What users are saying about
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Top Rated
83 Ratings
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Top Rated
573 Ratings

Atera

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Top Rated
83 Ratings
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Score 8.9 out of 100

SolarWinds NPM

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Top Rated
573 Ratings
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Score 8.7 out of 100

Feature Set Ratings

    Monitoring Tasks

    8.5

    Atera

    85%

    SolarWinds NPM

    Feature Set Not Supported
    N/A
    Atera ranks higher in 5/5 features

    Remote monitoring

    8.5
    85%
    51 Ratings
    N/A
    0 Ratings

    Network device monitoring

    7.8
    78%
    41 Ratings
    N/A
    0 Ratings

    Multiple Server Monitoring

    8.9
    89%
    50 Ratings
    N/A
    0 Ratings

    Multi-device monitoring

    8.7
    87%
    51 Ratings
    N/A
    0 Ratings

    Automated alerts and notifications

    8.6
    86%
    52 Ratings
    N/A
    0 Ratings

    Management Tasks

    7.8

    Atera

    78%

    SolarWinds NPM

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Patch Management

    8.0
    80%
    50 Ratings
    N/A
    0 Ratings

    Service configuration management

    7.8
    78%
    44 Ratings
    N/A
    0 Ratings

    Software and hardware inventory

    8.4
    84%
    51 Ratings
    N/A
    0 Ratings

    Policy-based automation

    7.0
    70%
    39 Ratings
    N/A
    0 Ratings

    Reporting

    8.0

    Atera

    80%

    SolarWinds NPM

    Feature Set Not Supported
    N/A
    Atera ranks higher in 4/4 features

    Performance data reports

    8.5
    85%
    46 Ratings
    N/A
    0 Ratings

    Customizable reporting

    7.8
    78%
    42 Ratings
    N/A
    0 Ratings

    Data visualization

    7.8
    78%
    43 Ratings
    N/A
    0 Ratings

    Risk analysis

    8.0
    80%
    35 Ratings
    N/A
    0 Ratings

    Security

    7.8

    Atera

    78%

    SolarWinds NPM

    Feature Set Not Supported
    N/A
    Atera ranks higher in 3/3 features

    Data backup and recovery

    7.6
    76%
    26 Ratings
    N/A
    0 Ratings

    Antivirus and malware management

    7.9
    79%
    33 Ratings
    N/A
    0 Ratings

    Administrator access control

    8.0
    80%
    83 Ratings
    N/A
    0 Ratings

    Network Performance Monitoring

    Atera

    Feature Set Not Supported
    N/A
    8.1

    SolarWinds NPM

    81%
    SolarWinds Network Performance Monitor (NPM) ranks higher in 10/10 features

    Automated network device discovery

    N/A
    0 Ratings
    8.2
    82%
    208 Ratings

    Network monitoring

    N/A
    0 Ratings
    9.0
    90%
    230 Ratings

    Baseline threshold calculation

    N/A
    0 Ratings
    7.9
    79%
    200 Ratings

    Alerts

    N/A
    0 Ratings
    8.9
    89%
    227 Ratings

    Network capacity planning

    N/A
    0 Ratings
    7.9
    79%
    187 Ratings

    Packet capture analysis

    N/A
    0 Ratings
    7.3
    73%
    129 Ratings

    Network mapping

    N/A
    0 Ratings
    7.7
    77%
    189 Ratings

    Customizable reports

    N/A
    0 Ratings
    8.5
    85%
    211 Ratings

    Wireless infrastructure monitoring

    N/A
    0 Ratings
    7.4
    74%
    151 Ratings

    Hardware health monitoring

    N/A
    0 Ratings
    8.7
    87%
    214 Ratings

    Attribute Ratings

    • Atera is rated higher in 2 areas: Likelihood to Renew, Support Rating
    • SolarWinds Network Performance Monitor (NPM) is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    Atera

    89%
    53 Ratings
    9.0

    SolarWinds NPM

    90%
    236 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    9.0

    SolarWinds NPM

    90%
    24 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    9.2

    SolarWinds NPM

    92%
    19 Ratings

    Availability

    Atera

    N/A
    0 Ratings
    8.2

    SolarWinds NPM

    82%
    2 Ratings

    Performance

    Atera

    N/A
    0 Ratings
    5.5

    SolarWinds NPM

    55%
    2 Ratings

    Support Rating

    8.9

    Atera

    89%
    7 Ratings
    7.3

    SolarWinds NPM

    73%
    42 Ratings

    Online Training

    Atera

    N/A
    0 Ratings
    6.4

    SolarWinds NPM

    64%
    1 Rating

    Implementation Rating

    Atera

    N/A
    0 Ratings
    7.3

    SolarWinds NPM

    73%
    16 Ratings

    Product Scalability

    Atera

    N/A
    0 Ratings
    7.3

    SolarWinds NPM

    73%
    1 Rating

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Mike Ward | TrustRadius Reviewer

    SolarWinds NPM

    NPM is well suited for small to medium-sized organizations. It does the basic functions of a network monitoring suite very well however some of the more advanced features aren't as straightforward. Basic up/down email alerts work well but there are obviously many solutions that do this as well. I wouldn't recommend NPM for very large organizations because the server needed to support that many devices.
    Curt Sminkey | TrustRadius Reviewer

