What users are saying about

DameWare Remote Support

Top Rated
81 Ratings

ASG-Remote Desktop

7 Ratings
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Score 4.8 out of 101

DameWare Remote Support

Top Rated
81 Ratings
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Score 8.4 out of 101

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Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!
Tina Cline profile photo

DameWare Remote Support

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
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Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
DameWare Remote Support
9.0
File transfer
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
DameWare Remote Support
8.5
Over-the-Internet remote session
ASG-Remote Desktop
10.0
DameWare Remote Support
9.5
Remote management of servers & workstations
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Remote Active Directory® management
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Centralized management dashboard
ASG-Remote Desktop
8.5
DameWare Remote Support
8.5
Session record
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Multi-platform remote control
ASG-Remote Desktop
10.0
DameWare Remote Support
9.5
Screen sharing
ASG-Remote Desktop
DameWare Remote Support
9.0
Instant message
ASG-Remote Desktop
DameWare Remote Support
9.0
Initiate remote control from mobile
ASG-Remote Desktop
DameWare Remote Support
8.5
Annotations
ASG-Remote Desktop
DameWare Remote Support
9.0
Monitoring and Alerts
ASG-Remote Desktop
DameWare Remote Support
9.0

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo
  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers profile photo

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills
Tina Cline profile photo
  • A static IP address has to be set on the machine before the service installs
Jeanne Moffat profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
DameWare Remote Support9.5
Based on 11 answers
DameWare Remote Support is the easiest and most cost effective way to support our end users.
James Mauck profile photo

Usability

No score
No answers yet
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DameWare Remote Support9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
DameWare Remote Support9.0
Based on 1 answer
Yes, always available.
No photo available

Performance

No score
No answers yet
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DameWare Remote Support8.5
Based on 2 answers
I do not utilize reports.
No photo available

Support

No score
No answers yet
No answers on this topic
DameWare Remote Support8.9
Based on 8 answers
While, this seems like a redundant question that is asked in every module of this review. It is a good investment and the ease of use is primarily the main driving force. Like I said before, the cost savings and time management have been the assets as well. I would recommend it for any IT department
Jeanne Moffat profile photo

In-Person Training

No score
No answers yet
No answers on this topic
DameWare Remote Support9.0
Based on 1 answer
It was excellent
John Knierim profile photo

Online Training

No score
No answers yet
No answers on this topic
DameWare Remote Support9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim profile photo

Implementation

No score
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DameWare Remote Support9.0
Based on 7 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat profile photo

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo
Kaseya was used prior to me coming on board with this hospital, but I didn't have much experience with it before deciding to go with DameWare Remote Support
Jeanne Moffat profile photo

Scalability

No score
No answers yet
No answers on this topic
DameWare Remote Support8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
No photo available

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections
Tina Cline profile photo
  • Better customer service.
  • Saves me time by allowing me to remote in from home
  • Allows my back up personnel to remote in from their location
Jeanne Moffat profile photo

Pricing Details

ASG-Remote Desktop

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
ASG-Remote Desktop Editions & Modules
ASG-Remote Desktop
Additional Pricing Details

DameWare Remote Support

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
DameWare Remote Support Editions & Modules
DameWare Remote Support
Edition
DameWare Remote Support
$3651
DameWare Mini Remote Control
$2591
1. per technician user
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.