What users are saying about
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Top Rated
574 Ratings

Avalara

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Top Rated
574 Ratings
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Score 8.2 out of 100
26 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Type of tax

    7.5

    Avalara

    75%

    FinancialForce Accounting

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 4/4 features

    Sales and Use Taxes

    8.7
    87%
    217 Ratings
    N/A
    0 Ratings

    Cross-border Taxes

    8.2
    82%
    46 Ratings
    N/A
    0 Ratings

    VAT / GST Taxes

    6.6
    66%
    38 Ratings
    N/A
    0 Ratings

    Energy and Fuel Taxes

    6.6
    66%
    20 Ratings
    N/A
    0 Ratings

    Tax Reporting & Compliance

    7.9

    Avalara

    79%

    FinancialForce Accounting

    Feature Set Not Supported
    N/A
    Avalara ranks higher in 7/7 features

    Geolocation for Tax Assessment

    8.1
    81%
    120 Ratings
    N/A
    0 Ratings

    3rd-Party Software Integrations

    7.9
    79%
    161 Ratings
    N/A
    0 Ratings

    Tax Data Reporting

    8.1
    81%
    183 Ratings
    N/A
    0 Ratings

    Compliance Administration Management

    7.6
    76%
    136 Ratings
    N/A
    0 Ratings

    Tax Exemption Processing

    8.2
    82%
    149 Ratings
    N/A
    0 Ratings

    Tax Document Management

    7.9
    79%
    142 Ratings
    N/A
    0 Ratings

    Complex Tax Scenario Management

    7.5
    75%
    96 Ratings
    N/A
    0 Ratings

    Payroll Management

    Avalara

    Feature Set Not Supported
    N/A
    8.4

    FinancialForce Accounting

    84%
    FinancialForce Accounting ranks higher in 5/5 features

    Pay calculation

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Benefit plan administration

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Direct deposit files

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Salary revision and increment management

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Reimbursement management

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customization

    Avalara

    Feature Set Not Supported
    N/A
    8.0

    FinancialForce Accounting

    80%
    FinancialForce Accounting ranks higher in 2/2 features

    API for custom integration

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Plug-ins

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Security

    Avalara

    Feature Set Not Supported
    N/A
    9.2

    FinancialForce Accounting

    92%
    FinancialForce Accounting ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    Reporting & Analytics

    Avalara

    Feature Set Not Supported
    N/A
    7.0

    FinancialForce Accounting

    70%
    FinancialForce Accounting ranks higher in 3/3 features

    Dashboards

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Standard reports

    N/A
    0 Ratings
    5.5
    55%
    4 Ratings

    Custom reports

    N/A
    0 Ratings
    8.5
    85%
    4 Ratings

    General Ledger and Configurable Accounting

    Avalara

    Feature Set Not Supported
    N/A
    7.8

    FinancialForce Accounting

    78%
    FinancialForce Accounting ranks higher in 20/20 features

    Accounts payable

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Accounts receivable

    N/A
    0 Ratings
    7.1
    71%
    4 Ratings

    Cash management

    N/A
    0 Ratings
    8.0
    80%
    5 Ratings

    Bank reconciliation

    N/A
    0 Ratings
    8.4
    84%
    5 Ratings

    Expense management

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Time tracking

    N/A
    0 Ratings
    7.0
    70%
    4 Ratings

    Fixed asset management

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Multi-currency support

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Multi-division support

    N/A
    0 Ratings
    6.0
    60%
    3 Ratings

    Regulations compliance

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Electronic tax filing

    N/A
    0 Ratings
    9.0
    90%
    2 Ratings

    Self-service portal

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Global Financial Support

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Primary and Secondary Ledgers

