What users are saying about

Oracle ATG

100 Ratings

Nexternal

4 Ratings

Oracle ATG

100 Ratings
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Score 6.9 out of 101

Nexternal

4 Ratings
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Score 6.8 out of 101

Add comparison

Likelihood to Recommend

Oracle ATG

I would say that Oracle ATG Web Commerce is most likely better suited for companies that have a wide selection of products online as well as a customer base that is robust enough to justify this software. We were managing several stores and so we needed this software to create an atmosphere of quick and efficient searching from customers as well as some sort of guidance for products that they would like based on their searches
Joseph R. Sweeney profile photo

Nexternal

If you want to sell online and need a platform, you should select Nexternal. If it is within your budget and you want to have success, Nexternal is the way to go. Since switching to Nexternal from Kreck, our online sales have more than tripled!
Kielly Lewis profile photo

Feature Rating Comparison

Online Storefront

Oracle ATG
6.8
Nexternal
Product catalog & listings
Oracle ATG
7.7
Nexternal
Product management
Oracle ATG
8.5
Nexternal
Bulk product upload
Oracle ATG
5.9
Nexternal
Branding
Oracle ATG
7.0
Nexternal
Mobile storefront
Oracle ATG
5.9
Nexternal
Product variations
Oracle ATG
7.7
Nexternal
Website integration
Oracle ATG
6.4
Nexternal
Visual customization
Oracle ATG
7.4
Nexternal
CMS
Oracle ATG
4.9
Nexternal

Online Shopping Cart

Oracle ATG
5.1
Nexternal
Abandoned cart recovery
Oracle ATG
4.4
Nexternal
Checkout user experience
Oracle ATG
5.8
Nexternal

Online Payment System

Oracle ATG
4.7
Nexternal
eCommerce security
Oracle ATG
4.7
Nexternal

eCommerce Marketing

Oracle ATG
5.5
Nexternal
Promotions & discounts
Oracle ATG
7.3
Nexternal
Personalized recommendations
Oracle ATG
4.3
Nexternal
SEO
Oracle ATG
4.8
Nexternal

eCommerce Business Management

Oracle ATG
5.3
Nexternal
Multi-site management
Oracle ATG
7.3
Nexternal
Order processing
Oracle ATG
6.1
Nexternal
Inventory management
Oracle ATG
4.0
Nexternal
Shipping
Oracle ATG
4.4
Nexternal
Custom functionality
Oracle ATG
4.9
Nexternal

Pros

  • Easily customizable dashboards that are versatile and fit the needs of different departments within a company.
  • Search tool is unparalleled and provides multiple parameters for narrowing down your query in a jiffy.
  • Customer service is always available and can be accessed through both email and phone around the clock.
Joseph R. Sweeney profile photo
  • I have complete control over the store, right down to the most minute detail. I can control shipping methods, discounts, coupons, customer security, compliance, and the list goes on. If you can think of it, Nexternal has already come up with a solution.
  • It's a very secure platform for our customers. In this day and age, uploading personal information on the web can be a bit nerve wracking, but our customers are protected by Nexternal's system. It allows our customer to update their personal account without having to share sensitive information over the phone or email.
  • It syncs perfectly with our marketing, social media, and sales tools. We use Mail Chimp, VinoVisit, VinNow, UPS, FedEx, Amazon, and ShipCompliant. Nexternal communicates perfectly with all of them, making my life so much easier. Information has to be input once and it syncs everywhere. This saves me time and reduces error.
Kielly Lewis profile photo

Cons

  • The schema design within ATG is poor. It does not follow accepted standards. For example, column naming is inconsistent and generalized, with multiple (unrelated) tables using column names like "ID" as primary/foreign keys. This is a barrier to an intuitive understanding of the schema. Out of the box, the schema is missing many important foreign key relationships. In fact, the publishing schema explicitly prohibits FK relationships, causing data inconsistencies when ATG's black-box algorithms fail. We've built an impressive arsenal of custom scripts specifically for handling the many exceptions and orphan conditions that arise from this design practice.
  • The job scheduler is poorly designed. It uses a database table to manage message queueing. The processes flows as follows: Messages are inserted into a table. Then, a scheduled process selects messages, applies them, updates the message row on success/failure, then goes back and looks for messages that are "complete" in order to delete them. It performs this in a serialized loop that is inefficient and heavy on database resources. There are far better ways for processing message queues than trying to leverage a database.
Sean Scott profile photo
  • Honestly, I can't think of one! The only thing Nexternal doesn't sync up with that we use is GSO, but that is a small west coast shipping service, so I wouldn't expect them to integrate with them.
Kielly Lewis profile photo

Likelihood to Renew

No score
No answers yet
No answers on this topic
Nexternal8.5
Based on 3 answers
I'm so happy with Nexternal I don't see myself using any other platform. We currently only use Nexternal for our web store, but we are looking to expand into the tasting rooms and offer mobile points of sale.
Kielly Lewis profile photo

Usability

No score
No answers yet
No answers on this topic
Nexternal9.0
Based on 2 answers
I love the control and attention to detail that this system has. Don't be intimidated by it. Keep playing with it, ask questions, and get to know the program. You will grow to absolutely love and understand it.
Kielly Lewis profile photo

Support

No score
No answers yet
No answers on this topic
Nexternal10.0
Based on 2 answers
Doreen and Lanette are my lovely ladies. They are always available and do whatever they can to make sure I am taken care of. They have always been there for me and I know they will always be there for me.
Kielly Lewis profile photo

Implementation

No score
No answers yet
No answers on this topic
Nexternal10.0
Based on 1 answer
I had help from start to finish. Doreen, my rep, was very patient, concise, clear, and she has always had the answers I need. Setting up your store is time consuming at first, but with the support system that Nexternal offers, it is painless.
Kielly Lewis profile photo

Alternatives Considered

We're married to Oracle ATG Web Commerce for the time being, and have been users for about six years now. We are slowly moving auxiliary features out of ATG and into custom in house solutions that give us purpose built, more responsive, and more appropriate functionality. Eventually, ATG will serve only core features like catalog management and order processing. All other activities will be handled externally as microservices that we control, rather than relying on the black box of ATG.
Sean Scott profile photo
Everywhere Kreck fell short or failed, Nexternal succeeded. I love all the tools at my disposal and I know my support system at Nexternal is always available and they bend over backwards to make sure I have my questions answered.
Kielly Lewis profile photo

Return on Investment

  • We've been on ATG for several years so it's difficult to quantify its impact on AOV and conversion compared to other products.
  • Mobile in ATG is not the greatest. We chose to abandon ATG's native mobile offering in favor of a more flexible and fluid mobile engine built in house at less expense and requiring lower maintenance.
Sean Scott profile photo
  • We have very little cart abandonment because Nexternal shows customer's shipping prices immediately, and we can be competitive with our shipping prices due to Nexternal allowing us to show Real Time Rates from UPS and FedEx.
  • Our sales have almost quadrupled since we started using Nexternal. It's easy to use, clean, concise, professional looking, detailed, and allows all the modern amenities that online shoppers look for these days like social sharing and a cart that is visible the whole time the customer is shopping.
Kielly Lewis profile photo

Pricing Details

Oracle ATG

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Nexternal

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details