Atera vs Icinga | TrustRadius

Likelihood to Recommend

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.

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Verified User

Professional in Information Technology

Information Technology & Services Company, 1-10 employees

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Icinga is a world-class monitoring system. It can be used for most general monitoring situations. It is not a silver bullet, however, and there are instances where domain-specific monitoring systems are necessary. However, the output from those monitoring systems can be funneled into Icinga as a central monitoring and alerting system.

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Verified User

Engineer in Engineering

Financial Services Company, 11-50 employees

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Feature Rating Comparison

Atera

Icinga

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Atera

Icinga

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Atera

Icinga

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Atera

Icinga

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
Remote Background Access
Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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Verified User

Project Manager in Information Technology

Computer & Network Security Company, 201-500 employees

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Wealth of community-developed plugins.
Stable codebase.
Icinga 2 supports distributed monitoring.
Very performant, can support tens of thousands of checks per server.

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Gabriel Ortiz

Senior Infrastructure Engineer

AgariComputer & Network Security, 51-200 employees

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Cons

Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
Integration with other remote access tools would be helpful.

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Maycon Menezes

Service Desk Technician

TekworksInformation Technology & Services, 1-10 employees

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High learning curve, setting up Icinga from scratch can be a bit of a challenge starting out.
If the io2db process fails you UI stops updating, which can be very frustrating.
There is no simple mechanism for adding new hosts and services through the web UI, it's all very config-file based.

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Jamin Becker

System Administrator

SPX FLOW, Inc.Financial Services, 51-200 employees

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Likelihood to Renew

Atera 9.1

Based on 1 answer

As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now

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Chris Miller

Solutions architect

CPAKManagement Consulting, 11-50 employees

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Icinga 9.0

Based on 1 answer

Icinga is a solid solution which does everything it promises. It is backwards compatible with most Nagios instances, making the transition very easy. Once you get the hang of installing new plugins and editing configuration files expanding its monitoring capabilities are easy.

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Jamin Becker

System Administrator

SPX FLOW, Inc.Financial Services, 51-200 employees

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Support Rating

Atera 8.7

Based on 7 answers

Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.

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Terry Irwin

IT Specialist

Grandview Police DepartmentLaw Enforcement, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.

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Michael Kubelka

Information Technology Manager

Renewal by Andersen St LouisConstruction, 51-200 employees

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Icinga is better than Nagios because of its nicer user interface. New Relic can monitor CPU/memory and disk usage, but it's more of a performance and application troubleshooting tool rather than monitoring

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Verified User

Engineer in Engineering

Internet Company, 201-500 employees

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Return on Investment

High ROI is beacuse of the licencing model by technician instead of by agent.
Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
Give us a good challenge on our customer offer.

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Dominic Larouche

IT Manager

AD.InfogestionInformation Technology & Services, 1-10 employees

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Icinga is free, but costs in initial setup manhours. This can be surprising, but it's still cheaper than other products.
The setup and maintenance requires a fairly adept sysadmin.

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Verified User

Employee in Information Technology

Higher Education Company, 10,001+ employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Atera Editions & Modules

Edition

Pro	$79¹
Growth	$119¹
Power	$149¹

Per Technician

Additional Pricing Details

Unlimited devices & agents. No hidden fees. No contracts.

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Icinga Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Atera

Icinga

Atera

Icinga

Atera

Icinga

Likelihood to Recommend

Atera

Icinga

Feature Rating Comparison

Remote monitoring

Network device monitoring

Multiple Server Monitoring

Multi-device monitoring

Automated alerts and notifications

Patch Management

Service configuration management

Software and hardware inventory

Policy-based automation

Performance data reports

Customizable reporting

Data visualization

Risk analysis

Data backup and recovery

Antivirus and malware management

Adinistraor access control

Pros

Atera

Icinga

Cons

Atera

Icinga

Likelihood to Renew

Atera

Icinga

Support Rating

Atera

Icinga

Alternatives Considered

Atera

Icinga

Return on Investment

Atera

Icinga

Screenshots

Atera

Icinga

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Atera Editions & Modules

Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Icinga Editions & Modules

Additional Pricing Details

Rating Summary

Add comparison