What users are saying about
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Top Rated
602 Ratings
2 Ratings

BigCommerce

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Top Rated
602 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 9 out of 100

Likelihood to Recommend

BigCommerce

If you're a large company with at least 100 products, BigCommerce would be right for you. When compared to WordPress websites, you don't need to know anything technical in order to add/remove/edit products or do anything with your site. Their interface makes it easy to add products without having to know PHP or any other programming language.
Michael Johnson | TrustRadius Reviewer

CommerceHub

Commercehub is perfect for those that sell in a online market place such as Walmart, home Depot, Lowe's, Amazon, and other various stores that also have an online presence. If you are getting hundreds of orders then commercehub will make your life so much easier.
Travis Weed | TrustRadius Reviewer

Feature Rating Comparison

Online Storefront

BigCommerce
8.2
CommerceHub
Product catalog & listings
BigCommerce
8.2
CommerceHub
Product management
BigCommerce
8.5
CommerceHub
Bulk product upload
BigCommerce
8.2
CommerceHub
Branding
BigCommerce
7.9
CommerceHub
Mobile storefront
BigCommerce
8.7
CommerceHub
Product variations
BigCommerce
8.3
CommerceHub
Website integration
BigCommerce
8.7
CommerceHub
Visual customization
BigCommerce
8.2
CommerceHub
CMS
BigCommerce
7.5
CommerceHub

Online Shopping Cart

BigCommerce
8.6
CommerceHub
Abandoned cart recovery
BigCommerce
8.5
CommerceHub
Checkout user experience
BigCommerce
8.7
CommerceHub

Online Payment System

BigCommerce
8.9
CommerceHub
eCommerce security
BigCommerce
8.9
CommerceHub

eCommerce Marketing

BigCommerce
7.9
CommerceHub
Promotions & discounts
BigCommerce
8.4
CommerceHub
Personalized recommendations
BigCommerce
7.9
CommerceHub
SEO
BigCommerce
7.5
CommerceHub

eCommerce Business Management

BigCommerce
8.1
CommerceHub
Multi-site management
BigCommerce
7.8
CommerceHub
Order processing
BigCommerce
9.0
CommerceHub
Inventory management
BigCommerce
8.4
CommerceHub
Shipping
BigCommerce
7.9
CommerceHub
Custom functionality
BigCommerce
7.7
CommerceHub

Pros

BigCommerce

  • Features (less reliance on 3rd party plugins)
  • Admin Panel (somewhat subjective, but I find it better than Magento and Shopify)
  • Price (almost half the price of Shopify Plus in our case)
  • Community Resources (e.g. forums, monthly townhalls, private Facebook group, etc.)
  • Apps/Plugins (they have most all the popular ones)
Anonymous | TrustRadius Reviewer

CommerceHub

  • User friendly
  • The features are simple.
  • Can get a lot of information in one place
Jan Glover | TrustRadius Reviewer

Cons

BigCommerce

  • Steep learning curve - if you have a web/IT person, great, you're golden. If you're just starting out, or switching from a platform that's a little more plug-n-play, you'll discover that along with the robustness of BC comes it's many, many different choices. Which is great....and a bit overwhelming. It IS easy to learn though, just keep plugging away at it and don't be afraid to ask for help through the community, the help desk, or the web!
April Chin | TrustRadius Reviewer

CommerceHub

  • Allow for mass uploads for shipping and invoicing.
  • Allow for custom notes when canceling an order.
  • Allow for changing items that are shipped or invoiced when needing to change a customer order.
Travis Weed | TrustRadius Reviewer

Likelihood to Renew

BigCommerce

BigCommerce 9.9
Based on 50 answers
We are really very likely to renew our use of BigCommerce. The reason I chose 9 instead of 10 is simply because of the hiccups we are running into with our POS. BigCommerce is excellent, but we may even want to take a step further and get into and ERP that can take care of everything. Since we are a brick & mortar store first, and eCommerce second, our POS is very important to our day to day operations
Kari Docekal | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Usability

