis 8.0
Based on 157 answers
Support is attentive and quick to answer the call and get the answer for you. If they for any reason cannot answer right then, they are back to you within a day and always seem to have a sense of urgency. You truly get the impression that they are aiming to make you happy.
Anonymous | TrustRadius Reviewer

SurePayroll

SurePayroll 9.2
Based on 5 answers
SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
Anonymous | TrustRadius Reviewer

In-Person Training

Ascentis

Ascentis 8.0
Based on 1 answer
First, to clarify our "in-person" training was done mainly through Web-X meetings and conference calls. It was the closest thing we got to as far as an "in-person" training for this software. However, for the large majority of it, this type of training worked out well. We were able to share our screens and the trainer was able to share his/her screen. We could follow along with what we were doing in our database in real time and see how different functions worked and how manipulating our information could produce different results. It was also nice in that it provided for real-time results if something hadn't been coded correctly or we were having issues as to why something wasn't working the way we thought it should be. However, it did have some downsides in that we often had to rely on a conference phone and that made it difficult to hear people on both sides. Also, sometimes the trainers had internet difficulties when working from home and that caused issues with the WebX meetings.
Jennifer Steffens | TrustRadius Reviewer

SurePayroll

No score
No answers yet
No answers on this topic

Online Training

Ascentis

Ascentis 8.0
Based on 4 answers
Ascentis HR has a number of online training videos to watch on a number of different topics. I gave it a lower rating because there is not much interactivity with the videos and it seems to cater to really only one or two learning styles. Plus, one has to be pretty motivated to go to a separate area to access the videos and then pull up a specific one to watch it and then learn. From my experience, people know that they are there, many just don't take the time and effort to go find them and actually watch them - especially since the username and password are different from their normal username and password.
Jennifer Steffens | TrustRadius Reviewer

SurePayroll

No score
No answers yet
No answers on this topic

Implementation Rating

Ascentis

Ascentis 8.0
Based on 6 answers
It was very easy to implement, but the customization pieces should really be fleshed out in order to determine the full need of an organization at the time of implementation. I believe if a little more time was spent on the requirements, the recruiting module would not have to be customized again at a cost at a later date.
Mary Meadows | TrustRadius Reviewer

SurePayroll

No score
No answers yet
No answers on this topic

Alternatives Considered

Ascentis

Ascentis has far better customer service and the implementation experience was also better. The ability to do a lot of customization is also easier with Ascentis as it's smaller organization. The payroll has positive and negatives compared to ADP but the accuracy is the same in both. Ascentis just started their community site which doesn't have a lot of traffic but hopefully can become more like ADP's community site, which was extremely helpful to me as an administrator.
Anonymous | TrustRadius Reviewer

SurePayroll

SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
Anonymous | TrustRadius Reviewer

Scalability

Ascentis

Ascentis 6.0
Based on 4 answers
Large acquisition would be very complicated, seems more appropriate for companies under 100
Christina Miyamoto, PHR® | TrustRadius Reviewer

SurePayroll

No score
No answers yet
No answers on this topic

Return on Investment

Ascentis

  • HR DPT. is much more effective, as we can assess any employee information no matter where we are, etc. This helps to provide information immediately when requested!
  • Employees have access to Ascentis, and therefore to their timecard, open enrollment, etc., from anywhere at any time!
  • Time, PTO requests, employee goals, and evaluations can be approved from anywhere at any time!
  • Recruiting can be accessed any where at any time, and this helps with hiring, internal communication, etc.
Anonymous | TrustRadius Reviewer

SurePayroll

  • SurePayroll helps us process payroll quickly and effortlessly 97% of the time.
  • On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Ascentis

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SurePayroll

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Ascentis
7.5
SurePayroll
8.1

Likelihood to Renew

Ascentis
6.3
SurePayroll
9.0

Usability

Ascentis
7.5
SurePayroll

Reliability and Availability

Ascentis
6.3
SurePayroll

Performance

Ascentis
6.7
SurePayroll

Support Rating

Ascentis
8.0
SurePayroll
9.2

In-Person Training

Ascentis
8.0
SurePayroll

Online Training

Ascentis
8.0
SurePayroll

Implementation Rating

Ascentis
8.0
SurePayroll

Scalability

Ascentis
6.0
SurePayroll

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