What users are saying about

Fuze

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90 Ratings
9 Ratings
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Score 7.7 out of 101

Fuze

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90 Ratings
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Score 7.1 out of 101

Add comparison

Likelihood to Recommend

Aspect Unified IP

The system is very complicated for the initial installations in the servers, which
requires highly qualified personnel for the start-up. It cost me the installation at the beginning but I knew it would be worth it because the use of an administrative control of calls is important and more when you have many service providers.
Jose Raul Faria profile photo

Fuze

Fuze would be my go-to tool for any business, whether 5 employees or 50,000 employees. They unite all your users on a common communication platform that has chat, voice, and video, desktop sharing, voicemail, call flow features, advanced call routing, queueing, and distribution. Fuze is really the choice I'd recommend for anyone.
D. SKye Hodges profile photo

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.0
Fuze
Agent dashboard
Aspect Unified IP
8.5
Fuze
Validate callers
Aspect Unified IP
9.0
Fuze
Outbound response
Aspect Unified IP
9.0
Fuze
Call forwarding
Aspect Unified IP
9.0
Fuze
Click-to-call (CTC)
Aspect Unified IP
9.5
Fuze
Warm transfer
Aspect Unified IP
9.0
Fuze
Predictive dialing
Aspect Unified IP
9.5
Fuze
Interactive voice response
Aspect Unified IP
9.0
Fuze
REST APIs
Aspect Unified IP
9.0
Fuze
Call scripts
Aspect Unified IP
9.0
Fuze
Call tracking
Aspect Unified IP
9.5
Fuze
Multichannel integration
Aspect Unified IP
8.0
Fuze
CRM software integration
Aspect Unified IP
8.5
Fuze

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Fuze
Inbound call routing
Aspect Unified IP
9.0
Fuze
Omnichannel inbound routing
Aspect Unified IP
8.0
Fuze
Recording
Aspect Unified IP
9.5
Fuze
Quality management
Aspect Unified IP
9.0
Fuze
Call analytics
Aspect Unified IP
8.5
Fuze
Historical reporting
Aspect Unified IP
7.5
Fuze
Live reporting
Aspect Unified IP
7.5
Fuze
Customer surveys
Aspect Unified IP
8.5
Fuze
Customer interaction analytics
Aspect Unified IP
9.0
Fuze

Cloud PBX

Aspect Unified IP
Fuze
6.8
Hosted PBX
Aspect Unified IP
Fuze
7.5
Multi-level Interactive Voice Response (IVR)
Aspect Unified IP
Fuze
7.3
User templates
Aspect Unified IP
Fuze
6.2
Call reports
Aspect Unified IP
Fuze
6.4
Directory of employee names
Aspect Unified IP
Fuze
6.7

Call Management

Aspect Unified IP
Fuze
7.3
Answering rules
Aspect Unified IP
Fuze
7.2
Call recording
Aspect Unified IP
Fuze
7.4
Call park
Aspect Unified IP
Fuze
7.5
Message alerts
Aspect Unified IP
Fuze
7.0

VoIP system collaboration

Aspect Unified IP
Fuze
7.8
Video conferencing
Aspect Unified IP
Fuze
7.5
Audio conferencing
Aspect Unified IP
Fuze
8.2

Mobile apps

Aspect Unified IP
Fuze
7.6
Mobile app for iOS
Aspect Unified IP
Fuze
7.6
Mobile app for Android
Aspect Unified IP
Fuze
7.7

Pros

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria profile photo
  • Saved call recordings allows you to fine-tune your craft or review things you might have missed
  • Integrations allow you to click on any number and call someone, no matter the website or interface
  • Drop down call result features allow you to document how a specific call went so you can properly track
No photo available

Cons

  • Their upgrade cycle is too agressive, especially for larger organizations that might not need to update their telephony platform so often. This is the main issue I have had with Aspect since we started using them over 10 years ago.
Joseph Burda profile photo
  • Inability to transfer ownership or search other numbers recordings. Sometimes I'll take calls in different rooms and I'm unable to pull those calls.
  • Issues with audio quality.
  • Quality of support - took me over 24 hours to get in touch with a rep for a specific question.
No photo available

Likelihood to Renew

No score
No answers yet
No answers on this topic
Fuze7.2
Based on 9 answers
Fuze is accomplishing the PBX, remote phone, and messaging option needed by organization. In the event other options (Skype) were more cost-effective to add phone numbers, it may be considered.
No photo available

Usability

No score
No answers yet
No answers on this topic
Fuze6.6
Based on 4 answers
If were just talking about using the system (Deskphone, app, desktop app) the system is fairly easy to use. As an administrator it can be much more difficult
Mikey Romero profile photo

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.
D. SKye Hodges profile photo

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges profile photo

Support

No score
No answers yet
No answers on this topic
Fuze6.3
Based on 47 answers
Their support team has always been willing to set up time to talk if there are any issues occuring with the system. In addition, they provide a lot of information around frequently asked questions and user guides within their online portal. It is really easy to find the information that we need in order to be successful when using their product.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges profile photo

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges profile photo

Implementation

No score
No answers yet
No answers on this topic
Fuze7.8
Based on 46 answers
From a network engineer perspective, deployment was pretty smooth, there were no major issues encountered. Some minor firewall tweaking was required. From end user adoption perspective, it is a mixed bag, but a lot of it is human factor, although the improvements I listed would help make it smoother.
Igor Pelipenko profile photo

Alternatives Considered

The seal of this service was through the revisions according to my corporate needs and I really needed a system that would manage all kinds of calls and support that would give me an active service for a better business management. In fact, he gave me and discovered additional services that the company is using correctly in their daily activities.
Jose Raul Faria profile photo
In all honesty, it's really similar. There may be a couple things here and there that I couldn't find access to on Adobe Connect and on AnyMeeting, so Fuze is better in that aspect. It's basically the same software though. I think it might be a good idea to at least make the LOOK of it drastically different even if the functionality is the same, so people know what product they're using and what product they prefer.
Brooke Schell profile photo

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges profile photo

Return on Investment

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria profile photo
  • Much quicker dialing, many more outreach calls.
  • Great for working from home and using my computer and mobile device to make calls. Increases my work flexibility.
Will Sharry profile photo

Pricing Details

Aspect Unified IP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Aspect Unified IP More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information