What users are saying about
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Top Rated
384 Ratings

Avalara

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Top Rated
384 Ratings
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Score 8.3 out of 100
12 Ratings
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Score 8 out of 100

Likelihood to Recommend

Avalara

In this day and age, you simply cannot administer your own sales tax calculation and reporting scheme. You will lose more in a single sales tax audit in fees and penalties than you pay to have a competent software package do the calculations and reporting and administration of certificates for you. AvaTax integrates directly with our quoting, order and invoicing modules in our ERP system so it runs in the background and does so flawlessly. If you are invoicing more than 50 customers a month, you need a tool like AvaTax and Certcapture to take away the administrative burden.
Tom Berkompas | TrustRadius Reviewer

FinancialForce Accounting

For accounting systems, users and/or evaluators often want to see some type of matrix or "heads up" comparisons of specific features and functionality of a system in key areas such as:1) General Ledger2) Order to Cash cycle3) Purchase to Pay cycle4) Cash management5) Inventory and/or Cost Accounting (Projects/Jobs, etc)6) Revenue Recognition7) Fixed Assets management8) Budgets9) Tax10) Reports and AnalysisIt would be great if this kind of matrix existed to be filled in by reviewers so that others could benefit from their perspectives about the applications and how they address or handle the specific features/functionality.With respect to FinancialForce, the company has found that nearly all the key features it needed were available from the application.
Lynne Taylor | TrustRadius Reviewer

Feature Rating Comparison

Type of tax

Avalara
8.4
FinancialForce Accounting
Sales and Use Taxes
Avalara
8.7
FinancialForce Accounting
Cross-border Taxes
Avalara
8.4
FinancialForce Accounting
VAT / GST Taxes
Avalara
8.2
FinancialForce Accounting
Energy and Fuel Taxes
Avalara
8.3
FinancialForce Accounting

Tax Reporting & Compliance

Avalara
8.1
FinancialForce Accounting
Geolocation for Tax Assessment
Avalara
8.7
FinancialForce Accounting
3rd-Party Software Integrations
Avalara
7.9
FinancialForce Accounting
Tax Data Reporting
Avalara
8.0
FinancialForce Accounting
Compliance Administration Management
Avalara
8.2
FinancialForce Accounting
Tax Exemption Processing
Avalara
8.2
FinancialForce Accounting
Tax Document Management
Avalara
8.3
FinancialForce Accounting
Complex Tax Scenario Management
Avalara
7.3
FinancialForce Accounting

Payroll Management

Avalara
FinancialForce Accounting
8.4
Pay calculation
Avalara
FinancialForce Accounting
8.5
Benefit plan administration
Avalara
FinancialForce Accounting
8.0
Direct deposit files
Avalara
FinancialForce Accounting
9.0
Salary revision and increment management
Avalara
FinancialForce Accounting
8.5
Reimbursement management
Avalara
FinancialForce Accounting
8.0

Customization

Avalara
FinancialForce Accounting
8.0
API for custom integration
Avalara
FinancialForce Accounting
8.0
Plug-ins
Avalara
FinancialForce Accounting
8.0

Security

Avalara
FinancialForce Accounting
9.2
Single sign-on capability
Avalara
FinancialForce Accounting
9.7
Role-based user permissions
Avalara
FinancialForce Accounting
8.7

Reporting & Analytics

Avalara
FinancialForce Accounting
7.3
Dashboards
Avalara
FinancialForce Accounting
7.7
Standard reports
Avalara
FinancialForce Accounting
6.3
Custom reports
Avalara
FinancialForce Accounting
8.0

General Ledger and Configurable Accounting

Avalara
FinancialForce Accounting
7.8
Accounts payable
Avalara
FinancialForce Accounting
8.3
Accounts receivable
Avalara
FinancialForce Accounting
7.0
Cash management
Avalara
FinancialForce Accounting
7.7
Bank reconciliation
Avalara
FinancialForce Accounting
8.2
Expense management
Avalara
FinancialForce Accounting
9.0
Time tracking
Avalara
FinancialForce Accounting
7.0
Fixed asset management
Avalara
FinancialForce Accounting
7.5
Multi-currency support
Avalara
FinancialForce Accounting
10.0
Multi-division support
Avalara
FinancialForce Accounting
6.0
Regulations compliance
Avalara
FinancialForce Accounting
8.5
Electronic tax filing
Avalara
FinancialForce Accounting
9.0
Self-service portal
Avalara
FinancialForce Accounting
9.0
Global Financial Support
Avalara
FinancialForce Accounting
7.5
Primary and Secondary Ledgers
Avalara
FinancialForce Accounting
7.0
Intercompany Accounting
Avalara
FinancialForce Accounting
6.5
Journals and Reconciliations
Avalara
FinancialForce Accounting
6.8
Enterprise Accounting
Avalara
FinancialForce Accounting
7.3
Configurable Accounting
Avalara
FinancialForce Accounting
7.2
Centralized Rules Framework
Avalara
FinancialForce Accounting
8.5
Standardized Processes
Avalara
FinancialForce Accounting
8.0

