What users are saying about
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Top Rated
540 Ratings

Avalara

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Top Rated
540 Ratings
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Score 8.8 out of 100
15 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

Avalara

Avalara is a great product, but there could be more attention and resources directed towards the Excise tax product. They could be more proactive in regard to rate updates and legislation changes. Depending on volume and complexity of a business Avalara can be a big time saver and a step towards automation and electronic files.
Anonymous | TrustRadius Reviewer

FinancialForce Accounting

For accounting systems, users and/or evaluators often want to see some type of matrix or "heads up" comparisons of specific features and functionality of a system in key areas such as:1) General Ledger2) Order to Cash cycle3) Purchase to Pay cycle4) Cash management5) Inventory and/or Cost Accounting (Projects/Jobs, etc)6) Revenue Recognition7) Fixed Assets management8) Budgets9) Tax10) Reports and AnalysisIt would be great if this kind of matrix existed to be filled in by reviewers so that others could benefit from their perspectives about the applications and how they address or handle the specific features/functionality.With respect to FinancialForce, the company has found that nearly all the key features it needed were available from the application.
Lynne Taylor | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.4
FinancialForce Accounting
Sales and Use Taxes
Avalara
9.2
FinancialForce Accounting
Cross-border Taxes
Avalara
8.8
FinancialForce Accounting
VAT / GST Taxes
Avalara
7.7
FinancialForce Accounting
Energy and Fuel Taxes
Avalara
8.0
FinancialForce Accounting

Tax Reporting & Compliance

Avalara
8.4
FinancialForce Accounting
Geolocation for Tax Assessment
Avalara
8.8
FinancialForce Accounting
3rd-Party Software Integrations
Avalara
8.0
FinancialForce Accounting
Tax Data Reporting
Avalara
8.6
FinancialForce Accounting
Compliance Administration Management
Avalara
8.4
FinancialForce Accounting
Tax Exemption Processing
Avalara
8.4
FinancialForce Accounting
Tax Document Management
Avalara
8.7
FinancialForce Accounting
Complex Tax Scenario Management
Avalara
8.1
FinancialForce Accounting

Payroll Management

Avalara
FinancialForce Accounting
8.4
Pay calculation
Avalara
FinancialForce Accounting
8.5
Benefit plan administration
Avalara
FinancialForce Accounting
8.0
Direct deposit files
Avalara
FinancialForce Accounting
9.0
Salary revision and increment management
Avalara
FinancialForce Accounting
8.5
Reimbursement management
Avalara
FinancialForce Accounting
8.0

Customization

Avalara
FinancialForce Accounting
8.0
API for custom integration
Avalara
FinancialForce Accounting
8.0
Plug-ins
Avalara
FinancialForce Accounting
8.0

Security

Avalara
FinancialForce Accounting
9.1
Single sign-on capability
Avalara
FinancialForce Accounting
9.3
Role-based user permissions
Avalara
FinancialForce Accounting
8.8

Reporting & Analytics

Avalara
FinancialForce Accounting
7.7
Dashboards
Avalara
FinancialForce Accounting
8.4
Standard reports
Avalara
FinancialForce Accounting
7.3
Custom reports
Avalara
FinancialForce Accounting
7.4

General Ledger and Configurable Accounting

Avalara
FinancialForce Accounting
7.8
Accounts payable
Avalara
FinancialForce Accounting
8.6
Accounts receivable
Avalara
FinancialForce Accounting
7.0
Cash management
Avalara
FinancialForce Accounting
7.4
Bank reconciliation
Avalara
FinancialForce Accounting
8.1
Expense management
Avalara
FinancialForce Accounting
9.0
Time tracking
Avalara
FinancialForce Accounting
7.0
Fixed asset management
Avalara
FinancialForce Accounting
7.8
Multi-currency support
Avalara
FinancialForce Accounting
10.0
Multi-division support
Avalara
FinancialForce Accounting
6.0
Regulations compliance
Avalara
FinancialForce Accounting
8.5
Electronic tax filing
Avalara
FinancialForce Accounting
9.0
Self-service portal
Avalara
FinancialForce Accounting
8.3
Global Financial Support
Avalara
FinancialForce Accounting
7.2
Primary and Secondary Ledgers
Avalara
FinancialForce Accounting
7.0
Intercompany Accounting
Avalara
FinancialForce Accounting
7.5
Journals and Reconciliations
Avalara
FinancialForce Accounting
7.4
Enterprise Accounting
Avalara
FinancialForce Accounting
7.2
Configurable Accounting
Avalara
FinancialForce Accounting
7.1
Centralized Rules Framework
Avalara
FinancialForce Accounting
8.2
Standardized Processes
Avalara
FinancialForce Accounting
8.0

