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35 Ratings

Avaya Cloud Office

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35 Ratings
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Score 8.2 out of 100
2 Ratings
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Score 10 out of 100

Likelihood to Recommend

Avaya Cloud Office

I would recommend this solution with a 10 to my professional colleagues. We will never return to an on-premise solution in this area. Unified management of all collaboration services like video, voice, messaging is much better in the cloud. We also save space in the server datacenter rack for this service. The solution allows us to be mobile and use any device to communicate.
Ana Cristina | TrustRadius Reviewer

PanTerra Networks Unified Communications as a Service

If you work remotely or need to step out of the office you don't have to worry about missing important calls and can communicate with coworkers easily without waiting for emails.
Anonymous | TrustRadius Reviewer

Pros

Avaya Cloud Office

  • Company's promise of providing Gold Standard of Cloud Five9 availability.
  • Very responsive customer support and support directly from Avaya and not Ring Central.
  • Great Nvidia AI partnership has helped in reducing background noise on meeting calls, has improved backgrounds used in a meeting call, and also the claimed feature of non responsive participant's blurring works okay.
  • One umbrella solution for all the needs of a small customer like voice, video, chat, etc.
Ujjwal Goel | TrustRadius Reviewer

PanTerra Networks Unified Communications as a Service

  • PanTerra Networks Unified Communications as a Service allow us to be away from [desktops] and answer calls anywhere we are.
  • We can text with clients, fax clients[,] and make calls over the app.
  • Even if on our cell phones taking call name and number of [the] company comes up instead of personal information.
Anonymous | TrustRadius Reviewer

Cons

Avaya Cloud Office

  • Integration with CCaaS and CPaaS is still under work and should be available soon as that will make Avaya Cloud Office unbeatable.
  • Admin Console should be improved. Similar problem was with CCaaS and the same thing is with Avaya Cloud Office Management page that it has a lot of features, but help, etc. is not available.
  • Directory integration works fine, but sometimes doesn't sync up users.
Ujjwal Goel | TrustRadius Reviewer

PanTerra Networks Unified Communications as a Service

No answers on this topic

Support Rating

Avaya Cloud Office

Avaya Cloud Office 8.7
Based on 16 answers
Indeed yes there was an outage and we loved the way the support personnel engaged with us right from the start to finish. They were highly skilled and wise and were able to pinpoint the issue and explain the root cause and were able to fix it at our end. It was a great experience.
Nisha Agrawal | TrustRadius Reviewer

PanTerra Networks Unified Communications as a Service

No score
No answers yet
No answers on this topic

Return on Investment

Avaya Cloud Office

  • 999 availability has made selling it very easy and Avaya being a known brand to deliver this gold standard with past products is easily taken by the customers.
  • Nvidia AI based partnership has increased the demand.
  • Avaya's customer support is gathering all the praises and all this has given us high returns on investing time on Avaya.
  • Also, it is a one umbrella solution for all UCaaS needs and hence makes it very useful and a hot sell.
Ujjwal Goel | TrustRadius Reviewer

PanTerra Networks Unified Communications as a Service

  • Instead of having different programs with [the] monthly cost for phone fax [interoffice] communications everything is composed to one monthly rate instead.
Anonymous | TrustRadius Reviewer

Pricing Details

Avaya Cloud Office

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

PanTerra Networks Unified Communications as a Service

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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