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Caleb Yankus | TrustRadius Reviewer

    SolarWinds NPM

    • Out of the Monitoring of almost all Network Devices.
    • Build custom pollers to monitor which is not supported out of the box.
    • Further you can alert on these custom metrics and Out of the box metrics.
    • It provides you great dashboards, Reports features.
    • You can integrate it with any MoM layer tools either using its API or sending out traps.
    • Out of the box Integration with Service Now ITSM Tool.
    Anonymous | TrustRadius Reviewer

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Maycon Menezes | TrustRadius Reviewer

    SolarWinds NPM

    • Configuring thresholds for your alerts can be a little cumbersome.
    • Getting additional details onto the alerts is not as easy as it could be.
    • You need to have two servers to run SolarWinds NPM, one for the service and a separate one for the database.
    Matthew Harper | TrustRadius Reviewer

    Pricing Details

    Atera

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $99 per month

    Atera Editions & Modules

    Edition
    Pro$991
    Growth$1291
    Power$1691
    1. Per Technician
    Additional Pricing Details
    Unlimited devices & agents. No hidden fees. No contracts.

    SolarWinds NPM

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    Optional

    Starting Price

    $0 Starting Price

    SolarWinds NPM Editions & Modules

    Edition
    NPM$1,5831
    1. Starting Price
    Additional Pricing Details

    Likelihood to Renew

    Atera

    Atera 9.1
    Based on 1 answer
    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Chris Miller | TrustRadius Reviewer

    SolarWinds NPM

    SolarWinds NPM 9.0
    Based on 24 answers
    The entire IT staff relies on NPM in its daily operations. It would be impossible for us to maintain our level of service without it. If SolarWinds gets to proud of their product and begins to over charge for it, we would be forced to reconsider and use a different product. But as it stands it is worth the price to renew it.
    Dwain Erhart | TrustRadius Reviewer

    Usability

    Atera

    No score
    No answers yet
    No answers on this topic

    SolarWinds NPM

    SolarWinds NPM 9.2
    Based on 19 answers
    SolarWinds Network Performance Monitor (NPM) is quite an extensive product, covering all our bases and requirements. There are a lot of customizable options and features which you can work with for their alerting which is really useful. I haven't found anything yet which I thought SolarWinds Network Performance Monitor (NPM) could do, but it actually couldn't so overall it works nicely and does the job.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    Atera

    No score
    No answers yet
    No answers on this topic

    SolarWinds NPM

    SolarWinds NPM 8.2
    Based on 2 answers
    Has never failed me
    Anonymous | TrustRadius Reviewer

    Performance

    Atera

    No score
    No answers yet
    No answers on this topic

    SolarWinds NPM

    SolarWinds NPM 5.5
    Based on 2 answers
    Pages load slow, especially the bettors map. Could be that my server is old.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Atera

    Atera 8.9
    Based on 7 answers
    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Terry Irwin | TrustRadius Reviewer

    SolarWinds NPM

    SolarWinds NPM 7.3
    Based on 42 answers
    In all of the times that we called support, someone at SolarWinds had the answer for us in a timely manner. Through thwack and other internet searching, we have been able to resolve all of our issues that arose to our satisfaction. The support staff have always been knowledgeable of their products or had a fellow support staff member to rely on to get the needed answers.
    Jim Arendt | TrustRadius Reviewer

    Online Training

    Atera

    No score
    No answers yet
    No answers on this topic

    SolarWinds NPM

    SolarWinds NPM 6.4
    Based on 1 answer
    Would like an in person course
    Anonymous | TrustRadius Reviewer

    Implementation Rating

    Atera

    No score
    No answers yet
    No answers on this topic

    SolarWinds NPM

    SolarWinds NPM 7.3
    Based on 16 answers
    Make sure your inventory is accurate. Stand up some virtual machines for testing prior to installation. Make sure your database and its credentials are setup. Think about things you want to monitor that may not be obvious - UPS units, Door hardware, PBX systems, Fabric Channel switches, firewalls, routers, switches. Try to setup SNMP on these devices and have an IP that you will assign to the new server. If you do that it will go well.
    Dwain Erhart | TrustRadius Reviewer

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Anonymous | TrustRadius Reviewer

    SolarWinds NPM

    We selected SolarWinds Network Performance Monitor because of the capabilities of the product versus the price. The tools also work well with their other products and support is fairly good. We have never had a problem when we needed to make a call.
    Anonymous | TrustRadius Reviewer

    Scalability

    Atera

    No score
    No answers yet
    No answers on this topic

    SolarWinds NPM

    SolarWinds NPM 7.3
    Based on 1 answer
    From the direction and information I have been given it is very flexible and scalelable
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Anonymous | TrustRadius Reviewer

    SolarWinds NPM

    • The impact is largely on the positive side as ROI figures are on the rise.
    • The licensing model is appropriately designed to meet every need. We have an XLS license and with the addition of an APE license, we can easily extend our scope.
    • SolarWinds has helped in the creation of business use cases for network equipment or bandwidth investments. With capacity planning, we can accurately size our Infra.
    Anonymous | TrustRadius Reviewer

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