BMC Helix ITSM vs. DeskRoll Remote Desktop
BMC Helix ITSM vs. DeskRoll Remote Desktop
Product | Rating | Most Used By | Product Summary | Starting Price |
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BMC Helix ITSM | N/A | BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations. | N/A | |
DeskRoll Remote Desktop | N/A | DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote… | $8.25 per user/per month |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | $3.25 per seat/per month | ||||||||||||||
Additional Details | — | With each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions. | ||||||||||||||
More Pricing Information |
BMC Helix ITSM | DeskRoll Remote Desktop | |
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Incident and problem management |
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ITSM asset management |
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Change management |
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Remote Administration |
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BMC Helix ITSM | DeskRoll Remote Desktop | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Getscreen.me Score 9.8 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | mRemoteNG Score 9.7 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.2 out of 10 | Remote Desktop Services Score 9.1 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BMC Helix ITSM | DeskRoll Remote Desktop | |
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Likelihood to Recommend | 8.9 (51 ratings) | 7.0 (2 ratings) |
Likelihood to Renew | 9.0 (6 ratings) | - (0 ratings) |
Usability | 6.5 (3 ratings) | - (0 ratings) |
Support Rating | 8.1 (9 ratings) | - (0 ratings) |
Implementation Rating | 6.6 (2 ratings) | - (0 ratings) |
Configurability | 5.0 (1 ratings) | - (0 ratings) |
Product Scalability | 8.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 7.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 8.0 (1 ratings) | - (0 ratings) |
BMC Helix ITSM | DeskRoll Remote Desktop | |
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Likelihood to Recommend | BMC Software Inc. | Tomsk Inc. |
Pros | BMC Software Inc. | Tomsk Inc. |
Cons | BMC Software Inc. | Tomsk Inc. |
Likelihood to Renew | BMC Software Inc. | Tomsk Inc. No answers on this topic |
Usability | BMC Software Inc. | Tomsk Inc. No answers on this topic |
Support Rating | BMC Software Inc. | Tomsk Inc. No answers on this topic |
Implementation Rating | BMC Software Inc. | Tomsk Inc. No answers on this topic |
Alternatives Considered | BMC Software Inc. | Tomsk Inc. |
Scalability | BMC Software Inc. | Tomsk Inc. No answers on this topic |
Return on Investment | BMC Software Inc. | Tomsk Inc. |
ScreenShots | DeskRoll Remote Desktop Screenshots |