BigCommerce

BigCommerce 9.6
Based on 21 answers
As with any system you use often, you find many things you like, you dislike, or things you would do differently. In general I think BigCommerce is one of the easiest ecommerce website platforms on the market to build a good looking and functioning site. The whole process is optimized so a non-coder should be able to get the site up and running. Coding needed is very limited (if any), and for many code-heavy issues there are solutions through the Apps Marketplace or the community message boards.
Scott Walker | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Reliability and Availability

BigCommerce

BigCommerce 9.1
Based on 4 answers
Exceptional up time, free 24/7 customer service - and they are in the USA and actually speak English and can solve any problem! They are great to work with. Always easy to call in and get help.
Darcy Knapp, MBA | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Performance

BigCommerce

BigCommerce 9.1
Based on 4 answers
All reporting is online and in real time, you can run comparisons, customer data, tax reports with just a click. No waiting. Export customers or inventory easily and update/re-import with another click
Darcy Knapp, MBA | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Support Rating

BigCommerce

BigCommerce 8.9
Based on 29 answers
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
Sandi Keller | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Online Training

BigCommerce

BigCommerce 9.1
Based on 2 answers
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
Vinny Hebert | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Implementation Rating

BigCommerce

BigCommerce 8.5
Based on 14 answers
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
Francis Vassallo | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Alternatives Considered

BigCommerce

BigCommerce is way better than 3dcart, it was comparable to Shopify but with the new product promotions available it is better than Shopify now. It is better than Magento in that you do not need dedicated programmers to make simple changes to your store
Anonymous | TrustRadius Reviewer

CommerceHub

It was best suited for the business need at the time.
Jan Glover | TrustRadius Reviewer

Scalability

BigCommerce

BigCommerce 8.0
Based on 302 answers
BigCommerce has a monthly "Town Hall" meeting where they show what they are working on, what projects are in the pipeline and what they are doing to increase the useability and functionality of the platform.There is a Q&A session at the end where users can ask about specific projects or progress. Each and every session, there is significant progress on ease of use, dedicated platform support in both hardware - redundant server farms, partnering with Google Cloud, identifying and mitigating DDOS attacks in under 200msec, quadrupling server capacity for large traffic times i.e. Black Friday week, etc.—that makes seamless scaling possible.
Anonymous | TrustRadius Reviewer

CommerceHub

No score
No answers yet
No answers on this topic

Return on Investment

BigCommerce

  • Better site management has increased order volume.
  • Minimizing time spent on page setup by utilizing themes already provided by BigCommerce allows time and effort to be spent elsewhere.
  • Without a current eCommerce employee, promotions, product updates, and changes would not have been possible without much time spent and at a very high cost to our company without BigCommerce to execute the necessary changes.
Peggy Steffens | TrustRadius Reviewer

CommerceHub

  • Less time spent manually entering orders.
  • More time spent shipping and invoicing - costs more on the company than if a mass uploads from an Excel sheet would be allowed.
  • Cancelling orders can cause issues especially if you cannot add notes to transmit to them directly to the customer.
Travis Weed | TrustRadius Reviewer

Screenshots

Pricing Details

BigCommerce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

BigCommerce Editions & Modules

Edition
Standard29.951
Plus79.952
EnterpriseCustom3
Pro299.954
  1. per month
  2. per month*
  3. per month
  4. per month*
Additional Pricing Details
*if paid annually

CommerceHub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CommerceHub Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

BigCommerce
8.9
CommerceHub
9.0

Likelihood to Renew

BigCommerce
9.9
CommerceHub

Usability

BigCommerce
9.6
CommerceHub

Reliability and Availability

BigCommerce
9.1
CommerceHub

Performance

BigCommerce
9.1
CommerceHub

Support Rating

BigCommerce
8.9
CommerceHub

Online Training

BigCommerce
9.1
CommerceHub

Implementation Rating

BigCommerce
8.5
CommerceHub

Scalability

BigCommerce
8.0
CommerceHub

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