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Intercompany Accounting

    N/A
    0 Ratings
    5.0
    50%
    1 Rating

    Journals and Reconciliations

    N/A
    0 Ratings
    6.3
    63%
    3 Ratings

    Enterprise Accounting

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Configurable Accounting

    N/A
    0 Ratings
    7.4
    74%
    3 Ratings

    Centralized Rules Framework

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Standardized Processes

    N/A
    0 Ratings
    8.1
    81%
    2 Ratings

    Inventory Management

    Avalara

    Feature Set Not Supported
    N/A
    10.0

    FinancialForce Accounting

    100%
    FinancialForce Accounting ranks higher in 4/4 features

    Inventory tracking

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Automatic reordering

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Location management

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Manufacturing module

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Order Management

    Avalara

    Feature Set Not Supported
    N/A
    8.1

    FinancialForce Accounting

    81%
    FinancialForce Accounting ranks higher in 4/4 features

    Pricing

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Order entry

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Credit card processing

    N/A
    0 Ratings
    8.5
    85%
    2 Ratings

    Cost of goods sold

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Attribute Ratings

    • Avalara is rated higher in 1 area: Likelihood to Recommend
    • FinancialForce Accounting is rated higher in 7 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Online Training, Implementation Rating

    Likelihood to Recommend

    8.1

    Avalara

    81%
    332 Ratings
    7.7

    FinancialForce Accounting

    77%
    6 Ratings

    Likelihood to Renew

    9.1

    Avalara

    91%
    20 Ratings
    10.0

    FinancialForce Accounting

    100%
    1 Rating

    Usability

    8.1

    Avalara

    81%
    324 Ratings
    10.0

    FinancialForce Accounting

    100%
    1 Rating

    Availability

    8.2

    Avalara

    82%
    14 Ratings
    10.0

    FinancialForce Accounting

    100%
    2 Ratings

    Performance

    8.2

    Avalara

    82%
    14 Ratings
    9.0

    FinancialForce Accounting

    90%
    2 Ratings

    Support Rating

    3.4

    Avalara

    34%
    23 Ratings
    10.0

    FinancialForce Accounting

    100%
    2 Ratings

    In-Person Training

    8.0

    Avalara

    80%
    2 Ratings

    FinancialForce Accounting

    N/A
    0 Ratings

    Online Training

    7.3

    Avalara

    73%
    3 Ratings
    10.0

    FinancialForce Accounting

    100%
    1 Rating

    Implementation Rating

    6.7

    Avalara

    67%
    389 Ratings
    10.0

    FinancialForce Accounting

    100%
    2 Ratings

    Configurability

    5.1

    Avalara

    51%
    5 Ratings

    FinancialForce Accounting

    N/A
    0 Ratings

    Ease of integration

    6.3

    Avalara

    63%
    11 Ratings

    FinancialForce Accounting

    N/A
    0 Ratings

    Product Scalability

    8.2

    Avalara

    82%
    7 Ratings

    FinancialForce Accounting

    N/A
    0 Ratings

    Vendor post-sale

    2.4

    Avalara

    24%
    7 Ratings

    FinancialForce Accounting

    N/A
    0 Ratings

    Vendor pre-sale

    6.7

    Avalara

    67%
    7 Ratings

    FinancialForce Accounting

    N/A
    0 Ratings

    Likelihood to Recommend

    Avalara

    I haven't used other sales tax service providers, so I can't compare it to others. However, I have found it to be extremely necessary as we grow and expand into other states so that we aren't spending all our time figuring out the complex tax laws, jurisdictions, rates, etc. for our customer sales. It gives us peace of mind that the correct taxes are being filed and we are compliant. There are definitely areas for improvement, but it's a great service.
    Read full review

    FinancialForce.com

    For accounting systems, users and/or evaluators often want to see some type of matrix or "heads up" comparisons of specific features and functionality of a system in key areas such as: 1) General Ledger 2) Order to Cash cycle 3) Purchase to Pay cycle 4) Cash management 5) Inventory and/or Cost Accounting (Projects/Jobs, etc) 6) Revenue Recognition 7) Fixed Assets management 8) Budgets 9) Tax 10) Reports and Analysis It would be great if this kind of matrix existed to be filled in by reviewers so that others could benefit from their perspectives about the applications and how they address or handle the specific features/functionality. With respect to FinancialForce, the company has found that nearly all the key features it needed were available from the application.
    Read full review

    Pros

    Avalara

    • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
    • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
    Read full review

    FinancialForce.com

    • User interface is more modern and user-friendly than other software
    • Dashboards allow for good visual interpretation
    • Reports are able to be customized to better fit users' needs
    Read full review

