What users are saying about
15 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.1 out of 100
Based on 15 reviews and ratings
TeamViewer
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
2178 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 2178 reviews and ratings
Feature Set Ratings
- ASG-Remote Desktop ranks higher in 1 feature set: Remote Administration
Remote Administration

9.6
ASG-Remote Desktop
96%

8.2
TeamViewer
82%
ASG-Remote Desktop ranks higher in 8/14 features
ASG-Remote Desktop ranks higher in 8/14 features
File transfer

8.0
80%
2 Ratings

8.2
82%
276 Ratings
Secure remote access with Smart Card authentication

10.0
100%
1 Rating

8.2
82%
77 Ratings
Access to sleeping/powered-off computers

10.0
100%
1 Rating

7.3
73%
192 Ratings
Over-the-Internet remote session

10.0
100%
2 Ratings

9.0
90%
288 Ratings
Remote management of servers & workstations

10.0
100%
3 Ratings

8.4
84%
248 Ratings
Remote Active Directory® management

10.0
100%
1 Rating

8.4
84%
80 Ratings
Centralized management dashboard

8.4
84%
2 Ratings

7.8
78%
187 Ratings
Session record

10.0
100%
1 Rating

8.0
80%
182 Ratings
Multi-platform remote control

10.0
100%
2 Ratings

8.4
84%
229 Ratings
Screen sharing

N/A
0 Ratings

9.0
90%
293 Ratings
Instant message

N/A
0 Ratings

7.9
79%
253 Ratings
Initiate remote control from mobile

N/A
0 Ratings

8.1
81%
234 Ratings
Annotations

N/A
0 Ratings

7.7
77%
90 Ratings
Monitoring and Alerts

N/A
0 Ratings

8.4
84%
111 Ratings
Attribute Ratings
- ASG-Remote Desktop is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

10.0
ASG-Remote Desktop
100%
3 Ratings

8.3
TeamViewer
83%
335 Ratings
Likelihood to Renew

ASG-Remote Desktop
N/A
0 Ratings

9.1
TeamViewer
91%
59 Ratings
Usability

ASG-Remote Desktop
N/A
0 Ratings

9.1
TeamViewer
91%
58 Ratings
Availability

ASG-Remote Desktop
N/A
0 Ratings

9.5
TeamViewer
95%
6 Ratings
Performance

ASG-Remote Desktop
N/A
0 Ratings

9.5
TeamViewer
95%
6 Ratings
Support Rating

ASG-Remote Desktop
N/A
0 Ratings

8.2
TeamViewer
82%
69 Ratings
In-Person Training

ASG-Remote Desktop
N/A
0 Ratings

5.0
TeamViewer
50%
1 Rating
Online Training

ASG-Remote Desktop
N/A
0 Ratings

6.0
TeamViewer
60%
3 Ratings
Implementation Rating

ASG-Remote Desktop
N/A
0 Ratings

10.0
TeamViewer
100%
14 Ratings
Product Scalability

ASG-Remote Desktop
N/A
0 Ratings

9.5
TeamViewer
95%
4 Ratings
Likelihood to Recommend
ASG-Remote Desktop
If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesTeamViewer
We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.

Verified User
Technician in Information Technology
Non-Profit Organization Management Company, 51-200 employeesPros
ASG-Remote Desktop
- Organize remote desktop connections
- Provide easy and fast connections
- Backup and restore configurations
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
TeamViewer
- Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
- TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
- Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
- Since the application has matured over the years, it has great support both from the publisher and general internet support.

Verified User
Manager in Information Technology
Construction Company, 51-200 employeesCons
ASG-Remote Desktop
- I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Information Technology Manager
Human Resources FirmHuman Resources, 51-200 employees
TeamViewer
- TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
- TeamViewer is slow to make the initial connection.
- Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Engineering Technician
Hogan's Systems Consulting, LLCInformation Technology & Services, 1-10 employees
Pricing Details
ASG-Remote Desktop
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ASG-Remote Desktop Editions & Modules
—
Additional Pricing Details
—TeamViewer
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
Starting Price
$24.9 per month (billed annually)
TeamViewer Editions & Modules
Edition
Business | $50.901 |
---|---|
Premium | $102.902 |
Corporate | $206.903 |
Remote Access | $24.904 |
- per month (billed annually) 1 Licensed User
- per month (billed annually) 15 Licensed Users
- per month (billed annually) 30 Licensed Users
- per month (billed annually) 1 Licensed User
Additional Pricing Details
—Likelihood to Renew
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.1
Based on 59 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.

Verified User
Director in Information Technology
Health, Wellness and Fitness Company, 51-200 employeesUsability
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.1
Based on 58 answers
Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
System Administrator
KyndrylInformation Technology & Services, 10,001+ employees
Reliability and Availability
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.5
Based on 6 answers
No single outage till now.
IT executive
Origin logisticsLogistics & Supply Chain, 11-50 employees
Performance
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.5
Based on 6 answers
Steady connection and easy quick connect and disconnect
Associate Director of Telecom & PC Support
92nd Street YNon-Profit Organization Management, 201-500 employees
Support Rating
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 8.2
Based on 69 answers
I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.

Verified User
Partner in Finance and Accounting
Automotive Company, 11-50 employeesOnline Training
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
IT Support Technician
Greenheck Fan CorporationConstruction, 1001-5000 employees
Implementation Rating
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 10.0
Based on 14 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box

Verified User
Team Lead in Information Technology
Banking Company, 51-200 employeesAlternatives Considered
ASG-Remote Desktop
ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
IT Support Specialist
270net TechnologiesInformation Technology and Services, 11-50 employees
TeamViewer
TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.

Verified User
Engineer in Information Technology
Higher Education Company, 5001-10,000 employeesScalability
ASG-Remote Desktop
No score
No answers yet
No answers on this topic
TeamViewer
TeamViewer 9.5
Based on 4 answers
I've rarely had problems with the product.
Internet Director / UNIX Administrator
Marietta CollegeHigher Education, 201-500 employees
Return on Investment
ASG-Remote Desktop
- Saves DevOps team time recovering from forgotten credentials.
- Saves DevOps team time from recovering lost/misplaced connection info.

Verified User
Director in Research & Development
Financial Services Company, 1-10 employeesTeamViewer
- Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
- TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
- It is also recommended for system administrators who cover several offices with a small number.
Marketing Publicity Manager S,
OCESAEntertainment, 1001-5000 employees