Inventory Management

Avalara
FinancialForce Accounting
10.0
Inventory tracking
Avalara
FinancialForce Accounting
10.0
Automatic reordering
Avalara
FinancialForce Accounting
10.0
Location management
Avalara
FinancialForce Accounting
10.0
Manufacturing module
Avalara
FinancialForce Accounting
10.0

Order Management

Avalara
FinancialForce Accounting
8.1
Pricing
Avalara
FinancialForce Accounting
8.0
Order entry
Avalara
FinancialForce Accounting
8.0
Credit card processing
Avalara
FinancialForce Accounting
8.5
Cost of goods sold
Avalara
FinancialForce Accounting
8.0

Pros

Avalara

  • Avalara's tax tables are accurate and updated timely across all the states we have a Nexus in.
  • Avalara's customer service is top notch, the treatment of customers is far better than any other service-based business I've worked with in the past.
  • Avalara integrates with many third-party platforms we use throughout our company, i.e Sage & Shopify.
Jordan Keil | TrustRadius Reviewer

FinancialForce Accounting

  • User interface is more modern and user-friendly than other software
  • Dashboards allow for good visual interpretation
  • Reports are able to be customized to better fit users' needs
Anonymous | TrustRadius Reviewer

Cons

Avalara

  • Although Avalara integrates directly with QuickBooks Online, it bypasses the QB sales tax system and creates the sales tax as a line item on the invoice instead of a calculation after the subtotal. This was confusing to some of our customers.
  • For the WA combined excise tax return, I have to email my WA B&O tax calculations to be included in the return by the 10th of the month even though the report is not due until the end of the month. There is currently no place on the Avatax console to add these figures.
Jodi Pickering | TrustRadius Reviewer

FinancialForce Accounting

  • Since SalesForce was not made with accounting in mind, building FinancialForce as a module on top of SalesForce gives problems because the overarching architect of SalesForce cannot facilitate all the accounting requirements.
  • The FinancialForce integration team was not very good, and did not help us set up our FinancialForce very well. Their customer support is also lacking and takes a long time to respond and troubleshoot our problems.
  • FinancialForce doesn't actually build financial statement reports. We were only able to run a trial balance, and we had to build the statements ourselves in Excel.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Avalara

Avalara 8.8
Based on 16 answers
You wouldn't give it up or you would have to go manual - so stickiness is high and integrations take a few months so investment in change is required.
Judy Vorndran | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
The company has now converted its legacy, "home grown" operations system and built it on the force.com platform, and the integration between it and FinancialForce is deeply entrenched. No other application would be able to replicate this functionality, and the company will be able to scale and leverage the force.com platform as it grows.
Lynne Taylor | TrustRadius Reviewer

Usability

Avalara

Avalara 8.4
Based on 209 answers
We are on the classic version of Avalara and there is ease of use. I can find out transactions easily and can run our reconciling reports. I am able to see our historical data. There are some drawbacks because sometimes the system needs time to think and process. The reporting has gotten faster though, it used to take a day for reports to update where now the reports update within 5 minutes when a new transaction goes into the system. Cert Capture and Avalara are speaking to each other instantaneously, which used to take a while as well.
Leslie Rogers | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
Change management is always an issue, but the evidence of the application's usability is that both long-time employees (used to the legacy systems for many years) and newer employees have been able to learn the system and improve their business processes.
Lynne Taylor | TrustRadius Reviewer

Reliability and Availability

Avalara

Avalara 7.9
Based on 6 answers
Avalara usually connects without issue. There have been a few occasions when we couldn't connect to Avalara but not sure if the problem hs been with Avalara or our system
Kathleen Gage | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
Unless the internet is completely unavailable - which has not happened yet - the application is always accessible. Since FinancialForce is built on the force.com platform, it's uptime is tied to Salesforce security and system performance standards
Lynne Taylor | TrustRadius Reviewer

Performance

Avalara

Avalara 8.2
Based on 6 answers
For the most part don't have a problem with Avalara performance. On the few occasions I've had a issue isn't has been resolved quickly and usually without having to contact support.
Kathleen Gage | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 9.0
Based on 1 answer
If Visualforce pages are enabled, they sometimes slow down the load time.
Lynne Taylor | TrustRadius Reviewer

