Barracuda RMM vs. Spiceworks Help Desk
Barracuda RMM vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Barracuda RMM | N/A | Barracuda RMM (based on the former Managed Workplace product acquired by Barracuda from Avast in 2019) is a Remote Monitoring and Management platform. Managed Workplace serves as an agentless tool that MSP’s can use for clients with an emphasis on security assessment and reporting. It also provides other system monitoring functionalities, including patch management, asset management and tracking, and task automation with a library of prebuilt and user-designed scripts. It also offers… | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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Barracuda RMM | Spiceworks Help Desk | |
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Monitoring Tasks |
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Management Tasks |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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Barracuda RMM | Spiceworks Help Desk | |
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Small Businesses | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | NinjaOne Score 9.2 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | No answers on this topic | Salesforce Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Barracuda RMM | Spiceworks Help Desk | |
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Likelihood to Recommend | 10.0 (7 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | 4.2 (3 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Barracuda RMM | Spiceworks Help Desk | |
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Likelihood to Recommend | Barracuda Networks, Inc. | Spiceworks Ziff Davis |
Pros | Barracuda Networks, Inc. | Spiceworks Ziff Davis |
Cons | Barracuda Networks, Inc. | Spiceworks Ziff Davis |
Likelihood to Renew | Barracuda Networks, Inc. No answers on this topic | Spiceworks Ziff Davis |
Usability | Barracuda Networks, Inc. No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Barracuda Networks, Inc. No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Barracuda Networks, Inc. | Spiceworks Ziff Davis |
Implementation Rating | Barracuda Networks, Inc. No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Barracuda Networks, Inc. | Spiceworks Ziff Davis |
Return on Investment | Barracuda Networks, Inc. | Spiceworks Ziff Davis |
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