What users are saying about

ConnectWise Control

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Top Rated
799 Ratings
9 Ratings
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Score 5.8 out of 101

ConnectWise Control

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Top Rated
799 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
Tina Cline profile photo

ConnectWise Control

Excellent for remote control and file transfer.Not well suited for running delayed commands. The command kill time is 10,000 milliseconds, causing commands to time out.
Michael Meisels profile photo

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
ConnectWise Control
8.2
File transfer
ASG-Remote Desktop
10.0
ConnectWise Control
8.7
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
ConnectWise Control
7.3
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
ConnectWise Control
7.1
Over-the-Internet remote session
ASG-Remote Desktop
10.0
ConnectWise Control
8.8
Remote management of servers & workstations
ASG-Remote Desktop
10.0
ConnectWise Control
8.9
Remote Active Directory® management
ASG-Remote Desktop
10.0
ConnectWise Control
8.2
Centralized management dashboard
ASG-Remote Desktop
8.5
ConnectWise Control
8.7
Session record
ASG-Remote Desktop
10.0
ConnectWise Control
8.4
Multi-platform remote control
ASG-Remote Desktop
10.0
ConnectWise Control
8.5
Screen sharing
ASG-Remote Desktop
ConnectWise Control
9.1
Instant message
ASG-Remote Desktop
ConnectWise Control
8.2
Initiate remote control from mobile
ASG-Remote Desktop
ConnectWise Control
7.4
Annotations
ASG-Remote Desktop
ConnectWise Control
7.8
Monitoring and Alerts
ASG-Remote Desktop
ConnectWise Control
7.5

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • Great value for an IT provider. The $35/month plan is a perfect fit.
  • Excellent for remote control and file transfer.
  • Very reliable.
Michael Meisels profile photo

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • Globally set the Run Command Kill Time (timeout) to 3780000. I have a command that runs a timer for 63 minutes & wish to execute it remotely. It can be done it via More...>Run Command and 2 consecutive commands. But I wish to set the timeout globally.
  • I reported this issue and it was thrown back at me to fend for myself on the forum. Below is an example of non-service disguised as friendly service ("I'm at your service.").
  • Ticket #10438829
  • Wed 6/13/2018/5:01 PM UTC-04/ Dylan Felt (time)-
  • Hello Michael.
  • Thank you for reaching out to ConnectWise Support. I will have the pleasure of helping you with this ticket.
  • Unfortunately there is no global timeout that you can set for Commands. However this is a great idea for an enhancement request that you can send to our enhancement forums to get it possibly looked at for a future release of Automate: connectwise.com/enhancements
  • Thank you,
  • Dylan Felt
  • Partner Support Consultant
  • Wed 6/20/2018/3:54 PM UTC-04/ Ed Ramos (time)-
  • Hi Michael and thank you for contacting ConnectWise Automate Support -
  • I just wanted to let you know that i was going over your inquiry regarding modifying the Global Timeout for commands.
  • Just as Mr. Felt already explained, Automate doesn't provide a way to change that but you can submit an enhancement request for that:
  • https://university.connectwise.com/university/EnhancementForum/EnhancementForum.aspx
  • I hope this helps. If you need any additional assistance, please let me know. I'm at your service.
  • Have a great day and thank you for contacting ConnectWise Automate Support,
  • Ed Ramos
  • ConnectWise Automate Team
Michael Meisels profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
ConnectWise Control8.6
Based on 31 answers
Cross Platform and very functional, easy to use and reliable
Mitch Sowa profile photo

Usability

No score
No answers yet
No answers on this topic
ConnectWise Control8.4
Based on 25 answers
While the desktop client is great. The mobile client is lacking. Controlling it is difficult compared to Microsoft Remote Desktop.
Michael Beals profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
ConnectWise Control9.1
Based on 2 answers
The past 45 days, only had one outage that lasted about 15 minutes. NOT TOO SHABBY! There have been some unexpected reboots and moves but not a show stopper in any way.
Sam Segura profile photo

Performance

No score
No answers yet
No answers on this topic
ConnectWise Control8.7
Based on 6 answers
It performs well. It also has full control over windows security and does not get hung up like GoToMeeting when trying to install remote software at the prompt to install as admin / override. I have used TeamViewer, WebEx, LogMeIn and GoToMeeting. This is by far the best at spontaneous, remote control. It is also very easy to get a novice user connected to the session.
Tresha Ivey profile photo

Support

No score
No answers yet
No answers on this topic
ConnectWise Control8.5
Based on 46 answers
Great product, use it daily with a second support staff. Would love to see this expanded with other systems such as Slack or other collaboration software where a user can easily share their screen, do a conference or access another users screen quickly and easily. This isn't the most friendly for "non-techy" people when comparing to Slack's ScreenShare solution but it works very well with our use case scenarios
Craig Lockley profile photo

Online Training

No score
No answers yet
No answers on this topic
ConnectWise Control7.7
Based on 24 answers
I find ScreenConnect to be very simple and effective overall, with the main problem being that a number of my clients can't download the app due to existing firewalls and so on. Otherwise it does its job well, and I'm happy with it.
Michael Dodd profile photo

Implementation

No score
No answers yet
No answers on this topic
ConnectWise Control8.2
Based on 16 answers
ConnectWise has done everything they could to help us in any situation. Great support team and their new updates are always providing features that we need. Its a simple solution that works the way we need it to. Their legacy pricing model is still much better than their subscription based model however it is still fair pricing
Craig Lockley profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner! When comparing all the features in our original planning phase of multiple softwares, screenconnect or connectwise control did the most for the best price. Another technician in our office wanted to pursue Bomgar. That was great, but our budget was very tight. We needed a remote support client and I did a couple trials of ScreenConnect at the time and it was a hit!
Cody Wingler profile photo

Scalability

No score
No answers yet
No answers on this topic
ConnectWise Control8.4
Based on 14 answers
As far as I can see there are no real barriers to scaling up - as and when we need more subscriptions, we can add them in with no negative impact to the existing way that we're using the tool
Michael Dodd profile photo

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
Tina Cline profile photo
  • Increased efficiency is a definite positive with our purchase. We can connect to multiple machines at once and solve the same problem on multiple machines simultaneously.
  • I would definitely recommend ConnectWise Control 100%. I did a lot of research and when you compare price and functionality, ConnectWise Control is the definite winner!
  • The connection is usually seamless and there is very little lag on the sessions.
Cody Wingler profile photo

Screenshots

Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

ASG-Remote Desktop More Information

ConnectWise Control

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details

ConnectWise Control More Information