Inventory Management

Avalara
FinancialForce Accounting
10.0
Inventory tracking
Avalara
FinancialForce Accounting
10.0
Automatic reordering
Avalara
FinancialForce Accounting
10.0
Location management
Avalara
FinancialForce Accounting
10.0
Manufacturing module
Avalara
FinancialForce Accounting
10.0

Order Management

Avalara
FinancialForce Accounting
8.1
Pricing
Avalara
FinancialForce Accounting
8.0
Order entry
Avalara
FinancialForce Accounting
8.0
Credit card processing
Avalara
FinancialForce Accounting
8.5
Cost of goods sold
Avalara
FinancialForce Accounting
8.0

Pros

Avalara

  • Avatax stays current with all the changes in rates and does an excellent job of calculating the correct sales tax to charge.
  • The reporting interface for sales tax reports is easy to use and once you set up a report you can save it as a favorite and rerun it any time with one click. Their UI on the reporting is simple and provides a minimum number of clicks to get the data you want and export it to Excel where every number lives whether it belongs there or not!
Tom Berkompas | TrustRadius Reviewer

FinancialForce Accounting

  • User interface is more modern and user-friendly than other software
  • Dashboards allow for good visual interpretation
  • Reports are able to be customized to better fit users' needs
Anonymous | TrustRadius Reviewer

Cons

Avalara

  • In the beginning our programmer wished to speak directly with a programmer at Avalara so he could have some specific questions answered. Instead he was referred to a forum where he had to post his questions. This delayed our implementation of Avatax.
  • I'm not sure if there is help available to assist in learning how to reconcile sales tax returns or not. We basically had to figure out how to do that ourselves.
Bruce Griffith | TrustRadius Reviewer

FinancialForce Accounting

  • Since SalesForce was not made with accounting in mind, building FinancialForce as a module on top of SalesForce gives problems because the overarching architect of SalesForce cannot facilitate all the accounting requirements.
  • The FinancialForce integration team was not very good, and did not help us set up our FinancialForce very well. Their customer support is also lacking and takes a long time to respond and troubleshoot our problems.
  • FinancialForce doesn't actually build financial statement reports. We were only able to run a trial balance, and we had to build the statements ourselves in Excel.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 9.6
Based on 18 answers
Nothing is perfect, so I suppose I would not give it a 10, but it has earned a high rating because it really does work well. Also, if any issues have arose, avalara has many ways to be contacted for assistance and has always helped in a timely manner
Matt Farmer, CPA, CGMA | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.
Lynne Taylor | TrustRadius Reviewer

Usability

Avalara

Avalara 8.9
Based on 295 answers
Avalara is very good at what it does. Significant problems can arise when errors or problems occur (ie September 2020 filings.) Communication and determining answers can be very time intense. It is a usable system once training has been provided. Simple questions are difficult to have answered through the chat feature. I have waited longer than 45 minutes for my chat call to be answered. Some of this speaks to the organization overall, as well as the system usability.
Anonymous | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.
Lynne Taylor | TrustRadius Reviewer

Reliability and Availability

Avalara

Avalara 8.8
Based on 13 answers
I have been using Avalara for years and do not remember ever having an outage during working hours. The service is accurate and dependable.
Elaine Ware | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 2 answers
Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards
Lynne Taylor | TrustRadius Reviewer

