What users are saying about
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Top Rated
69 Ratings
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Top Rated
520 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100

SolarWinds NPM

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Top Rated
520 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

Network devices are the backbone of any organization, so I can say with confidence, to make sure the network is up and functional 24*7, you can deploy SolarWinds which is easy to install and manage. It provides rich sets of metrics and alerts out of the box. The cool thing about this is it is very easy to install and manage.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
SolarWinds NPM
Remote monitoring
Atera
7.3
SolarWinds NPM
Network device monitoring
Atera
8.3
SolarWinds NPM
Multiple Server Monitoring
Atera
7.9
SolarWinds NPM
Multi-device monitoring
Atera
8.3
SolarWinds NPM
Automated alerts and notifications
Atera
7.7
SolarWinds NPM

Management Tasks

Atera
7.2
SolarWinds NPM
Patch Management
Atera
7.2
SolarWinds NPM
Service configuration management
Atera
6.6
SolarWinds NPM
Software and hardware inventory
Atera
8.1
SolarWinds NPM
Policy-based automation
Atera
6.8
SolarWinds NPM

Reporting

Atera
7.6
SolarWinds NPM
Performance data reports
Atera
8.1
SolarWinds NPM
Customizable reporting
Atera
7.7
SolarWinds NPM
Data visualization
Atera
7.4
SolarWinds NPM
Risk analysis
Atera
7.1
SolarWinds NPM

Security

Atera
6.9
SolarWinds NPM
Data backup and recovery
Atera
7.3
SolarWinds NPM
Antivirus and malware management
Atera
7.3
SolarWinds NPM
Adinistraor access control
Atera
6.1
SolarWinds NPM

Network Performance Monitoring

Atera
SolarWinds NPM
8.3
Automated network device discovery
Atera
SolarWinds NPM
8.2
Network monitoring
Atera
SolarWinds NPM
9.7
Baseline threshold calculation
Atera
SolarWinds NPM
8.2
Alerts
Atera
SolarWinds NPM
9.1
Network capacity planning
Atera
SolarWinds NPM
8.0
Packet capture analysis
Atera
SolarWinds NPM
7.0
Network mapping
Atera
SolarWinds NPM
8.4
Customizable reports
Atera
SolarWinds NPM
8.1
Wireless infrastructure monitoring
Atera
SolarWinds NPM
8.1
Hardware health monitoring
Atera
SolarWinds NPM
8.8

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

SolarWinds NPM

  • The UI is dashing, user-friendly, yet powerful enough to do almost all the administrative tasks with the click of a button.
  • The deployment and configuration is made simple thanks to the step-by-step guiding wizards.
  • Reporting and KPI have the flexibility to run both simple and complex queries to get the intended output.
  • Sonar discovery is an easy and efficient method for on-boarding devices.
  • Dashboards and maps efficiently exhibit the entire topology and metrics.
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

SolarWinds NPM

  • Configuring thresholds for your alerts can be a little cumbersome.
  • Getting additional details onto the alerts is not as easy as it could be.
  • You need to have two servers to run SolarWinds NPM, one for the service and a separate one for the database.
Matthew Harper | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 9.0
Based on 24 answers
The entire IT staff relies on NPM in its daily operations. It would be impossible for us to maintain our level of service without it. If SolarWinds gets to proud of their product and begins to over charge for it, we would be forced to reconsider and use a different product. But as it stands it is worth the price to renew it.
Dwain Erhart | TrustRadius Reviewer

Usability

Atera

No score
No answers yet
No answers on this topic

SolarWinds NPM

SolarWinds NPM 9.3
Based on 17 answers
SolarWinds Network Performance Monitor (NPM) is quite an extensive product, covering all our bases and requirements. There are a lot of customizable options and features which you can work with for their alerting which is really useful. I haven't found anything yet which I thought SolarWinds Network Performance Monitor (NPM) could do, but it actually couldn't so overall it works nicely and does the job.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Atera

No score
No answers yet
No answers on this topic

SolarWinds NPM

SolarWinds NPM 8.2
Based on 2 answers
Has never failed me
Anonymous | TrustRadius Reviewer

Performance

Atera

No score
No answers yet
No answers on this topic

SolarWinds NPM

SolarWinds NPM 5.5
Based on 2 answers
Pages load slow, especially the bettors map. Could be that my server is old.
Anonymous | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

SolarWinds NPM

SolarWinds NPM 8.9
Based on 40 answers
In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
Jim Arendt | TrustRadius Reviewer

Online Training

Atera

No score
No answers yet
No answers on this topic

SolarWinds NPM

SolarWinds NPM 6.4
Based on 1 answer
Would like an in person course
Anonymous | TrustRadius Reviewer

Implementation Rating

Atera

No score
No answers yet
No answers on this topic

SolarWinds NPM

SolarWinds NPM 7.3
Based on 16 answers
Make sure your inventory is accurate. Stand up some virtual machines for testing prior to installation. Make sure your database and its credentials are setup. Think about things you want to monitor that may not be obvious - UPS units, Door hardware, PBX systems, Fabric Channel switches, firewalls, routers, switches. Try to setup SNMP on these devices and have an IP that you will assign to the new server. If you do that it will go well.
Dwain Erhart | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

SolarWinds NPM

I haven't had a lot of experience with SEM, though the dashboard is very similar to NPM insofar as one can add, delete, and arrange the widgets to their liking. It helps that there are commonalities in the GUIs between the two applications. Kudos to the developers for making it relatively easy to switch between applications.
Brian Rafferty | TrustRadius Reviewer

Scalability

Atera

No score
No answers yet
No answers on this topic

SolarWinds NPM

SolarWinds NPM 7.3
Based on 1 answer
From the direction and information I have been given it is very flexible and scalelable
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

SolarWinds NPM

  • SolarWinds vast array of solutions allows us to consolidate the total number of monitoring solutions, network management tools and performance monitoring tools into a single solution saving us money.
  • By combining what were once many different vendor solutions for different usages into a single ecosystem we are able to quickly respond and determine the cause of network-related events.
  • With a single ecosystem for network management and reporting, we are able to drastically reduce our overhead and standardize our alerting and monitoring solutions. Reducing white noise alerts and improving response time.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

SolarWinds NPM

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

SolarWinds NPM Editions & Modules

Edition
NPM$1,5831
  1. Starting Price
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
7.9
SolarWinds NPM
9.1

Likelihood to Renew

Atera
9.1
SolarWinds NPM
9.0

Usability

Atera
SolarWinds NPM
9.3

Reliability and Availability

Atera
SolarWinds NPM
8.2

Performance

Atera
SolarWinds NPM
5.5

Support Rating

Atera
8.7
SolarWinds NPM
8.9

Online Training

Atera
SolarWinds NPM
6.4

Implementation Rating

Atera
SolarWinds NPM
7.3

Scalability

Atera
SolarWinds NPM
7.3

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