What users are saying about
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Top Rated
1845 Ratings
14 Ratings
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Score 9 out of 100

TeamViewer

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Top Rated
1845 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

ASG-Remote Desktop

If multiple sets of credentials and User Directories are involved across the servers you're connecting to, this is a huge help in organizing them all and managing changes over time. Having multiple concurrent server connections in tabs instead of separate windows is also much more convenient. While we're only using RDP, there are multiple connection methods to facilitate a mixed environment.
Anonymous | TrustRadius Reviewer

TeamViewer

In publishing, TeamViewer makes our lives easier when proofing, editing, sharing or consulting with clients on their publishing journey. We also use it internally to maintain and support our own computers, phones, servers, devices using their fast, high-performance global network. It has helped us support our clients while supporting our own infrastructure at the same time.
Kevin O'Grady | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

ASG-Remote Desktop
9.6
TeamViewer
8.4
File transfer
ASG-Remote Desktop
8.0
TeamViewer
8.3
Secure remote access with Smart Card authentication
ASG-Remote Desktop
10.0
TeamViewer
8.5
Access to sleeping/powered-off computers
ASG-Remote Desktop
10.0
TeamViewer
7.6
Over-the-Internet remote session
ASG-Remote Desktop
10.0
TeamViewer
8.9
Remote management of servers & workstations
ASG-Remote Desktop
10.0
TeamViewer
8.6
Remote Active Directory® management
ASG-Remote Desktop
10.0
TeamViewer
8.4
Centralized management dashboard
ASG-Remote Desktop
8.4
TeamViewer
8.3
Session record
ASG-Remote Desktop
10.0
TeamViewer
8.4
Multi-platform remote control
ASG-Remote Desktop
10.0
TeamViewer
8.6
Screen sharing
ASG-Remote Desktop
TeamViewer
9.1
Instant message
ASG-Remote Desktop
TeamViewer
8.1
Initiate remote control from mobile
ASG-Remote Desktop
TeamViewer
8.4
Annotations
ASG-Remote Desktop
TeamViewer
8.8
Monitoring and Alerts
ASG-Remote Desktop
TeamViewer
8.3

Pros

ASG-Remote Desktop

  • Organize remote desktop connections
  • Provide easy and fast connections
  • Backup and restore configurations
Tina Cline | TrustRadius Reviewer

TeamViewer

  • Whiteboard feature is super effective when we have to explain a problem or illustrate something to the user (both internal and external).
  • Ability to safely and securely connect with the customer system is a big plus. Since the product has been in existence for a really long time, this makes it easier for us to have customers use them without us having to convince them much
  • One great feature is the ability to drag and drop the files from one computer to another while helping someone solve a problem where we need one particular file, you don’t need to waste the time downloading it to his machine or emailing it over. If you have the file, you can copy it over with few clicks.
Ramprasad Rangachary, PMP® | TrustRadius Reviewer

Cons

ASG-Remote Desktop

  • I'd like to be able to tag computers by criteria (ie location, function, etc) then be able to sort them in the left-hand pane.
Steve P | TrustRadius Reviewer

TeamViewer

  • The software lacks many tools to control the versions of documents you work with during each session, either to review them in case you have lost some information in a past version and need to recover it, or to review changes to create comparisons between one version and another one.
  • The service does not handle contacts either, so you generally have to communicate with them from another platform even though it is in TeamViewer where the maintenance will take place and you have to waste more time even if you are urgent to start the work session.
  • TeamViewer does not have a calendar tool that allows you to make notes about the dates on which maintenance will be performed, or at least to record the dates so as not to cause confusion or organizational errors once the dates are approaching and you have forgotten these dates.
Richard Delgado | TrustRadius Reviewer

Likelihood to Renew

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.4
Based on 41 answers
As long as I continue to provide remote support for my clients, it's a no brainier. For what I pay out, I probably make it back tenfold in the ability to provide remote support from wherever and whenever. Not to mention the saved gas money for a fix that only takes 5 minutes but it takes you 20 minutes to get there. As my business continues to grow, and I support more and more clients, my need for TeamViewer will only grow.
Justin Kuhlman | TrustRadius Reviewer

