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121 Ratings
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.1 out of 100

SolarWinds Dameware Remote Support (DRS)

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121 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.7 out of 100

Feature Set Ratings

  • ASG-Remote Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

9.6

ASG-Remote Desktop

96%
8.2

SolarWinds Dameware Remote Support (DRS)

82%
ASG-Remote Desktop ranks higher in 8/14 features

File transfer

8.0
80%
2 Ratings
10.0
100%
50 Ratings

Secure remote access with Smart Card authentication

10.0
100%
1 Rating
6.1
61%
15 Ratings

Access to sleeping/powered-off computers

10.0
100%
1 Rating
9.0
90%
35 Ratings

Over-the-Internet remote session

10.0
100%
2 Ratings
7.3
73%
47 Ratings

Remote management of servers & workstations

10.0
100%
3 Ratings
9.4
94%
57 Ratings

Remote Active Directory® management

10.0
100%
1 Rating
6.8
68%
39 Ratings

Centralized management dashboard

8.4
84%
2 Ratings
8.1
81%
38 Ratings

Session record

10.0
100%
1 Rating
8.5
85%
5 Ratings

Multi-platform remote control

10.0
100%
2 Ratings
7.2
72%
31 Ratings

Screen sharing

N/A
0 Ratings
10.0
100%
53 Ratings

Instant message

N/A
0 Ratings
6.9
69%
46 Ratings

Initiate remote control from mobile

N/A
0 Ratings
9.0
90%
25 Ratings

Annotations

N/A
0 Ratings
7.9
79%
4 Ratings

Monitoring and Alerts

N/A
0 Ratings
8.7
87%
5 Ratings

Attribute Ratings

  • ASG-Remote Desktop is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

ASG-Remote Desktop

100%
3 Ratings
9.2

SolarWinds Dameware Remote Support (DRS)

92%
65 Ratings

Likelihood to Renew

ASG-Remote Desktop

N/A
0 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
13 Ratings

Usability

ASG-Remote Desktop

N/A
0 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
10 Ratings

Availability

ASG-Remote Desktop

N/A
0 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
2 Ratings

Performance

ASG-Remote Desktop

N/A
0 Ratings
8.5

SolarWinds Dameware Remote Support (DRS)

85%
4 Ratings

Support Rating

ASG-Remote Desktop

N/A
0 Ratings
5.0

SolarWinds Dameware Remote Support (DRS)

50%
17 Ratings

In-Person Training

ASG-Remote Desktop

N/A
0 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

Online Training

ASG-Remote Desktop

N/A
0 Ratings
9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

Implementation Rating

ASG-Remote Desktop

N/A
0 Ratings
5.0

SolarWinds Dameware Remote Support (DRS)

50%
22 Ratings

Product Scalability

ASG-Remote Desktop

N/A
0 Ratings
8.0

SolarWinds Dameware Remote Support (DRS)

80%
2 Ratings

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
Jacob Bradley | TrustRadius Reviewer

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Daniel Cogny | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Anonymous | TrustRadius Reviewer

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ASG-Remote Desktop Editions & Modules

Additional Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$276 per technician, unlimited end users

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 13 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 10 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Reliability and Availability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

Performance

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Support Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 17 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

In-Person Training

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Online Training

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Implementation Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 22 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Scalability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Screenshots

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