What users are saying about
12 Ratings
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Score 9 out of 101
91 Ratings
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Score 8.4 out of 101

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
No photo available

Dameware Remote Support

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
No photo available

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
Dameware Remote Support
9.4
File transfer
ASG-Remote Desktop
8.0
Dameware Remote Support
9.7
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
Dameware Remote Support
9.0
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
Dameware Remote Support
9.5
Over-the-Internet remote session
ASG-Remote Desktop
10.0
Dameware Remote Support
9.9
Remote management of servers & workstations
ASG-Remote Desktop
10.0
Dameware Remote Support
9.7
Remote Active Directory® management
ASG-Remote Desktop
10.0
Dameware Remote Support
9.7
Centralized management dashboard
ASG-Remote Desktop
8.4
Dameware Remote Support
8.4
Session record
ASG-Remote Desktop
10.0
Dameware Remote Support
9.8
Multi-platform remote control
ASG-Remote Desktop
10.0
Dameware Remote Support
9.9
Screen sharing
ASG-Remote Desktop
Dameware Remote Support
9.7
Instant message
ASG-Remote Desktop
Dameware Remote Support
9.7
Initiate remote control from mobile
ASG-Remote Desktop
Dameware Remote Support
8.4
Annotations
ASG-Remote Desktop
Dameware Remote Support
9.0
Monitoring and Alerts
ASG-Remote Desktop
Dameware Remote Support
9.8

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline profile photo

Dameware Remote Support

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers profile photo

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P profile photo

Dameware Remote Support

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis profile photo

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Dameware Remote Support

Dameware Remote Support 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis profile photo

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Dameware Remote Support

Dameware Remote Support 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat profile photo

Reliability and Availability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
Yes, always available.
No photo available

Performance

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Dameware Remote Support

Dameware Remote Support 8.5
Based on 2 answers
The application always seems responsive to me
John Knierim profile photo

Support

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Dameware Remote Support

Dameware Remote Support 8.9
Based on 8 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers profile photo

In-Person Training

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
It was excellent
John Knierim profile photo

Online Training

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Dameware Remote Support

Dameware Remote Support 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim profile photo

Implementation

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Dameware Remote Support

Dameware Remote Support 9.0
Based on 7 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat profile photo

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline profile photo

Dameware Remote Support

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
No photo available

Scalability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

Dameware Remote Support

Dameware Remote Support 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
No photo available

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
No photo available

Dameware Remote Support

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings profile photo

Pricing Details

ASG-Remote Desktop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ASG-Remote Desktop Editions & Modules

Additional Pricing Details

Dameware Remote Support

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Dameware Remote Support Editions & Modules

Edition
DameWare Remote Support$3651
DameWare Mini Remote Control$2591
  1. per technician user
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Rating Summary

Likelihood to Recommend

ASG-Remote Desktop
10.0
Dameware Remote Support
9.8

Likelihood to Renew

ASG-Remote Desktop
Dameware Remote Support
9.5

Usability

ASG-Remote Desktop
Dameware Remote Support
9.9

Reliability and Availability

ASG-Remote Desktop
Dameware Remote Support
9.0

Performance

ASG-Remote Desktop
Dameware Remote Support
8.5

Support

ASG-Remote Desktop
Dameware Remote Support
8.9

In-Person Training

ASG-Remote Desktop
Dameware Remote Support
9.0

Online Training

ASG-Remote Desktop
Dameware Remote Support
9.0

Implementation

ASG-Remote Desktop
Dameware Remote Support
9.0

Scalability

ASG-Remote Desktop
Dameware Remote Support
8.0

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