Compared to Malwarebytes and Webroot (Endpoint Protection), Bitdefender is far superior. A principal reason for switching was the high detection rate, near 100%, along with heuristics and the ability to neutralise zero-day threats. Previous products we've used fell short of the …
Norton and Symantec seemed to attract every hacker and spammer in our opinion. Kaspersky was difficult to manage thru the cloud access. All 3 of these products used a large portion of the computer resources and had many of our users locked up during scans. We always seemed to …
They all seem to do a decent job at stopping attacks, but for the cost and features I felt I could not go wrong selecting Bitdefender while I was comparing the others.
We can't accurately answer this as the others are very good too... we like Bitdefender because it makes operations and management easier and more visible.
Malwarebytes beat the pricing we received from competing products like ESET and Bitdefender. Also, from looking at multiple reviews and ratings, Malwarebytes simply does a better job of protecting systems. It is easy to manage and maintain (sometimes information can be too …
It's difficult to make a fair comparison because I use Bitdefender on a Mac rather than a PC. Bitdefender finds many suspicious emails that it can't remove or quarantine, so I have to remove them manually. Malwarebytes doesn't do that.
Bitdefender had been a great replacement for our previous product - it was painless to make the switch with very few issues. We tested in a VM lab a few different offerings, but Bitdefender was the one that covered everything we required at the time and allowed us to be able to expand the offering simply.
Now, I gave it that rating because it's a handy tool for diagnosing issues. Quarantining them, and most of the time, it does fix the problem. Though with rootkits, it's been hit or miss, and sometimes perfectly valid software gets flagged erroneously. However, once you've run it, it tends to run continuously, consuming far too many resources and being a real pain to uninstall, sometimes even causing issues.
Once installed, Bitdefender [GravityZone] runs silently in the background with little to no need for user interaction.
The cloud-based console provides for easy computer management and deployment.
Bitdefender [GravityZone] is extremely flexible, with a policy-based system wherein different profiles can be created (i.e. a policy to deactivate the firewall, a policy to allow for admin control on a machine, etc.) and pushed out to individual computers.
Computers can be grouped into different categories, with different policies automatically deployed to each category.
Bitdefender [GravityZone] is relatively resource-light and runs well even on lower-end computers.
Low system resources, it does not slow down the whole computer when scanning or when real-time protection is enabled
Quick and frequent updates, usually people hate updating, but for malware/viruses, you want to be updated as possible. It takes less than 15 seconds and usually does it automatically. They usually send a few updates a day as they find more.
Protection features actually work when visiting known bad websites. The page will be blocked and nothing will be downloaded. It may not be what the user wants, but it's what the user needs (as the user can't know every bad website)
Who do I ask? This is my chief complaint is once the initial licenses were purchased through Bit Defender, there was no one to contact that could help navigate some of the initial questions I had with regard to specific policies to implement for our file server. The parent web site is, well, hard to navigate when one is trying to "learn" the system.
The second issue is in increasing the licenses. It took several days for the parent company (by contact and phone) to inform me that they could not increase the licenses and I would have to go through a private vendor. There was no intent to connect me to a vendor or provide a vendor list until I asked specifically. YET I continue to get email from the parent company reminding me to pay an annual fee for the licenses purchase through the private vendor. The parent company can see the number of licenses yet did not sell them to me.
Gravity Zone Dashboard, while excellent for those who have experience, is not particularly intuitive for those who have never used it. There does not seem to be a lot of documentation for those responsible for implementation.
One of the main things that malwarebytes is missing as a company, is phone support for its clients. All support questions has to go thru email only. This is not acceptable for issues that needs to be resolved quickly.
There is an issue when installing the client on a machine, it has a set amount of time where the software can register with the management server. The issue with this is, with machines that are over a wide area network, slow connection speeds can cause the software not to register. When that happens, it never re attempts to register in the future.
It works. I rely heavily on my vendors to provide a product that works, is easy to implement, and that they support. As well as be a decent value for the money
The last time we renewed Malwarebytes, we renewed for a 3 year renewal. That should describe the confidence we have in the product. Plus the cost savings impact year after year.
On the whole I find the product very easy to use but some features need me to do some digging about in the console menus to find everything. I think if the interface used a bit less jargon and more clear plain language, it would be easier to find how to do things within the console.
Usability-wise, it's pretty good, and it gets the job done. But once that's finished, the nags, the pop-ups, and the fact that it slows older systems down recklessly really cost it rating points. It becomes a clutter, and one of the first things we check when we receive reports that a PC is slow is whether it's running malware. Once we uninstall it, the PC is usually easily 40-50% faster. That's too much in the way of resources for something that wants to always run in the background.
Yes its very available. The software continues to protect you even if you are offline. It constantly runs in the background and will check for updates again once back online.
The console is quite fast and responsive, and once you start to get used to it, it is easy to use and you can see the main dashboard status at a glance. You can then dig deeper into the individual Companies / Endpoint clients and check the status of each. The software itself is not heavy on system resources in each PC.
Support is an area Bitdefender has always struggled with. While their products work great, the GravityZone dashboard is very technical in nature. If you aren't IT inclined, it could be difficult to setup. While most times support is helpful, we tend to work with them over email because of their very thick accent, they are hard to understand over the phone.
The Malwarebytes customer support team is awesome! They really go above and beyond to help you with whatever issue you may experience. It is not that we need to contact their support team often, but the few times we did, we would speak to someone who knew what they were talking about and able to solve our problem. It is a comfort knowing that aside from a great product, you are getting a reliable support structure.
The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.
The trainer went through everything in the console an showed me what each setting did. If I had any questions on how to do something, he showed me where to go and how to do it. The trainer was very helpful and knowledgeable, and also professional and patient. Highly recommended.
We were a Kaspersky shop for years. Kaspersky was a resource hog and it didn't even block half of what was thrown at it. We had more outbreaks and more end-user complaints in a year of Kaspersky then we have had in almost three years of Bitdefender.
Avast and Norton's products were part of the testing for us but the cost was very high for them and the products were not light on the machine. They took up a lot of memory and slowed the computers down. Malwarebytes although may lack some feature, is a very light software.
I give it this rating because one you have the console running, you can add or remove whole companies, add computer endpoints (and remove them), and easily create and deploy endpoint packages to the machines that need the software. Once installed, the software starts to report back to the Bitdefender servers and the number of active licences is then seen and billed.
The ROI for Bitdefender is hard to quantify except that it requires very little maintenance time from our staff.
We've spent no time troubleshooting user complaints or issues from users, so it has been a big time-saver over our previously used anti-malware software.
Bitdefender's customer service is usually pretty good and also very responsive, so I don't have to wait by the phone or to keep checking email to resolve a problem--although our issues have been mostly informational and not a problem with functionality.
Positive Impact: Have not had to remediate malware/virus infections since installed.
Positive impact: As far as browsing goes, we can boldly go where no man has gone before. No, really, I am confident when I am clicking on search engine results that if something get past my trained eye, Malwarebytes will pick of the slack.
