ASG-Remote Desktop vs ConnectWise Control | TrustRadius

What users are saying about

ASG-Remote Desktop

ConnectWise Control

ASG-Remote Desktop

Score 4.8 out of 10

Based on 7 reviews and ratings

ConnectWise Control

Score 8.5 out of 10

Based on 764 reviews and ratings

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Feature Rating Comparison

ASG-Remote Desktop

9.8

ConnectWise Control

8.2

File transfer

10.0

8.6

Secure remote access with Smart Card authentication

10.0

7.4

Access to sleeping/powered-off computers

10.0

7.0

Over-the-Internet remote session

10.0

8.9

Remote management of servers & workstations

10.0

8.9

Remote Active Directory® management

10.0

8.3

Centralized management dashboard

8.5

8.7

Session record

10.0

8.4

Multi-platform remote control

10.0

8.6

Screen sharing

—

9.2

Instant message

—

8.4

Initiate remote control from mobile

—

7.4

Annotations

—

7.9

Monitoring and Alerts

—

7.4

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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It's easy to use. I have users in our electronic security department that struggle with TeamViewer, LogMeIn, Dameware, and other remote access solutions, but can use ConnectWise Control without issue.
It does the job of multiple softwares (ad-hoc support, managed remote access, and web meetings) for the price of one. This reduces our total spend and reduces the number of systems we have to keep up with.
It's fast. Compared to LogMeIn and TeamViewer, it's much faster overall and much more usable on low quality connections.

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Electronic Digital Security Specialist

Comco SystemsBanking, 11-50 employees

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Cons

Can be overly complicated at first, but you can add into the features as you build your organization skills

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IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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I am sure there are a lot of capabilities we are not utilizing due to lack of knowledge of these tools
Having a more hands-on tutorial/manual would be a tremendous asset

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Owner

Cartridge World of PrescottInformation Technology and Services, 1-10 employees

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Likelihood to Renew

No score

No answers yet

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ConnectWise Control8.6

Based on 31 answers

This software was really the best choice for our company. We use it to remote to any and all workstations in what I call my farm. It is effortless, it lets the users know that we are connecting, it has an easy way to switch between screens, it is not overly complicated, and very stable. Very important for me was that the users could see what I was doing, and of course that is not the case with RDP. I highly recommend this software as an excellent way to support users. I use this in a job where I am supporting between 80 and 100 workstations.

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IT Support Coordinator

Rice Insurance, LLC.Insurance, 51-200 employees

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Usability

No score

No answers yet

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ConnectWise Control8.4

Based on 25 answers

On the whole SC is a very powerful tool that is a vital part of the IT service arsenal. On-site visits are an "emergency" only type of scenario. Just "showing your face" is not winning any browny points for me. If my client sees my face, it's usually just to upgrade hardware or to deal other aspects of business. SC provides me and my client the bulk of the info I need to get projects done.

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IT Services

Independant ConsultantInformation Technology and Services, 1-10 employees

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Reliability and Availability

No score

No answers yet

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ConnectWise Control9.1

Based on 2 answers

The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.

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IT Services

Independant ConsultantInformation Technology and Services, 1-10 employees

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Performance

No score

No answers yet

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ConnectWise Control8.6

Based on 6 answers

It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.

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Project Manager

PayPlus SoftwareComputer Software, 11-50 employees

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Support

No score

No answers yet

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ConnectWise Control8.5

Based on 46 answers

I believe there should be a better site that has more detailed status of SC network and specific to the individual instance. A good example of an excellent support site is DuoCircle - their service can be better, but their support structure allows for a forum like conversation (with historical info)

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IT Services

Independant ConsultantInformation Technology and Services, 1-10 employees

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Online Training

No score

No answers yet

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ConnectWise Control7.7

Based on 24 answers

I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.

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Support Resource and Community Manager

SpektrixEntertainment, 51-200 employees

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Implementation

No score

No answers yet

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ConnectWise Control8.2

Based on 16 answers

Reach out to IT service providers like myself if you need help with deployment. Standardizing on all your servers and desktops will be a great help. Uninstalling LogMeIn is a nightmare, since you need an admin username and password for each machine before you can run a script on it. Domains are much easier but lone wolves and workgroups are a major chore. Get this done first before attempting to launch your migration. Documentation is VERY important, especially of usernames and passwords where needed. Once you're on ScreenConnect, will help with this. Get good on scripting for functionality. Much can be done via the Tools function of ScreenConnect - but it will be a mixture of PowerShell/DOS and a little Linux shell

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IT Services

Independant ConsultantInformation Technology and Services, 1-10 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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ConnectWise Control has more control options that both of the listed products but the only issue is TeamViewer and Splashtop make the initial connection process muck easier

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Technical Support Analyst

Private CompanyInformation Technology and Services, 1-10 employees

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Scalability

No score

No answers yet

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ConnectWise Control8.6

Based on 14 answers

As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool

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Support Resource and Community Manager

SpektrixEntertainment, 51-200 employees

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Return on Investment

Simple use and easy to set up
Fast connections means faster service to your clients/users
Easy to share across other users for connections

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IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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Definitely a more affordable option with more features and ease of use.

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Phillip Johnson

System Administrator

Insight Catastrophe GroupInsurance, 201-500 employees

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Screenshots

ASG-Remote Desktop—

ConnectWise Control

Windows Controlling Linux

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Pricing Details

ASG-Remote Desktop

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Additional Pricing Details

—

More Information

ASG-Remote Desktop More Information

ConnectWise Control

General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Additional Pricing Details

—

More Information

ConnectWise Control More Information

Rating Summary