Barracuda Cloud Archiving Service vs AppRiver, from Zix

Likelihood to Recommend

We have had a couple of legal inquiries which required us to review emails for a user or users. Using the Barracuda Cloud Archiving Service, we have been able to perform searches quickly, narrowing or expanding the search criteria is easy, resulting in exactly what we were looking for. This has saved us with claims for collections, as well as a couple of legal HR matters. It is my trusted go to application.

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Jay Glatt

Director of IT

GiumarraFood & Beverages, 201-500 employees

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AppRiver is great for both small and large organizations. Small businesses are unlikely to have much if any technical support staff available to them, for which AppRiver would be a great help. Likewise for large companies, having AppRiver can save your tech support team from dealing with basic, common, and repetitive application support, and allowing them to better focus on more important tasks at hand.

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Verified User

Manager in Information Technology

Computer & Network Security Company, 11-50 employees

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Feature Rating Comparison

Barracuda Cloud Archiving Service

AppRiver, from Zix

Anti-malware

Cusomizability

Data Loss Protection

Threat Detection

Sandboxing

End-to-End Encryption

Management Tools

Pros

Sonian search is rightly praised for ease of use, scale, performance and accuracy.
Sonian archive can be deployed rapidly without the need for costly professional service engagements.
Seamless process to import PST files into the archive.
Sonian has a high focus on compliance and governance which is reflected with their fast and accurate search function.

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Verified User

Employee in Product Management

Computer Software Company, 51-200 employees

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Very useful daily quarantine list emailed to users.
Suspicious emails can be viewed online in their sandbox to check validity before releasing from quarantine.
Multiple ways to filter emails (domain, email address, text, etc)
Link protection is one of the newest options available and we absolutely love it!!

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Dale Johnson

Information Technology Manager

Horry Electric Cooperative, Inc.Utilities, 51-200 employees

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Cons

The displayed message area can be made larger

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Jay Glatt

Director of IT

GiumarraFood & Beverages, 201-500 employees

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They do not support DMARC and DKIM at this time and I don't know when or if they ever will.
Their SPF record is not great and can possibly cause issues, at least that is what my support company has told me.
Scanning of links in emails seems super limited and or non-existent. THings get through with completely bad malicious all the time and I assume they are not scanning them or they don't have a proper AV on their end.
Once a domain is whitelisted any bad emails that may be spoofing that email domain are let through and no other filters apply to the emails. It's frustrating to have to white list 20+ individual email addresses from a company and not be able to white list just the domain and not feel secure doing that.

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Verified User

Manager in Information Technology

Defense & Space Company, 201-500 employees

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Usability

Barracuda Cloud Archiving Service 9.1

Based on 1 answer

It performs as expected with no exceptions.

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Jay Glatt

Director of IT

GiumarraFood & Beverages, 201-500 employees

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AppRiver, from Zix 10.0

Based on 1 answer

AppRiver is very easy to use. A new employee can begin using it on their first day.

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Hunter Clayton

Sales & Marketing Representative

DigiPro MediaComputer Software, 11-50 employees

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Support Rating

Barracuda Cloud Archiving Service 9.1

Based on 1 answer

We only need support when initially setting it up. We really have not had to call for user or help support on this product. It has always worked and is always easy to use.

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Jay Glatt

Director of IT

GiumarraFood & Beverages, 201-500 employees

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AppRiver, from Zix 6.2

Based on 28 answers

AppRiver's live support is above what I expected, and I use it exclusively. I always get a professional, courteous, and knowledgeable tech that is easy to understand within a few minutes of placing a call. If you do have to leave a message they have always promptly returned my call.

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Joey Catanzaro

I.T. Manager

BPI PackagingPackaging & Containers, 51-200 employees

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Alternatives Considered

Sonian is a pure SaaS solution and is easy to manage and use. It's cost effective and does exactly what it says on the tin

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Verified User

Employee in Product Management

Computer Software Company, 51-200 employees

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AppRiver requires the least amount of management time, the pricing is better and the minimums are such that almost all SMB's won't be buying shelfware. If you are an MSP, become a partner and you will see spam problems become a thing of the past.

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Todd Swartzman

VP Operations

Realtime, LLCInformation Technology and Services, 11-50 employees

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Return on Investment

We saw a significant reduction in storage of email data that was previously stored in PST files on local machines.
We can archive data for longer periods, which drives retention and email data storage needs.
This product gives us quick access and support for eDiscovery requests from legal departments.

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Verified User

Employee in Product Management

Computer Software Company, 51-200 employees

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Provides a real sense of security knowing that I have somewhere to fall back on.
Have not yet been able to see a real return on investment since I went from doing it all in-house to farming it out completely.
The overall stability of the network/mail environment has greatly improved.

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Dom Russo

CIO (Chief Information Officer)

Weber & GrahnArchitecture & Planning, 51-200 employees

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Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

Barracuda Cloud Archiving Service

AppRiver, from Zix

Barracuda Cloud Archiving Service

AppRiver, from Zix

Barracuda Cloud Archiving Service

AppRiver, from Zix

Barracuda Cloud Archiving Service vs AppRiver, from Zix