<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
48 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.2 out of 100

AppRiver, from Zix

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
48 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 6.9 out of 100

Likelihood to Recommend

Barracuda Cloud Archiving Service

We have had a couple of legal inquiries which required us to review emails for a user or users. Using the Barracuda Cloud Archiving Service, we have been able to perform searches quickly, narrowing or expanding the search criteria is easy, resulting in exactly what we were looking for. This has saved us with claims for collections, as well as a couple of legal HR matters. It is my trusted go to application.
Jay Glatt | TrustRadius Reviewer

AppRiver, from Zix

AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Secure Email Gateway

Barracuda Cloud Archiving Service
AppRiver, from Zix
7.3
Anti-malware
Barracuda Cloud Archiving Service
AppRiver, from Zix
7.5
Cusomizability
Barracuda Cloud Archiving Service
AppRiver, from Zix
8.5
Data Loss Protection
Barracuda Cloud Archiving Service
AppRiver, from Zix
10.0
Threat Detection
Barracuda Cloud Archiving Service
AppRiver, from Zix
5.3
Sandboxing
Barracuda Cloud Archiving Service
AppRiver, from Zix
6.1
End-to-End Encryption
Barracuda Cloud Archiving Service
AppRiver, from Zix
6.6
Management Tools
Barracuda Cloud Archiving Service
AppRiver, from Zix
7.3

Pros

Barracuda Cloud Archiving Service

  • Sonian search is rightly praised for ease of use, scale, performance and accuracy.
  • Sonian archive can be deployed rapidly without the need for costly professional service engagements.
  • Seamless process to import PST files into the archive.
  • Sonian has a high focus on compliance and governance which is reflected with their fast and accurate search function.
Anonymous | TrustRadius Reviewer

AppRiver, from Zix

  • Very useful daily quarantine list emailed to users.
  • Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
  • Multiple ways to filter emails (domain, email address, text, etc)
  • Link protection is one of the newest options available and we absolutely love it!!
Dale Johnson | TrustRadius Reviewer

Cons

Barracuda Cloud Archiving Service

  • The displayed message area can be made larger
Jay Glatt | TrustRadius Reviewer

AppRiver, from Zix

  • They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
  • Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
  • Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
  • Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.
Anonymous | TrustRadius Reviewer

Usability

Barracuda Cloud Archiving Service

Barracuda Cloud Archiving Service 9.1
Based on 1 answer
It performs as expected with no exceptions.
Jay Glatt | TrustRadius Reviewer

AppRiver, from Zix

AppRiver, from Zix 10.0
Based on 1 answer
AppRiver is very easy to use. A new employee can begin using it on their first day.
Hunter Clayton | TrustRadius Reviewer

Support Rating

Barracuda Cloud Archiving Service

Barracuda Cloud Archiving Service 9.1
Based on 1 answer
We only need support when initially setting it up. We really have not had to call for user or help support on this product. It has always worked and is always easy to use.
Jay Glatt | TrustRadius Reviewer

AppRiver, from Zix

AppRiver, from Zix 6.2
Based on 28 answers
AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.
Joey Catanzaro | TrustRadius Reviewer

Alternatives Considered

Barracuda Cloud Archiving Service

Sonian is a pure SaaS solution and is easy to manage and use. It's cost effective and does exactly what it says on the tin
Anonymous | TrustRadius Reviewer

AppRiver, from Zix

AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.
Todd Swartzman | TrustRadius Reviewer

Return on Investment

Barracuda Cloud Archiving Service

  • We saw a significant reduction in storage of email data that was previously stored in PST files on local machines.
  • We can archive data for longer periods, which drives retention and email data storage needs.
  • This product gives us quick access and support for eDiscovery requests from legal departments.
Anonymous | TrustRadius Reviewer

AppRiver, from Zix

  • Provides a real sense of security knowing that I have somewhere to fall back on.
  • Have not yet been able to see a real return on investment since I went from doing it all in-house to farming it out completely.
  • The overall stability of the network/mail environment has greatly improved.
Dom Russo | TrustRadius Reviewer

Screenshots

AppRiver, from Zix

Pricing Details

Barracuda Cloud Archiving Service

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

AppRiver, from Zix

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Barracuda Cloud Archiving Service
9.1
AppRiver, from Zix
8.3

Usability

Barracuda Cloud Archiving Service
9.1
AppRiver, from Zix
10.0

Support Rating

Barracuda Cloud Archiving Service
9.1
AppRiver, from Zix
6.2

Add comparison