What users are saying about
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Top Rated
169 Ratings
15 Ratings
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Score 4.3 out of 100

Fuze

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Top Rated
169 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Aspect Unified IP

If you are a call center looking to take advantage of agents being able to work in both an inbound and outbound capacity at the same time I think Aspect is a no-brainer. There is no CTI connectivity to deal with. It is all 100% seamless between all call types (inbound, dialer, manual). The tools are very intuitive, and the backend reporting tables are easy to use/query. If you are a smaller inbound only shop or even a small blend shop this product might be cost-prohibitive especially if it is an on-premise solution. In those cases, their cloud-based solution might make the most sense.
Joseph Burda | TrustRadius Reviewer

Fuze

Fuze is great for a smaller company that does not frequently meet with outside third parties. When meeting with third parties Fuze is not as well known as Microsoft Teams or Zoom, so one of those is usually preferred. Fuze is a great softphone program that allows employees to instant message, text message and communicate form their web browser or a free mobile app to be able to make calls and send texts from their work phone number all from within the app.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

Aspect Unified IP
9.1
Fuze
Agent dashboard
Aspect Unified IP
8.6
Fuze
Validate callers
Aspect Unified IP
9.1
Fuze
Outbound response
Aspect Unified IP
9.0
Fuze
Call forwarding
Aspect Unified IP
9.1
Fuze
Click-to-call (CTC)
Aspect Unified IP
9.6
Fuze
Warm transfer
Aspect Unified IP
9.1
Fuze
Predictive dialing
Aspect Unified IP
9.6
Fuze
Interactive voice response
Aspect Unified IP
9.1
Fuze
REST APIs
Aspect Unified IP
9.1
Fuze
Call scripts
Aspect Unified IP
9.1
Fuze
Call tracking
Aspect Unified IP
9.6
Fuze
Multichannel integration
Aspect Unified IP
8.2
Fuze
CRM software integration
Aspect Unified IP
8.7
Fuze

Workforce Optimization (WFO)

Aspect Unified IP
8.5
Fuze
Inbound call routing
Aspect Unified IP
9.0
Fuze
Omnichannel inbound routing
Aspect Unified IP
8.1
Fuze
Recording
Aspect Unified IP
9.6
Fuze
Quality management
Aspect Unified IP
9.1
Fuze
Call analytics
Aspect Unified IP
8.6
Fuze
Historical reporting
Aspect Unified IP
7.4
Fuze
Live reporting
Aspect Unified IP
7.4
Fuze
Customer surveys
Aspect Unified IP
8.6
Fuze
Customer interaction analytics
Aspect Unified IP
9.1
Fuze

Cloud PBX

Aspect Unified IP
Fuze
7.4
Hosted PBX
Aspect Unified IP
Fuze
7.9
Multi-level Interactive Voice Response (IVR)
Aspect Unified IP
Fuze
7.1
User templates
Aspect Unified IP
Fuze
7.2
Call reports
Aspect Unified IP
Fuze
7.4
Directory of employee names
Aspect Unified IP
Fuze
7.5

Call Management

Aspect Unified IP
Fuze
7.7
Answering rules
Aspect Unified IP
Fuze
7.8
Call recording
Aspect Unified IP
Fuze
7.6
Call park
Aspect Unified IP
Fuze
8.0
Message alerts
Aspect Unified IP
Fuze
7.5

VoIP system collaboration

Aspect Unified IP
Fuze
7.6
Video conferencing
Aspect Unified IP
Fuze
6.9
Audio conferencing
Aspect Unified IP
Fuze
8.3

Mobile apps

Aspect Unified IP
Fuze
8.0
Mobile app for iOS
Aspect Unified IP
Fuze
8.2
Mobile app for Android
Aspect Unified IP
Fuze
7.9

Pros

Aspect Unified IP

  • When I administer and support this software for a few months, I can comment that, without a doubt, it is good software to start a call center with.
  • The main thing is to indicate that the software can be configured to have high availability with several servers that will help keep the service active.
  • You can count on several telephone lines that will be centralized in the appearance system.
  • The big advantage is that you have call recording and live video, you can also locate the video recordings of all the calls.
Jose Raul Faria | TrustRadius Reviewer

Fuze

  • Availability to use your work number anytime anywhere. Our recruiters make themselves available as much as they can. Being able to answer calls from their worklines while not in the office and make calls from their work numbers is a big deal.
  • Setting up new phones and numbers is very easy with their hub. I don't always have to go directly to their support team to setup new users. As long as I have the mac address of the phone and we have free numbers I can set a new user up in minutes.
  • Their support team is great as well. If I do need to get help with an issue their support team is quick to respond and very knowledgeable about their systems. Their team is also able to fix most support cases within the same day.
David Scalise | TrustRadius Reviewer