Support

Avalara

Avalara 6.0
Based on 10 answers
They were not so good in the beginning but since the implementation of submitting cases online their support has improved. I do find some support techs are very knowledgeable but while some are not. Also sometime it can be very difficult to understand a support tech as their English language skills may not be very proficient
Kathleen Gage | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
The response time for FinancialForce is exemplary. Immediate acknowledgement of the support request by automatically logging a case/ticket on the provider side, then less than 24-hour follow up by a support team member with specific questions, information or resolution for the issue.
Lynne Taylor | TrustRadius Reviewer

In-Person Training

Avalara

Avalara 7.4
Based on 2 answers
not applicable
Michelle Chow | TrustRadius Reviewer

FinancialForce Accounting

No score
No answers yet
No answers on this topic

Online Training

Avalara

Avalara 7.1
Based on 3 answers
The videos go too fast; I kept having to pause them and go back. They don't allow for any practice transactions or provide training materials.
Kathleen Gage | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
Through its Xtra login website available to its customers, FinancialForce offers a complete set of online, video tutorials, training and documentation. Each tutorial is "bite-sized", meaning it imparts instructional, step-by-step information in 2-3 minute narrated videos. For a particular cycle or process, like invoices to payments for example, each tutorial builds on the last so that the user can get a complete picture of the steps and process in less than 10 minutes.
Lynne Taylor | TrustRadius Reviewer

Implementation

Avalara

Avalara 7.3
Based on 193 answers
AvaTax was implemented before I joined our organization. Our system required a third-party connector to interface between our ERP system and AvaTax. Our ERP system has since been upgraded to allow for communication directly with AvaTax, but we continue to use the third-party connector, as we determined that it has more functionality.
Eric O'Link, CPA | TrustRadius Reviewer

FinancialForce Accounting

FinancialForce Accounting 10.0
Based on 1 answer
The company decided to run parallel for three months in order to soften the impact of the change from the legacy "system" - which users had been interfacing with for over a decade - to FinancialForce. While not recommended, this did provide time for the in-house "super user" team of 2 people to become completely familiar with the application, and thus provide hands-on training and be a resource for the users who would be processing the daily accounting transactions.
Lynne Taylor | TrustRadius Reviewer

Alternatives Considered

Avalara

We currently use Transaction Tax Resource (TTR) which is a comparable product to Avalara. Both products provide accurate tax answers and rates. They both offer additional services to help with tax compliance, like exemption certificate management systems. However, TTR is tailored more towards the construction industry and other similar industries (e.g. heating and air services, equipment rentals, etc).
Braxton Todd | TrustRadius Reviewer

FinancialForce Accounting

Compared to other accounting software FinancialForce Accounting has its good and bad aspects but overall it is a good option. Reporting directly from FinancialForce Accounting can be difficult to do, but standard accounting tasks are straightforward and not time-consuming to complete in FinacialForce Accounting. In addition, it has a few very useful tools and capabilities, such as the multi-currency multi-location capabilities, that are difficult to match
Anonymous | TrustRadius Reviewer

Scalability

Avalara

Avalara 8.0
Based on 5 answers
Not sure what you mean by this question
Kathleen Gage | TrustRadius Reviewer

FinancialForce Accounting

No score
No answers yet
No answers on this topic

Return on Investment

Avalara

  • We save money by not having to hire a tax expert just to get our invoices out to our customers. Along with filing our company's monthly sales taxes for all the states that we collect in.
  • We save time due to having more employees being able to do invoicing. Which leads to a faster cash flow.
Becky Wade | TrustRadius Reviewer

FinancialForce Accounting

  • Beneficial to easily be able to track impact of fluctuating currencies.
  • Integration with Salesforce.com reduced/elimintated manual entry which saves various colleagues time.
  • Increased visibility over the entire sales cycle because of the integration between Salesforce.com & FinancialForce Accounting.
Anonymous | TrustRadius Reviewer

Screenshots

FinancialForce Accounting

Pricing Details

Avalara

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
50.00

FinancialForce Accounting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Avalara
8.2
FinancialForce Accounting
7.8

Likelihood to Renew

Avalara
8.8
FinancialForce Accounting
10.0

Usability

Avalara
8.4
FinancialForce Accounting
10.0

Reliability and Availability

Avalara
7.9
FinancialForce Accounting
10.0

Performance

Avalara
8.2
FinancialForce Accounting
9.0

Support

Avalara
6.0
FinancialForce Accounting
10.0

In-Person Training

Avalara
7.4
FinancialForce Accounting

Online Training

Avalara
7.1
FinancialForce Accounting
10.0

Implementation

Avalara
7.3
FinancialForce Accounting
10.0

Scalability

Avalara
8.0
FinancialForce Accounting

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