BoldDesk vs. SolarWinds Web Help Desk (WHD)
BoldDesk vs. SolarWinds Web Help Desk (WHD)
Product | Rating | Most Used By | Product Summary | Starting Price |
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BoldDesk | N/A | BoldDesk by Syncfusion helps users to streamline their support operations and enhance customer satisfaction with agent-based packages and options that cover unlimited agents. Syncfusion's support team is available at every stage of implementation to help BoldDesk clients move forward with confidence, secure in the knowledge that they'll receive they level of service they should be able to expect from a help desk solution provider. Key… | $35 per month for 3 agents | |
SolarWinds Web Help Desk (WHD) | N/A | SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities. | N/A |
BoldDesk | SolarWinds Web Help Desk (WHD) | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Pricing information is accurate as of May 7, 2024. Monthly billing plans also available. | — | ||||||||||||||
More Pricing Information |
BoldDesk | SolarWinds Web Help Desk (WHD) | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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BoldDesk | SolarWinds Web Help Desk (WHD) | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Salesforce Service Cloud Score 8.8 out of 10 | Salesforce Service Cloud Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
BoldDesk | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | - (0 ratings) | 8.4 (19 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (4 ratings) |
Usability | - (0 ratings) | 10.0 (3 ratings) |
Support Rating | - (0 ratings) | 10.0 (5 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (2 ratings) |
Configurability | - (0 ratings) | 10.0 (1 ratings) |
Ease of integration | - (0 ratings) | 9.0 (1 ratings) |
Vendor post-sale | - (0 ratings) | 9.0 (1 ratings) |
Vendor pre-sale | - (0 ratings) | 8.0 (1 ratings) |
BoldDesk | SolarWinds Web Help Desk (WHD) | |
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Likelihood to Recommend | Syncfusion No answers on this topic | SolarWinds |
Pros | Syncfusion No answers on this topic | SolarWinds |
Cons | Syncfusion No answers on this topic | SolarWinds |
Likelihood to Renew | Syncfusion No answers on this topic | SolarWinds |
Usability | Syncfusion No answers on this topic | SolarWinds |
Support Rating | Syncfusion No answers on this topic | SolarWinds |
Implementation Rating | Syncfusion No answers on this topic | SolarWinds |
Alternatives Considered | Syncfusion No answers on this topic | SolarWinds |
Return on Investment | Syncfusion No answers on this topic | SolarWinds |
ScreenShots | BoldDesk Screenshots | SolarWinds Web Help Desk (WHD) Screenshots |