ASG-Remote Desktop vs Dameware Remote Support | TrustRadius

What users are saying about

Score 9 out of 10

Based on 12 reviews and ratings

Score 8.4 out of 10

Based on 91 reviews and ratings

Feature Rating Comparison

ASG-Remote Desktop

Dameware Remote Support

File transfer

Secure remote access with Smart Card authentication

Access to sleeping/powered-off computers

Over-the-Internet remote session

Remote management of servers & workstations

Remote Active Directory® management

Centralized management dashboard

Session record

Multi-platform remote control

Screen sharing

Instant message

Initiate remote control from mobile

Annotations

Monitoring and Alerts

Pros

Organize remote desktop connections
Provide easy and fast connections
Backup and restore configurations

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IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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DameWare has been a very reliable solution for remote support for out team.
With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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Cons

I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.

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Information Technology Manager

Human Resources FirmHuman Resources, 51-200 employees

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Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
When the toolbar gets minimized it can be difficult to get it restored.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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Likelihood to Renew

No score

No answers yet

No answers on this topic

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Dameware Remote Support 9.5

Based on 11 answers

This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.

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IT Systems Support/Engineer

News, Press & GazetteBroadcast Media, 501-1000 employees

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Usability

No score

No answers yet

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Dameware Remote Support 9.9

Based on 9 answers

Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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Reliability and Availability

No score

No answers yet

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Dameware Remote Support 9.0

Based on 1 answer

Yes, always available.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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Performance

No score

No answers yet

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Dameware Remote Support 8.5

Based on 2 answers

The application always seems responsive to me

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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Support

No score

No answers yet

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Dameware Remote Support 8.9

Based on 8 answers

I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.

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Michael Chambers

Program Analyst

Autocam CorporationAutomotive, 1001-5000 employees

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In-Person Training

No score

No answers yet

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Dameware Remote Support 9.0

Based on 1 answer

It was excellent

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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Online Training

No score

No answers yet

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Dameware Remote Support 9.0

Based on 1 answer

The videos were more than sufficient to learn the product

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IT Manager

St. Joseph SchoolEducation Management, 11-50 employees

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Implementation

No score

No answers yet

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Dameware Remote Support 9.0

Based on 7 answers

It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.

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IT Director

Keefe Memorial Health Service DistrictHospital & Health Care, 51-200 employees

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Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

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IT Support Specialist

270net TechnologiesInformation Technology and Services, 11-50 employees

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We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.

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Verified User

Director in Information Technology

Medical Practice Company, 51-200 employees

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Scalability

No score

No answers yet

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Dameware Remote Support 8.0

Based on 2 answers

You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

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Verified User

Engineer in Information Technology

Hospital & Health Care Company, 201-500 employees

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Return on Investment

Saves DevOps team time recovering from forgotten credentials.
Saves DevOps team time from recovering lost/misplaced connection info.

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Verified User

Director in Research & Development

Financial Services Company, 1-10 employees

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DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.

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System Administrator

reBoot IT LLCInformation Technology and Services, 1-10 employees

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Screenshots

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See All (4) Dameware Remote Support Screenshots

Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

ASG-Remote Desktop Editions & Modules

—

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Dameware Remote Support Editions & Modules

Edition

DameWare Remote Support	$365¹
DameWare Mini Remote Control	$259¹

per technician user

Additional Pricing Details

DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Rating Summary

ASG-Remote Desktop

Dameware Remote Support

ASG-Remote Desktop

Dameware Remote Support

ASG-Remote Desktop

Dameware Remote Support

ASG-Remote Desktop

Dameware Remote Support

ASG-Remote Desktop

Dameware Remote Support

ASG-Remote Desktop

Dameware Remote Support

ASG-Remote Desktop

Dameware Remote Support

ASG-Remote Desktop

Dameware Remote Support

ASG-Remote Desktop

Dameware Remote Support

ASG-Remote Desktop

Dameware Remote Support

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