Usability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.8
Based on 20 answers
I do not have complaints with the product. In fact, TeamViewer is used by some of our support companies (tech support, accounting, software, etc.), and it performs well. It is simply more product than we needed in our application, and more money than we can justify budgeting.
Anonymous | TrustRadius Reviewer

Reliability and Availability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.0
Based on 4 answers
It's usually without problem, but we have had connectivity issues on occasion.
Mike Robinson | TrustRadius Reviewer

Performance

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 9.0
Based on 4 answers
The application is built on VNC which is a very stable technology.
Mike Robinson | TrustRadius Reviewer

Support Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 7.1
Based on 54 answers
I have not needed to contact TeamViewer support much in regards to the software not performing like it is supposed to. The only reason that we contact support is to get the license keys for our updated software. We always get a response in a very reasonable amount of time with the new license keys included.
Jordan Paquette | TrustRadius Reviewer

Online Training

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 8.9
Based on 2 answers
I have never used the online training either. I have watched a few informational videos that were helpful when learning how to do a specific procedure within TeamViewer and get the most out of the software by utilizing one of the many features that are available with the software. Again, 5 if for neutral.
Jordan Paquette | TrustRadius Reviewer

Implementation Rating

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 12 answers
Implementation was easy enough that it didn't pose any problems. Training was minimal and the system works right out of the box
Anonymous | TrustRadius Reviewer

Alternatives Considered

ASG-Remote Desktop

ASG-Remote is very flexible and with so many options available it makes the configuration you want for your setup super simple. Other products do not offer the extra features for database and reporting. As well, it offers all the connection types you can possibly think of. The ability to automate tasks for regular servers and workstations is amazing!
Tina Cline | TrustRadius Reviewer

TeamViewer

Teamviewer is a free package, unlike most of the software, which calls for hefty subscription amount. Also, Teamviewer is available globally, meaning, effective to all people, irrespective of where the user is. Lastly, Teamviewer is fairly available in both the PCs and the Apple products that supports IOS and other systems.
David Vlad | TrustRadius Reviewer

Scalability

ASG-Remote Desktop

No score
No answers yet
No answers on this topic

TeamViewer

TeamViewer 10.0
Based on 2 answers
I've rarely had problems with the product.
Mike Robinson | TrustRadius Reviewer

Return on Investment

ASG-Remote Desktop

  • Saves DevOps team time recovering from forgotten credentials.
  • Saves DevOps team time from recovering lost/misplaced connection info.
Anonymous | TrustRadius Reviewer

TeamViewer

  • Given that I use TeamViewer all day, every day, the ROI is hard to calculate--but the price is incredibly reasonable for what it does. In my opinion, it paid for itself in a week.
  • The business objective behind my use of TeamViewer is simple: the ability to handle all of my day-to-day tasks as if I were sitting at my desk when I am not.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

ASG-Remote Desktop

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

ASG-Remote Desktop Editions & Modules

Additional Pricing Details

TeamViewer

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

TeamViewer Editions & Modules

Edition
Business$50.901
Premium$102.902
Corporate$206.903
Remote Access$24.904
  1. 1 user, up to 200 managed devices
  2. 50 users, up to 300 managed devices
  3. 200 users, up to 500 managed devices
  4. 1 user, 3 computers
Additional Pricing Details

Rating Summary

Likelihood to Recommend

ASG-Remote Desktop
10.0
TeamViewer
8.3

Likelihood to Renew

ASG-Remote Desktop
TeamViewer
9.4

Usability

ASG-Remote Desktop
TeamViewer
8.8

Reliability and Availability

ASG-Remote Desktop
TeamViewer
8.0

Performance

ASG-Remote Desktop
TeamViewer
9.0

Support Rating

ASG-Remote Desktop
TeamViewer
7.1

In-Person Training

ASG-Remote Desktop
TeamViewer
5.0

Online Training

ASG-Remote Desktop
TeamViewer
8.9

Implementation Rating

ASG-Remote Desktop
TeamViewer
10.0

Scalability

ASG-Remote Desktop
TeamViewer
10.0

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