ASG-Remote Desktop vs ConnectWise Control

• Organize remote desktop connections
• Provide easy and fast connections
• Backup and restore configurations

Read full review

• Great value for an IT provider. The $35/month plan is a perfect fit.
• Excellent for remote control and file transfer.
• Very reliable.

Read full review

• Can be overly complicated at first, but you can add into the features as you build your organization skills

Read full review

• Globally set the Run Command Kill Time (timeout) to 3780000. I have a command that runs a timer for 63 minutes & wish to execute it remotely. It can be done it via More...>Run Command and 2 consecutive commands. But I wish to set the timeout globally.
• I reported this issue and it was thrown back at me to fend for myself on the forum. Below is an example of non-service disguised as friendly service ("I'm at your service.").
• Ticket #10438829
• Wed 6/13/2018/5:01 PM UTC-04/ Dylan Felt (time)-
• Hello Michael.
• Thank you for reaching out to ConnectWise Support. I will have the pleasure of helping you with this ticket.
• Unfortunately there is no global timeout that you can set for Commands. However this is a great idea for an enhancement request that you can send to our enhancement forums to get it possibly looked at for a future release of Automate: connectwise.com/enhancements
• Thank you,
• Dylan Felt
• Partner Support Consultant
• Wed 6/20/2018/3:54 PM UTC-04/ Ed Ramos (time)-
• Hi Michael and thank you for contacting ConnectWise Automate Support -
• I just wanted to let you know that i was going over your inquiry regarding modifying the Global Timeout for commands.
• Just as Mr. Felt already explained, Automate doesn't provide a way to change that but you can submit an enhancement request for that:
• https://university.connectwise.com/university/EnhancementForum/EnhancementForum.aspx
• I hope this helps. If you need any additional assistance, please let me know. I'm at your service.
• Have a great day and thank you for contacting ConnectWise Automate Support,
• Ed Ramos
• ConnectWise Automate Team

Read full review

• Simple use and easy to set up
• Fast connections means faster service to your clients/users
• Easy to share across other users for connections

Read full review

• Increased efficiency is a definite positive with our purchase. We can connect to multiple machines at once and solve the same problem on multiple machines simultaneously.
• I would definitely recommend ConnectWise Control 100%. I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner!
• The connection is usually seamless and there is very little lag on the sessions.

Read full review