What users are saying about

ASG-Remote Desktop vs DameWare Remote Support

ASG-Remote Desktop

9 Ratings

DameWare Remote Support

Top Rated
85 Ratings

ASG-Remote Desktop

9 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.8 out of 101

Based on 9 reviews and ratings

DameWare Remote Support

Top Rated
85 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.3 out of 101

Based on 85 reviews and ratings

Add comparison

Likelihood to Recommend

ASG-Remote Desktop

Best for users that have many desktops or servers they need to login to. Great in my environment of multiple clients and the need for fast login and resolution of their issue. If you have a large infrastructure or multiple clients, this is a product you need!

Read full review

Tina Cline profile photo
Tina Cline
View all 2 answers on this topic

DameWare Remote Support

DameWare Remote Support works great for a support desk. I would make sure to ask:What are some built-in support tools the product can provide? Can this tool make it easy to capture a recording of an issue and get that issue recording to the support team?

Read full review

Jason Dunaway profile photo
Jason Dunaway
View all 51 answers on this topic

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.8
DameWare Remote Support
9.0
File transfer
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
DameWare Remote Support
8.5
Over-the-Internet remote session
ASG-Remote Desktop
10.0
DameWare Remote Support
9.5
Remote management of servers & workstations
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Remote Active Directory® management
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Centralized management dashboard
ASG-Remote Desktop
8.5
DameWare Remote Support
8.5
Session record
ASG-Remote Desktop
10.0
DameWare Remote Support
9.0
Multi-platform remote control
ASG-Remote Desktop
10.0
DameWare Remote Support
9.5
Screen sharing
ASG-Remote Desktop
—
DameWare Remote Support
9.0
Instant message
ASG-Remote Desktop
—
DameWare Remote Support
9.0
Initiate remote control from mobile
ASG-Remote Desktop
—
DameWare Remote Support
8.5
Annotations
ASG-Remote Desktop
—
DameWare Remote Support
9.0
Monitoring and Alerts
ASG-Remote Desktop
—
DameWare Remote Support
9.0

Pros

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations

Read full review

Tina Cline profile photo
Tina Cline
View all 2 answers on this topic
  • Remote Support: DameWare makes it easy to remotely manage servers, and assist clients with technical issues.
  • Easy Deployment: DameWare makes it very easy to customize an MSI installer for use with Active Directory and Group Policy in order to install the DameWare client on all workstations in our domain.
  • WebHelpDesk Integration: One click in WebHelpDesk will launch the DameWare Remote Support software and connect me with a client in need of assistance. When the session is done, the software allows me to update the ticket right from DameWare.

Read full review

Louis Gephardt profile photo
Louis Gephardt
View all 51 answers on this topic

Cons

  • Can be overly complicated at first, but you can add into the features as you build your organization skills

Read full review

Tina Cline profile photo
Tina Cline
View all 2 answers on this topic
  • Technical support
  • Product reliability
  • Better knowledge base

Read full review

No photo available
Verified User
View all 51 answers on this topic

Likelihood to Renew

No score
No answers yet
No answers on this topic
DameWare Remote Support9.5
Based on 11 answers
DameWare Remote Support is the easiest and most cost effective way to support our end users.

Read full review

James Mauck profile photo
James Mauck
View all 11 answers on this topic

Usability

No score
No answers yet
No answers on this topic
DameWare Remote Support9.9
Based on 9 answers
It's effective and easy. It'll do what you want it to do as long as you don't expect the world. I expect it would be even better if you were a Solar Wind shop; for us this is the only thing we use from them, mainly due to price point on other components

Read full review

Daniel Mantell profile photo
Daniel Mantell
View all 9 answers on this topic

Reliability and Availability

No score
No answers yet
No answers on this topic
DameWare Remote Support9.0
Based on 1 answer
Yes, always available.

Read full review

No photo available
Verified User
View all 1 answers on this topic

Performance

No score
No answers yet
No answers on this topic
DameWare Remote Support8.5
Based on 2 answers
I do not utilize reports.

Read full review

No photo available
Verified User
View all 2 answers on this topic

Support

No score
No answers yet
No answers on this topic
DameWare Remote Support8.9
Based on 8 answers
Never had an issue getting support for Dameware Remote Support.

Read full review

No photo available
Verified User
View all 8 answers on this topic

In-Person Training

No score
No answers yet
No answers on this topic
DameWare Remote Support9.0
Based on 1 answer
It was excellent

Read full review

John Knierim profile photo
John Knierim
View all 1 answers on this topic

Online Training

No score
No answers yet
No answers on this topic
DameWare Remote Support9.0
Based on 1 answer
The videos were more than sufficient to learn the product

Read full review

John Knierim profile photo
John Knierim
View all 1 answers on this topic

Implementation

No score
No answers yet
No answers on this topic
DameWare Remote Support9.0
Based on 7 answers
Installed without issues for the main product

Read full review

No photo available
Verified User
View all 7 answers on this topic

Alternatives Considered

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!

Read full review

Tina Cline profile photo
Tina Cline
View all 2 answers on this topic
The only product that beats the price is Real VNC. And that does not have the feature set that DameWare includes. Both LogMeIn and TeamVeiwer cost way too much to justify them and you have to rely on a third party service for them to work. With the combination of feature and cost savings, it's almost a no brainier.

Read full review

Bill Dalton profile photo
Bill Dalton
View all 51 answers on this topic

Scalability

No score
No answers yet
No answers on this topic
DameWare Remote Support8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.

Read full review

No photo available
Verified User
View all 2 answers on this topic

Return on Investment

  • Simple use and easy to set up
  • Fast connections means faster service to your clients/users
  • Easy to share across other users for connections

Read full review

Tina Cline profile photo
Tina Cline
View all 2 answers on this topic
  • Increased employee efficiency in regards to remote support.

Read full review

No photo available
Verified User
View all 51 answers on this topic

Pricing Details

ASG-Remote Desktop

General
Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No
ASG-Remote Desktop Editions & Modules
ASG-Remote Desktop
—
Additional Pricing Details
—

DameWare Remote Support

General
Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No
DameWare Remote Support Editions & Modules
DameWare Remote Support
Edition
DameWare Remote Support
$3651
DameWare Mini Remote Control
$2591
1. per technician user
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.