50 Ratings
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Score 6.7 out of 101
7 Ratings
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Score 6.4 out of 101

Likelihood to Recommend

Blackbaud NetCommunity

For those using the events module, NetCommunity is great, though if you do a lot of walk/run type of events where individuals sponsor other individuals, something like TeamRaiser might make more sense. If you don't have the staff resources for web developers dedicated to fundraising tasks, then NetCommunity is a great tool. It's not as customisable as an experienced programmer/developer might want, but it still has a lot of options. It also has a lot of nuance, and if you cannot make an investment of time or money into getting staff trained, it's not going to work out well.
Rachel Slager profile photo

NetForum by Community Brands

netFORUm is generally good for small to medium membership organizations but can definitely pose problems in the amount of data and the reporting tools as the membership grows.
Jeanette Gass profile photo

Pros

Blackbaud NetCommunity

  • Data integration with The Raiser's Edge - data which is collected in Blackbaud NetCommunity directly integrates with The Raiser's Edge interface and can be seamlessly downloaded into the CRM.
  • Donation/Event/Membership registration - the product comes with out-of-the-box forms that can be used for these basic functions. They are flexible, but structured enough to integrate the data back to the CRM.
  • Email marketing - constituents can be emailed directly from the Blackbaud NetCommunity platform by querying the data available in the CRM. Targeted email communications can be setup as well as ongoing subscriptions/newsetters.
  • Content management - general tools to manage content are available. Business users can add/modify/delete this content without tremendous technical expertise. The content can also be shared across multiple websites - or A/B split tested to determine preference.
  • Friendly URLs - the product allows for friendly URLs that are also more searchable on the major search engines (i.e. Google, Bing, Yahoo, etc.).
Robert Goodman profile photo

NetForum by Community Brands

  • Can store a lot of information. There are many different modules and each module has a lot of spaces for details such as birthday, gender, spouse and children's names, emergency contact information, photos and more.
  • Can be linked to our internal systems. Our awards system is run through our organization's website but the winners are sent to netFORUM so that their records indicate the awards and distinctions they have achieved without us having to manually enter all of these.
  • Can provide a lot of reporting information which is useful for data collection or year-end reporting needs.
Jeanette Gass profile photo

Cons

Blackbaud NetCommunity

  • NetCommunity has very simple analytics. It would be great to be able to see more in depth information on how constituents are reacting to the email they receive.
  • Though it is simple to construct an email, making a complex design can be challenging due to the limitations of the design tool.
  • Although A/B testing is available within NetCommunity, it is not easy to set up.
Lily Barger profile photo

NetForum by Community Brands

  • The queries and reports are not user-friendly. One really needs to understand the search terminology to run queries and reports.
  • There is no way to prevent duplicates so if someone enters an updated address for a member but creates a new record instead of updating the current record, there are now two records for that person which makes some of the data difficult to sift through.
  • Linking members to their organization is difficult because if someone enters an organization slightly differently from the way it is registered in netFORUM, the person will not be linked to the organization and the reports that say how many members come from a specific institution is now inaccurate.
Jeanette Gass profile photo

Likelihood to Renew

Blackbaud NetCommunity

Blackbaud NetCommunity 5.6
Based on 5 answers
The only reason for this is due to the fact that we are only using the product for a specific purpose that is not directly tied to the newsletters. There are better products out there for what we are doing with grant processing. We will most likely move to a new software instead of renewing for our purposes
John Glenn profile photo

NetForum by Community Brands

No score
No answers yet
No answers on this topic

Usability

Blackbaud NetCommunity

Blackbaud NetCommunity 8.2
Based on 2 answers
The interface with Raiser's Edge and the many different ways our users can interact with the website are a big plus for us. Event registrations are our most popular transaction type and having this on line makes our lives much easier.
Elaine Tucker profile photo

NetForum by Community Brands

No score
No answers yet
No answers on this topic

Reliability and Availability

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
Product is stable is up 99.99% of the time. As a hosted customer, we do experience some minor downtime when routers or switches malfunction. We feel the downtime has been minimal and the communications around these outages has been good.
Robert Goodman profile photo

NetForum by Community Brands

No score
No answers yet
No answers on this topic

Performance

Blackbaud NetCommunity

Blackbaud NetCommunity 8.0
Based on 1 answer
Blackbaud NetCommunity uses .NET technology. It can be sluggish at times if not optimized, but overall we have been pleased with the performance when handling large volumes of traffic.
Robert Goodman profile photo

NetForum by Community Brands

No score
No answers yet
No answers on this topic

Support

Blackbaud NetCommunity

Blackbaud NetCommunity 7.6
Based on 3 answers
The support staff is very knowledgeable and is invested in solving the issues that arise. Many times I've had the analyst say let me test this and get back to you within X time frame. The fact that they want to test the product and give a time frame helps me manage my expectations with the length that the case will be open and the possible solution/outcome resolution.
Elaine Tucker profile photo

NetForum by Community Brands

No score
No answers yet
No answers on this topic

In-Person Training

Blackbaud NetCommunity

Blackbaud NetCommunity 9.0
Based on 1 answer
As expected. Courseware was a nice reference guide.
Robert Goodman profile photo

NetForum by Community Brands

No score
No answers yet
No answers on this topic

Implementation

Blackbaud NetCommunity

Blackbaud NetCommunity 1.9
Based on 3 answers
I truly wish that "0" was an option. I never really pin-pointed whether the implementation issues that we had were caused by Blackbaud, or if it was part of a larger issue that began in-house.
Katalin Sankowich profile photo

NetForum by Community Brands

No score
No answers yet
No answers on this topic

Alternatives Considered

Blackbaud NetCommunity

We tried to use this for a while and actually had different groups set up to begin implementing the interface into our computer but for some reason, we could not get a handle on it. iMIS ended up winning out in the long run because it was easier for people of all generations to use and understand. People just preferred the layout and the usability so ultimately it was kept as our main system.
Brandon Dix profile photo

NetForum by Community Brands

netFORUM is better at data collection and support for the price.
Jeanette Gass profile photo

Return on Investment

Blackbaud NetCommunity

  • We were able to purchase a package integrating all types of Blackbaud products which integrate.
  • We are able to update our desktop, mobile donation pages which allow us to take donations while having great support available at all times.
  • The donation forms and email tools are not very visually appealing and user-friendly so this makes it difficult to implement and in return donors don't have a user-friendly experience.
Michelle Hidalgo profile photo

NetForum by Community Brands

  • Easier to see expiring or expired memberships and initiate the renewal process
  • Streamlining of data increases employee efficiency
  • Difficulty in using it to its full potential means that the total possible ROI may not be achieved
Jeanette Gass profile photo

Pricing Details

Blackbaud NetCommunity

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

NetForum by Community Brands

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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