Bright Pattern Contact Center vs. Vonage Contact Center for Salesforce
Bright Pattern Contact Center vs. Vonage Contact Center for Salesforce
Product | Rating | Most Used By | Product Summary | Starting Price |
---|---|---|---|---|
Bright Pattern Contact Center | Enterprise companies (1,001+ employees) | Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be… | N/A | |
Vonage Contact Center for Salesforce | N/A | ContactWorld for Salesforce is a call center software offering from NewVoiceMedia. As its name suggests, it is optimized for integrating with Salesforce's CRM solutions. | N/A |
Bright Pattern Contact Center | Vonage Contact Center for Salesforce | |||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Editions & Modules |
|
| ||||||||||||||
Offerings |
| |||||||||||||||
Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | One-time set-up fee includes 45 hours of services for workflow implementation and training: Discovery and Design Workshop; Configuration and Customization to customer requirements; Testing and Evaluation; Agent and Supervisor Training; Administration Mentoring & Knowledge Transfer | — | ||||||||||||||
More Pricing Information |
Bright Pattern Contact Center | Vonage Contact Center for Salesforce | |
---|---|---|
Top Pros |
| |
Top Cons |
|
|
Bright Pattern Contact Center | Vonage Contact Center for Salesforce | ||||||||||||||||||||||||||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
Contact Center Software |
| ||||||||||||||||||||||||||||||||||||||||||
Workforce Optimization (WFO) |
|
Bright Pattern Contact Center | Vonage Contact Center for Salesforce | |
---|---|---|
Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | CloudTalk Score 9.5 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Bright Pattern Contact Center | Vonage Contact Center for Salesforce | |
---|---|---|
Likelihood to Recommend | 10.0 (27 ratings) | 2.1 (6 ratings) |
Likelihood to Renew | 10.0 (1 ratings) | - (0 ratings) |
Usability | 10.0 (27 ratings) | - (0 ratings) |
Availability | 10.0 (1 ratings) | - (0 ratings) |
Performance | 9.0 (1 ratings) | - (0 ratings) |
Support Rating | 10.0 (27 ratings) | 10.0 (1 ratings) |
In-Person Training | 8.0 (1 ratings) | - (0 ratings) |
Online Training | 7.0 (1 ratings) | - (0 ratings) |
Implementation Rating | 6.1 (4 ratings) | - (0 ratings) |
Configurability | 8.0 (1 ratings) | - (0 ratings) |
Contract Terms and Pricing Model | 9.0 (1 ratings) | - (0 ratings) |
Ease of integration | 9.0 (1 ratings) | - (0 ratings) |
Product Scalability | 9.0 (1 ratings) | - (0 ratings) |
Vendor post-sale | 10.0 (1 ratings) | - (0 ratings) |
Vendor pre-sale | 10.0 (1 ratings) | - (0 ratings) |
Bright Pattern Contact Center | Vonage Contact Center for Salesforce | |
---|---|---|
Likelihood to Recommend | Bright Pattern, Inc. | Vonage |
Pros | Bright Pattern, Inc. | Vonage |
Cons | Bright Pattern, Inc. | Vonage |
Usability | Bright Pattern, Inc. | Vonage No answers on this topic |
Reliability and Availability | Bright Pattern, Inc. | Vonage No answers on this topic |
Performance | Bright Pattern, Inc. | Vonage No answers on this topic |
Support Rating | Bright Pattern, Inc. | Vonage |
In-Person Training | Bright Pattern, Inc. | Vonage No answers on this topic |
Online Training | Bright Pattern, Inc. | Vonage No answers on this topic |
Implementation Rating | Bright Pattern, Inc. | Vonage No answers on this topic |
Alternatives Considered | Bright Pattern, Inc. | Vonage |
Scalability | Bright Pattern, Inc. | Vonage No answers on this topic |
Return on Investment | Bright Pattern, Inc. | Vonage |
ScreenShots | Bright Pattern Contact Center Screenshots |