Bitdefender GravityZone vs. BlackBerry Protect (CylancePROTECT)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Bitdefender GravityZone
Score 8.8 out of 10
N/A
Bitdefender GravityZone combines multiple security services into a single platform to reduce the cost of building a trusted environment for endpoints.N/A
BlackBerry Protect (CylancePROTECT)
Score 8.9 out of 10
N/A
Cylance, a Blackberry company since the early 2019 acquisition, developed their flagship business antivirus and endpoint protection software in CylancePROTECT, featured in business and home editions boasting artificial intelligence guided protection. BlackBerry Protect is a post-acquisition evolution of CylanceProtect.N/A
Pricing
Bitdefender GravityZoneBlackBerry Protect (CylancePROTECT)
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Bitdefender GravityZoneBlackBerry Protect (CylancePROTECT)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Bitdefender GravityZoneBlackBerry Protect (CylancePROTECT)
Considered Both Products
Bitdefender GravityZone
Chose Bitdefender GravityZone
We had more problems with the configuration portion of these other options. With Bitdefender it's very easy.
BlackBerry Protect (CylancePROTECT)

No answer on this topic

Top Pros
Top Cons
Features
Bitdefender GravityZoneBlackBerry Protect (CylancePROTECT)
Endpoint Security
Comparison of Endpoint Security features of Product A and Product B
Bitdefender GravityZone
9.4
60 Ratings
10% above category average
BlackBerry Protect (CylancePROTECT)
8.9
9 Ratings
4% above category average
Anti-Exploit Technology9.456 Ratings9.08 Ratings
Endpoint Detection and Response (EDR)10.056 Ratings8.38 Ratings
Centralized Management8.860 Ratings9.59 Ratings
Hybrid Deployment Support9.239 Ratings10.04 Ratings
Infection Remediation9.655 Ratings9.16 Ratings
Vulnerability Management9.454 Ratings8.04 Ratings
Malware Detection9.660 Ratings8.38 Ratings
Best Alternatives
Bitdefender GravityZoneBlackBerry Protect (CylancePROTECT)
Small Businesses
ThreatLocker
ThreatLocker
Score 9.2 out of 10
ThreatLocker
ThreatLocker
Score 9.2 out of 10
Medium-sized Companies
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.2 out of 10
CrowdStrike Falcon
CrowdStrike Falcon
Score 9.2 out of 10
Enterprises
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 9.6 out of 10
BeyondTrust Endpoint Privilege Management
BeyondTrust Endpoint Privilege Management
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Bitdefender GravityZoneBlackBerry Protect (CylancePROTECT)
Likelihood to Recommend
9.4
(69 ratings)
9.5
(20 ratings)
Likelihood to Renew
10.0
(2 ratings)
10.0
(2 ratings)
Usability
9.0
(4 ratings)
9.3
(4 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
5.6
(54 ratings)
5.0
(5 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
10.0
(1 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Professional Services
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
10.0
(1 ratings)
Vendor pre-sale
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
Bitdefender GravityZoneBlackBerry Protect (CylancePROTECT)
Likelihood to Recommend
Bitdefender
Bitdefender had been a great replacement for our previous product - it was painless to make the switch with very few issues. We tested in a VM lab a few different offerings, but Bitdefender was the one that covered everything we required at the time and allowed us to be able to expand the offering simply.
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BlackBerry
The policies that you make is where it's key. The "less you let people do, the better it will be" so to speak. So if you really clamp down on a policy and don't let people do specific things, then it'll be better for you. It also helps to protect the "not so tech savvy" people as well. Basically the same thing as above, if you have users that need more flexibility, on occasion the policies might come into play and interfere if you're not careful.
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Pros
Bitdefender
  • Once installed, Bitdefender [GravityZone] runs silently in the background with little to no need for user interaction.
  • The cloud-based console provides for easy computer management and deployment.
  • Bitdefender [GravityZone] is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.
  • Computers can be grouped into different categories, with different policies automatically deployed to each category.
  • Bitdefender [GravityZone] is relatively resource-light and runs well even on lower-end computers.
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BlackBerry
  • Fast and Unobtrusive, users hardly notice that Cylance is running on their computer, except when it detects something malicious
  • User interface is simple for end users, and the management interface is streamlined and easy to get started with. The management interface has a quick tutorial that comes up upon first login that explains all the different aspects of how to configure CylanceProtect.
  • Customer support is fantastic - in that if you get stuck or need help understanding a feature/setting, they are quick to respond and help to ensure that your configuration is set as optimal as possible for your scenarios.
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Cons
Bitdefender
  • Who do I ask? This is my chief complaint is once the initial licenses were purchased through Bit Defender, there was no one to contact that could help navigate some of the initial questions I had with regard to specific policies to implement for our file server. The parent web site is, well, hard to navigate when one is trying to "learn" the system.
  • The second issue is in increasing the licenses. It took several days for the parent company (by contact and phone) to inform me that they could not increase the licenses and I would have to go through a private vendor. There was no intent to connect me to a vendor or provide a vendor list until I asked specifically. YET I continue to get email from the parent company reminding me to pay an annual fee for the licenses purchase through the private vendor. The parent company can see the number of licenses yet did not sell them to me.
  • Gravity Zone Dashboard, while excellent for those who have experience, is not particularly intuitive for those who have never used it. There does not seem to be a lot of documentation for those responsible for implementation.
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BlackBerry
  • It would be great if there was a way for an administrator to make a file as safe from the end user device when a false positive has occurred (which is rare). At present and administrator has to log into the web console, create an exception and then wait 60-120 seconds for this to be effective on the end user device, still great, but this can be frustrating for users that are urgently trying to use the file.
  • Executive reporting could be better. Just a single page dashboard report that could be included in other monthly reporting.
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Likelihood to Renew
Bitdefender
It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money
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BlackBerry
It's simply been the best product I've used and tested within the past four years.
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Usability
Bitdefender
On the whole I find the product very easy to use but some features need me to do some digging about in the console menus to find everything. I think if the interface used a bit less jargon and more clear plain language, it would be easier to find how to do things within the console.
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BlackBerry
  1. Great product
  2. Great technology
  3. Great people
  4. Great leader (Stuart McClure)
  5. Great Service
I work with hundreds of complex suppliers in healthcare and tech, and this company is more than just an extension of our business.
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Support Rating
Bitdefender
Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.
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BlackBerry
I have only used CylancePROTECT support one time and they were very fast and responsive with the answers that solved my issue. That is the only reason I gave them a 7 as I have only had one interaction with them.
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Alternatives Considered
Bitdefender
We were a Kaspersky shop for years. Kaspersky was a resource hog and it didn't even block half of what was thrown at it. We had more outbreaks and more end-user complaints in a year of Kaspersky then we have had in almost three years of Bitdefender.
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BlackBerry
Cylance, I believe is the only one that uses the predict and prevent execution of advanced threats and malware at the endpoint. Cylance is by far a superior product.
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Return on Investment
Bitdefender
  • The ROI for Bitdefender is hard to quantify except that it requires very little maintenance time from our staff.
  • We've spent no time troubleshooting user complaints or issues from users, so it has been a big time-saver over our previously used anti-malware software.
  • Bitdefender's customer service is usually pretty good and also very responsive, so I don't have to wait by the phone or to keep checking email to resolve a problem--although our issues have been mostly informational and not a problem with functionality.
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BlackBerry
  • We have the piece of mind that our endpoints are protected.
  • We have more time to work on other projects as we don't have to worry about computers being on to have scheduled scans.
  • Our computers CPU and RAM aren't going to be taken up with big process like typical anti-virus programs do.
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ScreenShots