Cons

Aspect Unified IP

  • It needs build-in seamlessness of Channel - Omni channel is still not available
  • Aspect services are costly
  • Need to add AIML in Aspect
Bhosale Deepak | TrustRadius Reviewer

Fuze

  • Android and iOS apps do not always handle disruptions from other phone activities well. Inbound phone calls and changes to Bluetooth connections (earpiece to car, for example) can foul up an ongoing meeting.
  • We would love the ability to easily move calls between devices -- Software to desk phone, desk phone to mobile client, etc. Fuze has made some improvements in this area, but there are still a couple of missing pieces.
  • The Fuze Meetings module is still a bit behind the major players like WebEx, Zoom, etc., in features and general usability.
John Dennis | TrustRadius Reviewer

Likelihood to Renew

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.1
Based on 17 answers
Cost and support and the primary driving factors. The management team has been extremely responsive and assisting even with the obstacles and hurdles we experienced during implementation. We are still learning how best to manage the solution and comfort and pleasure with the solution will increase as our knowledge and skillsets improve.
Anonymous | TrustRadius Reviewer

Usability

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.4
Based on 10 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.
D. SKye Hodges | TrustRadius Reviewer

Reliability and Availability

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.5
Based on 3 answers
We've had a few outages over the past year. More than other vendors I've used. They usually have outages fixed within an hour. The downside is they do not provide root cause of outages. If they do at takes them at least a month to get it to you
Anonymous | TrustRadius Reviewer

Performance

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 3 answers
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.
D. SKye Hodges | TrustRadius Reviewer

Support Rating

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fuze

Fuze 6.5
Based on 93 answers
I think it is improving but as I said previously there is a stress on the billing side of the business which gives a perhaps unfairly poor impression of support. The recent interaction that I have had with Support is definitely better and from my experience as good as it has been.
Anonymous | TrustRadius Reviewer

In-Person Training

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fuze

Fuze 8.0
Based on 2 answers
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.
D. SKye Hodges | TrustRadius Reviewer

Online Training

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fuze

Fuze 9.0
Based on 2 answers
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.
D. SKye Hodges | TrustRadius Reviewer

Implementation Rating

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.4
Based on 99 answers
I am very well satisfied with the Fuze implementation at our company. It is really easy to set up. It's a straight up process and requires very minimal oversight. I will also like to say that the implementation was fairly quick. Also the UI is very easy to go around. You can easily find any feature in particular that you were searching for.
Jigar Patel | TrustRadius Reviewer

Alternatives Considered

Aspect Unified IP

I have not spent any time recently doing a detailed analysis of other vendors to comfortably answer this question. I will say that the last time I checked, the ability to have all 3 call types (inbound,outbound,and manual) managed in one convenient seamless platform was not available which is very important to me.
Joseph Burda | TrustRadius Reviewer

Fuze

Post deployment we're currently reviewing the other unified communications solutions as Fuze is expensive per user when compared to other options available. Fuze has an advantage due to its PBX capabilities however licensing for non-PBX users is considerably higher then other vendors.
Anonymous | TrustRadius Reviewer

Scalability

Aspect Unified IP

No score
No answers yet
No answers on this topic

Fuze

Fuze 7.0
Based on 3 answers
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.
D. SKye Hodges | TrustRadius Reviewer

Return on Investment

Aspect Unified IP

  • My financial control has been much more controlled.
  • I identify in my indicators everything that has changed before and after having the service.
  • The results obtained can be appreciated just by checking my profits.
  • The objectives set according to this application and the annual cost is being adequate.
Jose Raul Faria | TrustRadius Reviewer

Fuze

  • We receive constant negative feedback from mangers about the system not functioning correctly. (This is mainly due to lack of support from Fuze)
  • This has had a positive impact in that the system is cheaper and we are missing less calls due to the functionality of the system.
Mikey Romero | TrustRadius Reviewer

Pricing Details

Aspect Unified IP

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aspect Unified IP Editions & Modules

Additional Pricing Details

Fuze

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Fuze Editions & Modules

Edition
US Outbound$0.021
Canada Outbound$0.021
UK Outbound$0.011
  1. Per Minute
Additional Pricing Details
https://www.fuze.com/fuze-plans

Rating Summary

Likelihood to Recommend

Aspect Unified IP
8.5
Fuze
7.5

Likelihood to Renew

Aspect Unified IP
Fuze
6.1

Usability

Aspect Unified IP
Fuze
7.4

Reliability and Availability

Aspect Unified IP
Fuze
8.5

Performance

Aspect Unified IP
Fuze
8.0

Support Rating

Aspect Unified IP
Fuze
6.5

In-Person Training

Aspect Unified IP
Fuze
8.0

Online Training

Aspect Unified IP
Fuze
9.0

Implementation Rating

Aspect Unified IP
Fuze
7.4

Scalability

Aspect Unified IP
Fuze
7.0

Add comparison