Atera vs. Icinga

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Icinga
Score 8.0 out of 10
N/A
Icinga is an open source network monitoring platform. It includes automation, modularized integration packages, and prebuilt alerts and reporting capabilities.N/A
Pricing
AteraIcinga
Editions & Modules
MSP - Pro
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Growth
$179
per month per user
IT Department - Expert
$189
per month per user
MSP - Power
$209
per month per user
IT Department - Master
$219
per month per user
No answers on this topic
Offerings
Pricing Offerings
AteraIcinga
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.
More Pricing Information
Features
AteraIcinga
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
5% above category average
Icinga
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
87 Ratings
23% above category average
Icinga
-
Ratings
Remote monitoring9.386 Ratings00 Ratings
Network device monitoring8.774 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.1
86 Ratings
21% above category average
Icinga
-
Ratings
Patch Management8.785 Ratings00 Ratings
Policy-based automation8.873 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
11% below category average
Icinga
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Best Alternatives
AteraIcinga
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Veeam ONE
Veeam ONE
Score 8.5 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
IBM Instana
IBM Instana
Score 8.9 out of 10
Enterprises

No answers on this topic

IBM Instana
IBM Instana
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AteraIcinga
Likelihood to Recommend
9.2
(89 ratings)
8.0
(7 ratings)
Likelihood to Renew
9.5
(4 ratings)
9.0
(1 ratings)
Usability
9.5
(36 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
-
(0 ratings)
User Testimonials
AteraIcinga
Likelihood to Recommend
Atera
As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
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Icinga GmbH
Icinga is a world-class monitoring system. It can be used for most general monitoring situations. It is not a silver bullet, however, and there are instances where domain-specific monitoring systems are necessary. However, the output from those monitoring systems can be funneled into Icinga as a central monitoring and alerting system.
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Pros
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
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Icinga GmbH
  • Wealth of community-developed plugins.
  • Stable codebase.
  • Icinga 2 supports distributed monitoring.
  • Very performant, can support tens of thousands of checks per server.
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Icinga GmbH
  • High learning curve, setting up Icinga from scratch can be a bit of a challenge starting out.
  • If the io2db process fails you UI stops updating, which can be very frustrating.
  • There is no simple mechanism for adding new hosts and services through the web UI, it's all very config-file based.
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Icinga GmbH
Icinga is a solid solution which does everything it promises. It is backwards compatible with most Nagios instances, making the transition very easy. Once you get the hang of installing new plugins and editing configuration files expanding its monitoring capabilities are easy.
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Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Icinga GmbH
No answers on this topic
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Icinga GmbH
No answers on this topic
Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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Icinga GmbH
Icinga is better than Nagios because of its nicer user interface. New Relic can monitor CPU/memory and disk usage, but it's more of a performance and application troubleshooting tool rather than monitoring
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Return on Investment
Atera
  • We have been able to add new employees/devices without increasing my staff to support them.
  • The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
  • They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
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Icinga GmbH
  • With one check you know which applications are faulty e.g. after an upgrade. Which is big time saver
  • You easily detect outages ion the applications so that your customer ideally does not even realize there was an outage.
  • Detect if the environment does deliver the same result as in the same time as before to detect shortages.
  • Additional information when debugging. Saved us several hours where we could simply point to a database which was slow.
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ScreenShots

Atera Screenshots

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