Atera
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Top Rated
83 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.9 out of 100
Based on 83 reviews and ratings
19 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 19 reviews and ratings
Feature Set Ratings
Monitoring Tasks
8.5
Atera
85%

Icinga
Feature Set Not Supported
N/A
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring
8.5
85%
51 Ratings

N/A
0 Ratings
Network device monitoring
7.8
78%
41 Ratings

N/A
0 Ratings
Multiple Server Monitoring
8.9
89%
50 Ratings

N/A
0 Ratings
Multi-device monitoring
8.7
87%
51 Ratings

N/A
0 Ratings
Automated alerts and notifications
8.6
86%
52 Ratings

N/A
0 Ratings
Management Tasks
7.8
Atera
78%

Icinga
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management
8.0
80%
50 Ratings

N/A
0 Ratings
Service configuration management
7.8
78%
44 Ratings

N/A
0 Ratings
Software and hardware inventory
8.4
84%
51 Ratings

N/A
0 Ratings
Policy-based automation
7.0
70%
39 Ratings

N/A
0 Ratings
Reporting
8.0
Atera
80%

Icinga
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports
8.5
85%
46 Ratings

N/A
0 Ratings
Customizable reporting
7.8
78%
42 Ratings

N/A
0 Ratings
Data visualization
7.8
78%
43 Ratings

N/A
0 Ratings
Risk analysis
8.0
80%
35 Ratings

N/A
0 Ratings
Security
7.8
Atera
78%

Icinga
Feature Set Not Supported
N/A
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery
7.6
76%
26 Ratings

N/A
0 Ratings
Antivirus and malware management
7.9
79%
33 Ratings

N/A
0 Ratings
Administrator access control
8.0
80%
83 Ratings

N/A
0 Ratings
Attribute Ratings
- Atera is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
Likelihood to Recommend
8.9
Atera
89%
53 Ratings

8.0
Icinga
80%
6 Ratings
Likelihood to Renew
9.1
Atera
91%
1 Rating

9.0
Icinga
90%
1 Rating
Support Rating
8.9
Atera
89%
7 Ratings

Icinga
N/A
0 Ratings
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
CEO (Chief Executive Officer)
Turtle Creek Concepts LLCInformation Technology & Services, 1-10 employees
Icinga
Icinga is a world-class monitoring system. It can be used for most general monitoring situations. It is not a silver bullet, however, and there are instances where domain-specific monitoring systems are necessary. However, the output from those monitoring systems can be funneled into Icinga as a central monitoring and alerting system.

Verified User
Engineer in Engineering
Financial Services Company, 11-50 employeesPros
Atera
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
Icinga
- Wealth of community-developed plugins.
- Stable codebase.
- Icinga 2 supports distributed monitoring.
- Very performant, can support tens of thousands of checks per server.
Senior Infrastructure Engineer
AgariComputer & Network Security, 51-200 employees
Cons
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
Icinga
- High learning curve, setting up Icinga from scratch can be a bit of a challenge starting out.
- If the io2db process fails you UI stops updating, which can be very frustrating.
- There is no simple mechanism for adding new hosts and services through the web UI, it's all very config-file based.
System Administrator
SPX FLOW, Inc.Financial Services, 51-200 employees
Pricing Details
Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$99 per month
Atera Editions & Modules
Edition
Pro | $991 |
---|---|
Growth | $1291 |
Power | $1691 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.Icinga
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Icinga Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
Icinga
Icinga 9.0
Based on 1 answer
Icinga is a solid solution which does everything it promises. It is backwards compatible with most Nagios instances, making the transition very easy. Once you get the hang of installing new plugins and editing configuration files expanding its monitoring capabilities are easy.
System Administrator
SPX FLOW, Inc.Financial Services, 51-200 employees
Support Rating
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
Icinga
No score
No answers yet
No answers on this topic
Alternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesIcinga
Icinga is better than Nagios because of its nicer user interface. New Relic can monitor CPU/memory and disk usage, but it's more of a performance and application troubleshooting tool rather than monitoring

Verified User
Engineer in Engineering
Internet Company, 201-500 employeesReturn on Investment
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employeesIcinga
- Proactive responses to issues before they happen
- Reporting of all systems and being able to check against SLAs
- Manageability of incidents
infastructure consultant
Vetasi LimitedInformation Technology & Services, 51-200 employees