Atera vs SolarWinds NPM

• Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
• Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
• Remote Background Access
• Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
• CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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• The UI is dashing, user-friendly, yet powerful enough to do almost all the administrative tasks with the click of a button.
• The deployment and configuration is made simple thanks to the step-by-step guiding wizards.
• Reporting and KPI have the flexibility to run both simple and complex queries to get the intended output.
• Sonar discovery is an easy and efficient method for on-boarding devices.
• Dashboards and maps efficiently exhibit the entire topology and metrics.

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• Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
• Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
• Integration with other remote access tools would be helpful.

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• Configuring thresholds for your alerts can be a little cumbersome.
• Getting additional details onto the alerts is not as easy as it could be.
• You need to have two servers to run SolarWinds NPM, one for the service and a separate one for the database.

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• High ROI is beacuse of the licencing model by technician instead of by agent.
• Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
• Give us a good challenge on our customer offer.

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• SolarWinds vast array of solutions allows us to consolidate the total number of monitoring solutions, network management tools and performance monitoring tools into a single solution saving us money.
• By combining what were once many different vendor solutions for different usages into a single ecosystem we are able to quickly respond and determine the cause of network-related events.
• With a single ecosystem for network management and reporting, we are able to drastically reduce our overhead and standardize our alerting and monitoring solutions. Reducing white noise alerts and improving response time.

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