ASG-Remote Desktop vs ConnectWise Control

• Use a single set of saved credentials across multiple servers.
• Organization of saved connections.
• Provides the ability to share a subset of connection information with other personnel.

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• A simple, web-based solution allowing employees to work remotely and log in to their office computers as if they were sitting in the office.
• Fast, efficient setup.
• One account covers all the computers we need.
• Cost-effective solution for a small business.

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• Honestly, no complaints, given our usage.

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• If CWC integrated with more RMM software other than LabTech it would be great as LabTech is way too expensive and convoluted at this point so we discontinued using it in favor of a simpler and much less expensive option.
• Though it does support multiple monitors well, it would be nice to have the ability to have it automatically pop each remote monitor out to the local monitors if so desired.
• Right now it uses email for multifactor authentication, I would rather it use an electronic key that can be stored on cell phone or user desktop.
• The ability for it to automatically login to a Windows desktop would be a big help as well. It will store a username and password but you must manually send a control-alt-delete and then click a button to have it fill. Tying to something like Lastpass along with an autologin feature would be great.

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• Simple use and easy to set up
• Fast connections means faster service to your clients/users
• Easy to share across other users for connections

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• It has allowed our electronic security tech support staff to help our technicians in the field and our customers much faster than they otherwise would have. Being able to see someone else's screen cuts support times down exponentially.
• The cost of the software, especially for a small organization like ours, is significantly more manageable than many of the other competitors in this space. It also reduces our time to have only one software to manage for meetings,
• In terms of IT, the software has also increased my efficiency because I'm able to work from anywhere, I'm able to work on multiple computers at the same time from one station, and I'm able to work at any time, which allows me to do maintenance after hours if the need arises.

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