Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.8 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Icinga
Score 8.3 out of 10
N/A
Icinga is an open source network monitoring platform. It includes automation, modularized integration packages, and prebuilt alerts and reporting capabilities.N/A
Pricing
AteraIcinga
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
No answers on this topic
Offerings
Pricing Offerings
AteraIcinga
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.
More Pricing Information
Features
AteraIcinga
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
0% above category average
Icinga
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.2
77 Ratings
23% above category average
Icinga
-
Ratings
Remote monitoring9.276 Ratings00 Ratings
Network device monitoring8.465 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
8.6
76 Ratings
19% above category average
Icinga
-
Ratings
Patch Management8.575 Ratings00 Ratings
Policy-based automation8.663 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
2% below category average
Icinga
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Best Alternatives
AteraIcinga
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
Auvik
Auvik
Score 8.5 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.1 out of 10
IBM Instana
IBM Instana
Score 9.0 out of 10
Enterprises

No answers on this topic

IBM Instana
IBM Instana
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AteraIcinga
Likelihood to Recommend
9.1
(79 ratings)
8.0
(6 ratings)
Likelihood to Renew
9.4
(4 ratings)
9.0
(1 ratings)
Usability
9.4
(26 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
-
(0 ratings)
User Testimonials
AteraIcinga
Likelihood to Recommend
Atera
Organizations seeking to strengthen their IT security posture can benefit from Atera's security features. The platform's vulnerability scanning, patch management, and endpoint security capabilities help identify, remediate, and prevent security threats. Atera's reporting features provide insights into security risks and compliance status, enabling organizations to make informed decisions to improve their overall security posture.
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Icinga GmbH
Icinga is a world-class monitoring system. It can be used for most general monitoring situations. It is not a silver bullet, however, and there are instances where domain-specific monitoring systems are necessary. However, the output from those monitoring systems can be funneled into Icinga as a central monitoring and alerting system.
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Pros
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
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Icinga GmbH
  • Wealth of community-developed plugins.
  • Stable codebase.
  • Icinga 2 supports distributed monitoring.
  • Very performant, can support tens of thousands of checks per server.
Read full review
Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Icinga GmbH
  • High learning curve, setting up Icinga from scratch can be a bit of a challenge starting out.
  • If the io2db process fails you UI stops updating, which can be very frustrating.
  • There is no simple mechanism for adding new hosts and services through the web UI, it's all very config-file based.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Icinga GmbH
Icinga is a solid solution which does everything it promises. It is backwards compatible with most Nagios instances, making the transition very easy. Once you get the hang of installing new plugins and editing configuration files expanding its monitoring capabilities are easy.
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Usability
Atera
Atera is designed very user-friendly for IT teams to quickly identify and resolve issues before they become major problems with automated administrative tasks and saves lots of time, real-time monitoring helps monitor all the devices through the central console and offers a range of features and tools to help streamline IT management, including ticket management and patch management.
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Icinga GmbH
No answers on this topic
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Icinga GmbH
No answers on this topic
Alternatives Considered
Atera
Connectwise is great, no question. But for smaller companies like us, having a technician cost vs a per device cost was the tipping point. We can add as many devices as we want without having to pay for each one. Sometimes when onboarding a new client this can be a huge perk, you might add systems that are going to be quickly retired once you get a lay of the land. Having no extra cost for that, frees you up to analyze every nook & cranny of a network. This has been huge for us.
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Icinga GmbH
Icinga is better than Nagios because of its nicer user interface. New Relic can monitor CPU/memory and disk usage, but it's more of a performance and application troubleshooting tool rather than monitoring
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Return on Investment
Atera
  • Time is money, and Atera has saved us a significant amount of time in supporting our customers. Before Atera, we would have to walk to the office of where the issue is to be able to fix even the most simple of tasks. And more often than not, it would actually take more time to walk to/from these locations that it took to resolve the issue itself. Now, with the ability of remote support, we can easily jump into a computer and resolve the issue instantly.
  • Atera has also helped us to save money through the integration of Emsisoft Antivirus. Previously we would have to buy a set number of licenses for all of our devices upfront for a whole year, whether we used that many or not. Now with the integration of Emsisoft, we now only have to pay $1 per install per month. We have recently implemented this at our site so we have not been able to determine the exact amount of money saved, but at this rate it is looking like we will be saving thousands!
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Icinga GmbH
  • Proactive responses to issues before they happen
  • Reporting of all systems and being able to check against SLAs
  • Manageability of incidents
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ScreenShots

Atera Screenshots

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