Performance

Avalara

Avalara 9.0
Based on 13 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 9.0
Based on 2 answers
If Visualforce pages are enabled, they sometimes slow down the load time.
Lynne Taylor | TrustRadius Reviewer

Support Rating

Avalara

Avalara 6.2
Based on 21 answers
Avalara is not consistent in giving us information timely. For instance, right now, we have a help desk ticket with them that's been open since October. They are still trying to figure it out and we haven't gotten any feedback on where they are at or what is going on. That seems to me a very excessive amount of time to be working on a problem. Was it forgotten? Is there something bigger going on? Do they need something from us? An update would be helpful.
Also, many times when we call with an issue or concern (wrong tax rate for instance) we generally feel like the help desk assumes it's of our doing instead of theirs and doesn't truely listen when we explain the problem because we end up repeating it over and over as well as sending examples. We expect more respect on our end.
Anonymous | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 2 answers
The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.
Lynne Taylor | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 8.0
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

FinancialForce Accounting

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.3
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.
Lynne Taylor | TrustRadius Reviewer

Implementation Rating

Avalara

Avalara 8.2
Based on 364 answers
The implementation team from Avalara was very knowledgable and did a good job of passing along information so that we could maintain the system and be able to make future changes ourselves. We had asked for some custom tax setup and they worked with us to get additional taxes set up that they didn't previously have. They worked with us to pull our documentation on tax rules and make sure those were included. I had hoped more scenarios would be there out of the box to cut down on the configuration time.
Anonymous | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 2 answers
The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.
Lynne Taylor | TrustRadius Reviewer

Alternatives Considered

Avalara

We've looked at some other products but have been satisfied enough with Avalara that we've never had an interest in moving to another platform. It integrates well with our systems and does a great job for us. We have had some relationship management turnover and unmet expectations along with that experience, but generally have been able to resolve the issues.
Jere Allen | TrustRadius Reviewer

FinancialForce Accounting

Compared to other accounting software FinancialForce Accounting has its good and bad aspects but overall it is a good option. Reporting directly from FinancialForce Accounting can be difficult to do, but standard accounting tasks are straightforward and not time-consuming to complete in FinacialForce Accounting. In addition, it has a few very useful tools and capabilities, such as the multi-currency multi-location capabilities, that are difficult to match
Anonymous | TrustRadius Reviewer

Scalability

Avalara

Avalara 9.2
Based on 6 answers
There is no change that has to happen as your company grows, Avalara continues to do it's job for any size company
Anonymous | TrustRadius Reviewer

FinancialForce Accounting

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • The ability to stay up to date with the myriad of taxing locals saves a great deal.
  • Avalara's experience in getting a new user up to speed and set up is substantially faster than trying to do it yourself. And beyond faster, it will be more correct, causing less issues to solve down the road.
Jeff Hinrichs | TrustRadius Reviewer

FinancialForce Accounting

  • Beneficial to easily be able to track impact of fluctuating currencies.
  • Integration with Salesforce.com reduced/elimintated manual entry which saves various colleagues time.
  • Increased visibility over the entire sales cycle because of the integration between Salesforce.com & FinancialForce Accounting.
Anonymous | TrustRadius Reviewer

Screenshots

FinancialForce Accounting

Pricing Details

Avalara

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

FinancialForce Accounting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Avalara
8.7
FinancialForce Accounting
7.9

Likelihood to Renew

Avalara
9.6
FinancialForce Accounting
10.0

Usability

Avalara
8.9
FinancialForce Accounting
10.0

Reliability and Availability

Avalara
8.8
FinancialForce Accounting
10.0

Performance

Avalara
9.0
FinancialForce Accounting
9.0

Support Rating

Avalara
6.2
FinancialForce Accounting
10.0

In-Person Training

Avalara
8.0
FinancialForce Accounting

Online Training

Avalara
7.3
FinancialForce Accounting
10.0

Implementation Rating

Avalara
8.2
FinancialForce Accounting
10.0

Scalability

Avalara
9.2
FinancialForce Accounting

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