    Cons

    Avalara

    • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
    • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
    Read full review

    FinancialForce.com

    • Since SalesForce was not made with accounting in mind, building FinancialForce as a module on top of SalesForce gives problems because the overarching architect of SalesForce cannot facilitate all the accounting requirements.
    • The FinancialForce integration team was not very good, and did not help us set up our FinancialForce very well. Their customer support is also lacking and takes a long time to respond and troubleshoot our problems.
    • FinancialForce doesn't actually build financial statement reports. We were only able to run a trial balance, and we had to build the statements ourselves in Excel.
    Read full review

    Pricing Details

    Avalara

    Starting Price

    $21 per month

    Editions & Modules

    Avalara editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      Optional

      Additional Details

      View Pricing

      FinancialForce Accounting

      Starting Price

      Editions & Modules

      FinancialForce Accounting editions and modules pricing
      EditionModules

      Footnotes

        Offerings

        Free Trial
        Free/Freemium Version
        Premium Consulting/Integration Services

        Entry-level set up fee?

        No setup fee

        Additional Details

        Likelihood to Renew

        Avalara

        I have not been able to find a company that does it better than Avalara. I still have lots of problems, but we are working through them. Based on other demos i have seen and talking with peers in other companies, this is the best.
        Read full review

        FinancialForce.com

        The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.
        Read full review

        Usability

        Avalara

        I give Avalara a rating of 10 because of how easy it has been to train various, lower level employees to use the platform with fidelity. Even in my own training as an Account Executive who is responsible for calculating taxes on new deals, I was able to pick up the Avalara platform fairly quickly because of how easy and intuitive it is to use.
        Read full review

        FinancialForce.com

        Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.
        Read full review

        Reliability and Availability

        Avalara

        I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
        Read full review

        FinancialForce.com

        Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards
        Read full review

        Performance

        Avalara

        We do have trouble tying Avalara's reporting back to our POS, but we just got a new POS system and there are bugs we are still trying to work out within the POS system. I do not believe this is an Avalara issue
        Read full review

        FinancialForce.com

        If Visualforce pages are enabled, they sometimes slow down the load time.
        Read full review

        Support Rating

        Avalara

        Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
        Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
        Read full review

        FinancialForce.com

        The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.
        Read full review

        In-Person Training

        Avalara

        I wasn't here when they first started with Avalara.
        Read full review

        FinancialForce.com

        No answers on this topic

        Online Training

        Avalara

        The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
        Read full review

        FinancialForce.com

        Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.
        Read full review

        Implementation Rating

        Avalara

        The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
        Read full review

        FinancialForce.com

        The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.
        Read full review

        Alternatives Considered

        Avalara

        We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
        Read full review

        FinancialForce.com

        Compared to other accounting software FinancialForce Accounting has its good and bad aspects but overall it is a good option. Reporting directly from FinancialForce Accounting can be difficult to do, but standard accounting tasks are straightforward and not time-consuming to complete in FinacialForce Accounting. In addition, it has a few very useful tools and capabilities, such as the multi-currency multi-location capabilities, that are difficult to match
        Read full review

        Scalability

        Avalara

        There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
        Read full review

        FinancialForce.com

        No answers on this topic

        Return on Investment

        Avalara

        • Prior to Avalara, we had two full-time people doing nothing but tax returns. Now, we only review data via reports within Avalara and it takes one person about 2 hours a month.
        • Certificate exemption was a manual process we tracked on an excel spreadsheet. It was not always easy to read and wrought with human error. CertCapture has made this process digital and saved us countless amounts of time.
        • With Avalara managing the taxation through our ERP, we rarely have to worry about the taxation not being correct on our invoices to our customers. This saves time in having to investigate tax rates by state, county, and jurisdiction.
        Read full review

        FinancialForce.com

        • Beneficial to easily be able to track impact of fluctuating currencies.
        • Integration with Salesforce.com reduced/elimintated manual entry which saves various colleagues time.
        • Increased visibility over the entire sales cycle because of the integration between Salesforce.com & FinancialForce Accounting.
        Read full review

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