What users are saying about
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Top Rated
2178 Ratings
15 Ratings
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Score 6.1 out of 100

TeamViewer

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Top Rated
2178 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • ASG-Remote Desktop ranks higher in 1 feature set: Remote Administration

Remote Administration

9.6

ASG-Remote Desktop

96%
8.2

TeamViewer

82%
ASG-Remote Desktop ranks higher in 8/14 features

File transfer

8.0
80%
2 Ratings
8.2
82%
276 Ratings

Secure remote access with Smart Card authentication

10.0
100%
1 Rating
8.2
82%
77 Ratings

Access to sleeping/powered-off computers

10.0
100%
1 Rating
7.3
73%
192 Ratings

Over-the-Internet remote session

10.0
100%
2 Ratings
9.0
90%
288 Ratings

Remote management of servers & workstations

10.0
100%
3 Ratings
8.4
84%
248 Ratings

Remote Active Directory® management

10.0
100%
1 Rating
8.4
84%
80 Ratings

Centralized management dashboard

8.4
84%
2 Ratings
7.8
78%
187 Ratings

Session record

10.0
100%
1 Rating
8.0
80%
182 Ratings

Multi-platform remote control

10.0
100%
2 Ratings
8.4
84%
229 Ratings

Screen sharing

N/A
0 Ratings
9.0
90%
293 Ratings

Instant message

N/A
0 Ratings
7.9
79%
253 Ratings

Initiate remote control from mobile

N/A
0 Ratings
8.1
81%
234 Ratings

Annotations

N/A
0 Ratings
7.7
77%
90 Ratings

Monitoring and Alerts

N/A
0 Ratings
8.4
84%
111 Ratings

Attribute Ratings

  • ASG-Remote Desktop is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

10.0

ASG-Remote Desktop

100%
3 Ratings
8.3

TeamViewer

83%
335 Ratings

Likelihood to Renew

ASG-Remote Desktop

N/A
0 Ratings
9.1

TeamViewer

91%
59 Ratings

Usability

ASG-Remote Desktop

N/A
0 Ratings
9.1

TeamViewer

91%
58 Ratings

Availability

ASG-Remote Desktop

N/A
0 Ratings
9.5

TeamViewer

95%
6 Ratings

Performance

ASG-Remote Desktop

N/A
0 Ratings
9.5

TeamViewer

95%
6 Ratings

Support Rating

ASG-Remote Desktop

N/A
0 Ratings
8.2

TeamViewer

82%
69 Ratings

In-Person Training

ASG-Remote Desktop

N/A
0 Ratings
5.0

TeamViewer

50%
1 Rating

Online Training

ASG-Remote Desktop

N/A
0 Ratings
6.0

TeamViewer

60%
3 Ratings

Implementation Rating

ASG-Remote Desktop

N/A
0 Ratings
10.0

TeamViewer

100%
14 Ratings

Product Scalability

ASG-Remote Desktop

N/A
0 Ratings
9.5

TeamViewer

95%
4 Ratings

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

TeamViewer

We plan to integrate TeamViewer with Microsoft Intune for better support assistance, asset inventory, third-party updates, and pushing Windows Update and versions. We are currently using both LogMeIn and TeamViewer but looking to move fully move over to TeamViewer, but we have both for redundancy in case one of the applications crashes, which it does happen. Especially with Apple devices, LogMeIn seems to have an easier time using un-attended access compared to TeamViewer, as well as being able to hear the audio.
Anonymous | TrustRadius Reviewer

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

TeamViewer

  • Teamviewer has the ability to set up a Quick Support option so that you do not need to permanently install anything on a user's computer. The user clicks the link you send them and a temp program is installed to help with access.
  • TeamViewer's list of options, once in a session, is the best I have seen. The automatic ability to reconnect when you reboot a user's PC is particularly helpful.
  • Teamviewer easily supports multiple monitors so if on with someone that has 3 monitors you can easily click through each view.
  • Since the application has matured over the years, it has great support both from the publisher and general internet support.
Anonymous | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

TeamViewer

  • TeamViewer is very difficult to set up initially when trying to set up a permanent remote connection. It requires several steps that have to be done just right, or else it won't work, and doesn't give any indication of why it won't work.
  • TeamViewer is slow to make the initial connection.
  • Compared to other remote support products we use, TeamViewer lacks several features, such as the ability to see detailed information about a given computer without logging into the computer.
Richard Hogan | TrustRadius Reviewer

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

ASG-Remote Desktop Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$24.9 per month (billed annually)

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. per month (billed annually) 1 Licensed User
  2. per month (billed annually) 15 Licensed Users
  3. per month (billed annually) 30 Licensed Users
  4. per month (billed annually) 1 Licensed User
Additional Pricing Details

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.1
Based on 59 answers
TeamViewer is everything we're looking for in a support tool, the cost for the tool is negligible with the value we receive from the tool. TeamViewer has saved us many times and continues to provide functionality and support for our devices like we haven't seen before in other tools. The ability to use TeamViewer quick connect provides efficient and non-technical ways for our non-tech-savvy end-users to get the assistance that they need while IT has the visibility and control over all of its' computer assets.
Anonymous | TrustRadius Reviewer

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.1
Based on 58 answers
Although the program is simple to operate on its own, determining how simple it is to use TeamViewer is extremely subjective and dependent on the particular use case. The transfer of files is also supported, and the company boasts that its transfer rate is far faster than that of any of its rivals. On-the-fly compression, which was a feature exclusive to TeamViewer, was responsible for this accomplishment.
Jerica Gilley | TrustRadius Reviewer

Reliability and Availability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.5
Based on 6 answers
No single outage till now.
Vinayak Kadam | TrustRadius Reviewer

Performance

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.5
Based on 6 answers
Steady connection and easy quick connect and disconnect
Jackie Ramos | TrustRadius Reviewer

Support Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.2
Based on 69 answers
I was able to talk to sales about our problem (of being charged for an additional year subscription when we had asked to cancel), and Sales and I had a nice conversation. But when I contacted TeamViewer Support by email to request that our subscription be canceled, they very "nicely" told me by email that I should have read the "fine print". And that they can "Automatically Renew" a subscription for a year if they do not receive a cancellation request a month before the expiration of the current subscription. (When I called Support, I was put on hold; and I held, and held, and held, etc.) Admittedly, part of the problem was mine. I sent in my cancellation request after the deadline that TeamViewer outlines in their "fine print". But, I still feel that TeamViewer could have or should have a policy of refunding at least a large percentage of the "Automatic Renewal" charge, especially if the customer is not utilizing the subscription.
Anonymous | TrustRadius Reviewer

Online Training

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 6.0
Based on 3 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 14 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

TeamViewer

TeamViewer is a great tool with a well-respected name and a foundation of trust with advanced and intermediate users. We used to have BeyondTrust (Bomgar) in our office and it provided equivalent feature sets but had a dated appearance. Performance with both products is exceptional, and we could only ask for TeamViewer to have a mandatory recording feature.
Anonymous | TrustRadius Reviewer

Scalability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.5
Based on 4 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Since I started using TeamViewer, the number of times I have to visit clients to update our programs on the PC has been visibly reduced, which is very helpful.
  • TeamViewer not only improves work efficiency and productivity, but also contributes to work-life balance and, above all, to fast customer service.
  • It is also recommended for system administrators who cover several offices with a small number.
Manuel Hernandez | TrustRadius Reviewer

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