ASG-Remote Desktop vs TeamViewer

• Organize remote desktop connections
• Provide easy and fast connections
• Backup and restore configurations

Read full review

• Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
• Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
• One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.

Read full review

• I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.

Read full review

• The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
• The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
• TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.

Read full review

• Saves DevOps team time recovering from forgotten credentials.
• Saves DevOps team time from recovering lost/misplaced connection info.

Read full review

• Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
• The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.

Read full review